Rolla Suites Hotel -Former J5 Bur Dubai Hotel

Hotels
6.1 (3702 reviews)
Rolla Street , Dubai , ae

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Children allowed

Facilities

Meeting rooms
Health club
Nightclub
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Cons:
Poor cleanliness
Bad service attitude
Inadequate amenities

Categories

Cleanliness
3.93
Multiple reviews indicate poor cleanliness, with mentions of cockroaches, bed bugs, and unclean bathrooms.
Service
7.9
Some reviews showed positive sentiment towards staff; however, others mentioned arrogance, leading to an average rating.
Location
9.44
Several reviews highlighted the excellent location as a major pro for the hotel.
Room Quality
5.89
Comments regarding bad smells and inadequate facilities indicate below-average room quality.
Amenities
5.42
Amenities were not well received and there were complaints about lack of services.
Value for Money
4.38
Frequent mentions of poor value for money, including lack of included services for the price paid.
Food and Beverage
4.93
Breakfast options were described poorly, contributing to dissatisfaction in the food category.
Overall Experience
6.9
Overall mixed experiences, with a balance of positive comments about location and negative aspects of cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:20

Property Description

Experience a luxurious stay at The Rolla Suites Hotel, formerly J5 Bur Dubai Hotel, located just 400 metres from Al Fahidi Metro Station.

Relax in Style: Unwind at our stunning rooftop swimming pool, where you can soak up the sun on comfortable loungers while sipping a refreshing drink.

Modern Comfort: Each room is designed with modern furnishings, featuring comfortable seating, a work table, and a minibar. Enjoy the convenience of air conditioning and a private bathroom with contemporary amenities.

Explore the City: Our dedicated staff at the tour desk are eager to assist you with local attractions, car hire, and services like laundry and dry cleaning. With Meena Bazaar, Burjuman Mall, Heritage Village, and Dubai Creek nearby, exciting adventures are just a short walk away.

Book your stay with us today for an unforgettable getaway!

Important information:

The hotel provides transfers to and from Dubai International Airport for an additional fee.

Guests are required to present their original Emirates ID or passport at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for AED 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.1
Based on 3702 reviews
Cleanliness: 3.93
Service: 7.9
Location: 9.44
Room Quality: 5.89
Amenities: 5.42
Value for Money: 4.38
Food and Beverage: 4.93
Overall Experience: 6.9
S
shani • solo_traveller • pk
4
2026-02-26 • via Nuitee
S
Savio • extended_group • ae
10
2026-02-26 • via Nuitee
E
Eslam Mekhimar Mahmoud Ali • family_with_children • ae
1
Pros:

لا شي

Cons:

كل شي

2026-02-25 • via Nuitee
R
Rana Magar • family_with_children • np
10
Pros:

We had a wonderful stay at Rolla Suites this time also as always.Everything was excellent from start to finish.
The service was outstanding,the staff were very friendly and helpful and overall atmosphere was calm and relaxing.
The room was clean, beautiful, comfortable and very quiet with no any disturbance at all.We truly enjoyed our stay.
Special thanks to Ms.Cherry for her kindness and professionalism which felt like we were Special guest or at least it felt like that the entire time.
Definitely not our last visit -we will come back again.Highly recommended!✨✨

2026-02-25 • via Nuitee
K
Kumar • family_with_children • in
1
2026-02-25 • via Nuitee
R
Rana Magar • family_with_children • np
10
2026-02-24 • via Nuitee
H
Hamad • couple • ae
1
2026-02-23 • via Nuitee
S
Sanjeewa Perera • extended_group • lk
10
Pros:

Its all good, I am normally visiting you hotel and its nice and good peaceful place to relax.
Thank you for the service.
But you need to bring well standard in washroom. Also I thing its bater to change the pillows.

Cons:

washroom/Pillows

2026-02-23 • via Nuitee
F
Fathima • family_with_children • ae
9
2026-02-22 • via Nuitee
R
Robin • couple • qa
7
Overall a good stay.
Pros:

Hotel is situated at a good location. The staff was friendly and polite. Ordering food in the room was easy as there were a lot of restaurant options around the hotel location. Overall it was a good stay.

Cons:

Cleaning staff were good and prompt. However, the room needs a deep clean to be done. There were quiet a few of cockroaches running around which makes it look bad. The rooms does need some good lighting and AC needs servicing.

2026-02-22 • via Nuitee
H
Hemant • solo_traveller • in
10
2026-02-14 • via Nuitee
N
Noufal • couple • in
3
2026-02-14 • via Nuitee
A
AliFamily • solo_traveller • gb
8
No dramas….what you see is what you get.
Pros:

Location was convenient . Staff were friendly.

Cons:

I would have appreciated room slippers.

2026-02-14 • via Nuitee
H
Hussam • family_with_children • ae
6
Pros:

The staff

Cons:

The building is old
Everything inside is old
The value for the money is very bad

2026-02-14 • via Nuitee
C
chettri • couple • ae
10
Good I like it overall
Pros:

I like the location hotel also good but room was not so clean

Cons:

Room was not so clean out room was last floor

2026-02-12 • via Nuitee
A
AMARTYA • solo_traveller • sa
7
2026-02-12 • via Nuitee
R
Rejith • solo_traveller • qa
6
2026-02-10 • via Nuitee
S
SAGAR • family_with_children • in
6
2026-02-10 • via Nuitee
D
Dhakan • family_with_children • in
4
2026-02-10 • via Nuitee
H
Hemant • solo_traveller • in
10
2026-02-09 • via Nuitee