Novotel Jakarta Mangga Dua Square

Hotels
•
Novotel
8.8 (1430 reviews)
Jalan Gunung Sahari Raya No 1 , Jakarta , id

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
7.44
Multiple reviews indicated poor cleanliness and issues with bed sheets.
Service
9.91
Good service noted, especially from reception despite some issues with room assignments.
Location
9.45
Convenient location near malls and restaurants mentioned positively.
Room Quality
7.9
Mixed reviews; some enjoyed space while others found rooms in poor condition.
Amenities
8.93
Facilities such as breakfast and a swimming pool rated positively.
Value for Money
8.39
Some reviews mentioned high breakfast costs and inadequate provisions for families.
Food and Beverage
8.94
Breakfast was positively reviewed with good variety.
Overall Experience
9.41
Overall sentiment was mixed, with some enjoying their stay and others expressing severe dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:23

Property Description

Luxurious Accommodation with Convenient Location

Modern Facilities and Amenities
The hotel offers an Olympic-size swimming pool for guests to relax and unwind during their stay. The contemporary rooms are equipped with a flat-screen TV, a desk, and stunning city views. With 24-hour room service available, guests can enjoy a comfortable and convenient experience.

Diverse Dining Options
Indulge in a culinary journey at the on-site Food Exchange, an international restaurant serving delectable dishes from around the globe. Additionally, the hotel features a lounge bar where guests can enjoy a variety of refreshing beverages.

Experience the perfect blend of comfort, convenience, and luxury at Novotel Mangga Dua Square. Book your stay now for a memorable experience!

Important information:

The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 458,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1430 reviews
Cleanliness: 7.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.41
Y
Yuri • couple • id
8
2026-04-16 • via Nuitee
M
Maryam • solo_traveller • my
10
2026-04-13 • via Nuitee
محمد • couple • sa
10
2026-04-12 • via Nuitee
S
Stéphanie • family_with_children • lu
7
Pour un court séjour ok mais faites attention si vous voyager en famille
Pros:

Moderne, le petit dejeuner la sympatie des travailleurs

Cons:

J’ai fait une reservation pour 2 adults et deux enfants, je me retrouve avec une grande chambre avec un lit double et un canape pour 1 personne qui n’a meme pas de draps. Je suis aller à la reception pour demander où mes enfants vont dormir?
Apres il me propose de mettre un lit d’appoint avec un supplément de 25€ et ils m’ont mis aussi des draps sur le canapés.

2026-04-12 • via Nuitee
J
Jaber • family_with_children • sa
8
2026-04-04 • via Nuitee
Y
Yuri • couple • id
8
Been staying this hotel since 2018. 9th floor room is the best.
Pros:

Bed very nice and clean. Room also clean. Bathroom also clean

Cons:

Towel dirty. Many stains. Some rooms have toilet seat right facing the wall. It is too tight and not comfortable.

2026-04-04 • via Nuitee
A
Angeline • solo_traveller • au
10
Happy days!
Pros:

Easy to book was such a great price , room was beautiful I felt very taken care of. The staff go above and beyond. Reni, Azam, etc were amazing!

Cons:

NA

2026-04-01 • via Nuitee
F
Frans • family_with_children • id
9
2026-03-28 • via Nuitee
S
seow • couple • sg
8
Good shopping location
Pros:

Average

Cons:

Very busy n noisy in lobby in morning due to group gathering

2026-03-17 • via Nuitee
M
Maged • couple • sa
6
2026-03-16 • via Nuitee
A
Al Khadhouri • family_with_children • om
8
Pros:

الموقع كونه قريب من المطار وكذلك سعة الغرفة

Cons:

هناك شي لم يعجبني في هذا الفندق هو جلوس مجموعة كبيرة من النزلاء في أرضية الاستقبال لست على علم هل هم نزلاء في الفندق أو فقط سمح لهم من قبل إدارة الفندق باستغلال بهو الاستقبال للاستراحة فيه حتى موعد الرحلة

2026-03-15 • via Nuitee
D
DrDouglas1971 • Couples • Edinburgh, Scotland
10
Super stay with great staff, excellent Executive Lounge & friendly hotel creatures!
Pros:

After flying in from London and Doha this Novotel was a great choice for a night. We were moving to Raffles the next day and I just needed somewhere to catch up on my sleep.



The property is modern and the staff welcoming. There was a slight issue with confirming my credit card, even though I had paid for my room in advance but this was sorted, eventually. I have to say the staff throughout were courteous & helpful.

I did have to go and collect my own luggage after waiting 45 minutes as they simply were left by the door staff, in reception. Not a deal breaker by any means, I just wanted to shower and change into fresh clothes.



Our booking of an Executive Suite had kindly been upgraded to a Jacuzzi Suite. The suite was spacious, well equipped and my partner enjoyed the jacuzzi, especially having been stuck in the Jakarta flood, for 3 hours! We also appreciated the welcome amenities. 



The Executive lounge was a really nice space, overlooking the Koi (& turtle) pool, and the male staff member, working the lounge was very charming and made sure everyone was well looked after.



The public areas of the hotel, such as the Koi pond and swimming pool added to the overall comfortable feel of the property. The bar was fine for a quick drink. 

Breakfast wasn’t to my taste but I did get a cup of tea and some toast. I did enjoy the welcome nibbles in our room when I got back! 



We enjoyed our stay here and would certainly recommend it for its ambience, friendly staff and panoramic Executive lounge. For the price we paid it was exceptional good value.



Thank You for a lovely stay!

2026-03-12 • via Tripadvisor
T
Tony • family_with_children • au
10
Pros:

At My age I usually take two days to recover from a 28 night offshore roster to turn around.

I put a do not disturb sign on my door.
I am never disturbed but there is always a courtesy letter under my door offering a change of sheets or towels should I need them 🙏

2026-03-12 • via Nuitee
M
Muhammad • family_with_children • id
10
Pros:

Everything

Cons:

Nothing

2026-03-11 • via Nuitee
C
Clara • couple • fr
8
Pros:

Tout se fait en Grab, l’hotel est immense!
Beaucoup de choix pour le petit déjeuner, après c’est pas forcément bon mais ça c’est partout en Indonésie!

2026-03-10 • via Nuitee
M
Mohamed • couple • om
8
مكان جميل جدا
Pros:

هذي زيارتي الثالثة لهذا المكان الرائع يتمتع الموقع بأنه قريب من الخدمات

Cons:

لا تعليق

2026-03-09 • via Nuitee
M
MELAKABAGUS • Business • Singapore
4
Not worth the price. Expensive for a 3 star hotel.
Pros:

Being staying at Novotel Mangga Dua as it was near our subsidiary office.

Would choose others the very chance I get.

Lobby looks cheap.

Breakfast spread, cheap food and menu the same throughout the year.

Corridors leading to room has no Aircon. Air conditioning at room leaves a lot to be desired.

It is expensive for this type of quality, of which there are a lot better choices nearby.

2026-03-02 • via Tripadvisor
W
Wisnu • couple • sg
8
2026-03-02 • via Nuitee
S
sugiyama • couple • jp
9
2026-02-26 • via Nuitee
E
ESSA • extended_group • sa
10
Cons:

عدم وجود شطاف ماء في دورة الحمام

2026-02-22 • via Nuitee