Hilton London Gatwick Airport

Hotels
Hilton Hotels & Resorts
8.3 (16447 reviews)
South Terminal, Gatwick Airport , Horley , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Overpriced stay

Categories

Cleanliness
7.76
Some reviews mentioned cleanliness issues, such as dirty carpets and lack of attention to room cleanliness.
Service
9.23
Guests praised the exceptional service from staff members like Vithursan, Nasra, and Anna.
Location
9.27
Proximity to the airport and convenience of the location received positive feedback.
Room Quality
8.22
Rooms were described as comfortable with good facilities, though some personal preferences varied.
Amenities
8.25
Amenities like a mini fridge, good bathroom size, and complimentary water were appreciated.
Value for Money
7.21
Some guests felt the hotel was overpriced compared to alternatives.
Food and Beverage
7.76
Breakfast was mentioned as overpriced, but other dining options received positive comments.
Overall Experience
8.73
Overall, guests had a positive experience, with many stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:32

Property Description

Convenient Airport Access:
Connected to both Gatwick Airport terminals, Hilton London Gatwick Airport ensures a seamless start to your journey.

Dining Options:
Indulge in a variety of culinary experiences with 2 bars, a coffee shop, and multiple restaurants offering diverse menus.

Modern Comfort:
Relax in newly renovated stylish rooms equipped with all essentials including high-speed internet, on-demand movies, and 24-hour services.

Book now for a delightful stay at Hilton London Gatwick Airport, where convenience and comfort meet seamlessly.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 16447 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.73
M
Michele solo_traveller gb
8
2026-05-09 via Nuitee
A
Allison solo_traveller au
1
Great location after a long & late arrival. Very cl an & well appointed. Staff very friendly and helpful.
Pros:

Location to Airport Terminals

2026-05-09 via Nuitee
M
Mrs Carol solo_traveller gb
10
Excellent short stay, stress free .
Pros:

I especially liked the idea of letting my dog come to see me off , and the staff were so kind . I had a very early start in the morning and got a wake up call . Was very pleased with the help of my luggage to the walkway. Stress free all around thank you .

2026-05-09 via Nuitee
J
John solo_traveller gb
8
2026-05-09 via Nuitee
D
Deborah couple gb
8
Did the job pre flight
Pros:

Location for terminal. Good restaurant and nice staff

Cons:

Bed too soft but that’s a personal thing

2026-05-09 via Nuitee
S
Semmia couple ca
10
I'd stay again if I were leaving from Gatwich airport
Pros:

Very easy to get to from the train

2026-05-09 via Nuitee
F
Fiona couple gb
7
Convenience wins unfortunately
Pros:

Perfect location for a very early flight

Cons:

The bed was very uncomfortable

2026-05-09 via Nuitee
O
Olia solo_traveller gb
10
Convenient, comfortable, clean, modern, well priced
Pros:

Cleanliness, spacious room, modern finish

2026-05-09 via Nuitee
J
John solo_traveller gb
8
Pros:

Quick check in comfortable bed

Cons:

Lack of tea and coffee in roo

2026-05-09 via Nuitee
M
Mandy couple gb
10
Excellent
Pros:

Excellent

Cons:

Nothing

2026-05-09 via Nuitee
M
Mary solo_traveller gb
9
Pros:

The proximity to the terminal
Lovely friendly staff

2026-05-09 via Nuitee
L
Laurie solo_traveller us
9
2026-05-09 via Nuitee
J
Jane solo_traveller gb
9
Satisfied Customer
Pros:

Asked for a room change after check in as we were initially allocateded an adjoining room. This waa dealt with speedily.
Room and bathroom were very clean and bedroom was comfortable. Enjoyable evening meal in the Garden Restaurant.

Cons:

Nothing.

2026-05-09 via Nuitee
F
Feliciano couple gb
5
N/A
Pros:

Nice staff

Cons:

Noise neighbours till 00:00 am .and no to much information when you arrive about you can stay for check in with no register you car .

2026-05-09 via Nuitee
B
Bernt Johan couple no
10
2026-05-09 via Nuitee
D
Diane solo_traveller gb
10
Perfect location for Gatwick south terminal
Pros:

Perfect stay, and perfect location for our departure from gatwick south

Cons:

Everything was perfect,nothing we didnt like

2026-05-09 via Nuitee
G
Garry couple gb
8
2026-05-08 via Nuitee
P
Paul, 1912 solo_traveller gb
10
Pros:

Location, pre fight hotel

Cons:

Price!

2026-05-08 via Nuitee
S
SuzyQM solo_traveller gb
6
Pros:

Very close to south terminal

Cons:

Long walk to room.

2026-05-08 via Nuitee
L
Laura solo_traveller gb
8
Pros:

The room was clean and we liked the fact that it's at a walking distance from the airport

Cons:

The food in the garden restaurant was nit great

2026-05-08 via Nuitee