The Hotel Saratoga, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9.4 (961 reviews)
3291 S Broadway , Saratoga Springs , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Spacious rooms
Good breakfast options
Convenient location
Cons:
Icy conditions outside
Bathroom maintenance issues
Some bland furnishings
Communication issues with booking

Categories

Cleanliness
8.73
Some reviews noted issues such as mildew in the bathroom and icy conditions outside.
Service
10
Staff were frequently described as friendly and helpful, with quick resolution of issues.
Location
9.5
Conveniently located near restaurants and attractions, though some mentioned it was not downtown.
Room Quality
9.54
Spacious and comfortable rooms were frequently mentioned.
Amenities
8.99
Good breakfast options and bar in the lobby were highlighted.
Value for Money
9.52
Generally good value noted, especially with quality breakfast and room size.
Food and Beverage
8.98
Breakfast was considered decent, though there were mentions of needing better presentation.
Overall Experience
9.93
Many reviews expressed a desire to return, indicating a strong positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:16

Property Description

Convenient Location
Located near Saratoga Race Course and Casino, Saratoga Hotel offers endless options for travelers. Just 32 miles north of Albany and near I-87, our hotel provides easy access to key attractions and transportation hubs.

Modern Amenities
Start your day with a complimentary hot breakfast and stay connected with free WiFi. For business needs, take advantage of our meeting room and business center. Unwind at our fitness center and outdoor pool, ensuring a relaxing stay for all guests.

Comfortable Accommodations
Each guest room at The Hotel Saratoga features free Wi-Fi, cable TV with HBO, a microwave, and a refrigerator. With additional perks like a gym and laundry facilities, we ensure a comfortable and convenient stay for all visitors.

Book your stay at Saratoga Hotel now for a memorable and enjoyable experience in Saratoga Springs!

Important information:

Pets are welcome upon request and charges apply.Please contact the hotel for details.

Please note, a credit card authorization form must be requested and completed in advance if a guest reserves a room and wishes to pay with a different credit card.

Shuttle service is available from 7:00 - 23:00 within 5 mi of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 20, 2025 until Tue, May 19, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 961 reviews
Cleanliness: 8.73
Service: 10
Location: 9.5
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.52
Food and Beverage: 8.98
Overall Experience: 9.93
R
Ronald • couple • us
10
Great on our trip to Maine, Stayed three nights over. And one night coming back
Pros:

Breaks, room and staff all excellent

Cons:

Nothing

2026-04-21 • via Nuitee
M
Mashtura • extended_group • us
5
Pros:

Good

2026-04-20 • via Nuitee
C
Carrie • solo_traveller • us
2
Less than professional management and dirty, run down facility.
Pros:

The beds and pillows were comfortable. The woman who was in charge of breakfast was very cheery, helpful and personable.

Cons:

The moment we got there, the hotel claimed that their wifi carrier was down, so they couldnt check anyone in. We had to wait until after 7 pm, to be able to check in. The management consisted of two young girls maybe about age 21, wearing cutoff jeans and tank tops going in and out of the facility blasting music from a speaker outside the main lobby and vaping. When I asked what they could do for my family to make up for the inconvenience, the girl said, ill buy you a drink at the bar. !(seriously!?). I was not happy as I explained that we do not drink alcohol and we were there with my son for his college orientation. She was nice enough to give us a small discount on waters we bought for the room. They also wrote my credit card number on a piece of paper to charge at a later time, which made me feel very uneasy. I ended up canceling my card when I got home for safety precautions.

Upon entering the room the main door was broken. It wouldnt shut unless you picked up on it and slammed it closed! The bathroom had not been Cleaned, or wiped down and the floors were dirty, had not been mopped. None of the surfaces had been wiped down. There was some sort of stains on the curtains and bed skirts and the headboards had not been wiped down. So i had to clean the room before letting my family relax in order to feel comfortable.i didn't want to bring it up to the front desk because i felt there was no management to help us besides those two girls. There was no wifi, so we couldnt watch TV or get service for laptop until after 9 pm.

2026-04-20 • via Nuitee
T
Theresa • couple • us
8
Pros:

Good

2026-04-18 • via Nuitee
L
Lisa Marie • couple • us
10
2026-04-17 • via Nuitee
B
Bruce • couple • us
7
Pros:

Good location. Friendly staff. Good breakfast.

2026-04-15 • via Nuitee
J
John • family_with_children • us
10
Was good
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
T
Tito • solo_traveller • us
9
2026-04-08 • via Nuitee
M
Minchi • family_with_children • us
8
Pros:

Close to state park and downtown.

Cons:

Could improve:
Bathroom shower door doesn't keep water in.

2026-04-01 • via Nuitee
D
Dan • extended_group • us
10
2026-03-30 • via Nuitee
T
Todd • couple • us
7
Hotel was nice, bed was comfy. Noisy doors and people in the hallways early morning
Pros:

It was close to a lot of what we came up to do.

Cons:

It advertised a hot tub but had no hot tub, pretty disappointing

2026-03-30 • via Nuitee
L
Louis • family_with_children • us
10
2026-03-28 • via Nuitee
C
Christina • solo_traveller • us
8
2026-03-27 • via Nuitee
J
Jennifer • family_with_children • us
10
Bad luck
Pros:

I always stay here.

Cons:

That I got a room that the door was broken. Moved to another room. That was not properly cleaned. I always stay here, this is the 1st time something like this occurred

2026-03-27 • via Nuitee
J
Jeremy • couple • us
10
2026-03-24 • via Nuitee
S
Shirley • family_with_children • us
10
Pros:

We are very happy with this hotel. It is so comfortable. Our dog was more than welcome.

2026-03-20 • via Nuitee
J
Jayme P • couple • us
8
2026-03-19 • via Nuitee
S
Subinita • couple • us
9
2026-03-16 • via Nuitee
V
Virginia • couple • us
9
2026-03-15 • via Nuitee
J
Jose • couple • us
9
Pros:

Clean rooms, personable staff

2026-03-14 • via Nuitee