Mandarin Oriental, Tokyo

Hotels
•
Mandarin Oriental
9.4 (845 reviews)
Chuo-ku Nihonbashi Muromachi 2-1-1 , Tokyo , jp

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful property
Excellent location
Cons:
Service inconsistencies
Poor coordination

Categories

Cleanliness
8.6
The service experience was surprisingly inconsistent.
Service
9.6
Excellent service from housekeeping to breakfast; most staff were helpful.
Location
10
The location is fantastic with direct access to the metro.
Room Quality
9.1
Facilities and room details are satisfying, although a bit dated.
Amenities
9.6
The overall presentation is what you expect from a luxury brand.
Value for Money
9.1
Standard quality for this hotel tier.
Food and Beverage
9.6
Breakfast was impressive and well-rated.
Overall Experience
9.6
The hotel is beautiful, but service consistency needs improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:33

Property Description

Luxurious Accommodations with Breathtaking Views
Indulge in the lavish 5-star experience at Mandarin Oriental, Tokyo, where spacious rooms offer stunning city views and modern amenities, all designed with Japanese aesthetics in mind.

Ultimate Relaxation and Wellness
Unwind at the award-winning spa on the 37th floor or enjoy a workout with a view at the fitness room on the 38th floor. Complete your relaxation with a soak in the hot tub or sauna, and treat yourself to exclusive Asian and Western-fusion spa treatments.

Culinary Delights and Dining Experiences
Explore a variety of dining options, from the Michelin-starred Sushi Shin by Miyakawa to Cantonese and French cuisines. End your day with a refreshing cocktail at Mandarin Bar, overlooking the city skyline.

Book now for an unforgettable stay at Mandarin Oriental, where luxury meets unparalleled hospitality.

Important information:

A penalty fee of JPY 100,000 (including taxes) will apply if smoking is detected in the room

When traveling with pets (only dogs) advance reservations are required, an extra charge of 12,650 yen per night (tax and service charge included) 1 dog per room (15 kg or less)

Should send the pet (dog) vaccination certificate to the Accommodations Reservation Section

No pet (dog) is allowed in the lounge, bar, spa, fitness center, meeting roomGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 6000 per day.

  • Internet

    WiFi is available in the hotel rooms and costs JPY 1800 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 845 reviews
Cleanliness: 8.6
Service: 9.6
Location: 10
Room Quality: 9.1
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9.6
S
Solak • couple • tr
10
2026-04-11 • via Nuitee
D
David • family_with_children • fr
10
Une belle expérience en famille
Pros:

Globalement l’ensemble de l’hôtel est au top. La vie fantastique. Très bon niveau de service au bémol des équipes de voituriers (cf point à améliorer).

Cons:

Les équipes de voituriers ne sont clairement pas au niveau et ne parle pas anglais donc très compliqué pour se faire comprendre.

2026-04-02 • via Nuitee
H
Hiroshi • couple • jp
10
2026-03-29 • via Nuitee
M
Mitasha • solo_traveller • gb
8
2026-03-21 • via Nuitee
G
Giulia • couple • it
9
2026-03-20 • via Nuitee
Y
YOU • family_with_children • jp
7
Pros:

お部屋の中が所々行き届いてる

Cons:

洗面、シャワーの場所の照明が暗い

2026-03-19 • via Nuitee
K
kenyi • couple • cr
10
Pros:

Great service

2026-03-17 • via Nuitee
K
Kevin • couple • us
10
2026-03-15 • via Nuitee
V
V2858FJeddieh • Couples
10
Stay experience
Pros:

Very nice hotel and staff.
Worth every penny of the stay.

2026-03-11 • via Tripadvisor
N
nanna • family_with_children • fi
10
2026-03-11 • via Nuitee
A
Anthony • couple • gb
10
2026-03-08 • via Nuitee
Y
Yasmin • couple • my
8
2026-03-06 • via Nuitee
C
Chieh • couple • tw
8
對我來說這個價位的飯店必須注重到微小的細節，比如說：我習慣睡右邊、我的床頭一定要有衛生紙，所以我將飯店的衛生紙從左邊移到右邊。第二天回到飯店，衛生紙又回到了左邊，這是很小的事情，但我遇過一流的五星級飯店一定都會注意到這個小地方，客戶的使用習
Pros:

地點

Cons:

服務普通，如果是想要享受完全沒有毛躁感的五星級頂級體驗，或許要把這間放在比較後面的順位。

2026-03-04 • via Nuitee
C
chico • couple • br
10
2026-03-04 • via Nuitee
H
Hsin-Huei • family_with_children • tw
10
2026-02-26 • via Nuitee
M
myrab318 • Couples
10
Top views
Pros:

The Mandarin Oriental in Tokyo combines contemporary design with stunning skyline views, and the peaceful ambiance together with precise and thoughtful hospitality made the stay feel serene and impeccably organized.

2026-02-18 • via Tripadvisor
I
Ibrahim • family_with_children • ae
10
2026-02-14 • via Nuitee
T
Thatchaphon • couple • th
10
2026-02-09 • via Nuitee
A
ALEXANDRE COUTO • family_with_children • br
10
2026-02-09 • via Nuitee
U
Umut • solo_traveller • tr
10
Mutlaka tavsiye ederim
Pros:

Yeni ve tertemiz

Cons:

Beğenmediğim bir şey yok

2026-02-08 • via Nuitee