Rolla Suites Hotel -Former J5 Bur Dubai Hotel

Hotels
6.1 (4009 reviews)
Rolla Street , Dubai , AE

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Cons:
Poor cleanliness
Bad service attitude
Inadequate amenities

Categories

Cleanliness
3.93
Multiple reviews indicate poor cleanliness, with mentions of cockroaches, bed bugs, and unclean bathrooms.
Service
7.9
Some reviews showed positive sentiment towards staff; however, others mentioned arrogance, leading to an average rating.
Location
9.44
Several reviews highlighted the excellent location as a major pro for the hotel.
Room Quality
5.89
Comments regarding bad smells and inadequate facilities indicate below-average room quality.
Amenities
5.42
Amenities were not well received and there were complaints about lack of services.
Value for Money
4.38
Frequent mentions of poor value for money, including lack of included services for the price paid.
Food and Beverage
4.93
Breakfast options were described poorly, contributing to dissatisfaction in the food category.
Overall Experience
6.9
Overall mixed experiences, with a balance of positive comments about location and negative aspects of cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:20

Property Description

Experience a luxurious stay at The Rolla Suites Hotel, formerly J5 Bur Dubai Hotel, located just 400 metres from Al Fahidi Metro Station.

Relax in Style: Unwind at our stunning rooftop swimming pool, where you can soak up the sun on comfortable loungers while sipping a refreshing drink.

Modern Comfort: Each room is designed with modern furnishings, featuring comfortable seating, a work table, and a minibar. Enjoy the convenience of air conditioning and a private bathroom with contemporary amenities.

Explore the City: Our dedicated staff at the tour desk are eager to assist you with local attractions, car hire, and services like laundry and dry cleaning. With Meena Bazaar, Burjuman Mall, Heritage Village, and Dubai Creek nearby, exciting adventures are just a short walk away.

Book your stay with us today for an unforgettable getaway!

Important information:

The hotel provides transfers to and from Dubai International Airport for an additional fee.

Guests are required to present their original Emirates ID or passport at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Guest Reviews

6.1
Based on 4009 reviews
Cleanliness: 3.93
Service: 7.9
Location: 9.44
Room Quality: 5.89
Amenities: 5.42
Value for Money: 4.38
Food and Beverage: 4.93
Overall Experience: 6.9
C
chirag • solo_traveller • ae
1
Pros:

No tv in the unit
the entire room was dirty, all carpets were dirty.

2026-09-11 • via Nuitee
Y
Yogesh • couple • ae
1
2026-09-11 • via Nuitee
F
Fiza • couple • ae
1
2026-09-10 • via Nuitee
W
Waqas • solo_traveller • pk
8
Pros:

Area was nice

Cons:

Loud music when come to the reception

2026-09-10 • via Nuitee
N
Nwe • solo_traveller • mm
5
2026-09-09 • via Nuitee
S
Siyad • couple • in
4
feeling bad
Pros:

Room Size is very good, but the sofa was very poor situation, not cleaned & there is no bath towel provided in washroom. and also the AC sound was little bit noisy.

Cons:

Cleaning is mandatory
Use it some good air freshners also

2026-09-08 • via Nuitee
S
Syed • couple • ae
8
2026-09-07 • via Nuitee
D
Dil Raj • couple • ae
1
Bed bugs in the bed
Pros:

Very dirty

Cons:

Very dirty no clean fully smelly

2026-09-06 • via Nuitee
S
Selva • solo_traveller • ae
7
2026-09-06 • via Nuitee
C
Cockerill • couple • gb
1
2026-09-05 • via Nuitee
P
prakash • solo_traveller • ae
1
2026-09-03 • via Nuitee
M
Mustafa • solo_traveller • ae
2
2026-09-03 • via Nuitee
M
Marvin Dizon Rivera • solo_traveller • ae
10
Good Value for Money. Room Cleanliness needs Improvement. Very spacious room
Pros:

Overall, the hotel is good value for money and worth considering, especially for travelers looking for an affordable and convenient stay. The location is accessible to public transportation, making it easy to travel around and reach nearby places.

Cons:

There were a few issues during my stay that could be improved. There was no towel provided upon check-in, and I noticed some seepage on the wall. I also found an old medicine sachet inside the drawer and a spider web when I opened the curtain. These details suggest that the room could benefit from a more thorough inspection and cleaning before guests arrive. The tissue holder in the bathroom is full of rust. The WC needs to scrubbed.
Despite these issues, the hotel has good potential, particularly because of its convenient location and reasonable price. I hope the management can address these concerns to improve the overall guest experience.

2026-09-03 • via Nuitee
K
Kishore • solo_traveller • ae
7
Cons:

WE DID LATE CHECK IN AROUND 11 PM WE REQUESTED LATE CHECK OUT AROUND 2PM THEY REFUSE THAT.IF HOTEL NOT BUSY IF THEY ACCEPT 2 HOURS LATE CHECK OUT IT WILL BE MORE HAPPY.
WASHROOM SINK WAS BROKEN AS WELL before checkin.

2026-09-03 • via Nuitee
V
vignesh • extended_group • ae
2
2026-09-02 • via Nuitee
A
Attaullah • solo_traveller • pk
1
2026-09-01 • via Nuitee
A
Aasim • couple • om
2
و
Pros:

لا يصلح لي عوائل

Cons:

و

2026-09-01 • via Nuitee
A
Attaullah • couple • pk
1
2026-09-01 • via Nuitee
A
Aizaz Ali • solo_traveller • ae
10
2026-08-31 • via Nuitee
M
Muharam • solo_traveller • ae
3
2026-08-31 • via Nuitee