La Citadelle Hotel Metz - MGallery Collection

Hotels
•
MGallery
8.8 (4341 reviews)
5 Avenue Ney , Metz , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast quality
Spacious rooms
Cons:
Cleaning inconsistencies
High restaurant prices
Bathroom safety concerns

Categories

Cleanliness
7.88
Some negative comments regarding housekeeping and cleanliness.
Service
9.35
Personnel is attentive and helpful, contributing positively to the experience.
Location
9.39
Excellent location in relation to historical center and popular spots.
Room Quality
8.34
Spacious rooms, though some noise issues were mentioned.
Amenities
8.37
Good amenities, although some issues with bathroom safety and functionality were noted.
Value for Money
8.83
Restaurant prices were noted as high, impacting the perceived value.
Food and Beverage
8.88
Breakfast and restaurant quality is good, but the menu variety could be improved.
Overall Experience
9.35
Generally positive experiences with some areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:39

Property Description

Luxurious Accommodation and Personalized Service

La Citadelle Metz MGallery offers large, luxury rooms and suites with modern amenities like flat-screen TVs and free WiFi. The personalized service ensures a comfortable and memorable stay for every guest.

Central Location with Easy Access to Attractions

Situated in the heart of Metz, the hotel provides easy access to popular attractions like the Arsenal Concert Hall and the Governor’s Palace. Guests can explore the town center and enjoy the vibrant surroundings with convenience.

Exquisite Dining Options and Ambiance

Indulge in a culinary experience at the on-site bistronomic restaurant, 'La Reserve', offering innovative cuisine blending rural and exotic flavors. Unwind at the Bar Ambiance Lounge with a wide selection of beverages in a cozy atmosphere.

Book your stay at Hotel La Citadelle Metz MGallery for a luxurious and unforgettable experience.

Important information:

Guests wishing to dine in the hotel's restaurants are advised to reserve a table during the booking process.

Room service is only available during the restaurant's opening hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ETZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

8.8
Based on 4341 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
H
Hakan • family_with_children • se
8
Ett hotell vi gärna besöker igen.
Pros:

Centralt, bra parkering, stort hotellrum, vi fick ha med hunden.

2026-07-18 • via Nuitee
C
Christian • couple • de
7
Für einen Stopover in Metz absolut zu empfehlen - essen sollte man vielleicht woanders
Pros:

Lage top - Zimmer sehr gut - Frühstück gut, aber etwas konfus

Cons:

Personal im Restaurant ein wenig unaufmerksam

2026-07-17 • via Nuitee
N
Neil • solo_traveller • gb
9
2026-07-17 • via Nuitee
C
Christa • couple • nl
8
Fantastische plek, midden in het groen en daarbij direct in de mooie stad Metz
Pros:

De ligging, de ruime kamer en ontbijt

Cons:

De receptie was wat kneuterig aan een soort van statafels. Voor zowel de receptioniste als de gast zou ik dit aanpassen.

2026-07-17 • via Nuitee
W
Willem • couple • nl
10
Toplocatie verder.
Cons:

Het terras. Geen bediening en niet comfortabel.

2026-07-17 • via Nuitee
S
Stefanie • couple • de
9
2026-07-17 • via Nuitee
C
Claudio • couple • ch
10
Eine freundliche, erholsames Oase, ideal gelegen.
Pros:

Herrlich ruhig gelegen, schöner Spaziergang ins Zentrum, geräumiges, komfortables Zimmer mit guten Betten, sehr freundliches Personal an der Rezeption, sehr schönes Design der Eingangshalle.

2026-07-17 • via Nuitee
Y
Yvonne • solo_traveller • ch
10
2026-07-16 • via Nuitee
A
Angelika • couple • de
5
2026-07-15 • via Nuitee
M
Magali • solo_traveller • nl
10
Pros:

De locatie en het ontbijtbuffet

Cons:

Niks

2026-07-15 • via Nuitee
R
Ruth • couple • gb
9
2026-07-15 • via Nuitee
P
Patrick • couple • fr
8
Pros:

Proximité
Taille chambre

Cons:

Lit individuel trop petit

2026-07-14 • via Nuitee
M
Mohamed • solo_traveller • ma
10
2026-07-14 • via Nuitee
D
Dirk • couple • de
9
2026-07-13 • via Nuitee
C
Caroline • solo_traveller • gb
10
Great location
Pros:

Great location, 5 mins walk into the centre of Metz. Huge rooms with good aircon. Room didn't include breakfast, that was an additional 25 euros each. We arrived early so parked no problem and went to explore until we could check in. Parking is 18 euros a day.

Cons:

Took a large deposit and received no invoice so chased it up to be returned the following day as no communication received - the hotel responded quickly to my request and questions.

2026-07-13 • via Nuitee
A
Arjen • solo_traveller • nl
10
2026-07-13 • via Nuitee
C
Caio • couple • nl
9
2026-07-12 • via Nuitee
L
Leoni • couple • nl
8
Helemaal prima!
Pros:

Fijne ruime kamer!

Cons:

Het restaurant viel wat tegen.

2026-07-12 • via Nuitee
C
Christophe • extended_group • fr
9
2026-07-12 • via Nuitee
S
Schecher • solo_traveller • de
8
Pros:

Restaurant und Frühstück

2026-07-12 • via Nuitee