OYO 489 Casa Mia Hotel Suites

Hotels
•
OYO Rooms
6.6 (24 reviews)
Purok 18, Employees Village, General Santos City South Cotabato, Philippines, General Santos , General Santos , ph

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Luggage storage
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Staff was very friendly
Accommodating service
Cons:
Poor cleanliness
Room maintenance issues
No amenities

Categories

Cleanliness
4.35
Numerous complaints about unclean showers and presence of bugs.
Service
9.35
Staff was very friendly and accommodating.
Location
9.35
Location was acceptable, no negative comments about it.
Room Quality
4.35
Property poorly maintained, with bugs and lack of hot water.
Amenities
5.35
No wifi, unstable phone connection, and no breakfast included.
Value for Money
6.35
Overall dissatisfaction with maintenance reduces perceived value.
Food and Beverage
7.35
No mention of food quality; could not determine from reviews.
Overall Experience
6.35
Overall experience marred by maintenance issues and health concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:44

Property Description

Convenient Location
Modern Amenities
Friendly Service

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 24 reviews
Cleanliness: 4.35
Service: 9.35
Location: 9.35
Room Quality: 4.35
Amenities: 5.35
Value for Money: 6.35
Food and Beverage: 7.35
Overall Experience: 6.35
P
Palomata • family_with_children • ph
7
2026-01-30 • via Nuitee
N
nmmrosa • solo_traveller • ph
4
Cheap & Dirty
Pros:

Amicable Staff and ideal for low budgets.

Cons:

Room wasnt clean full of dust, a colony of ants seemed to have taken over the place, power socket was inexistent the internal wire was coming out .
No breakfast options

2026-01-07 • via Nuitee
E
Elijah • solo_traveller • us
2
Terrible. Wouldnt wish this on my worst enemy.
Pros:

The staff was very friendly

Cons:

Everything about the property is poorly maintained. Do NOT be fooled by the pictures. There was no wifi/unstable phone connection, no working TV/Netflix, NO hot water, no toilet seat, there were bugs everywhere, and lots of dust. Overall, the quality was inhabitable. I got very sick on the 2nd day, and had to leave immediately.

2025-11-13 • via Nuitee
J
jean marc • couple • ma
8
Très satisfaisant
Pros:

Personnel prix propreté confort

Cons:

Wifi eau chaude

2025-08-30 • via Nuitee
G
Garol • family_with_children • ph
10
2025-08-23 • via Nuitee
S
Sherlynn Mae • family_with_children • ph
3
Pros:

No free breakfast. Staff are accomodating.

Cons:

Shower was not clean. Toiletries of previous guest was not taken out.

2025-08-06 • via Nuitee
R
Ria • young couple • ph
10
Exceptional
Pros:

Clean

2025-05-30 • via Nuitee
W
Wencer • review category business travellers • ph
10
Exceptional
Pros:

Everything

Cons:

No Netflix

2025-05-25 • via Nuitee
R
Rubelyn • solo traveller • us
2
Very poor
2025-04-21 • via Nuitee
K
Karyl • young couple • ca
7
Staff were amazing especially the gentleman at the front desk. He is proactive and always willing to provide services th
Pros:

We like the property cuz it’s a bit closer to the airport.

Cons:

It’s hot at the lobby, I understand trying to save energy but if there’s guest around it shop be turned on without asking to turn it on.

2025-01-26 • via Nuitee
K
Karl
4
Best to choose another hotel
Pros:

Stayed 4 nights. Requested housekeeping a
Day 3 & Day 4. They did not have housekeeping available. Kareoke was heard from the room past the 10pm quiet hours. No restsurant on site.

2024-12-25 • via Nuitee
M
Malcolm • solo traveller • ph
2
I was planning to use this hotel 2 or 3 times a month, but I will never go there again now!
Pros:

No breakfast included.
The bathroom was good, and the hot water worked!

Cons:

The "person" at the front desk was very rude and arrogant. When asked about the p500+ "guest convenience fee" that was added to the stated total, the reply was "we dont have to explain, you can either pay it or leave!". They then proceeded to bad-mouth me to others in Bisaya, assuming I didnt understand what was said. I did!
The TV in the room didnt work, apparently it was "under maintenance". Most of the power outlets in the room didnt work. The aircon was very noisy, and the filter hadnt been cleaned in forever! The room door lock was very stiff and hard to operate.
The Room was 3m x 2m, plus the bathroom 2m x 1m. Smaller than my walk-in closet!

2024-11-28 • via Nuitee
J
Jacquelyn
10
Quiet and Near Airport Stay
Pros:

It was a pleasant one and close enough to the airport. Just use Grab Ride. Check-in was quick and smooth as well.

2024-11-09 • via Nuitee
A
Alec • young couple • ph
7
Good
2024-10-23 • via Nuitee
J
Josephine • family with young children • ph
8
Very good
2024-10-02 • via Nuitee
I
Idat • young couple • ph
9
Our stay was brief but delightful. It was well worth the price and comfortable.
Pros:

We chose not to have breakfast during our stay, but that didn’t diminish our experience. The hotel was conveniently located near a variety of shops, making it easy to explore local products and pick up essentials. Public transportation was readily available, and Grabfood services made dining in a breeze.

In just three hours, we were able to visit several tourist spots, including the fish port, Saranggani Highlands, Mindanao State University, and some beautiful overlook points near the airport. We rented a blue tricycle for just 450 pesos for two people, which made getting around simple and affordable.

Additionally, the hotel was only a quick 10-minute drive from the airport, which made our travel plans much more convenient. One of the highlights of our trip was the nearby spa, where we indulged in relaxing body massages—perfect for unwinding after a busy day of sightseeing. To top it all off, the rooftop offered stunning views of GenSan, providing the ideal spot to take in the city’s beauty. Overall, the blend of convenience, relaxation, and picturesque scenery made our stay truly enjoyable.

Cons:

It took some time for the staff to bring us the TV remote, and to our surprise, they installed it on our second day. We had hoped they would have set it up before our check-in, so that's an area for improvement. Additionally, there’s no elevator for those with large luggage, but the staff were proactive in assisting us with our bags.

2024-09-20 • via Nuitee
N
Noelyn • solo traveller • ph
2
Very poor
Pros:

Location, it's near the airport. Yun lng sobrang alikabok sa labas.

Cons:

No internet at all, TV is not working, I ask the reception if I can connect to other wifi router which they also own, but they won't let me. Never ever connected to the internet. 1st room they gave me the shower is defective. 2nd room yung pinto kinain na ng anay

2024-08-04 • via Nuitee
E
Eduria • solo traveller • ph
10
Exceptional
2024-07-22 • via Nuitee
E
Ely • solo traveller • au
3
Poor
2024-07-03 • via Nuitee
E
Eliza • group • ph
10
Thank you for your good service and for allowing us to used your parking area for two days.
Pros:

Staff are good and accommodating, the room is clean and well ventilated.

2024-06-18 • via Nuitee