Hilton Tokyo Hotel

Hotels
•
Hilton Hotels & Resorts
8.7 (1657 reviews)
Shinjuku-ku, Nishishinjuku 6-6-2 , Tokyo , jp

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Children allowed

Facilities

Free beach shuttle
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Convenient location
Cons:
Lack of Halal food options

Categories

Cleanliness
8.63
Standard quality for this hotel tier.
Service
9.1
Staff were described as super friendly, helpful, and accommodating.
Location
9.14
Centrally located in Shinjuku with easy access to the subway.
Room Quality
8.59
Rooms are spacious and equipped with fine amenities.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.08
Some guests felt Halal food options should be available.
Food and Beverage
8.63
Breakfast buffet had an amazing selection.
Overall Experience
8.8
Guests reported an exceptional stay with warm hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Luxurious Amenities

The Hilton Tokyo Hotel offers a plethora of luxurious amenities, including free access to an indoor pool, sauna, and fitness centre. Guests can unwind in the hot tub, play tennis on the rooftop, or indulge in relaxation at the beauty salon.

Convenient Location

Situated overlooking Shinjuku Central Park and the Skyscraper District, the hotel is directly connected to Tochomae Subway Station. With easy access to Tokyo Metropolitan Government Building and Shinjuku Train Station, guests can explore the vibrant Shinjuku area effortlessly.

Culinary Delights

Indulge in a delectable breakfast buffet featuring Western and Japanese dishes. The hotel's restaurants offer authentic Japanese cuisine, while the bar and lounge provide a perfect setting to enjoy drinks and snacks.

Book your stay at Hilton Tokyo Hotel to experience luxury, convenience, and culinary delights all in one place.

Important information:

The hotel's free shuttle is offered from Bus Stop #21 in front of Keio Department Store at Shinjuku Station. It is available every 20-minutes from 08:20 to 21:40.

At the Executive Lounge, a smart casual dress code is strongly recommended. Attires mentioned below are strongly discouraged and may not be permitted:
- Night attire (slippers, Yukata robe, etc.)
- Gym clothes/sportswear (Tank tops, shorts, etc.)
- Beachwear (flip-flops, sandals, etc.) and visible tattoos.

The name on the credit card used for the booking should correspond to the guest staying on the property. For reservations made by a third party, you will need to present a copy of the person's ID and credit card.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Property Video

Guest Reviews

8.7
Based on 1657 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
E
Essa • extended_group • ae
9
2026-04-10 • via Nuitee
H
Herve • couple • au
8
A very convenient and comfortable place to stay with great in house dining facilities and very friendly staff.
Pros:

The location, the very friendly and helpful staff, the in house dining facilities , the room size.

Cons:

The lobby can get very busy at times .

2026-04-10 • via Nuitee
L
Leonie • solo_traveller • us
10
One-Stop Hilton has it all!
Pros:

Great location: feels quiet in an otherwise busy neighborhood. The breakfast buffet was AMAZING! The perfect way to fuel up for long travel days. Appreciated that they had a wide variety of food (from the East and the West). Also appreciated the Japanese robe provided in the room.

Cons:

Zero complaints. I was concerned that the elevators would be slow, and they were fine!

2026-04-09 • via Nuitee
A
Anne • solo_traveller • au
9
Pros:

Brekky was great. Location terrific. Free bus to Shinjuku station area was fabulous! Room bigger than normal. Staff helpful.

Cons:

Furniture not the most comfortable.

2026-04-08 • via Nuitee
A
Anina • family_with_children • au
10
2026-04-07 • via Nuitee
E
Evans • couple • us
10
2026-04-06 • via Nuitee
L
LUC • couple • fr
7
2026-04-05 • via Nuitee
C
Christine • family_with_children • us
10
2026-04-04 • via Nuitee
鄭 • family_with_children • tw
10
下次來一定會再住
Pros:

空間、舒適度、服務人員，一切都很棒
雨天也不用淋雨去坐地鐵，因為酒店與地鐵是相通的，非常方便，酒店對面就是中央公園了，附近還有一間走路就到的24小時超市

2026-04-04 • via Nuitee
D
dw221a • Couples • Atlanta, Georgia
4
Busy, Noisy ,not Very Personal
Pros:

This is a crowded noisy and impersonal property. The hotel caters to large business groups, travel groups and airline flight crews. If you happen to be a member of one the travel groups, they do not recognize your Hilton status. The hotel is surrounded by office towers and there is not of restaurants in the immediate area. There is a free shuttle that runs frequently during the day that takes you the train station and the busier areas. The rooms are clean, modern and not especially large. They are generally geared to short-term stays Rooms can be made up as late as 6:30 in the eve. Again, if you're part of a group, the hotel is very reluctant to make any individual accommodation. The elevators are not well designed. There are 6 elevators, each one serves all of the 38, or so floors Waits can be very long

2026-04-03 • via Tripadvisor
S
SharynEsk • Couples
2
Disappointing
Pros:

Check in felt like tour bus stop.
Friendly and helpful.
Executive room is spacious enough. Bathroom is tiny.
The hotel is tired.
Very poor value for money in this area.

2026-04-03 • via Tripadvisor
J
JM BEA • couple • pf
8
2026-04-03 • via Nuitee
C
Charlotte • couple • us
10
Highly recommend to those coming to Japan for the first time
Pros:

Everything, the room, the breakfast, the restaurants, the gym. All exceptional

Cons:

The taxi stand

2026-03-30 • via Nuitee
E
ERIN • extended_group • us
10
2026-03-30 • via Nuitee
M
Mohammad • couple • ae
10
2026-03-30 • via Nuitee
5
505sids • Family
10
Great stay in Tokyo
Pros:

Our stay at the Hilton Tokyo was truly exceptional and deserving of a full 5-star rating.

From the moment we arrived, the staff was incredibly friendly, welcoming, and accommodating. The check-in and check-out processes were seamless and efficient, making the entire experience stress-free.

The daily breakfast at the executive lounge was outstanding—high quality, well-curated, and a perfect way to start each day.

A very special thank you to Mr. Waki, whose warm hospitality and positive energy made a lasting impression on our stay. Seeing him each morning in the executive lounge was a highlight—he was attentive, helpful, and genuinely cared about making our experience memorable. It was especially meaningful to see him again at checkout to personally say goodbye. We are leaving Tokyo with great energy thanks to him.

We will absolutely be staying here again on our next visit to Tokyo.

2026-03-28 • via Tripadvisor
P
Passenger14922875439 • Friends getaway • Hastings, East Sussex, England
10
Great Place to Stay
Pros:

This is big and busy hotel, but manages to operate at great efficiency. The range and quality of food is excellent and the way the breakfast operation is executed is impressive.
In general the rooms are well appointed, although our room (21st. floor) for our first stay was excellent, our second stay (15th. floor) the room was tired and in need of refurbishment.
Pool and fitness facilities are great

2026-03-28 • via Tripadvisor
M
michael • couple • au
10
2026-03-28 • via Nuitee
D
Denis • couple • ca
8
Fair
Pros:

Literie très confortable. Executive lounge au 37 ieme étage un peu à l’étroit, on nous avise qu’on ne peut pas s’y attarder plus qu’une heure afin de laisser une opportunité aux autres clients de l’hôtel.

Cons:

Ambiance un peu trop commerciale, genre Tout-inclus dans les Caraïbes. Définitivement, ce n’est pas un hôtel boutique.

2026-03-28 • via Nuitee
A
ANDREW • couple • au
7
Highly recommended
Pros:

Good location and staff
Clean and well run

Cons:

Room was noisy from elevator and people upstairs stomping

2026-03-27 • via Nuitee