Mandarin Oriental, Tokyo

Hotels
•
Mandarin Oriental
9.4 (815 reviews)
Chuo-ku Nihonbashi Muromachi 2-1-1 , Tokyo , jp

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful property
Excellent location
Cons:
Service inconsistencies
Poor coordination

Categories

Cleanliness
8.6
The service experience was surprisingly inconsistent.
Service
9.6
Excellent service from housekeeping to breakfast; most staff were helpful.
Location
10
The location is fantastic with direct access to the metro.
Room Quality
9.1
Facilities and room details are satisfying, although a bit dated.
Amenities
9.6
The overall presentation is what you expect from a luxury brand.
Value for Money
9.1
Standard quality for this hotel tier.
Food and Beverage
9.6
Breakfast was impressive and well-rated.
Overall Experience
9.6
The hotel is beautiful, but service consistency needs improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:33

Property Description

Luxurious Accommodations with Breathtaking Views
Indulge in the lavish 5-star experience at Mandarin Oriental, Tokyo, where spacious rooms offer stunning city views and modern amenities, all designed with Japanese aesthetics in mind.

Ultimate Relaxation and Wellness
Unwind at the award-winning spa on the 37th floor or enjoy a workout with a view at the fitness room on the 38th floor. Complete your relaxation with a soak in the hot tub or sauna, and treat yourself to exclusive Asian and Western-fusion spa treatments.

Culinary Delights and Dining Experiences
Explore a variety of dining options, from the Michelin-starred Sushi Shin by Miyakawa to Cantonese and French cuisines. End your day with a refreshing cocktail at Mandarin Bar, overlooking the city skyline.

Book now for an unforgettable stay at Mandarin Oriental, where luxury meets unparalleled hospitality.

Important information:

A penalty fee of JPY 100,000 (including taxes) will apply if smoking is detected in the room

When traveling with pets (only dogs) advance reservations are required, an extra charge of 12,650 yen per night (tax and service charge included) 1 dog per room (15 kg or less)

Should send the pet (dog) vaccination certificate to the Accommodations Reservation Section

No pet (dog) is allowed in the lounge, bar, spa, fitness center, meeting roomGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 6000 per day.

  • Internet

    WiFi is available in the hotel rooms and costs JPY 1800 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 815 reviews
Cleanliness: 8.6
Service: 9.6
Location: 10
Room Quality: 9.1
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9.6
V
V2858FJeddieh • Couples
10
Stay experience
Pros:

Very nice hotel and staff.
Worth every penny of the stay.

2026-03-11 • via Tripadvisor
N
nanna • family_with_children • fi
10
2026-03-11 • via Nuitee
A
Anthony • couple • gb
10
2026-03-08 • via Nuitee
Y
Yasmin • couple • my
8
2026-03-06 • via Nuitee
C
chico • couple • br
10
2026-03-04 • via Nuitee
C
Chieh • couple • tw
8
對我來說這個價位的飯店必須注重到微小的細節，比如說：我習慣睡右邊、我的床頭一定要有衛生紙，所以我將飯店的衛生紙從左邊移到右邊。第二天回到飯店，衛生紙又回到了左邊，這是很小的事情，但我遇過一流的五星級飯店一定都會注意到這個小地方，客戶的使用習
Pros:

地點

Cons:

服務普通，如果是想要享受完全沒有毛躁感的五星級頂級體驗，或許要把這間放在比較後面的順位。

2026-03-04 • via Nuitee
H
Hsin-Huei • family_with_children • tw
10
2026-02-26 • via Nuitee
M
myrab318 • Couples
10
Top views
Pros:

The Mandarin Oriental in Tokyo combines contemporary design with stunning skyline views, and the peaceful ambiance together with precise and thoughtful hospitality made the stay feel serene and impeccably organized.

2026-02-18 • via Tripadvisor
I
Ibrahim • family_with_children • ae
10
2026-02-14 • via Nuitee
T
Thatchaphon • couple • th
10
2026-02-09 • via Nuitee
A
ALEXANDRE COUTO • family_with_children • br
10
2026-02-09 • via Nuitee
U
Umut • solo_traveller • tr
10
Mutlaka tavsiye ederim
Pros:

Yeni ve tertemiz

Cons:

Beğenmediğim bir şey yok

2026-02-08 • via Nuitee
A
Ananda • solo_traveller • au
10
Pros:

It’s an MO what’s not to like.

2026-02-08 • via Nuitee
J
James • couple • gb
10
Fabulous stay in Tokyo.
Pros:

The location on the higher floors of the building ensures great views. The staff are so friendly and helpful and the property is spotlessly clean. The concierge desk were super helpful with recommendations and information.

