Hotel RH Princesa

Love the hotel, everything about it. Unfortunately the bar is very poor, ignore customers, preferential service to certain guests. The bar let's the whole hotel down

This was our 7th stay at the Princesa and as usual it was excellent. My only complaint is the smoking situation, they really need to make it clear where the smoking area is as people were smoking at tables that had no smoking signs on and when challenged, said they could smoke anywhere they wanted. The staff are fantastic especially Diego, Jorge and Marina behind the bar. The restaurant has had a little makeover since we were there last year with new tables and chairs which are much better, we think the Princesa is the best hotel in Benidorm and we are back there again in the summer.

I recently stayed at Hotel Princesa with my family in February and wanted to share an honest review of our experience.
Firstly, the hotel staff were very friendly and welcoming. There was one gentleman on reception in particular who was exceptionally helpful and professional — unfortunately, I didn’t catch his name, but he really stood out and made a positive impression on us.
The rooms were immaculately clean every single day. Housekeeping did a fantastic job, and we couldn’t fault the cleanliness throughout our stay.
Our biggest disappointment, however, was the indoor swimming pool situation. We specifically booked this hotel because it was advertised as a “family hotel” and it had an indoor pool — which was very important to us travelling with young children in February. Unfortunately, we were told it cost €8 per person, per day to use the pool. For our family of four, that meant €32 per day, and children weren’t even allowed to use it until 4pm — by which time they were already tired. Essentially, we were paying €32 for around 45 minutes of swimming.
We found this extremely disappointing. For a hotel marketed as family-friendly, especially during winter months when the outdoor pool isn’t an option, there really should be free access to the indoor pool for children especially when the time is limited.
Overall, while the staff and cleanliness were excellent, the additional pool charges and restrictions significantly impacted our experience.

Great location to all amenities, restaurants and bars.rooms slightly small with limited storage but well presented. Breakfast was 10/10 lunchtime and evening meals we're a bit hit and miss.spa is great and bar areas are welcoming plenty of lifts plus a decent games room overall a good hotel with pleasant staff.

This hotel was beyond our expectations for the price.
We arrived at 1 in the morning and were given a food bag of sandwiches, cakes and fruit although we were only booked for Bed and breakfast. So thoughtful.
Room was clean and spacious with a lovely bathroom and large walk in shower.
Tea and coffee and water supplied. Plenty of lifts available (16 floors).
Breakfast was buffet style with everything you could want, English, Spanish or Continental.
Situated just 10 minutes walk from the coast but far enough not to hear noise.
Excellent hotel!

Great for Kids— Good Entertainment!
​Overall: 4/5
​We had a fantastic stay at RH Princessa. It’s exceptionally clean, and the staff are incredibly friendly across the board.

​The Highlights:
​Kids' Facilities: Great for children! Includes trampolines, a bouncy castle, soft play, mini-golf, and a football court all free. And the mini club with different activities and computer games.

​Entertainment Team: Absolutely brilliant. They were all so friendly and so encouraging that my son—who was initially too shy to join in—ended up loving the games and the mini-disco. It was wonderful to see his confidence grow!
​Rooms: Good size and kept to a very high standard.
​Points to Note:
​Pools: The outdoor pool was good. The indoor pool is a good alternative but note the 1-hour limit, 4 PM entry for kids, and the requirement for swim hats.
​Food & Drink: Great drink selection and service. The food was nice but could be repetitive; sometimes the variety was a bit limited (e.g., the same fruit daily or meat with no accompanying veg).

​Location: It's located up a slight hill, and the transfer dropped us off a bit further down the street at a different hotel.
But the beach and bars, shops close.

​Summary: Perfect for families who want to keep the kids busy and happy.

