Facilities

Fitness facilities
Express check-out
Comprehensive recycling policy
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Delightful breakfast
Spacious rooms
Cons:
Limited parking
Expensive breakfast
No spa services
Far from the city

Categories

Cleanliness
7.8
Rooms were described as clean by multiple guests; however, some mentioned minor maintenance issues.
Service
8.3
Staff friendliness and service quality were praised by guests, with minor complaints about wait times.
Location
7.8
Hotel's proximity to key landmarks and public transport was appreciated, though some guests found it a bit far from the city.
Room Quality
7.7
Rooms were spacious and clean, but some mentioned the lack of stairs which led to longer elevator wait times.
Amenities
7.2
Guests highlighted the gym and pool, but some mentioned the absence of spa services as a drawback.
Value for Money
7.2
Mixed reviews on pricing; some felt it was reasonable for the location, while others thought it was higher for the services offered.
Food and Beverage
7.8
Guests enjoyed the breakfast and restaurant options overall but suggested more variety could be added.
Overall Experience
8
Most guests had a positive experience and would recommend the hotel, with a few minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-23 23:48

Property Description

Luxurious Amenities

Indulge in hot springs, outdoor pool, and a fitness center for relaxation and recreation. Take advantage of complimentary wireless internet, concierge services, and shuttle to nearby shops.

Culinary Delights

Savor meals at Breeze restaurant or choose 24-hour room service. Enjoy snacks at the coffee shop and drinks at the bar/lounge. Don't miss the buffet breakfasts every morning.

Convenient Facilities

Benefit from wired internet access, a business center, and event spaces with a conference center and meeting rooms. Enjoy the convenience of train station pick-up and free parking.

Secure your stay at Sheraton Haikou Hotel for a luxurious experience near Holiday Beach.

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Hot springs access available from 8:00 AM to 10:00 PM.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAK

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Individually-wrapped food options are available

See all policies

Location

Guest Reviews

7.8
Based on 20 reviews
Cleanliness: 7.8
Service: 8.3
Location: 7.8
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 7.8
Overall Experience: 8
K
Kan
10
Pros:

Completely resort atmosphere!!

2025-01-29 • via Nuitee
C
christian
8
Pros:

Limite pour avoir des informations.

2021-10-11 • via Nuitee
H
Halima
10
Sheraton Haikou
Pros:

Huge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire

2021-09-26 • via Nuitee
H
HaoHsin
8
Pros:

房间隔音较差。

2020-01-13 • via Nuitee
M
Michael
8
Stayed here for business
Pros:

The hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say "closed, swim at your own risk" but they mean the first part (closed) and not that you can swim (yelled at).

So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.

2019-11-24 • via Nuitee
V
Verified traveler
10
Pros:

去看花花演唱會選了這家，很漂亮的酒店

2019-11-23 • via Nuitee
V
Verified traveler
6
little bit disappointed for the chain of Sheraton
Pros:

well is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.

2019-11-19 • via Nuitee
V
Verified traveler
8
Pros:

Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.

2019-09-12 • via Nuitee
A
Adem
8
Pros:

sauberes Hotel, guter Service, haben ein update bekommen, western Frühstück nicht so reichhaltig - eine käsesorte und keine Wurst.

2019-04-29 • via Nuitee
N
Ng
10
泳池太捧了
Pros:

很舒適的酒店，很優美的環境，泳池太捧了！附近有遠大購物中心，大型超市，食店應有盡有，很理想！

2018-12-27 • via Nuitee
S
Steve • family
2
Pros:

Spacious building, beautiful hallway, nice beach, beautiful street!

2018-11-29 • via Nuitee
V
Verified traveler
4
Zur Zeit Renovierungsarbeiten, unerttäglich laut
Pros:

Laut und stinkend, wenig Essensangebot da kaum belegt, können wir Geld zurückfordern, hab Ihnen sofort berichtet, aber bisher keine Antwort

2016-12-04 • via Nuitee
U
Umar
8
Pros:

delightful stay

2015-09-04 • via Nuitee
K
KELLY
6
NICE HOTEL CLOSE TO BEACH
Pros:

I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS.
THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD.
THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....

