Homewood Suites by Hilton Chesapeake - Greenbrier

Hotels
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Homewood Suites by Hilton
7.4 (228 reviews)
1569 Crossways Boulevard , Chesapeake , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Quiet environment
Good breakfast options
Friendly staff
Convenient location
Cons:
Cleanliness issues
Lack of response to complaints
Old and musty rooms
Inadequate amenities

Categories

Cleanliness
5.79
Multiple reviews mention cleanliness issues, including crumbs in beds and bed bugs.
Service
8.26
Mixed reviews on service; several guests reported pleasant experiences, but some noted unaddressed issues.
Location
8.8
Guests enjoyed the location and proximity to dining options.
Room Quality
6.25
Comments about old, musty rooms and lack of Hilton mattresses suggest room quality wasn't satisfactory.
Amenities
7.28
Amenities received mixed feedback; some facilities like the pool were mentioned positively, but mold was found.
Value for Money
7.74
Several reviews suggest that the overall experience may not justify the cost, leading to mixed perceptions of value.
Food and Beverage
7.29
Breakast was described as a surprise, yet some complaints regarding limited options were noted.
Overall Experience
7.76
Overall experience was mixed with a few bright spots but marred by significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 16:56

Property Description

Convenient Shuttle Service to Airport

This hotel offers a convenient free shuttle service to and from Norfolk International Airport, making travel a breeze for guests. The 11.8 miles journey is made easy with this added feature, ensuring a stress-free arrival and departure experience.

Spacious Suites with Kitchenette

The Homewood Suites by Hilton Chesapeake- Greenbrier provides guests with comfortable all-suite accommodations. Each suite features a kitchenette equipped with essential appliances, allowing guests to prepare their meals with ease. The inclusion of free Wi-Fi and entertainment options like a DVD player ensures a relaxing stay.

Recreational Facilities and Nearby Attractions

Guests can enjoy various recreational facilities during their stay, including a sports court, gym, and a seasonal outdoor pool. For golf enthusiasts, the Cahoon Plantation Golf Course is just 7 miles away. Additionally, the proximity of Greenbrier Mall offers convenient access to shopping and dining options.

Experience comfort, convenience, and recreation at Homewood Suites by Hilton Chesapeake- Greenbrier. Book your stay now for a memorable hotel experience.

Important information:

Please note breakfast service is suspended until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 228 reviews
Cleanliness: 5.79
Service: 8.26
Location: 8.8
Room Quality: 6.25
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 7.29
Overall Experience: 7.76
S
Sherry • couple • us
9
It’s very quiet here!
Pros:

Clean

Cons:

Nothing

2026-01-10 • via Nuitee
S
Sherry • couple • us
9
2026-01-10 • via Nuitee
B
Bethune • extended_group • us
9
2025-10-09 • via Nuitee
K
Kelly • family_with_children • us
3
The employees were very pleasant
Pros:

The breakfast was good

Cons:

There was a leak in our shower that was dripping all night. The blankets were super thin. I don’t think it was a comforter. There was crumbs in the bed.

2025-09-29 • via Nuitee
L
LaQuanda • couple • us
1
Pros:

N/A

Cons:

The General Manager CHET lacks CUSTOMER SERVICE skills.

My youngest son was bitten by bed bugs, and nothing was about it. Very Poor Quality To Have The Hilton Brand Name.

2025-09-18 • via Nuitee
J
Joseph • couple • us
9
Great stay
Pros:

Location and cleanliness

Cons:

Bathroom could use a updating

2025-09-01 • via Nuitee
C
Cynthia
10
Pros:

Manager and front d so clerk is as knowledgeable and they resolve my problem with th m they mwk sure I had a nice job on for tonight I live in Md .Expedia let me down and Home Suite Manager an Front desk clerk was excellent in service .They should be grateful promoted it was on Aug 24 and 25

2025-08-31 • via Nuitee
B
Blanca • family
4
Pros:

Customer service was decent but they clearly didnt care. I told them we had rusty pots and we needed useable ones to cook for the week while there. They said ok and didnt do anything about it. We had to spend more money and eat out most of the week. The pool was nice but the kids found black mold. The couch smelled like urine, unuseable.

2025-08-20 • via Nuitee
W
William
10
Concert Trip
Pros:

From check in to check out, everyone was so friendly. At check in, we asked about restaurants in the area and were given a list with many options and a few recommendations. The room was huge and great. Very quiet. Breakfast was a very pleasant surprise. It was replenished regularly and very clean. The dining area was beautiful and also very clean. Checkout was easy. We will stay again.

2025-08-13 • via Nuitee
W
William • family
10
Pros:

Was very comfortable. Loved all the dining options within the area

2025-08-07 • via Nuitee
E
Erron • family
8
Pros:

This property was fine for a night. The lobby and first floor hallway were updated. Our room definitely was not. Musty and old. Also, the advertise having Hilton’s branded mattresses. Our room did not have these. I assume the Hilton mattresses would have been more comfortable. Breakfast was ok. Will not stay here again.

2025-08-06 • via Nuitee
T
Tamika • family
10
Pros:

Great customer satisfaction

2025-07-21 • via Nuitee
M
Melinda • family_with_children
10
Pros:

The customer's service was amazing. My TV did work they were so accommodating. The were very professional as we. The place was clean, the entire staff was amazing. the area is safe, convenient to shopping mall and plenty of eateries. I will retun.

2025-07-21 • via Nuitee
F
Faith • family_with_children
4
Pros:

The location is good and close to shopping areas

2025-07-10 • via Nuitee
L
Laqucita • couple • us
6
2025-07-08 • via Nuitee
F
Franklin • family_with_children • us
8
Pros:

The hotel was clean and the staff was friendly and respectful

Cons:

The breakfast was ok, but it could have had more of a variety

2025-07-08 • via Nuitee
T
Tymathe • couple • us
10
2025-07-02 • via Nuitee
P
Patrick • couple • us
8
Pros:

The stuff was really friendly n getting things we needed like towels, plus this Hotel is located in the perfect place need a Mall n places to eat ...

Cons:

The breakfast wasn't good for us because we don't eat pork or beef , not a big choice because we don't drink milk either. The orange & apple was served Hottttt because this Hotel didn't have a Ice machine available n there was No ice brought out at breakfast like a bag of ice bought from a near by store or something.

2025-07-02 • via Nuitee
T
tynisa
6
Pros:

Rooms very outdated

2025-06-27 • via Nuitee
K
Kelly • family with young children • us
9
Superb
2025-06-23 • via Nuitee