Mercure Sao Jose dos Campos

Hotels
•
Mercure
8.2 (888 reviews)
Avenida Dr. Jorge Zarur, 81 - Torre II , São José dos Campos , br

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Poor air conditioning
Subpar food quality

Categories

Cleanliness
7.91
Multiple mentions of cleanliness issues, including dust and poor maintenance.
Service
9.38
Overall positive feedback regarding staff friendliness and helpfulness.
Location
8.92
Cited as a strong point in many reviews, close to shopping and attractions.
Room Quality
7.87
Concerns about old furniture and inadequate air conditioning.
Amenities
8.4
Good amenities noted but some issues with maintenance.
Value for Money
7.86
Mixed reviews regarding pricing compared to amenities offered.
Food and Beverage
6.91
Negative feedback on breakfast quality and lack of options.
Overall Experience
8.38
General satisfaction with some reservations about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:50

Property Description

Luxurious Accommodations
The 4-star Mercure São Jose Dos Campos offers clean and comfortable rooms, ensuring a pleasant stay for all guests.

Convenient Amenities
Guests can enjoy complimentary access to the gym and high-speed internet, adding convenience and value to their stay.

Prime Location
Located near the Dutra Highway, the hotel is just a short distance from the Colinas commercial centre and Dumont Park, providing easy access to shopping and leisure activities.

Book now for a delightful stay at Mercure Sao Jose Dos Campos!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.

When traveling with pets, please note that an extra charge of BRL 100 per night applies The maximum weight limit of 15 kg is allowed. The property allows one pet per room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 20 per day.

Location

Guest Reviews

8.2
Based on 888 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 6.91
Overall Experience: 8.38
C
Camila • extended_group • br
10
2026-07-03 • via Nuitee
H
Henrique • couple • br
8
2026-07-03 • via Nuitee
P
Patricia • family_with_children • br
9
Cons:

A limpeza do wc

2026-07-01 • via Nuitee
L
Leonardo • solo_traveller • br
8
Pros:

Localização e limpeza. E o fato de deixarem early check-in.

Cons:

Ao entrar haviam deixado o ar condicionado funcionando a 19° num dia bem frio. E o quarto tinha um barulho de algo funcionando, tipo um motor, que incomodou a noite, como se fosse um ar central, mas não era. Como foi só uma noite não deu pra identificar a origem.

2026-06-30 • via Nuitee
M
Mariana • couple • br
6
Pros:

Quarto limpo

Cons:

Instalações antigas e bastante gastas. Cama bastante dura. Durante a estadia houve o acionamento do alarme de incendio na madrugada e as escadas e area para encontro são muito mal sinalizadas. Os funcionários também nao sabiam o procedimento e o que era possível ser feito. Por sorte, aparentemente era alarme falso, mas numa necessidade real poderia ser grave.

2026-06-28 • via Nuitee
A
amanda • couple • br
9
2026-06-26 • via Nuitee
M
Mario Sergio • couple • br
8
Um hotel bastante funcional.
Pros:

Café da manhã adequado , bem estruturado em ambiente confortável. Equipe atenciosa. A vista do quarto (quartos de números par) é espetacular.

Cons:

Uma cafeteira no quarto poderia ser interessante. A televisão poderia ser melhor. Fiquei no apartamento 854 e ela não era fácil de usar.

2026-06-22 • via Nuitee
R
Renata • couple • br
8
Não está no padrão mercure de manuntencao
Pros:

Equipe da recepção e do restaurante são muito educados, profissionais e eficientes.
Boa localização, bem perto do shopping

Cons:

O hotel claramente precisa de um upgrade. Quando na peguei me deram um quarto no último andar e era impossível de ficar por causa do barulho que depois fui descobrir eram da casa de máquinas de ar condicionados do hotel. Nem deveriam liberar esse quarto. Prontamente fui atendida pela recepção e me trocaram de quarto. Mas muitos móveis estão gastos, poltronas manchadas, o ar do primeiro quarto estava muito antigo.

2026-06-22 • via Nuitee
J
Juliana • solo_traveller • br
10
2026-06-20 • via Nuitee
J
Juliana • solo_traveller • br
10
2026-06-20 • via Nuitee
P
Paula • couple • br
10
2026-06-19 • via Nuitee
D
Dankan • solo_traveller • br
10
2026-06-17 • via Nuitee
G
George • extended_group • br
5
2026-06-16 • via Nuitee
M
Mario Sergio • solo_traveller • br
8
Um hotel confortável. Gostei.
Pros:

Fiquei no oitavo andar , de luxe, com um quarto confortável e uma vista belíssima. O café da manhã é adequado e suficiente. Funcionários muito atenciosos.

Cons:

Acomodação boa .atendeu as minhas expectativas . Faltou uma cafeteira no quarto mas o bar do hotel funciona bem e tem um bom cafezinho para as horas vagas.

2026-06-15 • via Nuitee
A
Andrea • family_with_children • br
7
Pros:

Atendimento

Cons:

Instalações com mobiliário e equipamentos visivelmente cansado desgastado necessitando de reformas urgentes

2026-06-14 • via Nuitee
T
Thomas • couple • us
8
Pros:

Nähe zur Colinas Mall,

2026-06-13 • via Nuitee
R
Renata • extended_group • br
10
2026-06-08 • via Nuitee
G
Gilberto • couple • br
10
2026-06-07 • via Nuitee
H
Herika • family_with_children • qa
10
Great location. Comfortable room
Pros:

Location was great! Very comfortable room.

Cons:

Nothing to complain about it.

2026-06-06 • via Nuitee
L
LARISSA • solo_traveller • br
10
Pros:

Conforto da cama

Cons:

O banheiro tinha um forte cheiro de esgoto e faltou plaquinhas de identificação de lactose e glúten nos alimentos do café da manhã

2026-06-05 • via Nuitee