Malmaison Oxford

Hotels
•
Frasers Hospitality
8.6 (5291 reviews)
3, Oxford Castle, New Road , Oxford , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Unique hotel experience
Great location
Cons:
Heating issues
Food quality inconsistencies
Room comfort

Categories

Cleanliness
8.23
Some reviews mentioned issues with room heating and general wear in certain rooms.
Service
9.2
Staff were consistently noted as friendly and helpful throughout multiple reviews.
Location
9.24
Multiple reviews highlighted the excellent and unique location of the hotel.
Room Quality
8.19
Several guests mentioned issues with room comfort and heating.
Amenities
8.72
The hotel offers various amenities, though some mentioned limitations on entertainment options.
Value for Money
8.68
Guests felt that while the hotel is pricey, the experience is generally worth it.
Food and Beverage
7.73
Food quality, especially during special occasions, was mentioned as lacking.
Overall Experience
8.8
Overall, guests enjoyed their stay and appreciated the unique aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:58

Property Description

Luxurious Boutique Hotel in Historic Oxford

Stylish Accommodation: Indulge in the unique luxury of our converted Victorian prison rooms featuring power showers, mood lighting, and satellite TV.

Gastronomic Delights: Experience the divine brasserie and 2 bars offering a culinary journey within the fabulous original architecture of Malmaison Oxford.

Convenient Amenities: Enjoy free Wi-Fi throughout the property, full cooked or continental breakfast options, and the availability of wired internet in your room for a seamless stay.

Book now to experience a captivating blend of history and luxury at Malmaison Oxford!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults.

Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel:

0-4 years old – Breakfast Complimentary/
5- 11 years old – Breakfast charged at 50% full price/
12 and over breakfast charged at full adult price.
Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (ÂŁ30 per night) directly with the hotel.

From 29 October 2025, a £5 daily congestion charge will apply to cars driving through central Oxford – please check if you need a permit.

There is a limit of 30 onsite parking spaces at the hotel which must be booked in advance by contacting the hotel to the contact number provided on the confirmation after booking. The charge is GBP 34 for an overnight stay from 15:00 until 12:00 the next day. Spaces are subject to availability and must be booked prior to your stay in order to guarantee a reserved space. You will be asked to leave your keys with our reception team upon arrival. Please contact the hotel for further details. Valet parking is also available.

When traveling with a dog, please note that an extra charge of ÂŁ25 for 1 dog or ÂŁ40 for maximum 2 dogs, per night applies . Dogs are allowed in designated guest rooms-please notify the hotel in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for ÂŁ45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for ÂŁ30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 34 per day.

Location

Guest Reviews

8.6
Based on 5291 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
J
John • solo_traveller • gb
10
Pros:

Staff were very attentive, especially in the restaurant. Food was sublime. It's a wonderful hotel.

Cons:

We'd return far more often if it wasn't so prohibitively expensive.

2026-07-25 • via Nuitee
N
Nicola • solo_traveller • gb
9
2026-07-25 • via Nuitee
C
Cindy_bb • solo_traveller • gb
10
Prison hotel
Pros:

Its a very unique hotel

Cons:

More parking on site however car park not far away

2026-07-25 • via Nuitee
E
Emily • couple • au
10
Great stay, highly recommended
Pros:

All staff we encountered were amazing, very welcoming and accommodating. The valet parking was extremely easy. They kindly upgraded our room to a Signature Suite, which was great. It was a large space, split level, very clean and we were able to watch a local play from our balcony. Bed was king size and the bathroom was large. There was ample space for the two of us. The restaurant was lovely, great cocktails, good food and awesome service. The hotel is a short walk to shops and local attractions. Highly recommend staying here.

