The Hotel Saratoga, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9.4 (932 reviews)
3291 S Broadway , Saratoga Springs , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Spacious rooms
Good breakfast options
Convenient location
Cons:
Icy conditions outside
Bathroom maintenance issues
Some bland furnishings
Communication issues with booking

Categories

Cleanliness
8.73
Some reviews noted issues such as mildew in the bathroom and icy conditions outside.
Service
10
Staff were frequently described as friendly and helpful, with quick resolution of issues.
Location
9.5
Conveniently located near restaurants and attractions, though some mentioned it was not downtown.
Room Quality
9.54
Spacious and comfortable rooms were frequently mentioned.
Amenities
8.99
Good breakfast options and bar in the lobby were highlighted.
Value for Money
9.52
Generally good value noted, especially with quality breakfast and room size.
Food and Beverage
8.98
Breakfast was considered decent, though there were mentions of needing better presentation.
Overall Experience
9.93
Many reviews expressed a desire to return, indicating a strong positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:16

Property Description

Convenient Location
Located near Saratoga Race Course and Casino, Saratoga Hotel offers endless options for travelers. Just 32 miles north of Albany and near I-87, our hotel provides easy access to key attractions and transportation hubs.

Modern Amenities
Start your day with a complimentary hot breakfast and stay connected with free WiFi. For business needs, take advantage of our meeting room and business center. Unwind at our fitness center and outdoor pool, ensuring a relaxing stay for all guests.

Comfortable Accommodations
Each guest room at The Hotel Saratoga features free Wi-Fi, cable TV with HBO, a microwave, and a refrigerator. With additional perks like a gym and laundry facilities, we ensure a comfortable and convenient stay for all visitors.

Book your stay at Saratoga Hotel now for a memorable and enjoyable experience in Saratoga Springs!

Important information:

Pets are welcome upon request and charges apply.Please contact the hotel for details.

Please note, a credit card authorization form must be requested and completed in advance if a guest reserves a room and wishes to pay with a different credit card.

Shuttle service is available from 7:00 - 23:00 within 5 mi of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Oct 20, 2025 until Tue, May 19, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 932 reviews
Cleanliness: 8.73
Service: 10
Location: 9.5
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.52
Food and Beverage: 8.98
Overall Experience: 9.93
T
Theresa • couple • us
8
2026-02-14 • via Nuitee
S
Stacey • couple • us
7
2026-02-10 • via Nuitee
W
Walker • family_with_children • us
10
2026-01-28 • via Nuitee
R
Rod • couple • us
9
2026-01-24 • via Nuitee
I
Israel • solo_traveller • us
3
Pros:

Nothing

Cons:

Terrible bed, not comfortable.
Constant noise from the bathroom.
Shower- dirty, not sealed.

2026-01-23 • via Nuitee
R
Redzik • extended_group • us
10
2026-01-22 • via Nuitee
W
Wendy • family_with_children • us
10
Cons:

Apparently the people below us were extremely heavy pot smokers and the smell was very strong in our room.

2026-01-21 • via Nuitee
R
Ruben • couple • us
10
2026-01-20 • via Nuitee
B
Brian • extended_group • us
10
Great Value, Greater Service: A Solid Stay at Hotel Saratoga
Pros:

For the price, the hotel is an excellent value. The staff was friendly and attentive. The worker at breakfast was always busy keeping the area stocked and tidy. I also used the gym facilities and they were definitely adequate with multiple machines. Although I didn't take advantage of it, I like the option to go to the bar in the evening.

Cons:

I had room 208. There were two issues with doors. The bathroom door only closed if it was pushed in with effort and the knob looked damaged. The exterior door was not fit properly into the door. When it closed, the top would strike the metal door frame, making a loud bang before it then closed. Not a deal breaker, but I was afraid I woke up my neighbors when it would close because it was loud.

2026-01-20 • via Nuitee
A
Amanda • couple • us
7
Pros:

The size of the room was nice

Cons:

Tv was broken in the living room/kitchen part of the room.

2026-01-20 • via Nuitee
R
Ruben • extended_group • us
10
2026-01-20 • via Nuitee
G
Gabriella • extended_group • us
9
Visiting for one night for the Belmont races
Pros:

Staff was so kind and accommodating. We loved the shuttle service as well. Can't say enough good things about the drivers, people at the front desk and maintenance.

Cons:

n/a

2026-01-19 • via Nuitee
M
Michael • extended_group • us
8
Pros:

Breakfast was a bonus along with Happy hour

Cons:

The shower needs an update in our room

2026-01-19 • via Nuitee
V
Vargo • family_with_children • us
10
2026-01-19 • via Nuitee
S
Svitlana • family_with_children • us
10
Excellent
Pros:

The breakfast always prepared well. Robin, the host is very friendly and ready to help any minute if you need an assistant to make your waffles or anything else.

2026-01-19 • via Nuitee
G
Glen • couple • us
7
Look above.
Pros:

Breakfast was good, clean well maintained, and pretty much what I expected.

Cons:

The front desk could have been better, it was very lackadaisical, had a couple questions to front desk girl acted like she doesn’t really care. I’ll get on that was her answer. you need a new shuttle bus when we arrived. It had a flat tire we couldn’t use it. It was a Monday. They said it would be fixed on a Wednesday. They told us if the concert didn’t get canceled. It probably would’ve been fixed Monday they were working on it Tuesday. It was available on Wednesday. we used it to take it to the racetrack. The driver was very helpful. Very nice again. They need a new shuttle van, But that was a nice feature to have ,when we called to get picked up. I had to call three times. The phone was ringing like 20 to 30 times before someone finally picked up on the third time another driver picked us up very nice very helpful and even he convened that the desk is very inconsistent with their phone calls.Room service was good to the point that we had to point out that we didn’t get a new bar soap or shower soap. We saw them in the hallway and they were very accommodating to help us out again lack of communication with front desk. it was also nice to have a pool even though we didn’t use it. It was a nice feature to have and it was clean.

2026-01-19 • via Nuitee
E
Erin • family_with_children • us
6
It was just okay, it was definitely way overpriced with the quality of the rooms.
Pros:

Very close to the track and lake. The kids liked the pool.

Cons:

Property seems nice but the rooms were not cleaned well and the bathroom door had a hole in it. The beds were so uncomfortable.

2026-01-19 • via Nuitee
V
Veronica • family_with_children • us
7
Pros:

Staff,breakfast and we sat outside after our event and it was lovely.

Cons:

Bathroom sink did not have a vanity, no place to put things in the room,shower handle looked like it was ready to break.

2026-01-19 • via Nuitee
B
Beth • extended_group • us
8
Pros:

Pool

Cons:

Room was damp

2026-01-19 • via Nuitee
C
christopher • couple • us
10
2026-01-19 • via Nuitee