Hilton London Gatwick Airport

Hotels
•
Hilton Hotels & Resorts
8.3 (16804 reviews)
South Terminal, Gatwick Airport , Horley , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Overpriced stay

Categories

Cleanliness
7.76
Some reviews mentioned cleanliness issues, such as dirty carpets and lack of attention to room cleanliness.
Service
9.23
Guests praised the exceptional service from staff members like Vithursan, Nasra, and Anna.
Location
9.27
Proximity to the airport and convenience of the location received positive feedback.
Room Quality
8.22
Rooms were described as comfortable with good facilities, though some personal preferences varied.
Amenities
8.25
Amenities like a mini fridge, good bathroom size, and complimentary water were appreciated.
Value for Money
7.21
Some guests felt the hotel was overpriced compared to alternatives.
Food and Beverage
7.76
Breakfast was mentioned as overpriced, but other dining options received positive comments.
Overall Experience
8.73
Overall, guests had a positive experience, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:32

Property Description

Convenient Airport Access:
Connected to both Gatwick Airport terminals, Hilton London Gatwick Airport ensures a seamless start to your journey.

Dining Options:
Indulge in a variety of culinary experiences with 2 bars, a coffee shop, and multiple restaurants offering diverse menus.

Modern Comfort:
Relax in newly renovated stylish rooms equipped with all essentials including high-speed internet, on-demand movies, and 24-hour services.

Book now for a delightful stay at Hilton London Gatwick Airport, where convenience and comfort meet seamlessly.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 16804 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.73
G
Gerald • solo_traveller • gb
9
2026-05-31 • via Nuitee
N
Nicola • solo_traveller • au
10
2026-05-31 • via Nuitee
G
gerdina • couple • us
9
2026-05-31 • via Nuitee
E
Emma • family_with_children • gb
10
Great for early flights
Pros:

Short walk to terminal

2026-05-30 • via Nuitee
P
Peter • solo_traveller • gb
9
Definitely Recommended
Pros:

Very nice hotel in excellent location for the airport

Cons:

Nothing really

2026-05-30 • via Nuitee
M
Miss J • solo_traveller • gb
10
Great location in the airport making it easy for an early morning flight. Bed was very comfortable and the pillows were
Pros:

Great location. Friendly staff.

Cons:

N/A

2026-05-30 • via Nuitee
B
Bjørn Harald • solo_traveller • no
6
Pros:

Praktisk for sent ankommende fly. God mat i Amy's ved resepsjonen.

Cons:

Dårlig Executive Lounge med sparsom frokost og elendig utvalg utn påfyll av mat. Vi gikk ned i bufeen og fikk kjempegod frokost med god service i stedet.

2026-05-30 • via Nuitee
R
Robinson • solo_traveller • gb
8
Pros:

The location, staff very friendly and helpful.

Cons:

N/A

2026-05-30 • via Nuitee
K
Kirsty • couple • au
9
Pros:

Very comfortable bed and the bathroom and room were very clean

2026-05-30 • via Nuitee
H
Haggerty • solo_traveller • gb
9
2026-05-30 • via Nuitee
E
Emilie • solo_traveller • fr
10
2026-05-30 • via Nuitee
S
Suzanne • couple • gb
5
Good location. Room not sparkling clean as it should have been
Pros:

The location is good for easy access to the airport. The executive lounge was great.

Cons:

The executive room was not as clean as it could have been and the bed incredibly uncomfortable.

2026-05-30 • via Nuitee
R
Rosemary • couple • us
7
Convenient for short stay awaiting a next day flight.
Pros:

Clean room, comfortable bed

Cons:

At check in we were advised of a surcharge of $50 which would be refunded if we didn't spend it. I don't believe this was mentioned at booking. Since one is sort of captured at the airport, why this obnoxious policy? Also, there is another Hilton facility at the other terminal. This caused us confusion. We went to the wrong one first.

2026-05-29 • via Nuitee
C
Camilla • couple • gb
7
A good hotel for an early flight.
Pros:

It was very conveniently located. Hotel staff were all very friendly and accommodating.
Bed was very comfortable.

Cons:

Sound proofing could be improved. There was a lot of noise from the corridors with people arriving and leaving all through the night.

2026-05-29 • via Nuitee
F
Francoise • couple • fr
8
Pros:

L’accès et l’emplacement idéal pour prendre l’avion ou quand on atterrit tardivement. Nombreuses possibilités de restauration. Chambre grande, calme et confortable.

Cons:

Il manquait un kit de toilette comme on en trouve dans les hôtels de cette catégorie (coton tige, coton démaquillant, shower cup). C’est un détail.

2026-05-29 • via Nuitee
C
Carmelina • solo_traveller • ch
10
2026-05-29 • via Nuitee
M
michael • couple • gb
8
Perfect location for flight coming in late at night
Pros:

Ground floor room very quiet and easy access

Cons:

Bar prices for apretty poor selection were beyond acceptable.
Feather pillows, soft and flat, pretty uncomfortable.
Served at the bar at 10.15pm but all cashed up so change was given in 50p's no notes, TWICE

2026-05-29 • via Nuitee
G
Gill • couple • gb
10
Short stay but very convenient for early Gatwick flight
Pros:

Easy walk to Gatwick South Terminal

Cons:

Nothing

2026-05-29 • via Nuitee
L
louise • couple • gb
10
Perfect
Pros:

All really comfortable and lovely

Cons:

Nothing

2026-05-29 • via Nuitee
R
Roger • couple • gb
8
A great place to stay at Gatwick South
Pros:

For an airport hotel and early start, it was just right

Cons:

No applicable

2026-05-29 • via Nuitee