Macdonald Hill Valley Hotel, Spa & Golf Resort

Hotels
•
Macdonald Hotels & Resorts
7.2 (1922 reviews)
Tarporley Road , Whitchurch , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Good food quality
Cons:
Outdated rooms
High prices
Organizational issues during breakfast

Categories

Cleanliness
6.19
Several reviews mentioned mold and outdated bathrooms, impacting the perceived cleanliness.
Service
8.16
The staff were consistently described as friendly and helpful, though some organization issues were noted.
Location
9.2
The location was praised for its beauty and suitability for events.
Room Quality
7.15
Rooms were noted as good-sized but generally outdated, lacking luxury finishes.
Amenities
6.68
Amenities were mentioned as limited, especially in terms of tea/coffee facilities.
Value for Money
5.64
The price for food and drinks was criticized as exorbitant, affecting overall value.
Food and Beverage
7.19
Food quality was appreciated, especially dinner and breakfast, despite portion size issues.
Overall Experience
7.36
Overall experience varied; staff and location positively received, but significant complaints affected perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:44

Property Description

Luxurious Golf Resort Experience

The Macdonald Hill Valley Hotel offers a luxurious stay just 1 mile from Whitchurch. Championship Golf Courses: With 2 18-hole golf courses, including the championship level Emerald Course, golf enthusiasts can enjoy top-notch facilities and expert tuition. Relaxing Spa and Leisure Centre: Guests can unwind at the leisure centre with a pool, gym, sauna, and steam room, or indulge in a massage at the spa. Fine Dining and Pub Experience: From traditional British dishes at Borders Restaurant to casual pub food at the Lounge and Sports Bars, there's something for every palate.

Experience the ultimate blend of relaxation and recreation at Macdonald Hill Valley Hotel.

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that the hotel doesn't accept any cash payments.
When booking 7 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.2
Based on 1922 reviews
Cleanliness: 6.19
Service: 8.16
Location: 9.2
Room Quality: 7.15
Amenities: 6.68
Value for Money: 5.64
Food and Beverage: 7.19
Overall Experience: 7.36
S
simon • family_with_children • gb
9
2026-03-12 • via Nuitee
L
Lynne • couple • gb
3
The food was so bad we looked for other places to eat. We will never return.
Pros:

The staff were welcoming, helpful and friendly. Good location for visiting the area and near other places to eat.

Cons:

The room was spacious but not cleaned to an acceptable level as there was mould and soap scum in the bathroom which obviously had formed because the bathroom had not been thoroughly cleaned for months. The cooked breakfast was cold, dried out and rubbery and had obviously been sat in a heated cabinet for quite a while, so was obviously not freshly cooked. (eg. the fried egg was solid like rubber). The evening meal was not much better, the meat was tough in my partners meal and the pasta on my meal was rubbery and the bolognaise was tasteless. We have NEVER had such horrible meals at a hotel. There were also damage to furnishings that had not been dealt with properly - a cupboard door had just been reversed to hide the damage and a piece of metal was sticking out of a chair arm.

2026-03-12 • via Nuitee
A
Alison • family_with_children • gb
9
Peaceful, friendly spa day.
Pros:

Friendly staff, spacious room, reasonable rate.

Cons:

Restaurant was a little cold, not permitted to use pool during an aqua aerobics class.

2026-03-12 • via Nuitee
D
Daniel • solo_traveller • gb
6
Pros:

Nice view of golf course.

Cons:

Old tv

2026-03-10 • via Nuitee
C
Charlie • couple • gb
10
Would stay again
Pros:

Great place out the way lovely pool and spa area room was excellent we had only planned to stay one night and booked another staff where great

Cons:

Bar was pricey

2026-03-08 • via Nuitee
K
karen • family_with_children • gb
9
2026-03-07 • via Nuitee
J
John • solo_traveller • gb
3
2026-03-07 • via Nuitee
M
MACDONALD • couple • gb
8
2026-03-06 • via Nuitee
S
Steven • family_with_children • gb
9
Great place to stay
Pros:

Very clean and comfortable rooms, staff were friendly and the food was delicious

Cons:

N/A

2026-03-05 • via Nuitee
J
jemma-marie • extended_group • gb
9
2026-03-04 • via Nuitee
M
Moira • couple • gb
8
A convenient location for our journey south and good value
Pros:

Good location for our travel plans

Cons:

Minor things - grout in bathroom needs replaced/cleaned! Cup at breakfast was dirty.

