Pets allowed

Facilities

Meeting rooms
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Concierge service
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor WiFi quality
Some cleanliness issues

Categories

Cleanliness
8.51
Room wasn't as clean as it should be for this level of hotel.
Service
9.98
The staff was very friendly, helpful, and attentive.
Location
9.52
Super location next to Canary Wharf and easy access to public transport.
Room Quality
9.47
Room was spacious and the king-size bed was very comfortable.
Amenities
9
Basic facilities available, but a need for improvement in some areas.
Value for Money
8.46
Some prices felt expensive for the overall experience.
Food and Beverage
9.01
Breakfast was wonderful, but some meals were basic and expensive.
Overall Experience
9.68
Overall, a wonderful stay with great hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:52

Property Description

Experience the perfect blend of comfort and sophistication at Hilton London Canary Wharf.

Recreational Retreat
Indulge in our top-notch amenities, including a rejuvenating sauna and a state-of-the-art 24-hour fitness center, ensuring relaxation and wellness during your stay.

Culinary Delights
Savor exquisite dining at our bar/lounge, TwoRuba, or enjoy a leisurely meal with 24-hour room service. Don't miss our English breakfast - the perfect start to your day!

Business and Event Facilities
With over 15,000 square feet of versatile meeting space and a 24-hour business center, we’re ideal for hosting everything from corporate events to intimate gatherings.

Book your luxurious stay at Hilton London Canary Wharf today and embrace the heart of London!

Important information:

  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.2
Based on 4499 reviews
Cleanliness: 8.51
Service: 9.98
Location: 9.52
Room Quality: 9.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 9.68
B
brookelyns674 • Couples
10
Great service!
Pros:

Super nice! The rooms are clean, comfortable, and well equipped with toiletries. Easy to access central London and staff are so kind.

2026-05-30 • via Tripadvisor
W
W2768AGmarkg • Couples
10
Great hotel
Pros:

Great hotel in a fantastic location. Staff were brilliant and extremely helpful. Room was lovely as was the room service. Added bonus of being able to park my car in their secure car park. Would definitely return

2026-05-30 • via Tripadvisor
C
C5926SVnickd • Couples
10
As above
Pros:

Lovely breakfast, lots of options (as I am vegan too) and Swapna was amazing - thank you

2026-05-30 • via Tripadvisor
S
Siqi • couple • ie
9
2026-05-30 • via Nuitee
P
pascal • couple • fr
8
2026-05-30 • via Nuitee
D
Dean • solo_traveller • gb
7
2026-05-30 • via Nuitee
D
Donald • family_with_children • gb
10
Excellent & memorable
Pros:

Staff were very helpful, swapped our rooms to be close together. Rooms were very clean and breakfast was excellent.

Cons:

Nothing

2026-05-30 • via Nuitee
A
Anne • couple • gb
10
Excellent service in a great location.
Pros:

Great location - quiet but close to the buzz of Canary Wharf. Two minute walk to DLR. Excellent service. Staff were all super helpful and prepared to go above and beyond. Great size room. Very good value for money.

Cons:

Bar prices. Much cheaper to go out to have a drink.

2026-05-29 • via Nuitee
N
Neelam • extended_group • gb
8
2026-05-28 • via Nuitee
T
Timothy • couple • gb
5
Pros:

Great location, big room

Cons:

It’s worn out, very tired rooms, big room, small bed, broken shower, no separate shower, just in the bath

2026-05-28 • via Nuitee
E
Eftekhar • family_with_children • sa
10
Comfort and cleanness were the most important things
Pros:

Very good modern location

Cons:

Nothing
But it seems an old building

2026-05-28 • via Nuitee
C
CAOLondon • Couples
6
There is a “class system” used by some staff members which brings it down.
Pros:

We stayed at the Hilton for my partners birthday. The guest services staff were very generous and decorated the room at no extra cost to us which was a wonderful addition and gave a special birthday that extra touch, and I greatly appreciated this. We were also upgraded to an executive room but I then decided to pay to upgrade us to a junior suite instead as this included breakfast and access to the executive lounge, which the upgrade did not include.

