Inn Marin and Suites, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.6 (620 reviews)
250 ENTRADA DRIVE , Novato , us
+1 415-883-5952

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Garden
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable beds
Friendly staff
Cons:
Infestation issues
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
4.4
Multiple mentions of dirtiness and issues with bed bugs and infestations.
Service
8.9
Staff was noted as professional and friendly, but one negative experience affected the rating.
Location
9.9
Convenient location near Sonoma Raceway and restaurants.
Room Quality
6.4
Problems with room setups, small bathrooms, and heating led to a lower score.
Amenities
7.4
Limited breakfast options and several amenities not functioning.
Value for Money
9
Generally affordable, but issues with the stay affected perceived value.
Food and Beverage
6.4
Breakfast options were disappointing for some guests.
Overall Experience
8.4
Summarizes a mix of positive experiences and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:35

Property Description

Luxurious Accommodations with Jacuzzis
Experience ultimate relaxation in rooms featuring in-room jacuzzis, flat-screen TVs, rainfall showers, and picturesque garden views. Enjoy complimentary Wi-Fi and upscale amenities like refrigerators and plush bathrobes for a comfortable stay.

Serene Outdoor Oasis
Indulge in the hotel's five-acre garden setting boasting a year-round outdoor pool and a tranquil garden patio. Unwind in the peaceful ambiance surrounded by lush greenery, perfect for a rejuvenating retreat.

Convenient Location for Exploring
Located near Napa and Sonoma wineries, the hotel offers easy access to nearby attractions like the Vintage Oaks at Novato Shopping Center, Stone Tree Golf Club, and Marin Museum of the American Indian. Discover the beauty of northern Marin County while enjoying modern comforts at Inn Marin and Suites, Ascend Hotel Collection. Book your stay now for a memorable getaway.

Important information:

Government- issued photo identification and valid credit card with matching names are required at check-in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 620 reviews
Cleanliness: 4.4
Service: 8.9
Location: 9.9
Room Quality: 6.4
Amenities: 7.4
Value for Money: 9
Food and Beverage: 6.4
Overall Experience: 8.4
P
Paula • family_with_children • us
6
Great value. Bad sleep. Good for commuters. Bad for peace and rest.
Pros:

Great value! Along with the bright, cheerful pictures of the property, this was the main reason we stayed here. We live in the valley and had planned to hike Mt. Tam early Thursday morning. We only needed the place for a good night's rest.

Cons:

Since we needed some good rest before a long hike the next morning, I was hoping to be comfortable. Few things that made that impossible were the refrigerator was broken. I travel with specific foods due to a strict diet and that was a bummer. Furthermore, the lights kept going off and on. The motel is right next to the highway, therefore I heard cars all night long making it hard to stay asleep. The AC seemed to work to an extent, but my daughter and I both found the air inside quite stuffy and stale.

2026-08-07 • via Nuitee
B
Brianna • family_with_children • us
10
Love staying here, family always is comfortable.
Pros:

Love that the rooms are easy to get to. Love the garden area out back. The front door and back door of the room are neat.

Cons:

The parking spaces are not assigned to the room number which would be convenient. The walls are super thin you can hear EVERYTHING next door. Some rooms are more outdated and in need of a touch up to be honest.

2026-08-07 • via Nuitee
M
Martha • couple • us
7
2026-08-03 • via Nuitee
R
Rivera • couple • us
10
2026-07-20 • via Nuitee
A
Anne • extended_group • us
6
Decent price but noisy and near freeway
Pros:

The room has been remodeled. The beds are comfortable. The bathroom and shower were clean and adequate

Cons:

I had booked 4 months prior and asked for a room in the back of the Inn...i received an email stating that would be accomplished..but when I arrived we were given a room in the front...VERY CLOSE to the freeway. Breakfast is sparse

2026-07-15 • via Nuitee
C
Chloe • solo_traveller • gb
8
Pros:

Very friendly, positive staff who seem to care about their workplace and each other. Clean tidy surroundings. Lovely places to sit in the garden in the shade under a tree in a hammock or a hanging egg chair. A nice breakfast-place to eat and chat, with generous amounts of breakfast supplies. Nice selection of teas. Free bottled water and granola bars. Nice front desk staff. Lovely surroundings with bird song and sightings. Some basic shops/eateries in walking distance.. Rooms at the back are quiet and away from the road. Nice communal spaces and water fountains. Nice pool. Family friendly. Big, big beds and large rooms.

