Hilton London Gatwick Airport

Hotels
Hilton Hotels & Resorts
8.3 (15542 reviews)
South Terminal, Gatwick Airport , Horley , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Overpriced stay

Categories

Cleanliness
7.76
Some reviews mentioned cleanliness issues, such as dirty carpets and lack of attention to room cleanliness.
Service
9.23
Guests praised the exceptional service from staff members like Vithursan, Nasra, and Anna.
Location
9.27
Proximity to the airport and convenience of the location received positive feedback.
Room Quality
8.22
Rooms were described as comfortable with good facilities, though some personal preferences varied.
Amenities
8.25
Amenities like a mini fridge, good bathroom size, and complimentary water were appreciated.
Value for Money
7.21
Some guests felt the hotel was overpriced compared to alternatives.
Food and Beverage
7.76
Breakfast was mentioned as overpriced, but other dining options received positive comments.
Overall Experience
8.73
Overall, guests had a positive experience, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:32

Property Description

Convenient Airport Access:
Connected to both Gatwick Airport terminals, Hilton London Gatwick Airport ensures a seamless start to your journey.

Dining Options:
Indulge in a variety of culinary experiences with 2 bars, a coffee shop, and multiple restaurants offering diverse menus.

Modern Comfort:
Relax in newly renovated stylish rooms equipped with all essentials including high-speed internet, on-demand movies, and 24-hour services.

Book now for a delightful stay at Hilton London Gatwick Airport, where convenience and comfort meet seamlessly.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 15542 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.73
Y
YiRan couple cn
7
2026-04-18 via Nuitee
A
Anna couple ie
10
2026-04-18 via Nuitee
J
Julie couple gb
7
2026-04-18 via Nuitee
W
Woolcock solo_traveller gb
6
2026-04-18 via Nuitee
H
Hilary solo_traveller gb
10
2026-04-18 via Nuitee
D
Donna couple gb
9
2026-04-18 via Nuitee
C
Cheryl Verona solo_traveller gb
10
Pros:

Great location from train station to terminal and hotel

Cons:

Na

2026-04-17 via Nuitee
R
Richard couple gb
9
Early flight convenience.
Pros:

Ideal for just one night before an early flight.

Cons:

Possibly quite expensive for drinks & food. But it’s only a ten minute walk to the Weatherspoons, should you so wish.

2026-04-17 via Nuitee
S
Sharon couple gb
10
Holidays start at Gatwick
Pros:

Location

Cons:

There was nothing not to like excellent location

2026-04-17 via Nuitee
J
James couple gb
9
Great would recommend
Pros:

Proximity to airport

Cons:

Nothing

2026-04-17 via Nuitee
S
Stephen couple gb
9
2026-04-17 via Nuitee
R
Ricky couple gb
7
Pros:

Location

Cons:

The room wasn’t particularly clean

2026-04-16 via Nuitee
M
Mark solo_traveller au
9
Above average but essentially standard 4-5 star airport hotel
Pros:

Easy access airport hotel, decent gym was well maintained , restaurants bit above average

Cons:

Access to car rental car park needs resurfacing - it’s 200m of uneven gravelly path with cheap fix of uneven metal slabs stuck down - not good enough

2026-04-16 via Nuitee
B
Basil solo_traveller gb
10
Excellent
Pros:

Excellent

Cons:

NA

2026-04-16 via Nuitee
K
Kathryn Anne couple ca
9
It was convenient and easy to access the various airport terminals without having to go outside in the pouring rain.
Pros:

It was the perfect location for airport access

2026-04-16 via Nuitee
P
Paul couple gb
7
Convenient Gatwick stay
Pros:

Great location
Very close to the terminal and extremely convenient

Cons:

Quite impersonal
Staff polite but not overly friendly
Hotel room walls paper thin!

2026-04-16 via Nuitee
S
sandra family_with_children gb
9
Pros:

Perfect location for a middle of the night flight check-in!
My son was leaving on a school trip, meet up at 3am, staying here gave us somewhere to relax, rest for us both before and for me after, check-out is at a decent time so I could get breakfast and rest before travelling back home!
Lovely room, comfortable and breakfast was reasonable too.

Cons:

A little difficult to find, could be signposted better!

2026-04-16 via Nuitee
J
Joy solo_traveller gb
10
Pros:

A warm welcome even though it was after midnight and a super comfy clean room! The bed was amazing and the pillows like sleeping on a cloud! Breakfast was stunning and again super staff. Couldn't have asked for more.

2026-04-16 via Nuitee
J
Jones extended_group gb
8
Cons:

No breakfast

2026-04-16 via Nuitee
F
Florence Rose solo_traveller es
8
Pros:

Great location for airport

2026-04-16 via Nuitee