Great hotel and staff, rooms were cleaned daily beds are very comfy and our room was very spacious.
Excellent location if you dont mind a walk.
Games room, mini club and outdoor play area is a great hit for the child, 100/10 for the anamations team absolute brilliant staff.
This is our 5th visit in 4 years and we are booked to come back in October and next February

Spotlessly clean hotel, rooms cleaned & all linens changed daily. Comfortable beds with a choice of pillows & more provided on request. Nice modern bathroom with a waterfall shower. Ninth floor pool view room gave sea glimpses from the balcony. Excellent food, always hot. Indoor pool nice & warm.
Up a slight hill, slightly Levante side of old town. 10 min stroll to beach. Evening entertainment was aimed at an older audience, definitely 70+; lots of ballroom dancing to 'Tie a yellow ribbon' & similar. Not a problem for us as plenty of local bars with more modern music & dancing.
Tip....Take earplugs if you are a light sleeper. Banging room doors & loud tvs can be an issue at night.

Fabulous reception staff couldn’t do enough for you.

Especially Eva, above and beyond to help us today.

We arrived very late and were pleased to find a bag each of food left in our room for our arrival . Room was comfortable and kept very clean and tidy throughout our stay. The food is excellent, we ate very well each day. We thought the animation in the evening was of a good standard but maybe a little dated for us. Our only criticism is the brandy offered to all inclusive customers. It was awful, we have stayed in other hotels and never encountered such a bad brandy. We did mention this during our stay to your lovely customer service lady.
We love the location of the hotel, very central but still a quiet street, only a short walk to the beach, old town and bus services. We will definitely return, thank you to all the staff for a lovely holiday

Our first stay at this hotel and won't be our last ..We stayed for 28 nights .Lovely clean hotel ,.cleaning staff never stop ,always smells lovely walking in the hotel .We didn't want the maid cleaning up after us ,,(we put a do not disturb on our door ,we are capable of making our own beds) and Keeping our room tidy . She has enough to do .but she was always asking if we required anything .Very friendly reception team who try their best to accommodate you. They tried to get us a seaview room on higher floors ,but as the work men would be working above these rooms during our long stay ,they decided on a lower pool view room ( hopefully next visit we will be able to have a higher room ? ) Staff in the restaurant all very friendly with fabulous food. Location is great ( 5 minutes walk into old town ) Can't wait to return

Amazing staff at rh princesa benidorm all very happy at work especially the most hard working bar staff ie Diego , marina, and Marcos they never stop so hard working and make u feel so special . In restaurant Martha is amazing on desk so attentive and happy to please everyone and goes above and beyond with a smile and to see everyone is seated quickly for the lovely buffet and drinks .definitely a hotel we will be returning to later in the year as been coming to Benidorm for 25 years and this hotel is one of the best in our opinion as u will see by my previous tripadvisor . Highly recommend to couple who want to relax and enjoy the experience

Hello my husband and I come to Benidorm many times a year and this hotel is totally amazing for friendly staff and atmosphere . The hotel has a heartbeat of connection with staff and holiday makers wanting to relax and enjoy and make memories . Rooms lovely food plenty variety and all incl is fantastic and all staff from reception restaurant bar and maids all go about loving their positions in hotel .extra special shout out to William on bar this guy is amazing looking after everyone with 5 star treatment and remembers your drinks order with a smile . Definitely a top hotel in Benidorm and believe me we have stayed in so many and this one is up with the best that’s for certain

