Alto Hotel On Bourke

Hotels
•
Ascend Collection
9 (1782 reviews)
636 Bourke Street , Melbourne , au

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Location
Service
Convenient
Cons:
Cleanliness
Food quality
Room size

Categories

Cleanliness
8.25
Multiple reviews highlighted unclean rooms and dirty kitchen amenities.
Service
9.75
Staff were described as kind and helpful throughout the reviews.
Location
9.75
The location was frequently praised for its convenience and proximity to public transport.
Room Quality
8.75
Mixed feelings about room quality; some rooms were too small and had functional issues.
Amenities
8.75
Amenities were noted, but clean necessities were often lacking.
Value for Money
9.25
The cost was viewed positively relative to location, but some felt it was pricey for what was received.
Food and Beverage
8.25
Breakfast service was disappointing; closure issues were frequently mentioned.
Overall Experience
9.25
The overall stay was positive due to staff and location, despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:41

Property Description

Award-Winning Eco-Friendly Boutique Hotel:
Nestled in Melbourne CBD, Alto Hotel on Bourke offers a sustainable retreat with modern amenities. Relax in the cosy lounge with free Wi-Fi and massage chairs, perfect for unwinding after a day of exploring the city.

Convenient Location and Complimentary Services:
Within walking distance of Southern Cross Station and key attractions like Etihad Stadium and Melbourne Aquarium, guests can easily navigate the city. Enjoy a complimentary cup of espresso coffee or herbal tea while catching up on reading or browsing the internet. Access to a nearby fitness centre adds to the convenience.

Elegantly Decorated Rooms with Modern Facilities:
Indulge in comfort with air-conditioned rooms featuring LED flat-screen TVs, iPod docks, and granite bathrooms. Some rooms boast kitchenettes or kitchens, ideal for guests looking for a longer stay. With free parking for hybrid or electric vehicles, Alto Hotel ensures a seamless and enjoyable stay.

Book now to experience the perfect blend of sustainability and luxury at Alto Hotel on Bourke!

Important information:

Please ensure that you are aware of all booking terms and conditions, pertaining to the room and rate type selected at time of booking.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs AUD 35 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for AUD 35 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for AUD 60 per person per night when using an existing bed.
    People 5 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1782 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.25
Overall Experience: 9.25
J
Justin • family_with_children • au
7
Cons:

The tv and heater was not the best bearly worked

2026-03-31 • via Nuitee
K
Kate • solo_traveller • au
3
I would not stay again
2026-03-31 • via Nuitee
G
Glenn • solo_traveller • au
10
2026-03-30 • via Nuitee
D
D • solo_traveller • au
1
It’s a backpacker accommodation, not a four-stars hotel
Pros:

Location was great

Cons:

I privately emailed the hotel and no response . So I’m now paste - copy the email to booking.com .

From the outset, the reception staff were unprofessional and unwelcoming.The carpet along the hallway leading to my room, as well as the stairs, was extremely dirty and covered in visible marks. This created a very poor first impression and did not meet the expected standards of a four-star hotel.Additionally, the laundry area was in an unacceptable condition. It was unhygienic and appeared neglected, which was quite concerning.
The environment felt more like a hostel or backpacker accommodation rather than a four-star establishment.
More critically, the condition of the room was appalling (room number 106 ) . The level of hygiene was unacceptable: the floor was covered in hair, there was visible dust throughout the room, and the overall cleanliness was severely neglected.

In addition, essential facilities were not functioning. The tap in the room was broken and unusable, and the mattress was in extremely poor condition, with springs protruding and making it impossible to rest comfortably.

I also paid for breakfast as part of my stay. However, after witnessing the manner in which the breakfast area and tables were being prepared, I was sufficiently concerned about hygiene that I refused to consume anything. I had no confidence that the food or environment met even basic cleanliness standards.

2026-03-29 • via Nuitee
T
Tammy • couple • au
5
Good
Pros:

Great back up location our the hotel we were booked into shut and were told to find alternate accomodation. Location so convenient and could take a litetal last minute booking. Unfortunately no window in our room. Staff were amazing and so friendly and accomodating. If just looking for somewhere to sleep is great.

Cons:

No window, very comfy bed. Great staff and took a last minute booking.
We had a previous booking at another hotel but were told to find alternate accomodation as theg were going to clode

2026-03-29 • via Nuitee
T
Tom • couple • au
10
2026-03-29 • via Nuitee
L
Lisa • couple • au
10
2026-03-27 • via Nuitee
G
Glenn • couple • au
10
2026-03-25 • via Nuitee
Y
Yolan • family_with_children • au
7
Pros:

The staff were exceptional. It wasn't as loud as I thought it would be right near the tram stop, I barely heard a thing. Room was clean and comfortable.

Cons:

Probably just some little parts of the room were a bit dated. The bedroom and bathroom were great. The kitchen and the lounge area were comfortable but an older style. Could do with an update at some stage but completely functional.

2026-03-23 • via Nuitee
B
Benedicte • solo_traveller • nc
1
2026-03-22 • via Nuitee
S
Stacey • extended_group • au
2
2026-03-22 • via Nuitee
J
Julie • couple • au
7
Enjoyable
Pros:

Good location

Cons:

Plumbing wasn’t great

2026-03-20 • via Nuitee
C
Cliff • couple • au
2
Cons:

Following a query, management were to respond. Nothing received

2026-03-19 • via Nuitee
A
Andrew • couple • au
9
2026-03-18 • via Nuitee
A
Anne • couple • au
8
2026-03-15 • via Nuitee
M
Michael • extended_group • au
6
Great location of the hotel and served our purpose well staying in a 2 bedroom loft apartment
Pros:

Staff at reception were very good and friendly. Great location of hotel.

Cons:

Room 407 - Bathrooms were dirty around shower basins. Carpet had numerous stains on it and the pull out sofa bed had a blood like stain on the sheets. Hadn't been checked by housekeeping.

2026-03-14 • via Nuitee
P
Peter • couple • gb
3
Pros:

Clean and bed was comfortable

Cons:

The outside noise was horrendous, from people swearing to someone Yacking up as if he was going to be sick, understandably this isn't the fault of the hotel, but if they had windows that sealed i wouldn't of been kept up all night.

2026-03-14 • via Nuitee
A
Alicia • couple • au
5
Pros:

location / price

2026-03-14 • via Nuitee
R
Robyn • family_with_children • au
8
Pros:

Comfortable, great location

Cons:

Cleanliness could be improved

2026-03-12 • via Nuitee
K
Kirsty • solo_traveller • au
3
Not nice to stay at for the price.
Pros:

Location was good

Cons:

My room Had no Cold Water - Called reception to fix no one came to the room. Could not shower properly before going to my work meeting for the day. I addressed this with reception on the way out and no apology. I called again in the afternoon to follow up and was advised nothing could be done. Very un happy - you stay in a hotel to have a sleep and a shower.

2026-03-10 • via Nuitee