Fênix Hotel Bom Retiro

Hotels
•
Fênix
7.4 (3072 reviews)
Rua Prates 324 , Sao Paulo , br

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Grocery deliveries
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Attentive staff
Breakfast variety
Cons:
Poor cleanliness
Unmaintained rooms
Lack of towels

Categories

Cleanliness
5.56
Numerous reviews highlight poor cleanliness in both the rooms and bathrooms, with reports of dirt, inadequately cleaned facilities, and lack of towels.
Service
8.53
Service received positive mentions, particularly for the staff's attentiveness and kindness.
Location
9.07
The location is frequently praised as a strong asset of the hotel, ideal for shopping and access to restaurants.
Room Quality
6.52
Feedback indicates issues with room conditions, including old furniture, lack of maintenance, and complaints about amenities.
Amenities
7.05
Amenities are criticized for being outdated and not meeting guest expectations, particularly regarding towels and kitchen facilities.
Value for Money
8.01
While some guests feel the price could be justified by the location, many believe that overall value is lacking due to cleaning and maintenance issues.
Food and Beverage
6.56
Guests reported dissatisfaction with the breakfast quality and variety, which was considered subpar.
Overall Experience
7.93
Overall, guests had mixed experiences, particularly citing location and service in a positive light but struggling with cleanliness and quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:58

Property Description

Modern Accommodations
Fênix Hotel Bom Retiro, located in the heart of Sao Paulo, offers contemporary air-conditioned rooms with free WiFi, perfect for both leisure and business travelers. Each room is equipped with a desk, flat-screen TV, and a private bathroom for your comfort.

Convenient Amenities
Enjoy the convenience of a 24-hour front desk and non-smoking property during your stay at this 3-star hotel. Bed linen, towels, and a wardrobe are included in all units, ensuring a hassle-free experience for guests.

Prime Location
Situated just 700 meters from Pinacoteca do Estado de São Paulo, with Teatro Porto Seguro 1.3 km away, Fênix Hotel Bom Retiro provides easy access to popular attractions. Book now to experience the best of Sao Paulo during your stay.

Important information:

Guests that books 4 or more rooms will have the nonrefundable policy applied. The property will use the card provided to guarantee the reservation to charge the total price of the reservation in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 3072 reviews
Cleanliness: 5.56
Service: 8.53
Location: 9.07
Room Quality: 6.52
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 6.56
Overall Experience: 7.93
J
Jose Uilton Araujo De Almeida • solo_traveller • br
4
2026-05-17 • via Nuitee
R
Rooseliane • solo_traveller • br
7
Pros:

Proximidade da rua José Paulino

Cons:

Estrutura física muito antiga

2026-05-15 • via Nuitee
P
Pedro • extended_group • pt
5
Pros:

O pequeno almoço era razoável e o quarto também.

Cons:

Creio que a casa de banho no geral precisa de estar mais completa. O Wi-fi nao funcionava no nosso quarto.

2026-05-15 • via Nuitee
F
Fabio Junqueira • solo_traveller • br
7
Precisam melhorar o preço
Pros:

Localização

Cons:

Valor muito alto entregando pouco

2026-05-14 • via Nuitee
W
Weleson • solo_traveller • br
9
Muito bom pelo preço.
Pros:

Os quartos São confortáveis, os funcionários são muito simpáticos e atenciosos, a moça da recepção foi bem receptiva.

Cons:

Não tinha toalhas! Mas eles pegaram quando solicitei. Acho que só o elevador me deixou um pouco nervoso, fazia muito barulho.

2026-05-14 • via Nuitee
S
Suzana • couple • br
10
Hotel muito bom cama confortável boa localização ótimo atendimento
Pros:

Nada

Cons:

Nada

2026-05-13 • via Nuitee
C
Cristiane • solo_traveller • br
4
2026-05-13 • via Nuitee
G
Gustavo • solo_traveller • br
10
2026-05-12 • via Nuitee
F
França • couple • br
8
Amei
Pros:

Achei a higiene do local muito boa, conforto atendimento muito bom

Cons:

Não gostei de ficar no andar da cozinha pois a movimentação é grande d e manha e isso atrapalha o descanso

2026-05-11 • via Nuitee
C
Christian • solo_traveller • br
6
2026-05-10 • via Nuitee
A
Angela • couple • br
8
2026-05-09 • via Nuitee
M
Michelle • solo_traveller • br
6
2026-05-09 • via Nuitee
G
Geraldo • solo_traveller • br
8
2026-05-07 • via Nuitee
D
Danilo • couple • br
1
2026-05-07 • via Nuitee
G
Gonçalo Pizzaiolo • solo_traveller • br
7
Pros:

Fui muito bem recepcionado!

Cons:

O chão do quarto estava muito sujo e o box do banheiro na hora do banho,a água escorria para fora e molhava o banheiro!
E o frigobar era muito pequeno e com muito gelo no congelador que era sem porta e congelava quase tudo.

2026-05-06 • via Nuitee
D
Douglas Francioli Bassoto • solo_traveller • br
2
2026-05-06 • via Nuitee
L
Luis • solo_traveller • br
7
Ótima estadia
2026-05-06 • via Nuitee
A
Ann • couple • nl
5
2026-05-05 • via Nuitee
C
Calazans • solo_traveller • br
7
2026-05-05 • via Nuitee
M
Maria Izabela • solo_traveller • br
10
2026-05-05 • via Nuitee