Heeton Concept Hotel Pattaya by Compass Hospitality

Food goods
Room service also
Good
Staff behavoir are very good

Superb ambience with nature and friendly staff

Very good hotel… good costumer service..very good atmosphere and helpful…. The children and family enjoy the pool ….Pui & Jo

I stayed in the Heeton Concept for 14 nights. The rooms were cleaned daily and fresh towels were provided. My room was the perfect size and the bed was also very comfortable.
The best part of this hotel is all the staff members. Everyone was extremely polite and made me feel very welcome. A special shout out to Lucky who is an absolute legend and is a credit to the hotel.
The swimming pool is very nice as well. The pool stays in the sun for quite a while. There is also a bar at the pool thats serves ice cold beers and a nice selection of cocktails.
The restaurant also had lots of nice thai and western options.
The location is also very good. Situated just outside the craziness of Pattaya!!!! Soi Buakhao is just around the corner and Walking Street is about 15 mins away.
If you walk through the shopping centre opposite the main entrance this leads to the main road which has lots of food, massages and loads of bars to chill in.
Overall I had a lovely and pleasant stay at the Heeton Concept... I would definitely stay here again when visiting Thailand.

Jane ,pocky ,pond very friendly and polite person

Hotel rules and regulations especially around pool ridiculously strict for a so called * hotel, location very good, staff nice

Staying at this hotel in the heart of Pattaya was such a wonderful experience! The room was spacious and just the right size, with complete facilities for a comfortable stay. I came here with my best friend, and we had such a happy time together. From the fitness center and swimming pool to the delicious restaurant, everything was amazing. Definitely looking forward to coming back again for another relaxing stay!

Stayed here from the 24.4.26 to the 1.5.26, when I checked in they took 2000 thb deposit which I paid on my credit card and they told me it would be refunded in 2 weeks but I never received it so they have basically stolen it from me. The hotel is filthy my room was never cleaned properly and the wifi was terrible in the room. The only reason I’d return here is to retrieve the money they stole from me

Fantastic location for visiting Pattaya. Near treetown so good location for nights out. Hotel very clean and has a brilliant pool although ground around pool is rough and needs flip flops on. Breakfast is different and edible. Was disappointed that hotel charges for a game of English pool (free outside). Rooms are good with a comfortable bed. Has onsite massage. You must get a room looking over the pool. Location is simply the best for all activities. So good that I’m going back !

I have stayed here 4 times now I really like this hotel the staff are friendly and helpful the rooms are clean tidy and the beds are comfy The location is fantastic close to all amenities and night life .The only thing I do not.like about this hotel is the newly opened bars next door the music and noise is horrific sleepless nights till about 3 am unfortunately this will be my last time staying there .You just can't sleep

This was my second stay at Heeton, and it was just as memorable as the last one. No complaints at all.

The earlier noise issue from the café was not a problem this time. Breakfast has improved, and the crowd was nice and decent. As mentioned in my previous review, the location is perfect—peaceful yet very close to Walking Street.

I booked directly with Heeton, and the pre-arrival communication was smooth, with all my requests accepted. A couple of small suggestions only: room renovation in the future and a closed closet would be helpful—but these are just suggestions, not complaints.

Thank you, Heeton, for another wonderful stay!

Excellent stay with great hospitality.
I would like to recommend everyone for comfort stay in pattaya.
The hotel's facilities were top-notch, with a great pool area, delicious dining options, and a relaxing spa. The staff went above and beyond to ensure I had a wonderful stay, and the location was perfect for exploring Pattaya's vibrant nightlife and attractions.

We are here now, just checked in today. First impressions aren’t great, the room needs some tender loving care. It’s hard to explain, but it’s grubby. The pool area and everything downstairs looks nice but the rooms just are off. They need some paint or something along them lines. Maybe I’ll review this again on Thursday when I check out, but the first impressions aren’t great.

Lovely location though, just the room would be 3/5 maximum!

We first came to this hotel 10 years ago when it was Mercure. It was a good hotel then . Now under Heeton Concept this is a great hotel. It’s good value for money . The buffet breakfast has something for everyone . Our room is cleaned every day and fresh towels provided . Plenty of sun loungers and towels available . The swimming pool area and other communal areas are well kept and spotless.
What makes this a great hotel is the staff . The porters, kitchen staff, reception
Staff, waiters and waitresses are great . Nothing is too much trouble and they tend to everything you need with respect , kindness and respect. I would particularly like to give a shout out JaJa, Gift and Kong. Their service each day has been exceptional . They anticipate your requirement before you need to ask and it has been a joy for us to meet them. I have seen other guests be quite rude and abrupt with their requests , yet these staff remain calm and polite and still smile with respect and courtesy . Heeton you should be proud of your staff !

Had a amazing vacation at this hotel it was very clean and food was amazing all the staff was very nice and helpful and a special thankyou to jaja for her excellent service she made our holiday very special and I would highly recommend this hotel
I will definitely be returning
Thank you jaja you and the hotel gave 5 star service

I had a wonderful experience during my stay. The front desk staff especially Kik was extremely helpful and attentive. She provided assistance with a genuine willingness to help and made me feel truly welcomed. Her excellent service and positive attitude added so much to my overall experience. Thank you very much Kik, for making my stay memorable.I will come back again .

Reception great fast check-in. Lift to our room fast, a nice big room with a big balcony. Beds comfy with two pillows each. Bathroom large with a walk-in shower. Small fridge. Tea,coffee,water, and kettle. Breakfast in a air-conditioned room wonderful as for the breakfast everything you could want. A coffee machine , egg station. Big pool with outdoor tables and seating for afternoon cocktails. Staff wonderful.

Lovely

It is an old hotel that has had some redecoration. This included removing wardrobe doors and drawers from rooms, leaving only hangers and shelves. The lobby, stairs and lift banks are open air as hotel has no front doors, reducing comfort in 30 degree weather. The bedroom had live mosquitos inside and dead ones on the walls. There were stains and spider webs on the ceiling and mould in the shower. Housekeeping moved belongings and luggage when servicing the room. There is a fitness room, that used to be the hotel bar. On the plus side, the breakfast buffet had a good selection and the location was fine. It's close to a 7-11, McDonalds, and food court and a short walk to the beach.

The hotel staff are amazing, the walls were a bit thin, and it was more the other guests that were the issue