Cons:

Nil

2026-07-25 • via Nuitee
A
Anne-Lise • couple • fr
9
2026-07-25 • via Nuitee
A
Andrre • couple • gb
8
Good location unique and one off experience
Pros:

The unique theme and history
Very clever and sensitive conversion to a hotel

Cons:

Members of the public able to walk through as part of the castle and prison tour
Staff seemed low and run off their fit on the bar area. With strange and short opening times for residents

2026-07-25 • via Nuitee
B
Busra • family_with_children • tr
8
2026-07-25 • via Nuitee
L
Lucia • couple • it
10
Soggiorno affascinante , l’antica Oxford con i confort 2026
Pros:

Tranquillo e riservato affascinante camere insonorizzate e climatizzate ,letti e lenzuola da regina , caffè the e biscotti in camera

Cons:

Nulla

2026-07-25 • via Nuitee
L
Laura • solo_traveller • au
9
2026-07-24 • via Nuitee
C
Carolin • solo_traveller • de
6
Für eine Nacht okay - längerer Aufenthalt nicht zu empfehlen
Pros:

Histortisches Gebäude, Boutique Hotel Charme, zentrale Lage

Cons:

Unser Zimmer befand dich im Nebengebäude. Ohne Fahrstuhl mit schmalen Treppen. Mit großem Koffer schwerer Zugang für Einzelperson. Zimmer nett - allerdings viele Abnutzungsspuren im Bad am Schrank, Leisten und Schreibtisch zu erkennen. Fenster im Bad + Schlafzimmer konnten nicht geöffnet werden. Keine Frischluft. Aircondition im Zimmer vorhanden. Trotz geringster Einstellung war es in der Nacht zu kalt. Daher mussten wir bei 27 Grad Außentemperatur ohne Airconditioner schafen. Es war drückend und heiß im Zimmer. Ab 05.30 Uhr fuhr (täglich) die Müllabfuhr direkt vor unser Zimmer. Teilweise kam die Müllabfuhr bis zu 3x (stündl). Keine Toilettenbürste im Bad. Schrankraum ideal für 1-2 Tage - nicht aber für 2 Personen mit Aufenthalt von vier Nächten. Feuertüren, die die Gebäude abtrennen, waren nicht gedämpft und erzeugten enormen Krach, wenn sie nicht leise geschlossen werden.

Fazit: Für eine Zwischenübernachtung okay, von mehreren Nächten würde ich abraten.

2026-07-24 • via Nuitee
M
Martin • solo_traveller • gb
8
1 night stay
Pros:

Staff were great
Location spot on

Cons:

Not the most comfortable bed I've slept in

2026-07-23 • via Nuitee
J
Julie • couple • gb
10
Pros:

Beautiful in the castle grounds

2026-07-23 • via Nuitee
S
Stuart • couple • gb
9
2026-07-22 • via Nuitee
M
Monique • family_with_children • br
5
Ar condicionado e elevador nĂŁo funcionavam.
Pros:

As acomodações estavam limpas e arrumadas. O banheiro era bem amplo e moderno. A localização é excelente, próximo ao shopping e ao centro. Dava para fazer tudo a pé. O café da manhã era ok.

Cons:

O ar condicionado nĂŁo estava funcionando e fomos no verĂŁo. Dormir foi um grande problema devido ao calor. O quarto era muito pequeno e as janelas nĂŁo abriam. O hotel era uma antiga prisĂŁo e na parte que fiquei a estrutura foi preservada com teto e portas baixos. O elevador tb nĂŁo estava funcionando.

2026-07-22 • via Nuitee
M
Marjorie • couple • gb
9
2026-07-22 • via Nuitee
M
Marc • couple • be
8
2026-07-21 • via Nuitee
L
Lisa • couple • gb
7
Nice enough but expensive
Pros:

Proximity to city centre
Quirky concept

Cons:

Expensive for what offered
Small room that had an odd smell
Air conditioning unit switching self off and unable to manage some controls which were locked

2026-07-21 • via Nuitee
M
Maria • solo_traveller • hu
10
2026-07-21 • via Nuitee
A
Anna • family_with_children • us
8
Fascinating, modern, eclectic hotel with a dark past.
Pros:

The decor is lovely. Furniture was stylish and comfortable. The location was unbeatable for accessing Oxford by a short walk and if you like having full access to shopping and restaurants one block over. General manager named Eve was excellent and helpful!

Cons:

Air conditioner was out during the heat wave. Our suite was on the top floor/ corner with full sun all day. Fans were brought in and helped. Manager did her best. :) Reception and concierge were barely happy (maybe the garrison’s spiritual energy remains?)
Elevators were out the entirety of our stay. Buffet was okay. Coffee was dispensed from the brewing machine by the cup. No protein served.

2026-07-21 • via Nuitee
J
Josip • family_with_children • hr
10
2026-07-21 • via Nuitee