The Hotel Saratoga, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9.4 (1022 reviews)
3291 S Broadway , Saratoga Springs , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Spacious rooms
Good breakfast options
Convenient location
Cons:
Icy conditions outside
Bathroom maintenance issues
Some bland furnishings
Communication issues with booking

Categories

Cleanliness
8.73
Some reviews noted issues such as mildew in the bathroom and icy conditions outside.
Service
10
Staff were frequently described as friendly and helpful, with quick resolution of issues.
Location
9.5
Conveniently located near restaurants and attractions, though some mentioned it was not downtown.
Room Quality
9.54
Spacious and comfortable rooms were frequently mentioned.
Amenities
8.99
Good breakfast options and bar in the lobby were highlighted.
Value for Money
9.52
Generally good value noted, especially with quality breakfast and room size.
Food and Beverage
8.98
Breakfast was considered decent, though there were mentions of needing better presentation.
Overall Experience
9.93
Many reviews expressed a desire to return, indicating a strong positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:16

Property Description

Convenient Location
Located near Saratoga Race Course and Casino, Saratoga Hotel offers endless options for travelers. Just 32 miles north of Albany and near I-87, our hotel provides easy access to key attractions and transportation hubs.

Modern Amenities
Start your day with a complimentary hot breakfast and stay connected with free WiFi. For business needs, take advantage of our meeting room and business center. Unwind at our fitness center and outdoor pool, ensuring a relaxing stay for all guests.

Comfortable Accommodations
Each guest room at The Hotel Saratoga features free Wi-Fi, cable TV with HBO, a microwave, and a refrigerator. With additional perks like a gym and laundry facilities, we ensure a comfortable and convenient stay for all visitors.

Book your stay at Saratoga Hotel now for a memorable and enjoyable experience in Saratoga Springs!

Important information:

Pets are welcome upon request and charges apply.Please contact the hotel for details.

Please note, a credit card authorization form must be requested and completed in advance if a guest reserves a room and wishes to pay with a different credit card.

Shuttle service is available from 7:00 - 23:00 within 5 mi of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 1022 reviews
Cleanliness: 8.73
Service: 10
Location: 9.5
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.52
Food and Beverage: 8.98
Overall Experience: 9.93
S
Suzanne • solo_traveller • us
8
Pros:

Location
Staff
Met basic expectations

Cons:

Not enough lighting
Minimalist accessories

2026-07-18 • via Nuitee
A
Augusta • family_with_children • us
8
Pool workout room comfy room
Pros:

Pooooool

Cons:

Bathroom was disappointing

2026-07-18 • via Nuitee
J
James • couple • us
3
Can’t believe booking . Com gave this hotel A high rating a high rating
Pros:

Shuttle bus to town and racetrack

Cons:

Room had musty old carpet smell
Air conditioning in room couldn’t cool room
Tv remote didn’t work

2026-07-17 • via Nuitee
J
James • couple • us
5
It was an ok place to sleep. That's all.
Pros:

?

Cons:

The lobby and dining area could have been more comfortable (hot)
The very slow drainage of the bathroom sink
The closure for the shower leak water on the floor
One side of the window did not have a curtain
The rear exit door did not let you out, so we lost an exit (That's Life Safety)

2026-07-17 • via Nuitee
A
Adrien • solo_traveller • us
10
Pros:

Everything. Didn't even know we got shuttle to the concert down the street which even made it nicer accommodations were awesome the swimming pool was great staff was very polite .. and it was an excellent breakfast

Cons:

Nothing

2026-07-16 • via Nuitee
C
Catherine • couple • xa
7
The shuttle to the concert was an excellent service provided. Transportation was easy and effortless
Pros:

The breakfast was limited in options and Not too many healthy choices.

Cons:

Have more variety and fresh baked goods with more fresh fruit choices

2026-07-16 • via Nuitee
N
Nick • couple • us
7
Overall it was a relaxing stay, hopefully the hotel will do some renovations because it’s not cheap to stay there
Pros:

Good location, good beds, good breakfast

Cons:

The hotel is in serious need of a facelift,
walls were damaged and in need of a paint job and rugs need replacing

2026-07-16 • via Nuitee
C
Colleen • solo_traveller • us
8
Great place
Pros:

Great staff
Very friendly.
Comfortable bed.
Convenient location

2026-07-15 • via Nuitee
N
Noelle • solo_traveller • us
7
Nice place for a quick stay
Pros:

Comfortable room. Free breakfast. Bar on site. Nice pool even though I didn't have time to use it this stay.

Cons:

When checking in I was given zero information what was avaliable at the hotel. I saw a shuttle but had no idea I could use it. Didn't know the times for breakfast, pool or anything else avaliable. Normally the check in person would give that information. Also, arrived after 4pm and room still wasn't clean and ready when check in is 3. I had to wait when I just wanted to go to my room to get ready for the event I was attending. I walked to the event, but if I knew anything about the shuttle schedule I would have used that. I just think it was unprofessional, the girl was young so its more understandable just a bit disappointing.

2026-07-15 • via Nuitee
T
Terry • couple • us
8
Great
Pros:

All

Cons:

Nothing

2026-07-14 • via Nuitee
C
chieko • couple • us
10
Great stay
Pros:

Super friendly staff. Shuttle bus to take you into town and pick you up free! Great bed and lovely room

Cons:

All good

2026-07-14 • via Nuitee
M
Morgan • solo_traveller • us
10
Stay here!
Pros:

We didn't expect much bc we were just passing through for the night, so we picked one of the more cost effective hotels in the area. The hotel exceeded our expectations. The hotel was extremely clean and the location was great. The offered a free shuttle into town and the continental breakfast was so good! Above all else, the staff were incredibly kind! Rooms were comfortable and large.

Cons:

The rooms had a little wear and tear that could use some maintenance (i.e chilling paint, veneer, etc.)

2026-07-14 • via Nuitee
M
Meloney • extended_group • us
6
Pros:

The breakfast and pool area or nice staff was not rude but not friendly either. Overall the property was a bit more run down and not as clean as I would have preferred. The toilets did not flush well. We asked for a quiet room and were given a room facing a busy road. We could hear the footfalls of our upstairs neighbors very loudly.

2026-07-14 • via Nuitee
M
McLaughlin • couple • us
8
2026-07-14 • via Nuitee
D
David • solo_traveller • cl
10
Espectacular
Pros:

Muy lindo, dormitorios amplios, piscina, desayuno perfecto, shuttle al centro gratis. Espectacular lugar para quedarse en Saratoga.

2026-07-13 • via Nuitee
M
Marie-Andrée • family_with_children • ca
10
Awesome
Pros:

Good value for the money. The shuttle service was absolutly incredible. The driver was so helpful and got us where we wanted to go, offered to pick us up to drive us back to another location. He gave us recommendation for lunch. The kids enjoyed the pool.

2026-07-13 • via Nuitee
T
Timothy • couple • us
10
First time in town from Chicago and had great stay
Pros:

Very clean and the shuttle bus was big help. Staff was great would definitely recommend to others.

2026-07-13 • via Nuitee
D
David • extended_group • cl
10
Extraordinario!
Pros:

Todo

2026-07-13 • via Nuitee
S
Stephen • couple • us
8
Pros:

Value was good .. only negative was wish bar was open a little later

2026-07-12 • via Nuitee
T
Tamar • couple • us
1
Never coming back. Disgusting.
Pros:

This place is disgusting

Cons:

Old, rundown, smells, disgusting, unsafe. Walked into a dirty room. They have no cleaning staff here.

2026-07-12 • via Nuitee