Malmaison Oxford

Hotels
Frasers Hospitality
8.6 (4749 reviews)
3, Oxford Castle, New Road , Oxford , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Unique hotel experience
Great location
Cons:
Heating issues
Food quality inconsistencies
Room comfort

Categories

Cleanliness
8.23
Some reviews mentioned issues with room heating and general wear in certain rooms.
Service
9.2
Staff were consistently noted as friendly and helpful throughout multiple reviews.
Location
9.24
Multiple reviews highlighted the excellent and unique location of the hotel.
Room Quality
8.19
Several guests mentioned issues with room comfort and heating.
Amenities
8.72
The hotel offers various amenities, though some mentioned limitations on entertainment options.
Value for Money
8.68
Guests felt that while the hotel is pricey, the experience is generally worth it.
Food and Beverage
7.73
Food quality, especially during special occasions, was mentioned as lacking.
Overall Experience
8.8
Overall, guests enjoyed their stay and appreciated the unique aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:58

Property Description

Luxurious Boutique Hotel in Historic Oxford

Stylish Accommodation: Indulge in the unique luxury of our converted Victorian prison rooms featuring power showers, mood lighting, and satellite TV.

Gastronomic Delights: Experience the divine brasserie and 2 bars offering a culinary journey within the fabulous original architecture of Malmaison Oxford.

Convenient Amenities: Enjoy free Wi-Fi throughout the property, full cooked or continental breakfast options, and the availability of wired internet in your room for a seamless stay.

Book now to experience a captivating blend of history and luxury at Malmaison Oxford!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults.

Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel:

0-4 years old – Breakfast Complimentary/
5- 11 years old – Breakfast charged at 50% full price/
12 and over breakfast charged at full adult price.
Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

From 29 October 2025, a £5 daily congestion charge will apply to cars driving through central Oxford – please check if you need a permit.

There is a limit of 30 onsite parking spaces at the hotel which must be booked in advance by contacting the hotel to the contact number provided on the confirmation after booking. The charge is GBP 34 for an overnight stay from 15:00 until 12:00 the next day. Spaces are subject to availability and must be booked prior to your stay in order to guarantee a reserved space. You will be asked to leave your keys with our reception team upon arrival. Please contact the hotel for further details. Valet parking is also available.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night applies . Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 34 per day.

Location

Guest Reviews

8.6
Based on 4749 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.8
S
Sally couple gb
10
5⭐️
Pros:

Wow! Absolutely stunning. 1 night just isn’t enough. My husband & I had an impulse night away here and was in a Club cell room. Just wow absolutely beautiful. Within an hour a cushion came flying out of the window seat across our room. Both of us during the night at different intervals felt something touching our left leg. While the other was asleep.
The staff was absolutely amazing and so welcoming. The young chap on the bar also lovely chap and really enjoyed our chat.
Even all the other guests in passing all lovely people. Overall definitely a 10/10. Thank you all and look forward to coming back for hopefully longer next time.

Cons:

.

2026-02-15 via Nuitee
M
Maccel couple gb
10
Absolutely incredible
Pros:

Firstly, the castle was absolutely stunning. We stayed in the cell room which was beautiful and very comfortable. The staff were the kinsdest and most accommodating. Cleaniness too was outstanding. The restaurant bar and food was a 10/10 and again the staff were brilliant.

Cons:

If i had any criticism at all, it would be for main shower to also have a small shower head in addition to the big one, in order to be able to move about and use comfortably t3

2026-02-14 via Nuitee
K
Kenneth couple gb
8
Excellent hotel and staff, had an enjoyable stay. Upsell emails not welcome
Pros:

Staff were outstanding, professional and welcoming both on reception and in the bar. Made a real difference.

Cons:

The constant upsell emails before we arrived. One I can accept but 3 was too much and puts me off booking again. Sounds simple but just don't bombard customers who have already committed to stay.

