La Citadelle Hotel Metz - MGallery Collection

Hotels
•
MGallery
8.8 (4019 reviews)
5 Avenue Ney , Metz , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast quality
Spacious rooms
Cons:
Cleaning inconsistencies
High restaurant prices
Bathroom safety concerns

Categories

Cleanliness
7.88
Some negative comments regarding housekeeping and cleanliness.
Service
9.35
Personnel is attentive and helpful, contributing positively to the experience.
Location
9.39
Excellent location in relation to historical center and popular spots.
Room Quality
8.34
Spacious rooms, though some noise issues were mentioned.
Amenities
8.37
Good amenities, although some issues with bathroom safety and functionality were noted.
Value for Money
8.83
Restaurant prices were noted as high, impacting the perceived value.
Food and Beverage
8.88
Breakfast and restaurant quality is good, but the menu variety could be improved.
Overall Experience
9.35
Generally positive experiences with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:39

Property Description

Luxurious Accommodation and Personalized Service

La Citadelle Metz MGallery offers large, luxury rooms and suites with modern amenities like flat-screen TVs and free WiFi. The personalized service ensures a comfortable and memorable stay for every guest.

Central Location with Easy Access to Attractions

Situated in the heart of Metz, the hotel provides easy access to popular attractions like the Arsenal Concert Hall and the Governor’s Palace. Guests can explore the town center and enjoy the vibrant surroundings with convenience.

Exquisite Dining Options and Ambiance

Indulge in a culinary experience at the on-site bistronomic restaurant, 'La Reserve', offering innovative cuisine blending rural and exotic flavors. Unwind at the Bar Ambiance Lounge with a wide selection of beverages in a cozy atmosphere.

Book your stay at Hotel La Citadelle Metz MGallery for a luxurious and unforgettable experience.

Important information:

Guests wishing to dine in the hotel's restaurants are advised to reserve a table during the booking process.

Room service is only available during the restaurant's opening hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ETZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

8.8
Based on 4019 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
S
Sandy • couple • nl
10
Pros:

Efficiënt en vriendelijk

Cons:

Niets

2026-03-14 • via Nuitee
J
jean-philippe • couple • ch
7
Très bon hôtel mais restaurant pas à niveau.
Pros:

L’hôtel

Cons:

Le restaurant! Une catastrophe, si la nourriture est bonne, le service est hyper lent et peu professionnel!

2026-03-11 • via Nuitee
R
Ramos • couple • de
9
Super
Pros:

Localisation, WC séparé

2026-03-10 • via Nuitee
M
Michael • couple • de
8
2026-03-10 • via Nuitee
C
Céline • solo_traveller • fr
7
Beau site très agréable pour un petit sejour mais carte du restaurant et du room service à compléter….
Pros:

Son emplacement est ideal dans ce quartier à 5 min à peine du grand ce centre

Cons:

Chambre mal insonorisée
Room service très décevant avec une carte très réduite c est vraiment dommage de ne pas proposer des mets simples type club sandwich ou burger plutot que de la cannette ou du chevreuil qui ne sont pas forcément attendus pour ce service.

2026-03-10 • via Nuitee
B
Bertrand • couple • fr
9
Pros:

la situation, le confort de la chambre

2026-03-10 • via Nuitee
K
Katja • couple • de
10
Top Hotel-gerne wieder !
Pros:

Wir waren nur eine Nacht vor Ort und hatten kein Frühstück. Die Zimmer sind toll ausgestattet und sehr groß. Tolles Hotel mit viel Grün in der Umgebung und sehr ruhig.

Cons:

Nichts

2026-03-08 • via Nuitee
V
Vincent E.J.A. • couple • nl
9
Super prijs/kwaliteitverhouding
Pros:

Ruime comfortabele kamer en alles “up to date”. Daarnaast is de locatie top. Je rijdt zo van de snelweg binnen één minuut de parkeerplaats van het hotel op. En bij het weggaan zit je zo weer op de snelweg.
Daarnaast een fantastisch restaurant met een heel goede kwaliteit/prijsverhouding.
De hele oude binnenstad op loopafstand.

Cons:

Geen opmerking

2026-03-08 • via Nuitee
E
Elodie • solo_traveller • fr
9
parfait !
Pros:

localisation, personnel incroyable , petit dejeuner

2026-03-07 • via Nuitee
M
Martine • couple • fr
8
Séjour très agréable
Pros:

Grande chambre bien chauffée. Literie confortable et salle de bains au top. Très bon petit-déjeuner.

Cons:

Rien

2026-03-07 • via Nuitee
K
Katy • solo_traveller • gb
8
2026-03-07 • via Nuitee
M
Mathis • family_with_children • fr
10
2026-03-07 • via Nuitee
B
Beate • couple • de
9
Optimale Unterkunft für einen Besuch in Metz
Pros:

Lage, großes sonniges Zimmer, Parkmöglichkeit, sehr freundliches und kompetentes Personal

2026-03-05 • via Nuitee
J
Jason • couple • gb
9
Great central location
Pros:

Very central location with a great room and secure parking. Easy access to green areas for our dog.

2026-03-05 • via Nuitee
N
nigel • couple • gb
7
Metz was very nice.
Pros:

The bar was poor and the restaurant was nice. Food was good and relatively inexpensive. Reception was minimalist also to the point it did not exist.

2026-03-04 • via Nuitee
J
jan • couple • be
9
Pros:

Chambres très spacieuses et confortables dans un beau bâtiment historique, situé au bord d'un parc et facilement accessible depuis l'autoroute. Proximité du centre-ville, mais très calme. Excellent rapport prix-qualité (118 euros fin février, sans petit déjeuner)

Cons:

Evitez la chambre 111 - l'ascenseur à côté fait du bruit.

2026-03-04 • via Nuitee
A
Amanda • couple • gb
9
A very relaxing stay .
Pros:

Very smart , very good food in the restaurant

Cons:

All good ! The heating was too hot in the hotel (not the bedroom)

2026-03-03 • via Nuitee
M
Maxime • extended_group • fr
10
Pros:

Extra je recommande !

2026-03-03 • via Nuitee
F
Francis • couple • fr
8
Très joli hôtel dans le cœur de Metz
Pros:

Très grande chambre, belle décoration et très calme

Cons:

Le prix du petit déjeuné est excessif ou alors il pleinement justifié mais 25€ par personne cela fait cher même pour un établissement de ce standing

2026-03-02 • via Nuitee
A
alexandre • family_with_children • fr
9
Pros:

Confortable
Propre
Petits déj top

2026-03-02 • via Nuitee