Malmaison Oxford

Hotels
Frasers Hospitality
8.6 (4749 reviews)
3, Oxford Castle, New Road , Oxford , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Unique hotel experience
Great location
Cons:
Heating issues
Food quality inconsistencies
Room comfort

Categories

Cleanliness
8.23
Some reviews mentioned issues with room heating and general wear in certain rooms.
Service
9.2
Staff were consistently noted as friendly and helpful throughout multiple reviews.
Location
9.24
Multiple reviews highlighted the excellent and unique location of the hotel.
Room Quality
8.19
Several guests mentioned issues with room comfort and heating.
Amenities
8.72
The hotel offers various amenities, though some mentioned limitations on entertainment options.
Value for Money
8.68
Guests felt that while the hotel is pricey, the experience is generally worth it.
Food and Beverage
7.73
Food quality, especially during special occasions, was mentioned as lacking.
Overall Experience
8.8
Overall, guests enjoyed their stay and appreciated the unique aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:58

Property Description

Luxurious Boutique Hotel in Historic Oxford

Stylish Accommodation: Indulge in the unique luxury of our converted Victorian prison rooms featuring power showers, mood lighting, and satellite TV.

Gastronomic Delights: Experience the divine brasserie and 2 bars offering a culinary journey within the fabulous original architecture of Malmaison Oxford.

Convenient Amenities: Enjoy free Wi-Fi throughout the property, full cooked or continental breakfast options, and the availability of wired internet in your room for a seamless stay.

Book now to experience a captivating blend of history and luxury at Malmaison Oxford!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults.

Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel:

0-4 years old – Breakfast Complimentary/
5- 11 years old – Breakfast charged at 50% full price/
12 and over breakfast charged at full adult price.
Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

From 29 October 2025, a £5 daily congestion charge will apply to cars driving through central Oxford – please check if you need a permit.

There is a limit of 30 onsite parking spaces at the hotel which must be booked in advance by contacting the hotel to the contact number provided on the confirmation after booking. The charge is GBP 34 for an overnight stay from 15:00 until 12:00 the next day. Spaces are subject to availability and must be booked prior to your stay in order to guarantee a reserved space. You will be asked to leave your keys with our reception team upon arrival. Please contact the hotel for further details. Valet parking is also available.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night applies . Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 34 per day.

Location

Guest Reviews

8.6
Based on 4749 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
E
Evans couple gb
10
2026-03-14 via Nuitee
K
Kenneth couple gb
8
Excellent stay in Oxford at Mal Maison
Pros:

Good location, comfortable room, excellent service

Cons:

Lift not working but luggage taken to room for us

2026-03-14 via Nuitee
H
Horton family_with_children gb
8
2026-03-14 via Nuitee
K
kate couple gb
10
2026-03-13 via Nuitee
K
Karine couple fr
8
2026-03-13 via Nuitee
A
Alison couple gb
8
2026-03-12 via Nuitee
B
Bethany couple us
10
Pros:

Great location. Jr suite was incredible amount of room for the price. Felt very special to stay in such a historical space.

2026-03-12 via Nuitee
C
Cheryl couple gb
9
Pros:

Really interesting building and facilities are all good. Clean and staff helpful

2026-03-12 via Nuitee
E
Elizabeth solo_traveller gb
9
2026-03-11 via Nuitee
P
Philippa couple au
10
Great central location with lovely staff …. And a bit of historical fun.
Pros:

Fabulous experience. We stayed in the old prison cells which have been cleverly converted and are very comfortable.

2026-03-11 via Nuitee
H
Hartwell solo_traveller gb
9
2026-03-11 via Nuitee
J
JANET couple gb
10
Pros:

Staff ere very friendly, the accommodation was clean and comfortable and the location was brilliant.

2026-03-10 via Nuitee
M
Michelle couple gb
10
Pros:

The rooms were very comfortable and had everything we needed. Fabulous location and delicious breakfast.

2026-03-10 via Nuitee
K
Kate couple gb
10
We loved our stay in a converted cell. Very unique. The bed very very comfortable and the shower very good. Both the bed
Pros:

Its uniqueness

Cons:

Loved it all

2026-03-09 via Nuitee
S
Squidgy HOLIDAYS couple gb
9
Porridge!
Pros:

Room lovely.
Location fantastic
Breakfast adequate
Bed comfy
Lovely soft towels

Cons:

The lack of information when we checked in. Just handed our room card and told what time breakfast was.
Nothing in the room to help either. Would have been nice to see a welcome book with menu for brasserie etc
I know there is the internet these days but....

2026-03-09 via Nuitee
D
Dyann couple us
10
Great location, stellar staff, cannot wait to return!
Pros:

Did not eat there.staff is wonderful. I wanted a room like i had previously but it was taken so they showed me all they had to help me find what we needed. Very nice room but next time I will be specific. Location near restaurants, outdoor music.mall.everything!

Cons:

They are renovating elevators so part of building was not possible fir us to stay in unless we were able to climb steps.

2026-03-09 via Nuitee
E
Edward couple gb
7
Would revisit for longer stay.
Pros:

Excellent location with parking which is rare, if not unique, in the area. The staff were perfect to the individual. Welcoming and accommodating across the board.

Cons:

Was unable to control heating in the room and would have been good to be able to open a window.

2026-03-09 via Nuitee
J
JoAnne couple us
10
2026-03-09 via Nuitee
B
Bernardo Petriz family_with_children br
9
Pros:

Localização excelente e conforto fantástico! Vale a experiência se tiver disposto a gastar um pouco a mais.

Cons:

Para o valor da diárias, o café da manhã foi decepcionante, bem fraco com pouquíssima opção e com custo de 27 libras para o complemento. Por muito menos, tive um café da manhã fantástico com muitas opções de qualidade em outros hotéis.

2026-03-08 via Nuitee
J
John couple gb
7
2026-03-08 via Nuitee