Inn Marin and Suites, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (583 reviews)
250 ENTRADA DRIVE , Novato , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Shared lounge/TV area
Kids' outdoor play equipment
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Friendly staff
Cons:
Infestation issues
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
4.4
Multiple mentions of dirtiness and issues with bed bugs and infestations.
Service
8.9
Staff was noted as professional and friendly, but one negative experience affected the rating.
Location
9.9
Convenient location near Sonoma Raceway and restaurants.
Room Quality
6.4
Problems with room setups, small bathrooms, and heating led to a lower score.
Amenities
7.4
Limited breakfast options and several amenities not functioning.
Value for Money
9
Generally affordable, but issues with the stay affected perceived value.
Food and Beverage
6.4
Breakfast options were disappointing for some guests.
Overall Experience
8.4
Summarizes a mix of positive experiences and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:35

Property Description

Luxurious Accommodations with Jacuzzis
Experience ultimate relaxation in rooms featuring in-room jacuzzis, flat-screen TVs, rainfall showers, and picturesque garden views. Enjoy complimentary Wi-Fi and upscale amenities like refrigerators and plush bathrobes for a comfortable stay.

Serene Outdoor Oasis
Indulge in the hotel's five-acre garden setting boasting a year-round outdoor pool and a tranquil garden patio. Unwind in the peaceful ambiance surrounded by lush greenery, perfect for a rejuvenating retreat.

Convenient Location for Exploring
Located near Napa and Sonoma wineries, the hotel offers easy access to nearby attractions like the Vintage Oaks at Novato Shopping Center, Stone Tree Golf Club, and Marin Museum of the American Indian. Discover the beauty of northern Marin County while enjoying modern comforts at Inn Marin and Suites, Ascend Hotel Collection. Book your stay now for a memorable getaway.

Important information:

Government- issued photo identification and valid credit card with matching names are required at check-in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 583 reviews
Cleanliness: 4.4
Service: 8.9
Location: 9.9
Room Quality: 6.4
Amenities: 7.4
Value for Money: 9
Food and Beverage: 6.4
Overall Experience: 8.4
L
Luis • family_with_children • us
1
Pros:

The treatment of the employees.

Cons:

The safety, room was without safety lock. The safety mechanism was absent and the latch did not engage.

2026-03-25 • via Nuitee
V
Van Meier • couple • us
7
2026-03-24 • via Nuitee
A
Aliona • couple • by
8
2026-02-10 • via Nuitee
J
Jeanine • solo_traveller • us
8
Pros:

Location

2026-02-10 • via Nuitee
J
Jeannie • family_with_children • us
10
Very nice stay, would book again for sure!
Pros:

Staff was very pleasant, lobby and rooms were very clean. Location was close and the little 24hr deli and dollar tree in walking distance was a plus!

Cons:

ONLY complaint is no ice machine.

2026-02-09 • via Nuitee
M
Mindy • extended_group • us
9
Our stay was very nice and happy we were able to bring our 2 small dogs
Pros:

Breakfast was just what was expected

Cons:

Bathroom was super small with no counter space

2026-01-20 • via Nuitee
C
Charles • couple • us
5
Budget friendly functional not too special place to stay.
Pros:

The cost for the room was good.

Cons:

The facility looked different than the pictures from website. The beds were not very comfortable. The breakfast was very limited. Continental light.

2026-01-20 • via Nuitee
T
tom • couple • us
10
Pros:

immaculate ,comfort in room location

2026-01-19 • via Nuitee
S
Staci • family_with_children • us
1
ABSOLUTELY HORRIBLE AND FILTHY!!
Pros:

Nothing

Cons:

I had to change rooms 3 times due to lights not working, filthiest, no towels, etc. Salah (?) at the front desk not only threatened to kick me and my son out, he threatened to call the police on me all because I wanted a clean room with proper working equipment. He refused to give me a refund so we could stay elsewhere and our room had roaches, the bathroom door didn’t close all the way, poor water pressure, the phone didn’t work… I could go on and on. This was an absolutely horrible experience! We will never go back and they should be shut down!

2026-01-19 • via Nuitee
G
Gita • family_with_children • us
1
Pros:

Property grounds are not maintained at all
Maid service did not clean everyday
Coffe in the room was not enoughh
No extra towels
I would not recommend this to anyone

2026-01-19 • via Nuitee
S
Steven • solo_traveller • us
8
All in all it was a good stay. I was in Novato for some music
Pros:

Didn't use

Cons:

Bedding was pretty light. Heater was very loud. Sink stopper was broken

2026-01-19 • via Nuitee
T
THADDEUS • solo_traveller • us
8
2026-01-19 • via Nuitee
B
Beau • solo_traveller • us
10
2026-01-15 • via Nuitee
J
Jeremy • couple • us
10
2026-01-14 • via Nuitee
J
Joan • solo_traveller • us
5
Place was near friends house
Pros:

Took pet

Cons:

Lipstick on a pig
Bad breakfast

2026-01-13 • via Nuitee
T
Tammy • couple • us
5
Pros:

the equipment is substandard and doesn't match the price of the property.

Cons:

the equipment is substandard and doesn't match the price of the property. the bedding is a bit old!

2026-01-12 • via Nuitee
L
Liam • family_with_children • us
8
2026-01-07 • via Nuitee
M
Moises • solo_traveller • us
10
2026-01-05 • via Nuitee
R
Riley • couple • us
3
Very disappointed
Pros:

The room appeared super clean, mini fridge was clean

Cons:

The room appeared super clean until we got to the bathroom, mold everywhere, the tv wouldn’t load on the cable channels or the streaming services.

2026-01-04 • via Nuitee
S
Susan • couple • us
1
2026-01-04 • via Nuitee