Cons:

Plastic grass! I prefer real grass even if it goes yellow. The rooms are a little drab and could use a redecoration. I am from the UK and I like a kettle - but no one seemed to know what one is. It's for boiling water for tea! Apart from that, I think it's very good value compared to other three star motels - and the friendly and kind staff make up for any other imperfections.

2026-07-09 • via Nuitee
M
Mary Lou • solo_traveller • us
3
Pros:

Convenient

Cons:

Water was either too hot or too cold in the shower...no in between!🤨

2026-07-08 • via Nuitee
O
Olga • family_with_children • us
10
Beautiful hotel and awesome staff, Thank you for a pleasant stay.
Pros:

All staff is so courteous and welcoming, the garden area is beautiful and we enjoyed the free breakfast.

2026-07-06 • via Nuitee
M
Marguerite • couple • us
10
I love it will return again. Very reasonable.
Pros:

The closeness to the highway easy to find.

Cons:

The grounds

2026-07-03 • via Nuitee
R
Robert • solo_traveller • us
7
Pros:

Overall nice stay

Cons:

Update room some

2026-06-30 • via Nuitee
L
leroy • couple • us
2
never again will I stay
Pros:

beds were comfortable shower had plenty of pressure

Cons:

tv did not work called front desk and they said someone would come down to look, but no one ever came for the two days we were there, room was right next to 101 highway, traffic noise kept us up all night especially big trucks, could not use the pool because they were setting up for wedding right in front of pool area, toco tuck for wedding decided to set up right outside our back door making tremendous noise

2026-06-29 • via Nuitee
K
Kristin • extended_group • us
2
There have to be better places to stay in Novato.
Pros:

The garden/pool area is pretty.

Cons:

The hot tub does not work, and they have no plan to fix it. There were bugs//spiders in the bathroom and shower. The toilet paper holder was broken. The bed was not adequate, but the sheets were pilling. The whole place was just generally run down. And to top it off, the morning staff on duty was visibly put off when we asked him if he’d refill one of the two empty coffee pots as part of the free breakfast.

2026-06-27 • via Nuitee
V
Vega • solo_traveller • us
10
2026-06-22 • via Nuitee
J
JeffC4239 • Solo travel
10
Trip to Navato
Pros:

Quiet even Friday and Saturday night. Nice big TV good parking staff very helpful yes I would stay here again.

2026-06-17 • via Tripadvisor
C
Chris • couple • us
4
Pros:

Good beds.

Cons:

Very Old rooms

2026-06-14 • via Nuitee
K
Karen • solo_traveller • us
10
Perfect
Pros:

I loved how the center courtyard had shaded seating areas and fire pits. Children can play. Felt restful and relaxing.

2026-06-10 • via Nuitee
M
Mark • solo_traveller • us
8
2026-06-06 • via Nuitee
N
NenengGrace • couple • us
7
Okay, but felt a little insecure even though I had a service animal.
Pros:

Spread out and allowed pets.

Cons:

A little shady. Needs updating.

2026-06-05 • via Nuitee
M
manuel • couple • us
10
2026-05-30 • via Nuitee
M
MTWalsh • family_with_children • us
9
Nice place to stay, plent of great restaraunts near by and shopping centers, close to Sanoma Raceway
Pros:

I like the front and back doors, this is cool as I can park in the back, then go through to the garden area, which is really nice and a good place to go and relax, or just hang out with friends!

Cons:

They could do better with more breakfast items, like eggs and bacon/sausage so you don't have to go out to get some real breakfast. Also, they should consider getting someone in the closed restaurant, that would be great!

2026-05-26 • via Nuitee