Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Offsite parking discounted rates available
-
Guest education on local ecosystems and culture
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Family rooms
-
BBQ facilities
-
Lift / Elevator
-
Luggage storage
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Soundproof rooms
-
Facilities for disabled guests
-
Ironing service
-
Car hire
-
Sauna
-
Massage services
-
Packed lunches
-
Currency exchange
-
Hammam
-
Shuttle service (additional charge)
-
Concierge service
-
Wheelchair accessible
-
Kid meals
-
Evening entertainment
-
Lower bathroom sink
-
Emergency cord in bathroom
-
Outdoor furniture
-
Coffee Shop on site
-
Fruits
-
Shallow end
-
Steam room
-
Personal trainer
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Thermometers for guests provided by property
-
Key card access
-
Mobile app for room service
-
Broadcast Live sport events
-
Happy hour
-
Supervised childcare/activities
-
Television in common areas
-
Front desk (limited hours)
-
Free wired internet
-
Snack bar/deli
-
Self parking (surcharge)
-
Airport transportation - pickup (surcharge)
-
Airport transportation - drop-off (surcharge)
-
Beach umbrellas
-
Free pool cabanas
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Concerts/live shows
-
Private picnics
-
Wine release events
-
Reception hall
-
Pool waterfall
-
Exercise/lap pool
-
Japanese garden
-
Covered parking
-
Secured parking
-
Health or beauty spa nearby
-
Swimming nearby
-
Hosted evening meal (reserve)
-
Bicycle-friendly property
-
Guest education on local ecosystems and culture
-
Vegetarian menu options available
-
Bulk dispenser for toiletries
-
Accessible shuttle
-
No accessible shuttle
-
Accessible train station shuttle
-
No accessible train station shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodations
Experience the epitome of comfort and style at Fes Marriott Hotel Jnan Palace. Each air-conditioned room features a balcony with picturesque views and a well-appointed en suite bathroom.
Culinary Delights
Indulge your taste buds at our 3 restaurants offering a delectable fusion of Moroccan and international cuisine. Enjoy a cozy ambiance at our English-style pub while sipping on your favorite drink.
Relaxation and Recreation
Unwind at our outdoor swimming pool, gym, and sauna, or pamper yourself with rejuvenating spa treatments. Take advantage of our library or explore the nearby Royal Golf de Fez.
Book now to elevate your stay at Fes Marriott Hotel Jnan Palace.
According to the local government guidelines, all guests above 12 years old must present a Covid-19 full vaccination certificate / Sanitary Pass, to be able to check in at our hotel or use our facilities.
The bar is currently under renovation. You can order your favorite drinks directly from one of our restaurants.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
-
Parking
Free private parking is possible on site (reservation is not needed).
-
Internet
WiFi is available in public areas and is free of charge.
-
Pets
Pets are not allowed.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Tophotel, echt alles is hier perfect!
Cadre magnifique
Chambres très agréables
Des équipements nombreux
Une bonne localisation
Le service pourrait être amélioré. Nous étions 5 ils l’avaient confirmé la possibilité de mettre un lit d’appoint. A mon arrivée ce n’était pas possible, mais quand je leur ai montré nos échanges alors plus aucun problème. J’ai du demandé plusieurs fois pour que les lits de mes filles sont préparées. Nous avions réservé pour 5 mais rien n’avait été préparé en ce sens… franchement le cadre est sublime mais le service pourrait être grandement amélioré pour le prix payé
rezervasyon ve check in sürecinde önceden kredi kartı ile garantilenmiş odalar olmasına rağmen sorun yaşadık. uluslararası bir zincir oteline yakışmadı
Nice pool rooms are a bit tired
It could do with a refresh
The whole Hotel Experience, it has that Moroccan feeling and atmosphere.
Some of the food in the Spanish restaurant was just OK!
