Comfort Suites Grand Rapids North

Not happy with no maid service. I even told the maid to clean it. Evening manager left a note on the managers desk. I told the morning manager to have it cleaned every morning and still no service. Breakfast was lacking. The evening manager was very friendly and helped me out with towels, trash bags, and toilet paper. I had to do the service myself.

I just want to tell you about the my visit at comfort suites grand rapids north. This was the worst I have have been at. On Friday at 8:00pm when I got there they told me that my room will be cleaned in about hour and half due be short staff and that I was welcome to go another hotel. All the hotel in the area were booked out due to cheer weekend. I had all ready pay for the room and was told that I may not get my money back. At 9:15pm I was told it would be 15 to 20 minutes till my room was cleaned. Then at 10 pm I was told they give my room away because they were upgrade everyone because of the rooms not being ready. I was there told that I could have King suite there was 5 of us( 3 adults and 2 kids) or I could find another hotel, again every thing was full and that I may not get my money back. At 10:30pm they did give as two room only have a cause a screen. This also happen to a few another guest that night. Then the next day they coming in both rooms because they forget what rooms they give us. On Monday morning at food time they had a worker a cleaning cabinets with chemicals. The hotel it self looked to be felling apart holes in the wall all over the places. The bed mattress had red strain on them, things felling of the wall. Again it was not that easy to go to another hotel.

Breakfast options

The location is nice. Lobby looks up to date.

The hotel was 10 minutes from DeVos convention center- so location was decent to the event.

Room was dirty and unkept. No towels and the bedding was appalling. The breakfast was a joke no juice and food was not refilled. Pool cold and dirty. The staff were friendly and kind. But worst hotel I have stayed in in a long time.

This hotel is awful! Staff was very pleasant and doing the best they could, but this hotel is not maintained, and things are broken in the rooms. The pool.was so filthy ans old cold that we would not utilize it, and the hot tub was empty. They ran out of breakfast by 9 am and even the juice machine was out of order. Other guests were also complaining tjat they paid $200 a night and didn't want to stay.

Location pool breakfast

Front Desk employee did not no what he was doing it took about an hour to get a room once he figured out what he was doing have me. Keys to a room that wasn't ready so had to take all my stuff back down to lobby to get keys to another room but instead of helping me he helped 3 other people leaving me standing there waiting so finally got keys to another room and went to get in shower there were no wash cloths and only bath towels to small towels then I got ready to go to bed and there are no dark curtains on window so it's like sleeping in the day light so think they need new management or at least check on the maids that they are doing there job correct and train front desk help better so I would rate this hotel a 0 definitely not recommend it if you are in the area

They let the boys do there thing without punishing them

Everything except the manager

The location was close to the whitecaps ball diamond so it was walkable to the stadium.

The toilet ran all night, the carpet and furniture was stained, which makes it feel dirty, the bathroom mirror looked like someone brushed there teeth and splattered and it didn't get washed there was white powder on the tub and floor

We were in town for a wedding and this hotel provided a good clean place to stay. They had several breakfast options provided. The rooms were clean and spacious. I would stay here again and recommend it to family and friends.