Mercure Telford Centre Hotel

Hotels
•
Accor
8 (126 reviews)
Forgegate, Telford Centre, Telford, England, TF3 4NA , Telford , GB
44-01952-217680

listing image 1
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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Newspapers in lobby (surcharge)
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Nice amenities
Cons:
Tired public areas
Cold breakfast
Inconsistent service

Categories

Cleanliness
7.64
Several reviews noted the room cleanliness, but common areas felt tired and worn.
Service
8.61
Overall, staff were described as friendly and helpful, enhancing the guest experience.
Location
8.15
Great location mentioned in reviews, convenient for shopping and attractions.
Room Quality
8.1
Mixed sentiments; some rooms were clean and well-decorated, while others were old and worn.
Amenities
8.13
Good amenities available with positive mentions of the pool and gym facilities.
Value for Money
8.09
Most guests found it reasonable for the price, though some complained about specific aspects.
Food and Beverage
7.14
Breakfast received criticisms for being cold and substandard; restaurant food was positively noted.
Overall Experience
8.11
Guests expressed overall satisfaction with their stay, recommending the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:19

Property Description

Luxurious Spa Facilities
Indulge in a pampering experience at our full-service spa, offering relaxation and rejuvenation.

Exceptional Dining and Entertainment
Savor delectable British cuisine at Iron Masters Restaurant with a stylish bar/lounge. Enjoy the convenience of 24-hour room service.

Convenient Location and Amenities
Centrally located in Telford, our hotel provides easy access to shopping and parks. Benefit from complimentary Wi-Fi, indoor pool, and a fitness center.

Book your stay at Mercure Telford Centre Hotel for a perfect blend of luxury and convenience.

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8
Based on 126 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.11
F
Fiona
8
Happy customer!
Pros:

Room was clean, freshly decorated, a good size and new bathroom. The bed was very comfy. Food lovely in restaurant and staff helpful.

2025-09-08 • via Nuitee
A
Andrew
4
Shoddy and tired
Pros:

The room and in particular the bathroom was old and tired and in need of a major full refurbishment. The bathroom in particular was poorly lit and tired to put it mildly. Having paid £237 for this room i felt absolutely robbed!

2025-09-04 • via Nuitee
I
Imran
10
Pros:

Very friendly staff at reception greeted us with a smile will definitely book again in near future nice clean rooms and very organised.

2025-09-02 • via Nuitee
J
Jonathon • partner
10
Pros:

A lovely hotel staff amazing .pool and spa facilaties excellent.breakfast great great choices

2025-09-01 • via Nuitee
P
Paul
8
Not too bad
Pros:

Very convenient hotel, plenty of parking, close to Town Centre.
Room was pretty good, and public areas were pretty good too.
Service was pretty poor, often no-one manning the reception or the bar, and if you flag someone down, you get that look that suggests they have better things to do.

2025-08-31 • via Nuitee
S
Steven
8
Central Telford - good value
Pros:

Excellent value for the International Sports Centre. Great location for Ironbridge and the RAF museum.

2025-08-23 • via Nuitee
J
Jodi • partner
6
Pros:

I booked this hotel for the spa facilities but I didn’t use them as it wasn’t a relaxing and particularly clean area. The changing rooms were a state with wet towels all over the floor and the general areas were tired and worn out. The corridors throughout the hotel had worn and stained carpets and the whole place just felt a bit grotty. We were staying there for a sporting event at the International Centre so didn’t spend much time in the hotel so it was fine as the room was clean and the breakfast good, but it needs some work to update the public areas. The staff were lovely and very friendly though

2025-08-13 • via Nuitee
M
Marek
10
Pros:

Excellent service from check in to check out, rooms were big, rooms were serviced everyday and althoigh i didn't have dinner at the hotel the breakfast was excellent. Managed to use the gym, pool and steam room whilst staying at the hotel. When staying in Telford again i will make sure i book again at the Mercure. Very close to shops, restaurants and even a cinema across the road!

2025-08-12 • via Nuitee
D
Daryn • partner
10
Pros:

Bed was super comfy, staff were very friendly and gave us a cheeky upgrade which made our stay that much more enjoyable.

2025-08-10 • via Nuitee
S
Sam
8
Pros:

Great staff all very helpful and hotel was just what I needed for this trip

2025-08-07 • via Nuitee
T
Terence
10
Pros:

Great hotel would definitely recommend and stay there again

2025-08-05 • via Nuitee
A
Anthony
10
Pros:

Unfortunately I can’t remember the name of the staff on reception but she was excellent. So friendly and welcoming. Thank you!

2025-08-01 • via Nuitee
D
Deborah
10
Great stay
Pros:

Great hotel in good location
Clean room . Bathroom could do with spruce up. Good facilities. Lovely breakfast. Friendly staff and helpful.

2025-07-22 • via Nuitee
P
Peter
6
Pretty awful breakfast
Pros:

Breakfast was pretty substandard and food was cold they had cue for various elements of the breakfast and the coffee was cold as well

2025-07-11 • via Nuitee
T
Tony
4
Very poor
Pros:

The photos attached are from room 501 that we were given on 4-7-2025 As you can see the bathroom was extremely dirty & the extractor fan was not working. The safe was also not working which we reported but were told there was no maintenance team on site to re set it so we had to take our valuables around with us each day. Also one of the lamps didn’t work which again we reported but nothing was done about it. We went for a swim in the pool where I found the ladies changing rooms to be in a dreadfully dirty state with slimy, filthy floors, rusty & broken locks on the lockers which were also very dirty inside. Peeling paint & black mould around the edges of the floors. The water in the jacuzzi was way too hot & was overflowing with deep foam so was too uncomfortable to use. All of this was reported to deputy manager & manager with photos as proof. My dinner that evening was inedible. The batter on the fish was very under cooked and the fish inside was horrible so they gave me another fish & chips which was the same standard so I went without a meal. The waitress gave us a bottle of water to compensate. We told the receptionist & she refunded our money. We were given another ‘superior’ room which was a little cleaner with a working safe. We asked for a refund on our stay but were told that because we had booked through ‘Hotels.Com’ we had to go through them to get our money back. We hope that this can now be arranged.

2025-07-09 • via Nuitee
A
Amie
6
Pros:

Bathroom was mouldy, sheets are rough, I ordered room service for it to take 2 & half hours to come and when arrived it was over cooked and tasted burnt.

2025-07-04 • via Nuitee
K
Kevin
8
Nice hotel, shame you have to pay to park
Pros:

Nice hotel. Good service. I don't like the idea of paying for parking when you are a paying guest.

2025-07-01 • via Nuitee
S
Susan
10
Pros:

Very nice. Clean . Friendly and helpful staff
Room very nice - well equipped serviced daily. Breakfast and bar meals very good. Thank you for an enjoyable experience

2025-06-29 • via Nuitee
A
Alex
10
Pros:

Extremely convenient spot, 6 minute walk from the train station. Excellent facilities and staff

2025-06-16 • via Nuitee
A
Alan
6
Pros:

We had a disabled room linked, but locked, with a room next door. Our room was very cramped, difficult to get round the bed. Noise from the adjoining room was very intrusive.
However, your staff and service were excellent.

2025-06-14 • via Nuitee