Baymont by Wyndham Jacksonville

Hotels
Wyndham Hotels & Resorts
7 (158 reviews)
1914 Southbrooke Road, Jacksonville, Illinois, 62650 , Jacksonville , US

Pets allowed

Facilities

Free breakfast
Express check-out
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
Elevator
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Dirty bathrooms
Limited food options
Rude check-in staff

Categories

Cleanliness
5.46
The bathroom on the first floor was dirty, and smelled of body odor and human excrement. The whole hotel smelled bad.
Service
7.93
Staff was accommodating and friendly, but there was a complaint about the check-in person being rude.
Location
8.47
Standard quality for this hotel tier; location noted but not specifically criticized.
Room Quality
6.42
The room quality received mixed reviews; issues with cleanliness and amenities like no coffee maker.
Amenities
6.95
Limited breakfast options and some malfunctioning equipment noted.
Value for Money
6.91
Perceived as overpriced based on the overall negative reviews.
Food and Beverage
6.46
Breakfast options were limited and some food items were stale or not properly served.
Overall Experience
7.43
Overall experience ranged from positive stays to extremely negative reviews, indicating inconsistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:11

Property Description

Recreational Amenities and Modern Facilities
Indulge in our fitness center and enjoy complimentary wireless internet access during your stay. Relax with a television in the common area and start your day with our daily complimentary continental breakfast from 6:00 AM to 9:00 AM.

Business and Event Spaces
Take advantage of our business center, express check-out services, and complimentary newspapers in the lobby. With 500 square feet of event space, including a conference center and meeting room, we are the perfect choice for your event in Jacksonville.

Comfortable Accommodations and Nearby Attractions
Feel at home in our air-conditioned rooms with flat-screen TVs and free Wi-Fi. Explore nearby attractions like Jacksonville Community Park and Lake Jacksonville, just a short drive away. Book your stay now at Baymont by Wyndham Jacksonville.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Maximum number of pets per room 3

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

See all policies

Location

Guest Reviews

7
Based on 158 reviews
Cleanliness: 5.46
Service: 7.93
Location: 8.47
Room Quality: 6.42
Amenities: 6.95
Value for Money: 6.91
Food and Beverage: 6.46
Overall Experience: 7.43
C
Charles
8
Pros:

Great location. Newly remodeled room. Friendly staff.

2025-10-09 via Nuitee
K
Kimberly
4
Not doing this one agian
Pros:

There is a grain mill right across the property that ran all night. There was hair everywhere....in the shower, in the bed sheets, found it in the food in two places. The hot food (and coffee) was room temperature. I Would not stay at this location again.

2025-10-06 via Nuitee
W
Weston
10
Pros:

Everything new and clean

2025-10-05 via Nuitee
L
Laura
6
Pros:

Clean enough. Did find a big bug.

2025-10-05 via Nuitee
M
Margaret
10
Pros:

Quick, clean, and quiet!

2025-10-04 via Nuitee
G
George
10
Pros:

Motel new and nice. Loud grain bin and storage across street that is annoying.

2025-10-04 via Nuitee
P
Phenina family
8
Pros:

Everyone in everything was great just my shower curtain had black makes on it in food options should be a little better more options besides that it’s was good I can still give them a 4

2025-09-15 via Nuitee
V
Verified traveler
10
Pros:

Had a nice 3 night stay, and staff was accommodating and friendly. Hotel was clean and nicely decorated at lobby entry. My room was clean and A/C worked great. Very quiet at night and tv had great selection of channels to watch. Also, Free breakfast in the morning was good. Would definitely recommend.

2025-09-07 via Nuitee
J
Jeffrey
6
Blah
Pros:

Beds were quite firm. Very basic clean friendly hotel.

2025-09-05 via Nuitee
Y
Yurelia
6
Pros:

The water pressure was low, cereal was stale, and there were no eggs during breakfast time.

2025-09-02 via Nuitee
A
april partner
6
Pros:

Was patient with remodeling but had to slam door shut and all the shampoo leaked out of dispenser. Lame breakfast. Was super clean and comfortable!!! Would stay again just for that!!

2025-08-31 via Nuitee
R
Richard family
10
Pros:

Clean Rooms, friendly atmosphere.

2025-08-31 via Nuitee
G
Greg
10
Pros:

The breakfast was amazing.

2025-08-19 via Nuitee
O
Olivia partner
2
Pros:

I’ve stayed in many hotels over the course of my life, and this hotel was by far the worst hotel I’ve ever had the misfortune of staying in. Stay far away from this sh*thole. The bathroom on the first floor was dirty, and smelled of body odor and human excrement. The whole hotel smelled bad, like it hadn’t been cleaned properly in ages, if ever. The only ice machine and vending machine in the hotel was on the first floor, and the vending machines on the third floor had been ripped out and not replaced. The guy who checked us in was rude and unfriendly. He also only gave us one key card to the room despite the fact that there were two adults staying in it. The toilet was dirty, there was no exhaust fan in the bathroom, the water’s temperature was very inconsistent, and the counter around the sink was sticky. The desk in the room was annoyingly close to the bed, making it hard to walk in between. The room also had no coffee maker, no makeup removing wipes, and an old microwave and fridge. And if it couldn’t get worse, there was one washer and dryer for the entire hotel that was so old (like from the 70s) it couldn’t dry our clothes completely after wasting $4.00 for two cycles. The room was overpriced. Everything about the experience was terrible. I would’ve rather slept in the grass.

2025-08-10 via Nuitee
S
Steven
10
Pros:

Housekeeping did a marvelous job!

2025-08-04 via Nuitee
M
Mary
10
Freshly renovated and comfortable
Pros:

We were in town for a family reunion. We’d stayed at this property before, and it is newly renovated. It’s lovely and the proprietors were very friendly and helpful. The breakfast is modest.

2025-08-03 via Nuitee
K
Kevin family
4
Pros:

The shower fausets were switched around and the bathroom door didn't close. Everything im the hotel room was located i the same corner so it was difficult to move around, there was no coffee maker and limited counter space. Our beds were not comfterble, the matress was low quality, the blankets were small and the pillows were lumpy. For breakfast they had eggs with cheese and sausages, the cereal was stale and the juice dispenser didnt work, the hot water despenser had mold on it which was going into our water. We had to take our chairs down from ontop the tables, and the person in the kitchen was just on his phone calling someone. The toaster didnt work and there was only 3 peices of toast and 2 bagels. But the room was clean it smelt fresh and the hallways and breakfast corner were clean, there was some baseboards laying around.

2025-07-27 via Nuitee
G
Gina
6
Nice but......
Pros:

The breakfast was not safe. It was in a warming appliance but not on or not working. There was sign on the wall saying to toast the food. The coffee pot was not working either water was coming out luke warm. The trash cans were swarming with gnats.

The rooms were very nice and recently renovated. No coffee maker in the room.

There was a note on the front desk to call for help, attendant was away.

2025-07-27 via Nuitee
D
Danny
8
Pros:

Very friendly. Just remodeled. Very nice

2025-07-23 via Nuitee
J
John and Heather
6
Pros:

Clean facilities but perhaps house non-travelers. Smokers outside. A little weird. Limited breakfast and not clean. Lukewarm coffee, cold food.

2025-07-20 via Nuitee