Novotel Jakarta Mangga Dua Square

Hotels
•
Novotel
8.8 (1555 reviews)
Jalan Gunung Sahari Raya No 1 , Jakarta , ID
+62 21 62312800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
7.44
Multiple reviews indicated poor cleanliness and issues with bed sheets.
Service
9.91
Good service noted, especially from reception despite some issues with room assignments.
Location
9.45
Convenient location near malls and restaurants mentioned positively.
Room Quality
7.9
Mixed reviews; some enjoyed space while others found rooms in poor condition.
Amenities
8.93
Facilities such as breakfast and a swimming pool rated positively.
Value for Money
8.39
Some reviews mentioned high breakfast costs and inadequate provisions for families.
Food and Beverage
8.94
Breakfast was positively reviewed with good variety.
Overall Experience
9.41
Overall sentiment was mixed, with some enjoying their stay and others expressing severe dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:23

Property Description

Luxurious Accommodation with Convenient Location

Modern Facilities and Amenities
The hotel offers an Olympic-size swimming pool for guests to relax and unwind during their stay. The contemporary rooms are equipped with a flat-screen TV, a desk, and stunning city views. With 24-hour room service available, guests can enjoy a comfortable and convenient experience.

Diverse Dining Options
Indulge in a culinary journey at the on-site Food Exchange, an international restaurant serving delectable dishes from around the globe. Additionally, the hotel features a lounge bar where guests can enjoy a variety of refreshing beverages.

Experience the perfect blend of comfort, convenience, and luxury at Novotel Mangga Dua Square. Book your stay now for a memorable experience!

Important information:

The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

8.8
Based on 1555 reviews
Cleanliness: 7.44
Service: 9.91
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.41
K
Koen • solo_traveller • nl
10
2026-09-12 • via Nuitee
J
JUHONG • solo_traveller • cn
8
Pros:

I had a very pleasant stay at Novotel Jakarta Mangga Dua Square. The hotel service was excellent, and the staff were friendly, professional, and always willing to help.

I especially enjoyed the massage service. It was very relaxing and helped me feel refreshed after a busy day.

I would also like to thank the hotel staff for their kind assistance with preparing and issuing the invoice. They were very patient and efficient, which made everything much easier for me.

Overall, it was a comfortable and enjoyable stay. I really appreciate the great service and would be happy to stay here again.

2026-09-11 • via Nuitee
O
olayan • couple • sa
4
Pros:

الموقع فقط

Cons:

لم تعجبني النظافه المفارش والمكيف سئ جداً

2026-09-10 • via Nuitee
A
abdulateif • couple • sa
7
جيده
Pros:

قريب من كل شي

Cons:

التلفزيونات مو سمارت بعض الغرف سمارت حاولت يعطوني غرفة ولم يستجيب لي لان التلفزيون كله المحطات بالأندونيسي وفي واضحة مشوشه

2026-09-09 • via Nuitee
A
ahmed • family_with_children • sa
10
شكرا لفريق العمل على التعامل الرائع
Pros:

ممتاز

Cons:

ممتاز

2026-09-07 • via Nuitee
F
Fawziya • family_with_children • om
10
2026-09-04 • via Nuitee
محمد • solo_traveller • sa
8
2026-09-04 • via Nuitee
E
Elena • solo_traveller • es
8
Pros:

Las zonas comunes

Cons:

Las sábanas de cama y toallas están viejas y no muy limpias

2026-09-02 • via Nuitee
M
Makoto • solo_traveller • jp
10
便利
Pros:

便利

Cons:

部屋のクリーニング忘れた

2026-09-02 • via Nuitee
A
abdulateif • couple • sa
10
I thank your staff
Pros:

It’s good cleaning and everything close you market and magan2 close you

Cons:

Nothing

2026-08-31 • via Nuitee
A
Abdullah • family_with_children • sa
8
2026-08-31 • via Nuitee
S
salateen • solo_traveller • sa
10
2026-08-31 • via Nuitee
S
Saleh • couple • sa
7
2026-08-29 • via Nuitee
A
Abdullah • family_with_children • sa
8
Pros:

الفندق جميل الموظفين محترمين جداً

2026-08-28 • via Nuitee
C
Chine Ming • solo_traveller • tw
9
2026-08-26 • via Nuitee
S
Sheikha • solo_traveller • om
7
Pros:

Swimming pool,breakfast,security

Cons:

Sofa bed too small to sleep for adult,no more enough sofa for sitting room

2026-08-25 • via Nuitee
W
Waleed721 • couple • sa
8
Pros:

كموقع جيد للاماكن المفضلة لدى وكسعر وخدمات جيد

2026-08-24 • via Nuitee
A
Ali • solo_traveller • om
9
2026-08-23 • via Nuitee
R
Rashed • couple • sa
6
Pros:

ممتاز

Cons:

تعامل موظفي الاستقبال

2026-08-22 • via Nuitee
M
MUHAYSIN • solo_traveller • sa
7
Pros:

المطعم كبير والإفطار متنوع وأغلبه آسيوي.

Cons:

مفرش السرير قديم وغير نظيف وفرش الغرفة غير نظيف.

2026-08-19 • via Nuitee