Extended Stay America Premier Suites Bluffton Hilton Head

We had to ask for cups and plates. Staff brought me paper cups and plastic utensils. I had to go back down for real cups. No bathroom supplies. Luckily, I brought my own. Cockroaches in the bathroom. Would not stay again even though it’s close to my son’s apartment. I asked for early checkin when I got there at 1;00 (checkin at 3:00). I had to pay $13 an hour!!

Basic decor but all the amenities necessary for an extended stay hotel. You do have to ask for what you need as they don’t fully stock every room, but the staff is friendly and helpful.
We only stayed for one overnight as we were just passing through. There were a few cosmetic repairs that could be done but nothing that affected our very comfortable stay.

It says on the Expedia website that breakfast is included. So coffee and packets of grits were the only thing there. So please don't advertise breakfast if there is no breakfast. The room was lackluster at best with cheap furniture, but clean. Bed was sub-par. Bathroom vent fan did not work and there was no hairdryer. I realize this is an extended stay hotel but how bout some shampoo in the bathroom!

I was a little upset when we checked in took about 5 min to find someone to even check us in, we went down later to see if they had do not disturb sign no one at front desk, we needed a receipt upon checkout no one around we waited rang bell still no one

The staff was excellent in meeting our requests.

Staff was great. Room was clean and comfortable. Breakfast bar is poor with limited choices.

Didn’t get room service on the second off stay.

We checked in at 9 pm only to be told that our "assigned" room was not ready. Maintenance person, who was staffing the front desk, told us they were short-staffed, then went to check on the status of the room he wanted to give us. Why assign a room if it's not going to be ready on time?

My stay was short (three days), but enjoyable. The property was a minute off of the busy thoroughfare and quiet. The room was clean and adequate. The mattress was firm, if that’s your preference.
I was checked in and assisted by the GM, Kelly. He took care of all my requirements with a smile and patience. He inquired each time I saw him, asking if I needed anything. I look forward to staying at this particular property the next time I am in the area.

Great staff support. Rooms and facilities are clean, comfortable and convenient. Coffee, tea, hot chocolate, oatmeal and breakfast bars avaliable. The rooms come equipped with a kitchenette, small desk, bed, chairs, etc.

Super clean. Great location. Rooms are large. Good coffee!

The room was filthy. Mold in shower. Floor had crumbs and was sticky. Bedding looked like it had been used. They advertised a lower price and since I had not paid yet the clueless assistant manager would not give us that price. I asked to speak to the manager many times and they never called us. Breakfast was a JOKE and not as described. Only thing in room was 2 tiny bars of soap and a tiny tiny shampoo. No hair dryer not even tissues.NOTHING IN KITCHEN AT ALL. Never again with them and I have had no luck with Expedia!!!!!!

Room was average with cleanliness. Basic accommodations. Nothing special.

Overall the setup was nice and comfortable. Will be booking again in the future.

Good place

Manager was super nice and accommodating

To go breakfast was very limited. The water pressure in shower was poor.

Staff was nice. Check-in was a disaster

Staff was very helpful. Room was clean. Our room did not have a bath tub. The room darkening shade was not as effective as room darkening curtains. The breakfast was very poor. No fresh fruit and no milk for cereal. the main offerings were low fiber and high sugar snack bars.

This place needs help.