Hilton London Gatwick Airport

Hotels
Hilton Hotels & Resorts
8.3 (15542 reviews)
South Terminal, Gatwick Airport , Horley , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Overpriced stay

Categories

Cleanliness
7.76
Some reviews mentioned cleanliness issues, such as dirty carpets and lack of attention to room cleanliness.
Service
9.23
Guests praised the exceptional service from staff members like Vithursan, Nasra, and Anna.
Location
9.27
Proximity to the airport and convenience of the location received positive feedback.
Room Quality
8.22
Rooms were described as comfortable with good facilities, though some personal preferences varied.
Amenities
8.25
Amenities like a mini fridge, good bathroom size, and complimentary water were appreciated.
Value for Money
7.21
Some guests felt the hotel was overpriced compared to alternatives.
Food and Beverage
7.76
Breakfast was mentioned as overpriced, but other dining options received positive comments.
Overall Experience
8.73
Overall, guests had a positive experience, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:32

Property Description

Convenient Airport Access:
Connected to both Gatwick Airport terminals, Hilton London Gatwick Airport ensures a seamless start to your journey.

Dining Options:
Indulge in a variety of culinary experiences with 2 bars, a coffee shop, and multiple restaurants offering diverse menus.

Modern Comfort:
Relax in newly renovated stylish rooms equipped with all essentials including high-speed internet, on-demand movies, and 24-hour services.

Book now for a delightful stay at Hilton London Gatwick Airport, where convenience and comfort meet seamlessly.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 15542 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.73
K
Katie solo_traveller gb
4
Pros:

Staff were friendly

Cons:

My room was joined to another via an internal door. This meant that I could hear every word of their conversation and got woken up by them at 4am

2026-03-28 via Nuitee
L
Laura family_with_children it
10
2026-03-28 via Nuitee
H
HERBST family_with_children gb
4
Expected a bit more finess
Pros:

The resturant that serves breakfast good.

Cons:

Arriving and receptionist was incompetant. We were tired and it took ages.

2026-03-28 via Nuitee
M
Mariana family_with_children pt
9
Pros:

Closeness to the airport.

Cons:

Crowded, confusing, unfriendly.

2026-03-28 via Nuitee
G
Gavin couple gb
8
2026-03-28 via Nuitee
V
Vicky couple gb
7
Ok for 1 night
Pros:

Great location

Cons:

No parking directions

2026-03-28 via Nuitee
P
PIERRE-EDOUARD solo_traveller fr
8
2026-03-28 via Nuitee
P
Paula couple gb
10
Great airport hotel, will stay again
Pros:

Location to airport

2026-03-28 via Nuitee
K
Katrien solo_traveller be
8
Praktisch een goede beslissing !
Pros:

Super dichtbij de luchthaven !

Cons:

Onpersoonlijke service in het restaurant en aan de bar.

2026-03-27 via Nuitee
G
Georgia family_with_children gb
9
2026-03-27 via Nuitee
O
olena solo_traveller gb
7
Pros:

I stay one night without breakfast or dinner so can’t say much

Cons:

I arrived by NE it wasn’t easy to find the entrance to the hotel, no sign 🪧 absolutely nothing

2026-03-27 via Nuitee
M
Mandy family_with_children gb
9
2026-03-27 via Nuitee
M
Mark couple gb
8
Practical
Pros:

Easy acess to the airport. Comfortable. Clean.

Cons:

Not particularly good value for money.

2026-03-27 via Nuitee
H
Hazel couple gb
9
This was an overnight stay arriving and leaving within 12 hours to fly to our holiday destination.
Pros:

Overall room etc and faciities were excellent. Location overlooking road entrance allowed us to sleep with light coming in instead of a light on within the room, The Duvet on the bed was tucked in at the bottom and we were unable to pull the duvet over our shoulders.

Cons:

The thickness of the duvet and and the duvet placed lower than the pillows. To elivate this we had to turn up the temperature of the room. On reflextion, the position of the duvet would have been resolved by releasing the bottom from the weight of the mattress. We will keep this in mind when we next visit this hotel.

2026-03-27 via Nuitee
L
Lucie solo_traveller cz
7
Pros:

The hotel is conveniently located about a 10-minute walk from the airport terminals, which is very practical for early flights. The room was clean, tidy, and the bed was comfortable.

Cons:

The only downside was the breakfast. As I had to leave very early, the staff kindly prepared a takeaway breakfast for me. However, I expected a better selection, especially with some fresh options. It would have been nice to have something like a fresh sandwich or healthier items instead of mainly packaged snacks. The box included a packaged chocolate pastry, a sweet bar, and a small drink.

2026-03-27 via Nuitee
H
Hazel couple gb
8
Pros:

Great, comfortable stay. Lovely, helpful staff.

Cons:

Meal availability was limited at times. Excellent food and service though.

2026-03-27 via Nuitee
J
James couple im
9
All good
Pros:

Hilton

2026-03-27 via Nuitee
E
Efrat family_with_children il
8
2026-03-27 via Nuitee
J
Jeffrey couple gb
7
Great location with minimal facilities.
Pros:

The convenience of the location, although quite a distance from the terminal, was a gentle walk with luggage on a trolley and no changing of levels (that I remember). The room was adequate and unremarkable, but comfortable for a one-night stay.

Cons:

For the price, the room could have had better tea/coffee provided.

2026-03-27 via Nuitee
C
christophe couple fr
9
Pros:

Les renseignements

2026-03-26 via Nuitee