Hilton Tokyo Hotel

Hotels
•
Hilton Hotels & Resorts
8.7 (1560 reviews)
Shinjuku-ku, Nishishinjuku 6-6-2 , Tokyo , jp

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Children allowed

Facilities

Free beach shuttle
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Convenient location
Cons:
Lack of Halal food options

Categories

Cleanliness
8.63
Standard quality for this hotel tier.
Service
9.1
Staff were described as super friendly, helpful, and accommodating.
Location
9.14
Centrally located in Shinjuku with easy access to the subway.
Room Quality
8.59
Rooms are spacious and equipped with fine amenities.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.08
Some guests felt Halal food options should be available.
Food and Beverage
8.63
Breakfast buffet had an amazing selection.
Overall Experience
8.8
Guests reported an exceptional stay with warm hospitality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Luxurious Amenities

The Hilton Tokyo Hotel offers a plethora of luxurious amenities, including free access to an indoor pool, sauna, and fitness centre. Guests can unwind in the hot tub, play tennis on the rooftop, or indulge in relaxation at the beauty salon.

Convenient Location

Situated overlooking Shinjuku Central Park and the Skyscraper District, the hotel is directly connected to Tochomae Subway Station. With easy access to Tokyo Metropolitan Government Building and Shinjuku Train Station, guests can explore the vibrant Shinjuku area effortlessly.

Culinary Delights

Indulge in a delectable breakfast buffet featuring Western and Japanese dishes. The hotel's restaurants offer authentic Japanese cuisine, while the bar and lounge provide a perfect setting to enjoy drinks and snacks.

Book your stay at Hilton Tokyo Hotel to experience luxury, convenience, and culinary delights all in one place.

Important information:

The hotel's free shuttle is offered from Bus Stop #21 in front of Keio Department Store at Shinjuku Station. It is available every 20-minutes from 08:20 to 21:40.

At the Executive Lounge, a smart casual dress code is strongly recommended. Attires mentioned below are strongly discouraged and may not be permitted:
- Night attire (slippers, Yukata robe, etc.)
- Gym clothes/sportswear (Tank tops, shorts, etc.)
- Beachwear (flip-flops, sandals, etc.) and visible tattoos.

The name on the credit card used for the booking should correspond to the guest staying on the property. For reservations made by a third party, you will need to present a copy of the person's ID and credit card.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Property Video

Guest Reviews

8.7
Based on 1560 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.8
J
Jargalsaikhan • family_with_children • mn
9
2026-03-13 • via Nuitee
A
Alan • couple • ch
8
2026-03-12 • via Nuitee
N
Nadja • couple • ch
7
2026-03-12 • via Nuitee
H
Heinz • couple • at
9
2026-03-12 • via Nuitee
A
Amanda • couple • us
10
2026-03-10 • via Nuitee
P
Phil • solo_traveller • us
9
Pros:

Room was spacious and the bed was comfortable. Location was great to get to all of the places in Shinjuku I wanted to visit. Anyone I asked for assistance was more than happy to assist.

Cons:

It's a hotel, have a trashcan in the lobby. I know they don't have many in Japan, but you're selling good in the lobby that have trash.

2026-03-09 • via Nuitee
S
Sam • solo_traveller • us
9
2026-03-09 • via Nuitee
N
Naomi • couple • au
8
2026-03-09 • via Nuitee
M
Mosimann • couple • ch
7
Pros:

Entspricht dem Hilton-Standard und was man von einem 5-Sternhotel mind. erwarten darf (sieht, dass das Hotel älter ist).

Cons:

Preis / Leistung ist ok unter Berücksichtigung des akt. Wechselkurses - sonst zu teuer im Vergleich zu anderen 5-Sternhotels.

Anordnung des Badezimmers ist gewöhnungsbedürftig.

2026-03-09 • via Nuitee
P
Paul • couple • au
9
Good location , nice view
Pros:

Handy location. Close to subway

Cons:

Nothing all ok

2026-03-08 • via Nuitee
S
sandra • family_with_children • fr
9
2026-03-07 • via Nuitee
J
Julie • couple • us
8
Pros:

Good location with easy subway access. Excellent staff.

2026-03-07 • via Nuitee
C
Celia • couple • jp
10
2026-03-05 • via Nuitee
C
Companion61840832846 • Business
6
Decent hotel. Gym is awful.
Pros:

This hotel is fine. The rooms are decent. However, if you exercise the gym is terrible. The weight lifting space is far inadequate. I stay here at least a couple nights a month and there are always far to many people trying to use the limited strength training space and it’s next to impossible to get a good workout in while working here. Hilton really needs to expand this space.

2026-03-04 • via Tripadvisor
R
rosa00nc • Couples • Wilmington, North Carolina
10
Welcoming Hotel
Pros:

During our stay in Tokyo, we had a wonderful experience thanks to Waley and Priscila. They were both incredibly friendly, welcoming, and professional. Waley helped us with great dinner recommendations and clear directions, which made exploring the area much easier.

Priscila and Waley truly went above and beyond to make sure we had everything we needed during our stay. Their kindness, attention, and willingness to help made a big difference in our experience. It’s staff like them who make a hotel feel warm and memorable. Thank you both for your outstanding hospitality!

2026-03-04 • via Tripadvisor
A
ArleneA93 • Family
10
Excellent visit staying at the Hilton Tokyo
Pros:

We had a great time at the Hilton Tokyo. The hotel was extremely clean and beautiful, and all of our needs were taken care of. We especially want to recognize Waly Chacon, the journey ambassador manager. He was always there in the lobby to greet us and he gave us many recommendations and suggestions. He helped us find directions to different sites. we wanted to visit and especially helped us plan our trip to Kyoto . Also, the concierges at the concierge desk were extremely helpful. They went out of their way to help us get to where we wanted to go, to help us exchange some monies needed for the subways. We loved the executive lounge and spent many happy hours there. In fact, we had our whole dinner there. It was a very most pleasant experience that we would highly recommend this hotel to anyone traveling to Tokyo. Also, the hotel is in a very good location to get to the subway station, the train station, to view the beautiful architecture.

2026-03-03 • via Tripadvisor
P
paul • couple • za
8
2026-03-02 • via Nuitee
E
EGOR • couple • it
10
2026-03-02 • via Nuitee
L
lvce2026 • Couples
10
The best experience
Pros:

We loved our stay at the Hilton Tokyo in Shinjuku, we loved the experience. What made it better was the customer support and service from Waly he provided so much help, Waly also made it feel comfortable at the hotel as it was my own home we really appreciate it him.

2026-03-01 • via Tripadvisor
Y
yamiv2026 • Couples
10
Great customer services
Pros:

The Hilton Tokyo was such a good experience me and my husband loved it. And we had awesome customer service by Waly that made our experience even better.

2026-03-01 • via Tripadvisor