Perfect.Well located with very efficient staff.Ms Sara at Conciergerie very kindly organised our trips and transports.Breakfast has a great vaiety with the best Harira I have tasted.Staff very polite and ready to help.Moroccan and Spanish restaurants very lively with delicious meals. Vichy Thermal baths Moulay Yacoob is a must.
Nothing
Le personnel est incroyable! Surtout les serveurs, bravo et merci à eux.
Le petit dejeuner est exceptionnellement delicieux. Les restaurants sont incroyables ainsi que la déco de l interieur de l'hôtel, j'ai bien du interireur de l'hotel mais pas des chambres.
L'accueil totalement baclé. C etait à moi de poser les questions concernant la piscine et le petit dej etc.
Les chambres ne sont vraiment pas a la hauteur du 5 étoile. Tête de lit en cuir dechiré.
Moquette sale
Douchette des toilettes non fonctionnelle.
2eme lit du duplex a revoir!
Telephone qui fonctionne dificilement pour apeler la reception..
L’emplacement
La chambre au rez-de-chaussée où il fallait descendre les bagages par les escaliers
La décoration très jolie, le confort, les divers petits salons, la piscine magnifique, le personnel charmant et efficace.
Le restaurant espagnol : 2 convives sur 3 ont été malades !
L’emplacement était correct
Très mauvais rapport qualité prix
Le prix surcote pour la qualité de l’hôtel jugé 5 étoiles. Habitué des établissements Accor pullman Sofitel ou autre je pensais retrouver les mêmes standards… le personnel du restaurant espagnol très décevant et non professionnels.
Petit déjeuner de qualité très moyenne.
Merci à ceux du bouquet garni plus professionnels. Mais je trouve très et même trop cher pour la qualité de l’hôtel et le service rendu. Je ne pense pas y retourner
I had a wonderful spa experience at the Marriott Jnan Palace, and I especially want to thank Dalal for her excellent care. She was professional, kind, and very skilled, and her calming manner made the whole treatment even more relaxing. Her attention to detail and warm attitude truly stood out. I highly recommend booking with Dalal if you visit the spa.
I am very impressed with the staff . Especially Mahdi-Fatti -Sara working as concierge and receptionists are the most helpful and so kind . Thank you
Subject: Severe Service Failure at Fes Marriott Hotel Jnan Palace
Dear Mr. Hein Broekhoven,
I am writing in response to your survey invitation regarding my recent stay at Fes Marriott Hotel Jnan Palace from March 11 to March 13, 2026. Unfortunately, my experience was not merely disappointing. It reflected a systemic service breakdown and a significant deviation from Marriott’s expected five star standards.
It is important to highlight that this was my second booking within the same month, and I had been explicitly assured that my return visit would be handled with a higher level of care and attention. Regrettably, the opposite occurred, which raises serious concerns regarding credibility, consistency, and guest commitment.
From the outset, it was evident that there is a critical gap in service culture and operational discipline. The staff demonstrated a noticeable lack of professional courtesy, anticipatory service, and refined guest engagement, all of which are fundamental pillars in luxury hospitality. What I encountered instead was a transactional, disengaged, and at times indifferent attitude, which is unacceptable at this level.
Equally concerning was the substandard housekeeping and presentation standards, particularly in areas where attention to detail should be uncompromising. This indicates a deficiency in internal supervision and quality control, raising serious concerns about management oversight.
The performance of waitstaff across the lobby, café, and in house restaurants was consistently underwhelming. Service delivery lacked energy, attentiveness, and professionalism, creating an atmosphere that felt uninspired and operationally fatigued rather than elegant and welcoming.
Furthermore, the overall staff conduct strongly suggests a deeper structural issue related to workforce conditions.
It was clean, staff was friendly
It was far from downtown, you have to take taxi to go to tourist area
The AC dose not get cool
Rien à dire c’était parfait
Rien pour les enfants
Atmosfera
Nulla
Your guide to the flawless travel experience
Popular Countries
Get our app
