Smy Carlos V Alghero

Great

We stayed here for our last 3 nights in Sardinia. Front desk agent, Marcello, was incredibly helpful and friendly and we enjoyed seeing him daily. The hotel was spotless and clean. The balcony was big and spacious and had a lovely view of the sea. We really enjoyed our time in the spa and saunas and felt the experience was worth the price to unwind and relax. The location was perfect and we walked into the historic town along the sea every night for dinner. We took advantage of the free parking lot which was a nice addition. We enjoyed a drink and lunch at the hotel bar patio which has a gorgeous view! The lunch was tasty, but a little pricey. Our only negative would be that the pool was too cold to dip into!

Charged a room service fee when it was not requested, has ordered food from the pool bar.
The massage therapist was not certified / licensed
The restaurant was partially closed due to staffing issues.
For a noted 5 star hotel, the service was overall poor.

The location was perfect and the hotel restaurant very delicious

Limited food options , no beach access , smell horrible outside the hotel due to sewage waste
The nearest beach to swim is 20 minutes at least walking or taking the bus to other beaches
Very disappointed and won’t recommend this location

Location was excellent

Excellent service and location

A perfect selection for foreign trackers to Alghero who enjoy high end hotels without being overly pretentious. The too
S are comfortable however the beds are terrible firm and should all be outfitted with memory foam covers. They also sit a bit low to the ground but people in Europe tend to be shorter in general. The breakfast buffet was great with many options.

Nice hotel, slightly dated decor and not quite a 5*

S……

I am typically not a complainer and I traveled all through Italy weeks prior to this stay. We picked this place hoping for a nice 5 star stay after all the crazy travels. I want to fist say how did this place get 5 stars?!? Was it earned or given?

It was a terrible property the customer service is absolute trash. We paid extra for two separate beds as I am traveling with my grandma and they practically refused to give us another room until we argued with them. Mind you we paid extra for this specific room. Later on at the dinner buffet staff made comments about our “problems” at check in we had multiple staff ask us what happened?! How un professional! When we simply paid for a room with 2 separate beds. We wanted what we paid for. $1,800 for 3 nights, what a WASTE!!!! We wanted a queen and a twin and we’re give a queen room and then told they would bring up a bed! What a joke! For $1,800 I would not sleep on a rollaway bed!!

The dinner buffet was 2 stars! Food was okay! Breakfast was great!! You would think after paying for dinner the least they could do is include water! I get that wine and cocktails aren’t included but water?!?

Overall would not recommend this property!! (The female bartender in the mornings by herself she was great!!!!! Makes a killer margarita!! Didn’t catch her name.)

Beautiful Location, but Overall an Average experience

We recently stayed at this property in Alghero and would describe our overall experience as okay, especially considering the expectations that come with a 5-star hotel.

The location is definitely a highlight — just a short 15-minute walk from Alghero’s charming old town and set right along the coastline, offering lovely sea views. The property itself is well-maintained.

The breakfast spread was good, with a decent variety to choose from, and the swimming pool area was nice for a relaxed afternoon.

That said, the experience felt more transactional than truly hospitable — something you wouldn’t typically expect at a 5-star level.

While everything functioned well, it lacked the warmth, attentiveness, and personalization that elevate a hotel stay from good to exceptional.

If you’re looking for a conveniently located property with a solid baseline of amenities, this hotel delivers. But if you’re expecting a truly luxurious, service-driven 5-star experience, you might find it a bit underwhelming

5 étoiles à l'italienne, pas de minibar rempli, pas de room service, personnel soit super sympa et avenant soit complètement fermé selon sur quelle personne on tombe.
Upgradés sur une suite (bonne surprise), magnifique et spacieuse, propreté impeccable (sauf terrasse), sdb parfaite, literie parfaite.
Grande piscine calme (début juin) et agréable. Très bonne situation de l'établissement, le centre ville se fait à pieds via une petite marche.

We encountered few bathroom maintenance issues which luckily did not spoil our stay there. Overall including breakfast it didn't seem as excellent value for money. The staff was very friendly.

It was a delight staying here. I had a lovely, large room with a modern bathroom. Plus there was air conditioning which is rare in Europe. It was within easy walking distance of the old town. The staff were all friendly and helpful.

The Hotel is situated in a wonderful spot with a fantastic sea view. You can tell it was a top place when it was built but now it seems a little outdated. The rooms are comfortable with nice linens and a great shower. However, some details are inadequate for a presumed 5-star Hotel. Some examples: no face tissues in the bathroom, no extra pillows with different height (the 2 in the bed were too low to be used singles and too high to be used doubles). Another sub-par experience was breakfast: cold fried eggs (pre-cooked), cold cuts not fresh and not high quality, no sausages, no freshly squeezed orange juice, etc.

In summary a good stay, but it should have been better for the fame and the price.

Friendly helpful staff. Good restaurant. Great location, with fabulous outlook and views. Very clean, spacious rooms. Big balconies. Decent breakfast with lots of choice. Huge pool. Nice outdoor bar. Easy parking. Some tired furniture and carpets could do with refurbishment. More furniture required in larger rooms. Pool area could do with more landscaping and planting. Indoor bar area very small.

Overall, passable experience for a 5* hotel.
The good:
- Big rooms and nice views
- Big bathroom
- nice location walking distance from all key spots
- nice staff (except the luggage person who seemed to be very angry)

The bad:
- crazy you need to pay 40e to use the SPA, you’d assume that payinf 300e for the room would give you access to the SPA too but no.
- shower was leaking and “flooded” the bathroom - nothing serious but annoying
- they had no hard pillows so all pillows were soft and thinner than paper

The hotel is highly recommended. Very friendly ladies at check-in who even gave us a free room upgrade. Everything at breakfast was delicious and the staff were very friendly. Room with balcony and wonderful view of the pool, sea and sunset. Old town of Alghero is about 10-15 minutes walk away. Free parking at the hotel. Everything was great and therefore full points.

Lovely hotel and friendly staff. We were 1/2 board sea view room all was perfect. Great sunsets location. Lovely hammam overall a very relaxing stay