2026-01-31 • via Nuitee
G
Grace • extended_group • hk
9
Very comfortable and convenient
Pros:

All staff members were excellent except one. They did their best to recognize the client; very polite and helpful.

My spa therapist was excellent. All spa staff very appreciative and knowledgeable.

Sense Restaurant was wonderful. We had a very well presented meal and they timed their service just right. Really great servers in the restaurant and THEY ACCEPTED GRATUITIES with a truly gracious and polite attitude. Many hotels have staff that insult the client by refusing gratuities. The world has changed and some of the best hotels in Tokyo are allowing their staff to receive gratuities. I do not believe in all the nonsense on the Internet regarding gratuities being unnecessary in Japan.

Door staff downstairs are very professional and stayed outside with the guests even though it was really cold.

All in all, it was a great stay.

Cons:

One staff member from either Reception or the Concierge was really arrogant and not cooperative. I believe it is due to the lack of experience. She has personal judgements and did not see the client's viewpoint.

2026-01-27 • via Nuitee
R
RichardE233 • Solo travel • Portsmouth, New Hampshire
6
A former show stopper in need of a remodel and a staff that needs better training.
Pros:

It seems strange to give a Mandarin Oriental a 3 star review. Especially as a returning guest.

I was there pre covid and it seems its lost its luster.

Arrival to the hotel was fine and the lobby is on the 38th floor. The personnel was fine but made no mention of my return or emails I sent in. I am a Centurion card holder as well and they did not acknowledge it or offer a upgrade which was strange with every room category still available with a last minute reservation.

After quite a day of travel I was looking forward to the pizza counter that seems to still be going strong. Unfortunately there was no availability for the rest of the night and the woman at the front desk was curt and quick to say they don’t serve pizza in the incorporated dining area only at the counter.
I was put off and left.

I went up to the room and it was the same as I remembered but in need of a update as a “crown jewel” in the Mandarin collection should be in pristine updated condition.

It’s very nice but not up to today’s standards.

After exploring Tokyo at night I returned to the hotel bar and wanted a bite to eat. I waited 10 minutes before the barman acknowledged I was there.
I had a menu in front of me and he ignored me for 15 minutes.
I got the bill and left.

I had breakfast at the buffet in the morning and that was great.

Plenty of fresh fruits and baked goods and a menu of quality breakfast.

My flight was delayed and found myself with a few hours to kill so I went to the concierge desk to see if he had a suggestion that was in the area /walking distance.

He directed me to the palace that was in the park/gardens about 20 min away. Upon arrival it was closed as it always is on Mondays and Fridays so I was upset to have wasted an hour.
He was not there when I returned to let him know but ….. oh well.

Overall nothing stood out at this former show stopper and I would not return when in Tokyo.

I interacted with 5-6 hotel personnel and the only person who was friendly was a young girl in the valet who helped with directions and took my picture.

2026-01-26 • via Tripadvisor
J
Joseph • solo_traveller • ca
1
Never bother with this place , there is a lot better and even cheaper hotels
Pros:

Nothing at all,doesn’t worth the money , big propaganda for no reason

Cons:

I was doing same day reservation, and was mentioned that it’s a free cancellation but once you reserve, you can’t cancel for free and the hotel insists on charging me even if I don’t want to stay at third property. It’s not suitable for a 5 star hotel like that

2026-01-26 • via Nuitee
H
Happiness07129775618 • Friends getaway
10
Classic and Home away from home
Pros:

Always feels like home, you are greeted by the great staff and wonderful smile. Rooms are clean and spacious, and thoughtful touches. A big thanks to Ryan, Jeff, Karen and Valentina for the warm chatting and services.

2026-01-25 • via Tripadvisor
J
jennyhC7764ZK • Friends getaway
10
Always a Wonderful Stay
Pros:

I have stayed at this hotel three times, and every stay has been consistently wonderful. Each time, I was greeted with such warm and genuine hospitality from the staff, which truly made me feel welcomed and at home. The rooms are always clean, comfortable, and well maintained, providing a relaxing space after a long day. Overall, it’s a hotel I trust and truly enjoy returning to, and I would happily recommend it to others.

2026-01-25 • via Tripadvisor
M
meundrh2oo • Family • Brookfield, Wisconsin
6
Just ok
Pros:

Had the strawberry menu. Feel items were ok, not excellent. View was nice of the city, service was good but overall felt savory items and dessert items both could have been improved with the price that was charged. Didn't get much and they were just "ok" Did enjoy hot or cold tea selections.

2026-01-20 • via Tripadvisor