Rolla Suites Hotel -Former J5 Bur Dubai Hotel

Hotels
6.1 (4009 reviews)
Rolla Street , Dubai , AE

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Cons:
Poor cleanliness
Bad service attitude
Inadequate amenities

Categories

Cleanliness
3.93
Multiple reviews indicate poor cleanliness, with mentions of cockroaches, bed bugs, and unclean bathrooms.
Service
7.9
Some reviews showed positive sentiment towards staff; however, others mentioned arrogance, leading to an average rating.
Location
9.44
Several reviews highlighted the excellent location as a major pro for the hotel.
Room Quality
5.89
Comments regarding bad smells and inadequate facilities indicate below-average room quality.
Amenities
5.42
Amenities were not well received and there were complaints about lack of services.
Value for Money
4.38
Frequent mentions of poor value for money, including lack of included services for the price paid.
Food and Beverage
4.93
Breakfast options were described poorly, contributing to dissatisfaction in the food category.
Overall Experience
6.9
Overall mixed experiences, with a balance of positive comments about location and negative aspects of cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 23:20

Property Description

Experience a luxurious stay at The Rolla Suites Hotel, formerly J5 Bur Dubai Hotel, located just 400 metres from Al Fahidi Metro Station.

Relax in Style: Unwind at our stunning rooftop swimming pool, where you can soak up the sun on comfortable loungers while sipping a refreshing drink.

Modern Comfort: Each room is designed with modern furnishings, featuring comfortable seating, a work table, and a minibar. Enjoy the convenience of air conditioning and a private bathroom with contemporary amenities.

Explore the City: Our dedicated staff at the tour desk are eager to assist you with local attractions, car hire, and services like laundry and dry cleaning. With Meena Bazaar, Burjuman Mall, Heritage Village, and Dubai Creek nearby, exciting adventures are just a short walk away.

Book your stay with us today for an unforgettable getaway!

Important information:

The hotel provides transfers to and from Dubai International Airport for an additional fee.

Guests are required to present their original Emirates ID or passport at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Guest Reviews

6.1
Based on 4009 reviews
Cleanliness: 3.93
Service: 7.9
Location: 9.44
Room Quality: 5.89
Amenities: 5.42
Value for Money: 4.38
Food and Beverage: 4.93
Overall Experience: 6.9
R
Rajpur • couple • kw
4
Pros:

Location

Cons:

Rooms are very dirty old interior carpets is very dirty smell bad very bad sofa in very dirty

2026-10-31 • via Nuitee
S
Singh • couple • ae
1
Pros:

Nothing is there special even staff not good

Cons:

After cheak in they nothing is there even no towel ac is not working properly

2026-10-31 • via Nuitee
R
Rajpur • couple • kw
4
2026-10-31 • via Nuitee
C
Chand • family_with_children • in
1
Never book.rude
Pros:

Nothing

Cons:

Full of bed bugs

2026-10-31 • via Nuitee
M
Marvin Dizon Rivera • family_with_children • ae
10
Pros:

Great location,the value of money was worth it. Accessible to public traanportation such a metro,taxi and bus. So many supermarket and and store.

Cons:

Very dark room. No available towels upon checked in. Need to call reception just to ask towels.

2026-10-29 • via Nuitee
W
Waqar Ali • couple • ae
10
2026-10-27 • via Nuitee
C
Christopher • extended_group • ae
1
The room provided was so bad. We could not stay in it. It was a waste of money.
Pros:

We could not stay for an extra minute after we saw bedbugs on the bed. So we cannot tell about the breakfast.

The location is okay.

Cons:

The place was not clean.

2026-10-25 • via Nuitee
J
jayesh • solo_traveller • ae
3
2026-10-25 • via Nuitee
M
Muhammad • couple • pk
1
2026-10-24 • via Nuitee
P
PRADEESH • couple • ae
1
Pros:

Nothing

Cons:

Nothing

2026-10-22 • via Nuitee
S
Sanje • family_with_children • ae
2
2026-10-21 • via Nuitee
A
Akhil Unnikrishnan • solo_traveller • ae
6
2026-10-20 • via Nuitee
R
Rasanji • couple • ae
10
2026-10-19 • via Nuitee
R
Ramanan • solo_traveller • in
8
Pros:

Good

Cons:

Wi-Fi

2026-10-18 • via Nuitee
M
Meneses • couple • ae
1
To be honest, I didn’t expect the reality, It was my first time using the booking.com, but the hotel completely 0 for me
Pros:

Nothing

Cons:

All to be honest

2026-10-17 • via Nuitee
A
ABDULLAH • family_with_children • sa
10
2026-10-16 • via Nuitee
S
Subba • couple • ro
2
2026-10-16 • via Nuitee
E
EAMOGETSWE • extended_group • bw
1
Unpleasant
Pros:

There is absolutely nothing I like about that hotel. The rooms were smelly and dirty. There were plates in the hotel passage as staff was not picking them up and cleaning. The receptionist lady wasn't friendly

Cons:

Everything

2026-10-16 • via Nuitee
T
Tahir • family_with_children • pk
3
2026-10-15 • via Nuitee
N
Nabil Alblushi • family_with_children • ae
3
Pros:

The A/C was not working properly

2026-10-15 • via Nuitee