2026-03-04 • via Nuitee
L
Louise • couple • gb
8
2026-03-03 • via Nuitee
S
Stacy • couple • gb
6
Wouldn’t good back not good value for money at all
Pros:

The location was good and the views from the room

Cons:

The room was very dirty and dated

2026-03-02 • via Nuitee
P
Paul • family_with_children • gb
9
Another enjoyable stay.
Pros:

Excellent value for money, friendly and helpful staff and good facilities.

Cons:

Requires money spending on it to bring the rooms up to a decent standard.

2026-03-02 • via Nuitee
2
270conoro • Friends getaway
10
Brilliant Golf Break!
Pros:

Thank you MacDonald Hill Valley for a great golf trip. From the start of the day staff ( Helen) were so accommodating and professional making us feel at home! Even with a mix up with some of the party turning up late for the golf, this was no problem for Helen and the staff in the golf shop!

The course is playing really well considering rainfall and draining effectively! We all bought buggies (the only downside to the trip imo as these were priced at £40 which I think is a little expensive considering they are electric! *) ***

The spa facilities were great, clean and helped us relax on our stay.

Dinner. We ate from a set menu which is usual for golf parties. Our host, Jenny, a top professional and overall lovely human! The set menu was lovely food, great timing between courses and Jenny and her staff worked hard to ensure that we had an amazing meal time. Through good banter and laughs we were easiest to the bar area where we enjoyed the rest of our night.
Thank you Jenny , Helen and staff from the lads from Liverpool ♥️⛳️

2026-03-01 • via Tripadvisor
A
Anthony • family_with_children • gb
8
Pros:

The room was great and the location lovely.

2026-03-01 • via Nuitee
M
Malcolm • family_with_children • gb
8
2026-03-01 • via Nuitee
M
Mark • family_with_children • gb
10
Pros:

Facilities outstanding, beautiful location.

Cons:

Food a little pricey but was excellent.

2026-03-01 • via Nuitee
M
mie272019 • Solo travel • Shropshire, England
4
Functional
Pros:

Long read…. It all started so well when I booked my exclusive spa day 6 weeks ago….. I phoned the spa at the time and was given a 2pm slot for my 2 x 25 minute treatments, opting for a back massage and facial. I also mentioned it was my birthday and was told they might be able to arrange an extra treat. My expectations were raised 😊 my big day arrived and I received a phone call at 11.15 informing me I was late for my 11am treatment. Feeling confused I explained I had booked my treatments for 2pm so that I could enjoy the facilities first. Apparently they had no reference of a 2pm booking but after a 20 mins wait managed to book me in for 1.30. I wouldn’t have as long as I hoped but not far off my original booking. The grounds and driveway are lovely as you approach the hotel and I made my way to the spa reception to complete the forms and collect my towel, robe and flip flops. 1st impressions were very good, things are looking up I thought. I made use of the pool area including the sauna and steam room-there isn’t a jacuzzi and headed to the relaxation area to await my treatments - dim lighting and calming music. It was quite busy but I managed to find a lounger. At 1.31 precisely a lady came through and called my name and led me through to another dimly lit room. She told me her name and asked me to lie on the bed facedown whilst she left the room for a couple of minutes. I got myself ready and was disappointed that the bed wasn’t heated and there was no calming music but nevertheless I looked forward to my treatments. She came back into the room and for want of a better description‘got on with the job’. There was no conversation (at all) just very functional and mechanical. When I’d completed the forms earlier I’d ticked a medium massage, what I got was most definitely firm verging on ‘ouch’ at times. Definitely not a relaxing back massage, lots of fast, firm strokes, very matter of fact with no relaxing music to zone out to just lots of deep breaths and a few stifled yawns to listen to. After 25 minutes of no communication I was told to lie on my front. I assumed (correctly) that it was time for my facial. Again I would describe it as functional at best. At one point I assume cotton pads were put on my eyes and then a hot flannel and I just lay there in silence thinking ‘what next’. It would have been nice to have been told ‘I’m just going to leave this on for a couple of mins and let you relax’. The pads were removed, a few more noisy pumping of various creams and lotions and then I was told that she was going to leave me alone for a couple of mins to get ready to leave. Must be over I thought! Was it a relaxing experience? No. Would I go back? No. Would I recommend? No. Did I get my surprise birthday treat? No. Looking forward to getting home and celebrating with my husband and 2 teenagers 🤣

2026-02-27 • via Tripadvisor
I
ian.davey • solo_traveller • gb
10
2026-02-27 • via Nuitee