The majority of the staff we encountered were lovely but a situation in the executive lounge left us feeling like we wouldn’t want to return or spend any more money at the Hilton brand to be honest.

We were paying customers, we have both stayed at this same hotel multiple times in the past so it’s not like we were new customers or a one off stay, but because we aren’t diamond Hilton members we were treated differently to other customers in the executive lounge which put a really dampener on what was such a lovely stay.

From 6-8pm the executive lounge services alcoholic beverages and some food items. They brought out a platter of chicken wings and by the time we got to the front they were all gone, but more were brought out shortly after so we got a couple each. The younger member of staff who had set up the executive lounge and was a really lovely lady then explained to everybody that once that platter was gone there wouldn’t be any more chicken wings served, we thought it was a bit odd as the day before they had lots left when we went into the lounge just before 8pm but we figured it was due to the kitchen not being available to make more or something. However, a more senior member of staff then stood between our table and the table next to us and told them that even though the food wouldn’t be replenished, if THEY wanted chicken wings, she would get the chef to make them some. I was actually shocked that this kind of attitude was occurring at all, let alone right in front of us. We were paying guests just as much as they were so why would you not offer the same to all guests in the executive lounge rather than one particular table? To be quite honest, it was just plain rude and it has really put us off of wanting to come back. Baring in mind this was happening ON my partners 30th birthday. So not really making it feel special, in fact making us feel like we weren’t welcome or worthy enough for the Hilton lounge experience that I PAID for!

After the lady left, the gentleman at that table actually exclaimed to the rest of their table that he was shocked she offered them that and it must be because they’re diamond members as she didn’t offer it to anybody else in the lounge even though we all paid the same and that he didn’t think it was very fair (this wasn’t said to us but he said it to the rest of his table loud enough that we heard). So when one of your “diamond” guests even notices and comments on the situation and the disparity of it, maybe you should reconsider how you treat all of your paying customers instead of picking and choosing who you can offer a service to. Baring in mind the canapés are supposed to be served from 6-8pm and there were over 30 minutes left so anyone coming in at around 7:15-7:30pm would’ve been hard out of luck to get any of them. The lady also offered to go and get that same table next to us some cheese from downstairs and didn’t offer this to anybody else. I was honestly shocked at how rude it was to do it at all but especially to do that right in front of us where we would obviously hear and see what was happening. We’d only gone in there to get a quick bite to eat and have some cider before we went out to celebrate my partners birthday some more but that lady (not the younger one who set it up, she was wonderful, but the older one) left a bitter feeling about that experience. I wouldn’t recommend paying to go to the lounge unless you’re a diamond member as you’ll receive a completely different experience apparently!

2026-05-27 • via Tripadvisor
M
Mark • couple • gb
10
Excellent choice for a short weekend break.
Pros:

Excellent location for Canary Wharf.
Friendly reception staff.

2026-05-27 • via Nuitee
S
Simona • family_with_children • ro
9
2026-05-26 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Everything perfect hotel modern and clean
Bedroom was very spacious all the details
we're there tea coffee facilities TV fridge
Perfecto !

Cons:

Nothing .

2026-05-26 • via Nuitee
R
Richard • family_with_children • gb
10
Staff excellent, great breakfast, room well appointed
Pros:

Great location

Cons:

Room a bit tired in places

2026-05-26 • via Nuitee
J
Julita • family_with_children • gb
10
We stayed for 1 night. And our stay was perfect.
Pros:

Kids loved lollipops. I liked breakfast and drink station in reception. Really was nice hot day.

2026-05-26 • via Nuitee
L
Lii • solo_traveller • ee
10
2026-05-26 • via Nuitee
M
Marc-Olivier • solo_traveller • fr
8
2026-05-26 • via Nuitee
E
Edmonds • solo_traveller • gb
7
2026-05-26 • via Nuitee