The Westin Trillium House, Blue Mountain

Hotels
Westin
8.7 (1269 reviews)
220 Gord Canning Drive , Blue Mountains , ca

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Dirty pool
High prices
Bedding issues

Categories

Cleanliness
8.03
Several reviews mention dirty pool area and maintanance issues.
Service
9.5
Most reviews highlight friendly and accommodating staff.
Location
9.54
Multiple guests praised the convenient location.
Room Quality
8.49
Rooms described as spacious and comfortable but some issues with bedding.
Amenities
9.02
Good amenities but noted issues with the jacuzzi and appliances.
Value for Money
7.48
Many guests felt the prices were too high for the amenities offered.
Food and Beverage
8.53
Some reviews mentioned restaurant cleanliness issues.
Overall Experience
9
Majority of guests expressed a positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:41

Property Description

Luxurious Mountain Retreat

Spectacular Views: Each room at our hotel offers a French or full balcony with stunning mountain or village views, providing a picturesque backdrop to your stay.

Relaxation and Recreation: Unwind in our heated outdoor pool or one of the two hot tubs, or indulge in an in-room spa treatment. Let us arrange various activities such as hiking, rock climbing, skiing, and snowboarding for you.

Culinary Delights: Enjoy delectable American cuisine at Oliver and Bonacini Café Grill, or savor a drink at the bar. Room service is also available for a cozy night in.

Book your stay at The Westin Trillium House for a memorable mountain getaway!

Important information:

Your lodging booking is limited to residents of the same household. Additionally, congregating with other households indoors including your guestroom or suite is not permitted. Please follow all current Public Health guidelines.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sun, Nov 1, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Location

Guest Reviews

8.7
Based on 1269 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 8.49
Amenities: 9.02
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 9
H
Hiba family_with_children gb
9
Fantastic place to relax and enjoy nature, very family friendly
Pros:

Units are fantastic and spacious, bed was very comfortable, location is great

Cons:

None

2026-08-15 via Nuitee
F
Fatemeh Sadat solo_traveller ca
9
Pros:

Everything was great, location, next to the village and all the entertainment facilities, very clean and tidy, lovely rooms with enough amenities for guests, very beautiful outdoor space, and very friendly and helpful staff. Overall, the stay at this hotel was excellent with all the facilities it had.

Cons:

The only problem was the sofa bed, the bed springs were very annoying and noisy and I had severe back pain and insomnia for the entire three nights of my stay. My suggestion is that with all these advantages, the hotel should use sofa beds that are at least comfortable for the guest to sleep.

2026-08-14 via Nuitee
V
Vesna family_with_children ca
10
Agréable séjour en famille avec jeunes enfants
Pros:

Nous avons voyagé avec deux jeunes enfants et il y avait beaucoup d'activités à faire au alentours, certaines même inclues avec notre séjour à l'hôtel. La chambre était confortable, la petite cuisine dans la chambre nous a été très pratique. Il y avait plusieurs bornes de recharge pour voitures électriques dans le stationnement sous terrain. La piscine a été très apprécié nous l'avons utilisé presque à chaque jour. Nous recommandons sans hésitation!

Cons:

Nous n'avons jamais été capable de nous connecter a Netflix ou allumer youtube dans notre chambre d'hôtel durant toute la durée du séjour.

2026-08-14 via Nuitee
G
Golnaz family_with_children ca
8
it was good just need to booksooner
Pros:

the location and stuff are really perfect

2026-08-14 via Nuitee
A
Alexis solo_traveller be
9
2026-08-12 via Nuitee
S
Sam family_with_children pk
9
2026-08-11 via Nuitee
M
Misak couple ca
8
Other than room service everything else was great
Pros:

Away from the village, quiet and peaceful

Cons:

Room service could be better not enough people handle calls. I waited too long on the phone. I had to Uber food

2026-08-10 via Nuitee
F
Fernando family_with_children ca
9
fantastic
Pros:

location, family leisure, large room, great food with good amount of food

Cons:

great food, but it could have more options;

2026-08-10 via Nuitee
J
Jen Cummings family_with_children gb
9
Fantastic Hotel right in the centre
Pros:

Really cool hotel, great location, really friendly bar staff

Cons:

Pool was really small for size of hotel, no area for adults or people with older kids during the day. Wasn't clear when booking that beach isn't on-site

2026-08-10 via Nuitee
F
Fahim family_with_children ae
10
2026-08-09 via Nuitee
B
Bahtije solo_traveller ca
10
2026-08-08 via Nuitee
F
Francesca extended_group ca
9
2026-08-07 via Nuitee
A
ashika couple ca
9
Ita was my special day and we booked this for a night. It was great experience. They updated my room with balcony.
Pros:

Its very convenient

Cons:

Nice staff, liked location and room

2026-08-06 via Nuitee
C
Cadman family_with_children gb
9
A wonderful experience for all the family - we would love to come back
Pros:

Fantastic hotel with helpful, friendly staff. Our two bedroom suite was perfect for our family - a lovely lounge, kitchen and eating area which made it a real 'home from home' for our 10 days in the Blue Mountains. The food in the restaurant is delicious but there are also lots of other good eating options close to the hotel too. The private beach was a real highlight for our family - what a hidden gem! It is lovely and quiet with plenty of sun loungers and light snacks available. There is also kayaking and paddleboarding available at no cost - the children spent hours in the water doing activities and swimming. Whilst some of the activities in the resort are free for guests, we opted for the 'play all stay' passes so that the children could access all of the activities as many times as they wanted throughout our stay. These were very reasonable in price, especially when the children did the climbing walls, Ridge Runner and Plunge Aquatic Centre on most days of the trip.

Cons:

We honestly loved the whole experience and would highly recommend, especially if taking active children who enjoy the outdoors. If we had one small gripe it would be that the service at breakfast was often quite slow. Having to order and ask for everything (even extra butter or a spoon etc...) and then it taking a long time to come meant that breakfast time often dragged on for quite a while! Also - this is not a criticism of anyone just a fact - it gets very busy on a weekend in the resort which means that there are long queues for activities and some of the restaurants. Top tip is to stay during the week if you can, or do the activities at the resort during the week and then plan excursions out of the resort on the weekends.

2026-08-05 via Nuitee
T
Tarek family_with_children ca
8
Pros:

The location is great and staff are friendly

Cons:

The bed mattresses are not good and not comfortable. Sofa bed is also not comfortable at all

2026-08-05 via Nuitee
P
Pamela couple ca
1
Our room was with a very foul odor and was absolutely disgusting! There was body hair in our bed, again we were absolute
Pros:

The front lobby is well taken care of and smells very clean

2026-08-05 via Nuitee
Y
YAN family_with_children ca
10
Perfect location and friendly people, will come back
Pros:

Location

Cons:

None

2026-08-04 via Nuitee
L
Loni couple ca
9
Friendly staff, dog friendly, cleaner and spacious room. Great location and staff are very knowledgeable.
Pros:

Very, clean, everything you need in the room, staff are so friendly and dogs are welcomed

Cons:

Nothing, everything was great

2026-08-04 via Nuitee
R
Ricardo extended_group co
10
2026-08-03 via Nuitee
L
Lucas family_with_children ca
9
2026-08-02 via Nuitee