Stayed here 18th Jan - 25th Jan, with my wife , this was our 2nd stay here.
We were checked in very swiftly at reception by Fran ( i think that was his name), & we were allocated room 1211 , so quite high up ,& the time was 12 30 p.m. ,however much to our delight ,we were able to check into our room immediately, which was great!
We were given an upgrade to a superior room which contained two double beds, so that was a lovely surprise!
The balcony was spacious ,two chairs & a table, but we do dislike those white plastic chairs though. There is a small fridge ,free of charge plus a safe - chargeable i think - we never used it , plus a kettle & coffee ,tea bags etc which were replaced every day too. The bathroom had a lovely walk in shower, leaked onto the floor slightly ,plus some shampoo, body wash too.
We had a view of the pool & surrounding hotels & apartments from our end balcony, our room was facing the side street, as there are four rooms on each floor facing here & the other eight rooms overlook the pool directly, not generally a better view from those rooms ,as we stayed in room 805 last year.
We were on a full board basis, & just like last year, the food on offer at all three settings was so nice, a lot of choices for starters mains & desserts, all very fresh ingredients ,which were constantly replenished at all times.
This was one of the many reasons we chose to stay at the RH Princesa again ,we also chose here for the indoor pool area which we could use for one hour every day free of charge as we were with jet 2 , plus we had access to the sauna & steam room too, &, as of last time, we found every area of the hotel immaculately clean, so a great job all round !
There was entertainment held in the lounge every evening which was fine, usually two different acts were on so that was good. The only problem this time around, apart from one evening, was the wait to order our drinks in the lounge, as there was only one guy in a packed room taking all the orders, so most nights we gave up waiting & walked up to the bar instead, where, funnily enough, there were FIVE staff behind the bar, but they weren't rushed off their feet ,as it took so long for one member of staff to take the orders that they had ample time to make up the drinks !
Drinks prices were very reasonable & the measures were great too !
This hotel caters well for kids too, there is a great games room, plus lots of outdoor facilities at the back of the hotel , like mini golf, trampolines , bouncy castle ,plus there's a separate play room for the younger kids.
we thoroughly enjoyed our stay here once again ,all of the staff & management are a credit to this hotel, as they are all very friendly & efficient, the entire hotel is spotlessly clean & very well organised too, plus it is only a 10 minute walk into the old town & a similar time to walk to the beach.
Once again we hit lucky with the weather, we only had two hours of rain in the entire week, temp was between 14 -18 degrees, so not bad for January !
We will certainly choose to stay here again on our next trip to Benidorm & we will definitely recommend the RH Princesa to our friends & family.

Super hotel, stayed B&B only and couldn’t criticise anything. Room, food, bar, staff, location all good. Had a car and paid for underground parking which is a bonus.

My friend and I have just been for 4 nights to the hotel.
We have stayed there before and it was that good in every way we went back.
From checking in, the rooms, the food in the dining room and the staff were all amazing.
We were full board. There was such a fantastic choice. At lunch and dinner there were about 8 main dishes to choice from or have them all.
The rooms were very spacious.
Everything was wonderful.
Our waitress Elena Escobar was great, very helpful in every way.
I couldn’t fault one thing.
Really worth staying there. Not far from the old town.
Go enjoy.

A 10 day booking from 27th December onward.

We have stayed many many times before, but this review is aimed at potential future guests who have not stayed before, while also including some of our recent experiences.

Located very handily in the middle of the Centro Zone. The Old Town is close by, all three beaches are within walking distance. Plenty of local buses for those who wish to go further.

Quite often fully booked during the winter months. Why is this, when some other hotels are struggling for bookings?? Many reasons actually. The most obvious reason is the Wellness Center contains two indoor (properly heated) swimming pools. 1 medium, 1 large.

Most Benidorm Hotels have quite a lot to answer for, food wise. The RH Princesa (and the nearby RH Royal and RH Victoria) is streets ahead when it comes to the their restaurant operation. Benidorm hotel prices have increased at a frightening speed in recent years, and nothing can be more annoying to find out that you have to keep spending good money on eating out because the food is not of a good standard. Very disappointed that ice cream machine had been removed as it was popular with the kids and adults.

On floor -1 (same as restaurant) there is a large games room that is popular with the kids (and some of the adults).

The lounge area is very large. There is live entertainment every evening. Along the side of the lounge, is a balcony area, with many tables and chairs, overlooking the scenic outdoor pool area.

Unsurprisingly, the reception area is busy and the nerve center of the hotel. I have to say, that they also incredibly helpful with everything.

