Hampton Inn & Suites Albany-Downtown

Hotels
•
Hampton Inn
8.4 (1644 reviews)
25 Chapel Street , Albany , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Inconsistent service experiences

Categories

Cleanliness
6.49
Room was reported to be dirty with water rings, hairs, and stained furniture.
Service
9.46
Staff was noted as friendly and attentive, contributing positively to the experience.
Location
9.5
Excellent position in the centre of Albany, great for accessibility.
Room Quality
7.95
Rooms were spacious but had issues such as cleanliness and poor setup affecting comfort.
Amenities
8.48
Good breakfast service and available valet parking, though some amenities were lacking.
Value for Money
7.94
Price was considered fair, though concerns about cleanliness lowered perceived value.
Food and Beverage
8.49
Breakfast was well-received, but no hot tub or pool disappointed some guests.
Overall Experience
8.86
Mixed feedback; the stay was enjoyable despite some issues, leading to a fair overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:22

Property Description

Convenient City Centre Location
Located in the heart of Albany, just steps away from historic attractions and the Hudson River, the Hampton Inn and Suites Albany-Downtown offers easy access to the city's best offerings.

Amenities Galore
Enjoy a complimentary hot breakfast each morning and savor delectable dishes at on-site restaurants. Stay connected with WiFi, and keep up with your fitness routine at the hotel's gym.

Explore with Ease
Discover 18th-century mansions, theaters, and restaurants nearby, all while being a stone's throw away from the I-787 motorway for seamless travel around Albany.

Book your stay at the Hampton Inn and Suites Albany-Downtown for a perfect blend of convenience and comfort!

Important information:

Please note, on-site parking is valet only and is limited to 1 car per reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1644 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.49
Overall Experience: 8.86
P
Paola • solo_traveller • ca
9
Pros:

Clean rooms

2026-05-23 • via Nuitee
J
JessLE • solo_traveller • us
10
Great place, clean, great breakfast
Pros:

Everything, im even staying again soon

Cons:

Everything was good

2026-05-23 • via Nuitee
J
Jon • extended_group • us
8
Nice location, clean, comfortable and a nice easy breakfast.
Pros:

Nice hotel, clean and comfortable rooms, shower was good. Busy elevators, breakfast as expected with nice choices of hot and cold. Overall a nice place to stay.

Cons:

Didn't realize parking was $20, so that was a bit of surprise in such a small city, but not a horrible charge.

2026-05-20 • via Nuitee
B
Brian • family_with_children • us
8
Nice hotel
Cons:

Elevator was very slow, one may not have been working

2026-05-20 • via Nuitee
A
Alex • couple • pr
10
Except for the breakfast, everything else was excellent.
Pros:

The location, the cleanliness, the staff

Cons:

The breakfast wasn’t good enough

2026-05-20 • via Nuitee
R
R1574CScathyb • Family
10
ADA Compliant Not ADA "Functional"
Pros:

Our room was one of probably five rooms booked for an event. The first room was booked for us. I was concerned that the room had a tub instead of a shower. After the concern was raised, we were assured that every room was ADA compliant. Arrived, room had a tub. No seperate shower. The most-kind front desk agent took my number saying all rooms were booked but there were a few rooms exclusively with a shower; She'd monitor for cancelations. I swung by after dinner and she said there was a room available. So very happy.

The room may have been ADA compliant but it wasn't ADA functional. There was one vertical grab bar on the long wall in the shower near the shower head. The vertical grab bar should be switched to a long grab bar running the length of the long wall. Showering would have been easier if there were vertical bars on either side of the shower door outside. Chef's kiss for bars on either side of the shower door on the inside too. Also, the shower head could have been an adjustable vertical slide bar with a wand instead of a fixed head.

However, I am so very thankful to have been switched to a room with a shower. The tub would have been impossible.

The first room was spotless as was the second. Quiet too.

The shower water pressure was great. Very cold changed to scalding hot with the most minor adjustment.

*The elevator doors were very hard to stop from closing and could EASILY cause harm to someone. The elevator doors were a topic of discussion during every elevator ride.

There's a discount at the restaurant (Yono's?) for being a hotel guest.

2026-05-18 • via Tripadvisor
N
Noel • solo_traveller • us
5
2026-05-13 • via Nuitee
T
Taiwana • solo_traveller • us
9
2026-05-12 • via Nuitee
J
Jessica • family_with_children • us
9
2026-05-12 • via Nuitee
H
Heather • solo_traveller • us
10
loved the short walk to kenmore ballroom where I had to be for wedding
Pros:

lobby area was beautiful & rooms extremely clean. Parking was a little tricky as there wasn't good signage explaining where I could park for your specific hotel so I was unsure if the parking lot across the street was for your hotel, went around back & no sign explaining that that parking lot was for your hotel. I did do valet parking but wasn't told what the cost was, just told it would be added to my room. Valet attendees could be dressed better also as they were dressed pretty frumpy so didn't fit with the beautiful professional look of the hotel.

Cons:

see above

2026-05-07 • via Nuitee
B
Brianna • couple • us
10
2026-05-03 • via Nuitee
B
Brianna • couple • us
10
2026-05-03 • via Nuitee
V
Valerie • family_with_children • us
8
2026-05-02 • via Nuitee
R
Renee • couple • us
4
It was ok… nothing spectacular
Pros:

Close to the venue we had that weekend

Cons:

Only one working elevator
Room not clean .. there was food left over from the previous guests and their concert bracelet
They charged you to park your vehicle ?

2026-04-27 • via Nuitee
K
Kristen • couple • us
10
Great location, great staff!
Pros:

I went to a show at Empire Live and it was literally one block away.you could see the venue and the tour bus from the front of the hotel (!!) You can pay to park in the hotel’s lot, so I didn’t have to worry about that either.

Cons:

N/A

2026-04-27 • via Nuitee
A
Aileen Hamerton • solo_traveller • gb
8
Pros:

Staff very friendly, room clean and bed very comfortable!

Cons:

We were in a room with a small window! But still ok!

2026-04-27 • via Nuitee
D
Dora • couple • ca
9
Excellent property and would definitely stay again.
Pros:

Clean rooms and public areas. Friendly staff. Walking distance to attractions and restaurants.

Cons:

$20.00 to park and one staff member was not well versed on how to walk to the state building.

2026-04-26 • via Nuitee
J
Jonas • couple • no
5
2026-04-21 • via Nuitee
L
Locey • solo_traveller • us
9
Pros:

The location to everything was perfect. I also liked the size of the room. The valet service was a very nice asset to the hotel.

Cons:

The broken elevator was a little inconvenient but would not deter me from picking this hotel again.

2026-04-20 • via Nuitee
P
Patrick • extended_group • us
9
2026-04-20 • via Nuitee