Hampton Inn & Suites Albany-Downtown

Hotels
•
Hampton Inn
8.4 (1714 reviews)
25 Chapel Street , Albany , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Inconsistent service experiences

Categories

Cleanliness
6.49
Room was reported to be dirty with water rings, hairs, and stained furniture.
Service
9.46
Staff was noted as friendly and attentive, contributing positively to the experience.
Location
9.5
Excellent position in the centre of Albany, great for accessibility.
Room Quality
7.95
Rooms were spacious but had issues such as cleanliness and poor setup affecting comfort.
Amenities
8.48
Good breakfast service and available valet parking, though some amenities were lacking.
Value for Money
7.94
Price was considered fair, though concerns about cleanliness lowered perceived value.
Food and Beverage
8.49
Breakfast was well-received, but no hot tub or pool disappointed some guests.
Overall Experience
8.86
Mixed feedback; the stay was enjoyable despite some issues, leading to a fair overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:22

Property Description

Convenient City Centre Location
Located in the heart of Albany, just steps away from historic attractions and the Hudson River, the Hampton Inn and Suites Albany-Downtown offers easy access to the city's best offerings.

Amenities Galore
Enjoy a complimentary hot breakfast each morning and savor delectable dishes at on-site restaurants. Stay connected with WiFi, and keep up with your fitness routine at the hotel's gym.

Explore with Ease
Discover 18th-century mansions, theaters, and restaurants nearby, all while being a stone's throw away from the I-787 motorway for seamless travel around Albany.

Book your stay at the Hampton Inn and Suites Albany-Downtown for a perfect blend of convenience and comfort!

Important information:

Please note, on-site parking is valet only and is limited to 1 car per reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1714 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 8.86
ניסים • extended_group • il
10
היה הצטיין
Pros:

יחס מלון נקי מאוד

Cons:

אין

2026-07-18 • via Nuitee
D
Dirk • extended_group • de
9
2026-07-18 • via Nuitee
W
W1093JPyvonnec • Friends getaway
2
Room not ready until 7pm- room still not cleaned
Pros:

Went for a local concert. Check in was 4pm- rooms still not ready at 6:30pm. Missed 6:30pm dinner reservation. We were told the parking would be comped. Went up to room and it hadn’t been cleaned. Dirty sheets on top of the beds, bathroom was filthy, used plastic cups from restaurants in bathroom, garbage full, bathroom floor filthy- from previous guest. The room reeked of skunk weed. Spoke to manager- after showing him pictures of the room, he reluctantly said he would comp the room. Because the room was booked on Expedia, we had to contact Expedia to request a refund. While doing this in the lobby, the manager asked us to “just go” to the new room. By now it was 7:15pm- in new room at 7:30pm- concert started at 8pm- missed dinner. In the end, we didn’t pay for anything but it was only after being adamant. They were very rude. The location was great in proximity to MVP arena , but the experience wasn’t worth it.

2026-07-17 • via Tripadvisor
P
Peggy • family_with_children • us
9
Very nice
Pros:

Clean, very comfortable

Cons:

Breakfast layout needs to be mindful of complete separation of pork products vs turkey products. Non pork eaters will not touch food that even may have been served with utensils that could have been used on a pork sausage for example. Otherwise the breakfast was plentiful

2026-07-17 • via Nuitee
H
Heather • solo_traveller • us
7
Satisfactory
Pros:

Breakfast

Cons:

No bar of soap in the bathroom

2026-07-17 • via Nuitee
A
Ahmad Sultan • couple • pk
1
Sad
Pros:

Pathetic Experience

Cons:

I booked through booking.com and paid for the night of 14th and 15th July, 2026 - However, the receptionist on duty in the night refused to check in and did not acknowledged booking confirmation and payment receipt from Booking.com - She was not even helpful at all and told to resolve on our own - Even refused to acknowledge Booking.com as a partner - I had to reach out to customer support of Booking.com where the agent was helpful and cancelled the booking - BUT my night got ruined - I was making a pitstop from Ithaca on my way to Boston - ended up having a sleepless night

Horrible Experience

2026-07-15 • via Nuitee
J
jingqiong • solo_traveller • us
10
We like here and will recommend other friends
Pros:

Clean area and good breakfast

Cons:

Everything fine

2026-07-13 • via Nuitee
L
Luca • solo_traveller • it
9
2026-07-13 • via Nuitee
L
Lynn • family_with_children • us
5
Never again.
Cons:

Only one working elevator and that one was in rough shape. This property was Not a good example of Hampton Inns. I’ve stayed in them all over the country. This one is old and dirty.

2026-07-13 • via Nuitee
M
Megan • family_with_children • us
10
Pros:

Location for dance competition perfect!

Cons:

1 elevator was not working, huge waits to get to and from room.

2026-07-12 • via Nuitee
A
Alicia • family_with_children • us
10
2026-07-12 • via Nuitee
D
David • couple • us
6
2026-07-11 • via Nuitee
F
Fred • couple • us
9
2026-07-10 • via Nuitee
A
Alieh • couple • us
9
Very good Breakfast was delicious
Pros:

Bathroom

Cons:

Parking we should pay , just one elevator is working

2026-07-09 • via Nuitee
P
Philippe • solo_traveller • ch
8
Très bon séjour
Pros:

Hôtel bien situé. Chambres de bonnes dimensions. Peu de bruit, malgré le centre ville
Enfin un hôtel qui arrive à offrir à un étage élevé une pression d'eau suffisante pour la douche!!
Literie confortable à mon goût

Cons:

Sur le site il est annoncé 2 restaurants dans l'hôtel. Donc rien prévu d'autre. Et au check in on me dit qu'ils sont fermés. Pas admissible que ce ne soit pas notifié

2026-07-08 • via Nuitee
C
christopher • couple • gb
6
This franchise is going downhill.
Pros:

Hampton Inns used to be well looked after. This one was staffed by a lot of non English speakers and was chaotic. Sent to rooms that were not cleaned and a major breakdown of communication between staff.

Cons:

See above.

2026-07-07 • via Nuitee
H
Hung-Chun • couple • us
6
2026-07-06 • via Nuitee
M
Martin • solo_traveller • us
7
Cons:

I had to pay for parking at the hotel I'm staying at, a first for sure

2026-07-06 • via Nuitee
J
Jennifer • family_with_children • us
7
Good location to walk to the event at the Empire State plaza
Pros:

Room was clean beds were comfortable

Cons:

Only one working elevator. Not even a service elevator for the staff to bring their carts on.
Luckily my family and I are healthy enough to climb the 8 flights of stairs to our room so we didn’t have to wait in lines.

2026-07-06 • via Nuitee
E
Elaine • couple • us
10
It was very comfortable, we loved the couch that was on our room
Pros:

I loved the bread with the chocolate chips, and the variety was great. Something different every day

2026-07-04 • via Nuitee