Novotel Jakarta Mangga Dua Square

Hotels
•
Novotel
7.3 (1476 reviews)
Jalan Gunung Sahari Raya No 1 , Jakarta , ID
+62 21 62312800

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near mall/market
Helpful and professional staff
Convenient for shopping and local attractions
Pool and massage appreciated
Spacious rooms noted by some guests
Good breakfast variety (buffet)
Cons:
Poor cleanliness: old/unclean sheets, pillows and linens
Missing toiletries (no hand soap) and no bidet in some bathrooms
Room maintenance issues: shower head problems, TV not smart
Sofa bed too small for adults / limited seating
Inconsistent breakfast preparation (eggs) and occasional service lapses
Some guests reported reception/refusal on late extension requests

Categories

Cleanliness
5.5
Repeated complaints about dirty/old bed linens, pillows and worn sheets; guests explicitly noted poor cleanliness and missing basic toiletries (no hand soap), lowering this score.
Service
8.5
Multiple reviews praise helpful, professional and efficient staff (fast check-in/out, invoice help, friendly personnel); isolated reception issues mentioned but overall service is strong.
Location
8.8
Consistently noted as very convenient — next to a mall/market and close to attractions; many guests chose the hotel for its location.
Room Quality
7
Rooms described as spacious by some but with issues: non-smart TVs, small/insufficient sofa bed, old pillows and some maintenance problems (shower head, bidet missing).
Amenities
7.5
Amenities like pool, breakfast buffet and massage were appreciated; however there are occasional maintenance/housekeeping lapses (shower head, coffee refill problems) and missing toiletries.
Value for Money
7.8
Several guests commented the hotel offers good price and services for its location, making it a reasonable value despite some quality issues.
Food and Beverage
6.8
Breakfast and buffet are varied and largely liked, but some inconsistencies noted (eggs served hard when asked soft) and occasional quality/expectation gaps.
Overall Experience
6.5
Many guests report comfortable and enjoyable stays thanks to location and staff, but recurring cleanliness and some room issues reduce the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Accommodation with Convenient Location

Modern Facilities and Amenities
The hotel offers an Olympic-size swimming pool for guests to relax and unwind during their stay. The contemporary rooms are equipped with a flat-screen TV, a desk, and stunning city views. With 24-hour room service available, guests can enjoy a comfortable and convenient experience.

Diverse Dining Options
Indulge in a culinary journey at the on-site Food Exchange, an international restaurant serving delectable dishes from around the globe. Additionally, the hotel features a lounge bar where guests can enjoy a variety of refreshing beverages.

Experience the perfect blend of comfort, convenience, and luxury at Novotel Mangga Dua Square. Book your stay now for a memorable experience!

Important information:

The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

7.3
Based on 1476 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8.8
Room Quality: 7
Amenities: 7.5
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 6.5
H
Hussain • couple • kw
9
Cons:

No hand soap , no cream and condition

2026-10-31 • via Nuitee
H
Hussain • couple • kw
8
2026-10-31 • via Nuitee
N
NADER • couple • sa
8
2026-10-31 • via Nuitee
S
Soumya • family_with_children • in
10
2026-10-31 • via Nuitee
H
Hussain • couple • kw
8
2026-10-31 • via Nuitee
M
MESHARI • couple • sa
8
إقامة رائعة
Pros:

جميل ، هادئ ، الموظفين متعاونين

Cons:

الحمام يحتاج لشطاف ،

2026-10-31 • via Nuitee
M
Mubarak A F • couple • kw
10
فندق جيد
Pros:

هدوء المكان
بوفيه متنوع

Cons:

طلبت تمديد لغاية الساعة 6.00 مساءً وتحججوا بعدم وجود غرف شاغره
وحجزت ليله كامله عن طريق بوكينج

2026-10-27 • via Nuitee
I
Imran-1983 • family_with_children • pk
10
2026-10-24 • via Nuitee
A
AHMAD • couple • kw
8
ممتازه وقريب في كل شي
Pros:

اعجبني الغرفه واسعه والخدمه ممتازه الفطور جيد وصول ومغادره في الاستقبال بسرعه انجازه شكرا لكم

Cons:

لا يوجد شطاف هوز حق مراحاض الفرنجي ومخاد يحتاج تغيير

2026-10-19 • via Nuitee
M
Montadar • extended_group • sa
10
2026-10-17 • via Nuitee
P
Putri • family_with_children • au
6
2026-10-17 • via Nuitee
T
turki • couple • sa
10
Pros:

نوفوتيل شهادتي فيها مجروحه
الموقع بطل الفندق جميل وذوق

Cons:

ولاشي

2026-10-17 • via Nuitee
D
Dachi • family_with_children • id
8
It was a good stay as it's near ancol
Pros:

The shopping area

Cons:

The location and breakfast, asking for soft boiled eggs, came out hard boiled one

2026-10-11 • via Nuitee
K
Kees • solo_traveller • nl
8
Pros:

Het personeel echte toppers

Cons:

Douche kop en moest af en toe vragen om de koffie die niet of half was bijgevuld

2026-10-09 • via Nuitee
H
HAKIMA • solo_traveller • ma
10
2026-10-08 • via Nuitee
K
Koen • solo_traveller • nl
10
2026-09-12 • via Nuitee
J
JUHONG • solo_traveller • cn
8
Pros:

I had a very pleasant stay at Novotel Jakarta Mangga Dua Square. The hotel service was excellent, and the staff were friendly, professional, and always willing to help.

I especially enjoyed the massage service. It was very relaxing and helped me feel refreshed after a busy day.

I would also like to thank the hotel staff for their kind assistance with preparing and issuing the invoice. They were very patient and efficient, which made everything much easier for me.

Overall, it was a comfortable and enjoyable stay. I really appreciate the great service and would be happy to stay here again.

2026-09-11 • via Nuitee
O
olayan • couple • sa
4
Pros:

الموقع فقط

Cons:

لم تعجبني النظافه المفارش والمكيف سئ جداً

2026-09-10 • via Nuitee
A
abdulateif • couple • sa
7
جيده
Pros:

قريب من كل شي

Cons:

التلفزيونات مو سمارت بعض الغرف سمارت حاولت يعطوني غرفة ولم يستجيب لي لان التلفزيون كله المحطات بالأندونيسي وفي واضحة مشوشه

2026-09-09 • via Nuitee
A
ahmed • family_with_children • sa
10
شكرا لفريق العمل على التعامل الرائع
Pros:

ممتاز

Cons:

ممتاز

2026-09-07 • via Nuitee