2014-10-27 • via Nuitee
M
Mac
8
Nice place to kick back and relax
Pros:

I came here with my partner to spend some time alone. And I think the hotel was perfect for the purpose. The room was reasonably priced, while it was comfortable and clean. The environment was peaceful and quiet to allow for plenty of time to reflect and relax. The facilities weren't wide in variety but sufficient.

The hotel tried their best to provide good customer service. The English level on the whole was a bit weak, but those key points of contact were very helpful and courteous. The funny thing I found was that communication by Cantonese was a lot more smoother than with English.

The speed at which the food is served in the restaurant can be a bit slow, so it is not really a place for a rush or quick bite. I think the in restaurant speed was almost the same as the room service timing.

The location is far from the city and the airport, so be prepared to arrange a private driver or spend a little bit on taxis. That is why the location is good for rest and relaxation.

2014-04-11 • via Nuitee
J
Jacques
4
Not so great
Pros:

Hotel is kind of run down but perhaps that is to be expected in China with so much humidity. Jade restaurant was awful. Breeze buffet was okay. Breakfast buffet are best.
Pool okay, beach is pretty sad. Staff is okay. Not much English spoken.
The room was very nice and comfortable and well taken care of.

2012-06-26 • via Nuitee
P
pooh
6
poor service!
Pros:

The hotel itself is good but the staff quality is poor!!!!!!!!! nothing seemed to be going right with my stay in the hotel. Poor service at the lobby cafe when we had our high tea. No one seems to be able to speak English. It is hot inside the restaurants! Internet access is not free even it is not wifi service! There is nothing in the hotel neighbourhood.........oh well.....not a pleasant stay! The best thing is the pool. When charging such a high price for a nite's stay, it is not worth the money!

2011-05-03 • via Nuitee
S
Sharell
10
A Must Stay on Haikou, Hainan, China
Pros:

Beautiful Hotel. We wished we had been able to stay more than one night. The rooms are lovely, with a deep jetted tub and separate spacious shower. The beds in China are known to be rock hard; these were better and we got a comfortable night's sleep. The grounds are tropically beautiful. Many pools and hot tubs for guests to enjoy. We enjoyed the evening entertainment while having a drink in their lounge/lobby. Kudos to one of the young gentleman employees named Edison. He answered many questions for us and even handled getting us tickets for the train to Sanya. We would definitely recommend this hotel for beauty and service. And through Hotels.com, the price was outrageously affordable!

2011-01-26 • via Nuitee
P
Peter
10
First class hotel
Pros:

Hainan has been labeled China's Hawaii, and on a recent business trip to Guangzhou, I decided to spend the weekend in Haikou (about a 1 hr flight from Guangzhou).

While Hainan and Haikou does not come close to Hawaii either in beauty or amenities, the Sheraton Haikou Resort, located on Holiday Beach, a 3 mile long beach to the west of Haikou, is a world-class resort. The grounds are beautifully landscaped. with easy access to the beach.

The rooms are nicely decorated and have many touches one would expect to find in a luxury boutique hotel (e.g. free standing "designer" bathtub). Good restaurants, and one of the best breakfasts I've had while in China.

The spa has a mineral hot spring that's fed from a source 700 meters below the ground.

2010-12-15 • via Nuitee
R
RL
10
Hainan's Little Known Secret
Pros:

Sheraton resort Haikou is a surprisingly comfortable, well kept, 5 star accommodation. It's people are friendly, attentive, and make sure your stay is a pleasant one. English is spoken by much of the staff which makes it nice if your Chinese is limited. It has an excellent pool area, beach and more. We will definitely make a return trip.

2009-05-13 • via Nuitee