Facilities

Free breakfast
Fitness facilities
Health or beauty spa nearby
Carport
Free WiFi
24-hour front desk
Garden
Continental breakfast
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Good location (walkable to restaurants/shops)
Pool pleasant and properly tempered
Good value / price-quality relationship
Pleasant gardens and generally clean rooms (reported by some)
Cons:
Small rooms and limited space for luggage
Nighttime noise/music and thin walls
Intermittent/failing internet and slow front-desk response at times
No elevator and slow parking access; accessibility issues
Pool smaller than pictured and pool furniture in poor condition
Breakfast unremarkable / inconsistent

Categories

Cleanliness
7
Mixed mentions: some guests report rooms as clean and gardens noted, while others mention stained paint and mattress/linen issues; overall neutral-to-slightly-positive cleanliness.
Service
8
Generally praised: multiple comments about very friendly and attentive staff; some reports of slow responses at the front desk and limited restaurant staff during busy times.
Location
8.5
Consistently positive: well-located, convenient for walking to restaurants/shops and not far from town center; guests highlight the good location.
Room Quality
5.5
Several negative points: many guests mention small rooms, limited space for luggage, missing or weak air conditioning, noisy drainage sounds and dated/blemished decor.
Amenities
6
Mixed amenities: pool temperature and gardens praised, but pool size/design, lack of elevator, slow parking access, intermittent internet and missing in-room conveniences (iron) were problems.
Value for Money
8
Often noted as good value: guests explicitly mention good price-quality relationship and good value for the money.
Food and Beverage
7
Neutral-to-positive: hotel food generally liked and restaurant available all day; breakfast described as acceptable but unremarkable by some guests.
Overall Experience
6
Overall mixed experience: friendly staff and good location/pool balance some negatives (noise, room size, internet); overall impression is modestly below target for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 05:09

Property Description

Experience the charm and comfort of Grand Vista Cuernavaca, your ideal retreat in the heart of Cuernavaca.

Recreational Amenities
Unwind in our stunning outdoor pool or stay active in our modern fitness center. Whether seeking relaxation or rejuvenation, our amenities have you covered, making every moment enjoyable.

Dining Delights
Savor a delectable meal at our on-site restaurant, and don't miss our complimentary continental breakfast served daily. A perfect way to start your day before exploring the vibrant local attractions!

Convenient Services
Stay connected with complimentary wireless internet, and enjoy hassle-free travel with airport shuttle services available upon request. Limited parking is also offered for your convenience.

Don't miss out on your memorable stay at Grand Vista Cuernavaca—book your room today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7
Based on 46 reviews
Cleanliness: 7
Service: 8
Location: 8.5
Room Quality: 5.5
Amenities: 6
Value for Money: 8
Food and Beverage: 7
Overall Experience: 6
S
Sergio Osvaldo • couple • mx
8
Antes de reservar debes saber
Pros:

La ubicación, las instalciones y la atención del personal

Cons:

Los precios de los alimentos son costosos en relación cantidad precio

2026-07-24 • via Nuitee
P
Paola • solo_traveller • mx
5
Práctico y básico.
Pros:

La ubicación es bastante buena, el hotel es práctico si pasarás una noche.

Cons:

La habitación no es nada bonita aunque la cama si es cómoda. La regadera estaba llena de cabellos, pedí dos veces que la limpiarán y en los tres días de mi estancia nunca lo hicieron.

2026-07-21 • via Nuitee
Z
Zaragoza Hernandez • solo_traveller • mx
8
Pros:

La tranquilidad del lugar

Cons:

Lasa camas ya muy gastadas

2026-07-21 • via Nuitee
J
Jardani • solo_traveller • co
9
Pros:

La tranquilidad, el jardín, la ubicación

Cons:

Wifi mejorar,
Falto wl cafe temprano tuvimos que esperar hasta las 8 am.

2026-07-17 • via Nuitee
E
Enrique • extended_group • mx
10
2026-07-15 • via Nuitee
Z
Zaira • extended_group • mx
5
2026-07-14 • via Nuitee
E
Eunice • solo_traveller • mx
4
2026-07-13 • via Nuitee
R
Rosario • family_with_children • mx
7
Confortable y funcional
Pros:

La ubicación es relativa, pues depende a dónde vayas es como puedes decir que es buena y en mi caso fue excelente, porque estaba muy cerca del lugar donde tenía que asistir.

Tuve la oportunidad de comer en el restaurante y la comida es buena y la atención también.

Cons:

No me gustó que en su plataforma definen SUITE de una forma y a mi me dieron habitación normal, con el pretexto de que como llevaba persona de la 3a. edad, pues esa habitación era mejor y si, pero yo pagué suite y eso no me lo reembolsaron, porque según ustedes como plataforma tienen otras fotos, que también la habitación doble es suite, yo sé que no, pero la verdad ya no quise discutir, por 450 pesos más ni más rica, ni más pobre. Pero si deberían aclararlo como plataforma con el hotel.

2026-07-11 • via Nuitee
J
José Fernando • solo_traveller • mx
10
2026-07-08 • via Nuitee
F
Felipe • couple • mx
9
2026-07-05 • via Nuitee
T
Tania Shmi • solo_traveller • us
8
2026-06-27 • via Nuitee
D
De Dios Ayala • family_with_children • mx
9
2026-06-27 • via Nuitee
C
Cecilia • solo_traveller • mx
10
Pros:

Hermoso lugar

Cons:

Todo muy bien hermoso lugar

2026-06-25 • via Nuitee
C
Carlos • solo_traveller • mx
9
Pros:

La atención del personal

Cons:

Las instalaciones y luz pueden mejorar

2026-06-23 • via Nuitee
A
Antonio • solo_traveller • mx
8
Excelente
Pros:

Exelente servicio

Cons:

La ubicación y costo de habitación

2026-06-21 • via Nuitee
U
Ulises • solo_traveller • mx
10
Pros:

Holiii.
Todo y todos excelentes

Cons:

Todo muy bien

2026-06-18 • via Nuitee
F
FUENTES CADENA • solo_traveller • mx
9
2026-06-10 • via Nuitee
C
Cruz • solo_traveller • mx
8
Pros:

Pues no hay ruido

Cons:

Mi habitación olía a polvo y humedad

2026-06-09 • via Nuitee
F
Francisco Fernandez • extended_group • mx
8
BUENA EXPERIENCIA
Pros:

La Ubicación y la atención por parte del personal desde que ingresas

Cons:

Que las instalaciones probablemente requieran modernizarse un poco mas, ejemplo chapas con llaves de tarjeta, muebles de baño un poco mas nuevos, ventanas mas actualizadas, etc....

2026-06-08 • via Nuitee
R
Rafael Martinez Sobrevilla • solo_traveller • mx
9
2026-06-07 • via Nuitee