SpringHill Suites by Marriott Savannah Airport

Hot tub is out and will never work again. Was told it was working. Also Internet and prime TV stations not working. Breakfast was average at best, coffee was horrible. Staff was great though and it was very clean. Would not recommend staying here.

The staff was very friendly, offering to drop us off, and pick up at nearby restaurant. We also used airport shuttle which was as a quick drive. The room was spacious and comfortable. We’d definitely stay again.

From the shuttle pickup to checkout, service, staff & accommodations were over the top. This will be my first choice anytime I land in Savannah!

Comvenient to airport. Very quiet.

I was charged my deposit for something that didn't occur. When called to explain the management went by what housekeeping said. I lost money so I will never stay at another Stay bridge Suites.

Very nice room with lots of space including small kitchen, sitting area, separate bath/shower

Welcoming and friendly staff!

My flight was delayed several hours so I called ahead and the lady I spoke with was super nice. When I arrived to check in at four in the morning the lady at the front desk was quick and efficient. Breakfast service was good, room was clean and quiet.

Location was very convenient and the hotel was really nice. The staff was extremely friendly and helpful.

Mostly the facility was run and appeared very good. The employee at the check in desk was very pleasant and helpful. The female day manager was dismissive when notified of an issue (lack of visibility in the bathroom at night leading to an ER visit) and presented with a solution (adding a nightlight). They are very lucky they will not be sued or their facility trashed on social media.

We drove from Orlando. Stayed in Pooler Ga because we moved grandaughter into college. Its just 42 mi to Statesboro yet less the cost and just off I 95 and I16. The Sam Sneads restaurant is fabulous. Very clean safe nice area.

Pleasant Staff, Clean and Spacious Rooms

Comfortable overnight stay.

Staff was great! Loved the room! Very nice! Free shuttle to airport is great! Would always stay here when in this area!

I want some money back . It is June and I want to get in the pool . Indoor pool but the jacuzzi was taped up like a crime and the pool was filthy like a frog pond . No one got in the pool during the whole stay . I asked a lady at the front desk what’s wrong with the pool , why it looks dirty ? She said because it had a lot people in there. But no one was at all . It was a staycation for to relax by the pool but it dirty and the area stink . Very very upset

This property is consistent with its phenomenal customer service.

My main reason for staying there was for the spa and it was broken and i wasn't informed prior to check in

Bathroom floor has hair and was very obviously not mopped. Hot tub has been broken for over 3 months ( visited in March and was broken then as well).

The room was dirty and unstocked. The floor, carpet and tile, was sticky. The frameless shower door was unable to be closed so flooding occurred when used. When the assistant manager, Luz, was told she was rude but offered to have someone come clean and fix the shower door. I explained my daughter was arriving in a few minutes to get dressed for her graduation from SCAD. I asked to have one day compensated. She declined stating I had booked through a 3rd party. I told her I booked through Citibank and did not realize it was considered a 3rd party. I settled on having it cleaned/fixed after I was out of the room for the day attending the graduation. I returned back late in the day and needed to use the bathroom urgently. The shower door was partially fixed and could be closed. But the floor was flooded from the repair, I guess. The pieces of stuff were still on the floor. I called down and spoke to a male. He did not identify himself. He said he could send someone up to look at the standing water on the bathroom floor. I declined and said I would use my towels to clean it up. I was fed up by then and needed to use the bathroom, as I previously stated. I went down the next morning, by then the 31st, 2 days into my stay. I spoke to Luz again. She stated several things. First there would be no compensation because I booked through a 3rd party. Second, I spoke to the General Manager and declined to have them come back up to the room regarding the standing water. I said I did not know the male I spoke to was the general manager. She stated that he identified himself as such. I told her he did not. Third, if I did not like it I could leave. I went out and purchased slippers due to the gross floor and just exchanged towels with the housekeepers. I did not want anyone in the room anymore for the remainder of my stay. I also was charged a $20 per day incidental fee. I was not aware of this. Maybe that was my not seeing something in the fine print. I did not eat breakfast downstairs and the cleanliness of my room made me suspect of the kitchen. I also brought my swimsuit for the pool and hottub. The pool looked unkempt and the hot tub is STILL out of order and blocked off with yellow caution tape. My take away from my experience was that 3rd party reservations (I again did not realize a Citibank reservation was 3rd party) are given the worst rooms, given substandard customer service, and basically looked upon with disdain by management.

Very quiet and great staff .very helpful