Hampton Inn & Suites Albany-Downtown

Hotels
•
Hampton Inn
8.4 (1601 reviews)
25 Chapel Street , Albany , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Inconsistent service experiences

Categories

Cleanliness
6.49
Room was reported to be dirty with water rings, hairs, and stained furniture.
Service
9.46
Staff was noted as friendly and attentive, contributing positively to the experience.
Location
9.5
Excellent position in the centre of Albany, great for accessibility.
Room Quality
7.95
Rooms were spacious but had issues such as cleanliness and poor setup affecting comfort.
Amenities
8.48
Good breakfast service and available valet parking, though some amenities were lacking.
Value for Money
7.94
Price was considered fair, though concerns about cleanliness lowered perceived value.
Food and Beverage
8.49
Breakfast was well-received, but no hot tub or pool disappointed some guests.
Overall Experience
8.86
Mixed feedback; the stay was enjoyable despite some issues, leading to a fair overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:22

Property Description

Convenient City Centre Location
Located in the heart of Albany, just steps away from historic attractions and the Hudson River, the Hampton Inn and Suites Albany-Downtown offers easy access to the city's best offerings.

Amenities Galore
Enjoy a complimentary hot breakfast each morning and savor delectable dishes at on-site restaurants. Stay connected with WiFi, and keep up with your fitness routine at the hotel's gym.

Explore with Ease
Discover 18th-century mansions, theaters, and restaurants nearby, all while being a stone's throw away from the I-787 motorway for seamless travel around Albany.

Book your stay at the Hampton Inn and Suites Albany-Downtown for a perfect blend of convenience and comfort!

Important information:

Please note, on-site parking is valet only and is limited to 1 car per reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1601 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 8.86
J
Jean • solo_traveller • us
10
2026-03-07 • via Nuitee
V
VIRAG ILONA • solo_traveller • us
10
2026-03-06 • via Nuitee
M
Marcela • extended_group • br
8
Exceeded expectations - hope they keep it like this!
Pros:

I've noticed that accommodations in the US are getting worse every day in terms of building maintenance, furniture quality, cleanliness, amenities, and breakfast. My family works in the hotel industry in another country, so I know what I'm talking about. This hotel seemed to follow international standards rather than local ones, and it looked recently renovated, which pleasantly surprised me. The restaurant attached to the hotel is amazing. Great parking service (previous reviews said it was difficult/confusing: it is not!). And it has a decent fitness center with a Peloton bike.

Cons:

Housekeeping service is only available on alternate days (hey, at least they have it and do not charge extra). The heater/AC in our room was a bit too loud.

2026-03-05 • via Nuitee
A
Alexsa • couple • us
10
Pros:

Everything

2026-03-04 • via Nuitee
S
Samantha • family_with_children • us
8
Pros:

Close to venue

Cons:

Parking was a little confusing at first

2026-03-02 • via Nuitee
L
Loreal • couple • us
9
2026-03-02 • via Nuitee
L
Luisina • couple • ar
7
2026-03-01 • via Nuitee
L
Liliana • solo_traveller • us
7
2026-02-27 • via Nuitee
O
Osariemen • solo_traveller • us
7
2026-02-26 • via Nuitee
M
Marc • couple • ch
9
Very good for a short stay in Albany.
Pros:

The rooms are nice and the location is good.

Cons:

It‘s a bit old.

2026-02-26 • via Nuitee
L
Lucie • couple • us
10
Overnight Stay
Pros:

Easy to locate.

Cons:

Wish it had a pool.

2026-02-26 • via Nuitee
M
Maguire • solo_traveller • nl
1
2026-02-25 • via Nuitee
K
Kristie • family_with_children • us
10
2026-02-24 • via Nuitee
J
Jordy • couple • us
8
2026-02-23 • via Nuitee
M
Meaghan • solo_traveller • us
6
2026-02-23 • via Nuitee
K
Kevin • family_with_children • ca
10
2026-02-22 • via Nuitee
8
886tonyag • Friends getaway
6
Customer Service Concern and feedback - February 2026
Pros:

I am writing to share feedback regarding a recent experience related to my planned trip to Albany for a conference on February 14, 2026.

I had intended to book a stay for February 14; however, I inadvertently made a reservation for February 10. I did not realize the mistake until I received an email stating I had been charged as a no-show for February 10. I contacted the hotel on February 11 and was advised that I needed to speak with the manager, Richard, but was told he would be out for two days and would be available Friday at 7:00 AM, which was the same day I planned to travel to Albany.

In the meantime, I made a second reservation for February 13, hoping the previously charged amount could be applied toward the new stay. However, since I was unable to speak with anyone who could guarantee this would be resolved, I felt uncomfortable keeping the reservation and ultimately cancelled it.

On February 13 at 7:00 AM, I called the hotel again and was told Richard was not yet in. Instead, I spoke with another manager, Mohammed. Unfortunately, this interaction was very disappointing. He was rude, argumentative, dismissive of my explanation, and made me feel as though he did not believe I was actually traveling to Albany. He told me we could continue the discussion when I arrived at the hotel. When I asked how long he would be working that day, he told me until 9:30 PM.

I arrived at the hotel around 5:30 PM to follow up on our conversation, only to be told that he had already left for the day. This was extremely frustrating and, frankly, unprofessional. Based on this experience, I do not feel he represents the level of service I have come to expect.

Fortunately, I was able to speak with Richard, who was kind, professional, and took the time to listen to my situation. He resolved the issue, and I truly appreciate his help. Because of his assistance, I was able to move past a very stressful situation. I ultimately stayed at the Hilton at Crossgates Mall, which was a very nice property, and I had a pleasant stay overall.

I wanted to share both the negative and positive aspects of this experience. While my interaction with Mohammed was very concerning, Richard’s professionalism and customer care were outstanding and deserve recognition.

2026-02-20 • via Tripadvisor
A
akelw2026 • Friends getaway
10
Stay review!
Pros:

It was a great stay as usual. Clean and friendly service. Breakfast was good, and my room was comfortable. Definitely will stay again!

2026-02-14 • via Tripadvisor
K
Kelly • solo_traveller • us
10
Best Stay Ever
Pros:

Amanda, who greeted me was fantastic! So helpful, thoughtful and cheerful.

Cons:

Nothing, accept the heating units in the room were hard to navigate.

2026-01-26 • via Nuitee
P
Pamela • solo_traveller • us
9
2026-01-25 • via Nuitee