London Heathrow Marriott Hotel

The executive lounge in the hotel is amazing.

Mr. Manish looked after us so well in our time in the lounge, great for pouring us some wine and taking food to our table.

Mr. Manish was extremely friendly and like to spend a few minutes telling us about his culture and food in his hometown in India.

This is the best executive lounge out of all the three Marriott properties on Bath Road.

Thank you for such great service.

Lovely hotel. Wonderful helpful staff. Sofia was great at Breakfast. Very attentive. Good Breakfast options. Made to order omelette was great. Only negative terrible coffee, simply awful.

We stayed here when our flight got canceled so it was very minute. Staff was friendly, helpful and accommodating, especially the front desk when we needed help with rescheduling our taxi. The room was cozy and clean - I loved the blue couch! The Executive Lounge was well-appointed, service was excellent, and food was great. Sophia in the lounge was very kind and friendly. Overall, I would recommend this Marriott.

One of very best Executive launch in town with wonderful food and service, Staff is very kind and soft spoken, will book again..............

Excellent location if you are flying in or out of LHR make sure to visit the executive lounge at Heathrow Marriott! The lounge staff are friendly, helpful and will go out of their way to ensure you have an outstanding experience. Smriti and Larisa helped me out, it was late evening they took my dinner order right there in the lounge, went over and above to ask me for anything I needed and all with a smile. Adding a bit of warm sunshine to a long hectic day on a typical January London weather wet, windy, bone chilling cold evening.

Sofia and the rest of the staff took amazing care of us. Super attentive. Thank you so much for all your help. We really appreciated it

Always a good experience, I tend to go to many mariott lounges but Larissa made my experience a lot better with efficient and quick service and good knowledge, check-in process was quick and efficient, the gym can use some work but all in all its a very nice hotel near the airport

Executive Lounge was amazing!! Manish was a wonderful host and explained the curry recipe used in the curry served in the Executive Lounge- a wonderful benefit of being platinum!!!

I’ve just stayed the last 2 nights.
So much was great about this hotel but I cd only give it 4 stars because ….whilst ALL the other staff were excellent, friendly and helpful just one lady wasn’t. She was serving drinks & takeaway food mainly in the corner cafe bit. Everyone can have an off-day so I don’t want to overstate this but she seemed quite fed up with all the customers.
Another small tip is the hotel should consider getting a charging cable guests could use when charging their cars in the Mariott car park (most guests won’t be carrying their own).

Talking to Manish in the lounge who asked me to give a review. Was here for the evening meal and saw the entire presentation from the start, now back for tea and pastry.. Amazing! I told the staff and cook earlier this is the best that Marriott has to offer members! Another lady said to me the same. She’d as well has been to many Marriotts but this was by far the best Member Lounge of all of them. Very, very well done!

Great location to catch our flight. Rooms were clean and spacious. Ate at the main dining twice. Two excellent servers made our time there more enjoyable. Sanjay served us at breakfast and was accommodating, attentive, and brought good energy. He went above and beyond.

We visited Carluccios this week with our family and our celiac kids.
Nothing was too much trouble for the staff. The food is always tasty, well presented and great.
Must make a special mention for Patricia (not spelt this way but unsure how it was spelt). Who was absolutely brilliant ensuring that our kids received a 100% gluten free meal. She was totally on the ball talking to the chef and reassuring us that on the eve of international travel our kids were kept safe with incredible food.
I hope the management see this review and can commend Patricia for her due care and diligence.
Highly recommended for anyone who needs a great gluten free meal near Heathrow

From the moment I stepped through the doors, I was greeted not just with smiles, but with genuine warmth that made me feel like a long lost friend returning home. The staff here don’t just serve, they connect. Whether it’s a cheeky bit of banter or a heartfelt chat, every interaction is infused with joy, humour, and authenticity.

The reception team deserve special praise. They don’t just check you in; they brighten every single day. Their energy, humour, and effortless ability to make you feel valued set the tone for the entire stay. Passing reception becomes something you look forward to because you know you’re guaranteed a laugh, a warm welcome, or a moment of genuine connection.

I even experienced an early morning fire alarm, and the way the team handled it was professional. Within moments, staff were guiding everyone calmly and efficiently out of the building, reassuring guests and keeping spirits high despite the hour. Outside, they continued to keep everyone informed, while the fire brigade carried out there search. Once safe we were allowed back into the hotel.

The restaurant is a revelation. The team is clearly on a mission to make every meal memorable. From the moment you're seated, you're treated like royalty — but with the warmth of family. The chefs deliver dishes that are both bold and comforting, each plate crafted with care and bursting with flavour, even with food allergies and intolerances.

What truly sets this hotel apart is the people! Every member of staff - from housekeeping to management - takes time to stop, chat, and share a laugh, no matter how busy they are. It’s rare to find a place where hospitality feels this human, and this fun.

If you’re looking for a stay that’s more than just comfortable — one that’s unforgettable, uplifting, and full of soul — this is the place.

Lots of stays here, most recently last week. They continue to cut costs and make the experience feel cheap, even though it is the priciest Marriott option at LHR. Examples are, no bar soap in the bathroom so you have to use shower gel or hand wash on your face. Also bathroom related, no wash cloths (flannels). Be aware there is also a hefty early check in fee if you arrive before 3pm, I did not see the fee mentioned during the booking process.

The lounge continues to be good with varied choices at the evening canapé. Breakfast has to be taken in the lounge. The Sheraton next door and the Renaissance down the road continue to offer breakfast in their restaurants, and at a lower room rate.

An extremely awesome hotel all staff very friendly and welcoming . A warming family vibe awaits you , from reception staff who are absolutely brilliant the waitresses make you feel like your at home for dinner the chefs adjusted to my lactose intollerance and came up with alternatives . Housekeepers do an outstanding job and even the general cleaners are helpful and always have a moment to stoo and chat .
During a 5 am fire alarm a well planned evacuation took place all staff sprung into action and made sure guests were safe and informed . More to the point the fire alarms do the job they were intended to do .
There are many members of staff i can name but over all this is a hotel i would highly recommend to anyone it most certainly where i will return to many more times in the future

The breakfast team was very friendly and attentive.
Dalya (i believe, sorry if mispelt) gives a warm welcome, with a genuine smile and passion for the job. She led her team with a friendly approach, eye for detail.
I could not have wished for a nicer experience for the start of my day; it really puts in in a good mood to start the day on a positive and uplifting mood

Manish and Larisa at the restaurant was top class. Always pleasant, dedicated and patient. Manish made the evening light and he shared his experience of getting an award in 2023 which was amazing. Happy to know the company appreciates him .

Not my first stay and for sure wont be the last
The welcoming staff everywhere is what makes this visit every time and every stay is extremely amazing
This time what made it special at the breakfast was
Miss Myla and Mr Ashton
Thank you for everything
Till next visit, stay blessed and keep that smile 🌹

Having stayed at many Marriott’s before previously I can honestly say the service and quality of food here was exceptional. Big thanks to chef Valentina for the delicious chicken and waitress Sofia for tending to every need.

Ciana and Manuel were absolutely fantastic in the Executive Lounge at Marriott Heathrow London! Their warm hospitality and attentive service made the experience truly exceptional. They went above and beyond to ensure every guest felt welcome and comfortable, creating a relaxed yet sophisticated atmosphere. The lounge itself was immaculate and well-stocked, but it was their genuine care and professionalism that truly stood out. If you’re visiting Marriott Heathrow, the Executive Lounge with Ciana and Manuel is an absolute must for a top-tier experience!