2026-02-14 via Nuitee
C
Claire solo_traveller gb
9
Splendid hotel in the heart of Oxford
Pros:

I booked very last minute for a Sunday night. I was upgraded (I think?) into one of the governor's rooms, which was a delight - lovely and well equipped sitting room with large TV, nice leather ottoman and very loungeable sofas! The bedroom itself, down a couple of steps, was very comfy and the bathroom was excellent. It was all well-appointed, pleasant, good quality bed linen, duvet and pilllows, and the desk was comfortable to work at.
I had supper in the restaurant which was very nice.
Staff were pleasant and helpful e.g. kindly bringing Earl Grey teabags up to my room (why do hotels only ever put English Breakfast in rooms?!). I din't have breakfast so can't comment on that.
It's great location, close to The Westgate Centre. Very convenient for all of Oxford's attractions.
Overall it's a fun place to be. Fascinating architecture, interestingly converted into a hotel. I'd definitely go back.

Cons:

A few small niggles:
- most importantly, the room was quite cold and there were no instructions on. how to fix it or obvious thermostat penal. I eventually worked out how to turn on the radiator in the bedroom area which warmed up nicely, but there was nothing in the sitting room area to turn on. One dial on the wall did something but had no instructions and I think was actually aircon - the opposite of what I wanted. Instructions would have helped.
- The lighting on the desk wasn't brilliant. Hotels are so often so dark. This wasn't as bad as some, but a brighter desk lamp would have been greatly appreciated
Neither of these were enough to spoil my stay in what is an excellent hotel

2026-02-13 via Nuitee
M
Mike family_with_children gb
10
Pros:

The hotel is simply stunning . Very hight quality.
You just have to go staff are so helpful and the breakfast is beautiful.

2026-02-13 via Nuitee
M
Max solo_traveller gb
7
Pros:

Quirky

Cons:

Rooms are big but not very comfortable (partly given heritage

2026-02-13 via Nuitee
H
Holly couple gb
10
2026-02-12 via Nuitee
S
Syria couple it
10
2026-02-12 via Nuitee
H
HATİCE solo_traveller tr
5
2026-02-12 via Nuitee
O
Owen couple au
7
Cool building, great location and helpful staff. The noise however can be an inconvenience.
Pros:

The location and staff

Cons:

The noise. They have a conference room in the middle of the accommodation. The room was used for a party which had a DJ in the evening. The staff did try to mitigate the disruption but it was still unpleasant.

2026-02-11 via Nuitee
I
Ian solo_traveller gb
10
Stayed four times and this was the first time in one of the ‘cells’. Lots of fun.
Pros:

Quirky and historical

2026-02-11 via Nuitee
J
Julian couple gb
9
2026-02-10 via Nuitee
F
Frances family_with_children gb
9
Pros:

The friendly and welcoming staff. The general presentation of the room. The bathroom and shower facilities were very good. The originality of the location decor etc. Breakfast kipper was delicious. A most enjoyable stay.

Cons:

We were more than happy with our accommodation, room 110. We were up graded which was a pleasant surprise.

2026-02-10 via Nuitee
F
furkan couple tr
10
Pros:

Çok temizdi. Her şey çok güzeldi

Cons:

Asansörün biri bozuktu ve çok yavaştı.

2026-02-10 via Nuitee
L
Linda couple gb
8
Great and welcoming staff, very good to have parking and a good location
Pros:

It’s quirkiness as an old prison.

Cons:

Hotel rooms poorly lit

2026-02-10 via Nuitee
W
Will couple gb
9
An excellent unique stay at a great hotel.
Pros:

The property offers a unique experience with it being a historical prison. The rooms were lovely with everything you need but still with features from its history. The staff were brilliant and friendly and the location was perfect short walk to the centre.

Cons:

Overall it was great but one thing notice was perhaps just some spots missed on cleaning, bed side tables seem slightly dusty. But this was a minor issue.

2026-02-10 via Nuitee
C
Cobley couple gb
8
Very good overall and would definitely stay again
Pros:

Quirky, luxury, clean

Cons:

Badly signposted to get to hotel and within for breakfast room etc. Not told at check in, had to ask

2026-02-10 via Nuitee
J
John couple gb
9
Comfortable stay in fantastic building in the centre of Oxford
Pros:

Location was great with everything within walking distance. Breakfast was very good

2026-02-10 via Nuitee
L
Lidewine solo_traveller nl
8
Pros:

Originele locatie in een oude gevangenis. Knusse kamer. Vriendelijk personeel.

Cons:

De badkamer was niet optimaal schoongemaakt

2026-02-10 via Nuitee
C
Cathy couple gb
9
2026-02-09 via Nuitee