The rooms ?? All have independent air conditioning. Tea/coffee facilities. Flat screen tv. Small fridge. Free safe. Functional bathroom. Balcony (double rooms and family rooms). This occasion there was only family rooms available. No problem for us, a larger room with 2 double beds (incredibly comfortable). On the whole the room cleaning is of a very high standard.

As mentioned before, we have found it pays dividends to shop around, price wise. More often than not, the hotel offers the best deal. It is free to free to register, and there are considerable discounts and benefits. Our room was missed out on days four and five, an unexplained event, although this is almost unheard of at this hotel.

A glowing revue !!!! But I had to find something to grumble about (lol). There is one very very small item. The games room. This is a facility that we use a lot. There is ALWAYS something wrong with the basket ball machine, either mechanically or electrically or both. This has gone on for 2 years. It has no problem taking 1 euro coins, but there is always something wrong with it. The 2 person electronic score never works, and sometimes not even 1 person electronic score. The mechanical basket does not function properly more often than not. 2 years this has been going on.

This apart, the RH Princesa is a very special hotel. And we will probably be back in April.

I am extremely disappointed with our stay at this hotel and would not return.

From the moment we arrived, we did not feel welcomed. As people of colour, the attitude from staff was noticeably cold and dismissive, particularly at reception and in the restaurant. This was not a one off interaction but a consistent feeling throughout our stay. If you are a person of colour, I genuinely do not believe this is a place where you will feel comfortable or welcome.

The first room we were given had a serious health and safety issue. Every time the shower was used, water flooded the entire bathroom floor and spread around the sink, creating a dangerous slip hazard. This was especially alarming as we were travelling with our autistic toddler. I reported this to reception immediately and asked to be moved, but the response was dismissive and we were told we would have to wait until the next day, despite the obvious risk.

Later that afternoon, I returned to reception with photos clearly showing how unsafe the situation was. Only after showing this evidence were we finally moved to another room. It should never take repeated complaints and proof for a clear safety issue to be taken seriously, especially when a child is involved.

The restaurant staff were consistently unwelcoming and made us feel uncomfortable every time we dined there. The only positive experience we had with staff was Katya from housekeeping. She was genuinely kind, warm, always smiling, and did an excellent job cleaning the room. She was the only staff member who treated us with basic friendliness and respect.

Overall, this hotel completely failed to meet even basic hospitality standards. We left feeling unwelcome, unheard, and uncomfortable. I would strongly advise people of colour to avoid this hotel. Based on our experience, it is not a place where you will feel respected or valued as a guest.

This was my second visit. My first was December 2024 and again I was not disappointed.
From check in I received a room upgrade as well as paying to upgrade to the Gold all inclusive package well worth the 8 euros per day.
Food drink and entertainment were top notch couldn’t falter.
My friend also accompanied me this time on my recommendation and he also had an upgrade room along with purchasing the gold all inclusive upgrade and he also enjoyed his stay.
The only negative I can say is the waiting staff in the bar area weren’t as switched on as last year but this is a slight fault. Which when brought to their attention did try to improve.
I enjoyed my trip so much I’ve rebooked for the same time next year and as a previous travel agent this should show how good a hotel this was

Excellent hotel, very handy for the old town , supermarket , bus stops and a reasonable walk to the tram station. We were given a room overlooking the pool on the 10th floor and it was delightful. The shower was quite powerful and there was always plenty of hot water. The staff took great pride in their work and the hotel was very clean . Every member of the staff we met was friendly and helpful but also great at the job they were doing. I am allergic to a couple of basic foods and they helped me and even offered to buy in specialist foods ! The food was excellent and plenty of choice even for me ,so much so that this is the first time I have ever put weight on while on holiday. Very comfortable beds , sleep quality good. Little noise from the neighbours but not much. rooms well maintained and recently decorated. Excellent value for money will be booking this hotel again. Well managed and welcoming hotel.