Oaks Melbourne on Collins Suites

Hotels
Oaks Hotels & Resorts
8 (6289 reviews)
480 Collins Street , Melbourne , au

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Inconsistent amenities

Categories

Cleanliness
8.25
The room was clean, but issues with some facilities indicate potential for inconsistency.
Service
8.75
Friendly staff, though there were issues regarding payment and service response.
Location
8.75
Great location close to public transport and attractions.
Room Quality
7.75
Several complaints regarding room types and size led to an overall lower score.
Amenities
7.25
Many amenities were listed, but facilities like the pool were out of order.
Value for Money
6.75
Perceived value was low compared to the quality of rooms and amenities.
Food and Beverage
8.25
Not specifically mentioned in reviews, standard quality for this hotel tier.
Overall Experience
8.25
Mixed reviews but overall favorable; specific issues detracted from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:09

Property Description

Central Location
Situated in the heart of Melbourne, Oaks Melbourne On Collins Hotel offers convenience and easy access to major attractions like Flinders Street Station and the Yarra River.

Luxurious Amenities
Guests can enjoy a range of amenities including a fitness centre, sauna, and free WiFi, ensuring a comfortable and relaxing stay.

Modern Accommodation
The rooms at Oaks Melbourne On Collins Hotel feature top-notch facilities such as stainless steel cooking appliances, cable TV, and stylish en suite bathrooms, with some rooms even boasting private balconies.

Book your stay at Oaks Melbourne On Collins Hotel for a memorable and enjoyable experience in Melbourne.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 6289 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 8.25
S
Sam couple au
7
2026-05-23 via Nuitee
M
Michael Enever solo_traveller au
8
Central location
Pros:

Location and price, I even recieved a free balcony upgrade.

2026-05-23 via Nuitee
M
Michael solo_traveller au
10
Great short stay
Pros:

Shower great, clean, comfortable

Cons:

N/a

2026-05-23 via Nuitee
C
Christine solo_traveller au
9
Great location to station,supermarket, iga liquor, & tram stops.
Pros:

Location was great to southern cross train station and trams in Williams st

Cons:

My room overlooking lane and a little noisy from below re people partying!! Either in hotel or restaurant .

2026-05-23 via Nuitee
E
Ella Kate solo_traveller au
8
2026-05-22 via Nuitee
H
Hassna Ahmed solo_traveller au
1
Not recommend.
Pros:

The hotel location and surroundings.

Cons:

The hotel’s building and location were satisfactory, and the room itself was clean. However, I experienced several issues during my stay.

I had informed the hotel in advance—through my booking—about my early check‑in request. Upon arrival, the reception staff were noticeably rude and impolite in their responses. There was no empathy shown, nor were any alternative solutions or gestures of courtesy offered. I waited in the lobby for approximately three hours before receiving my room.

The rooms are not soundproof. During the night, I could clearly hear a guest having a loud phone argument. I stayed for three days, and on the second day, the water supply was disconnected for about four hours. When it returned, the water had an unusually white color.

On my final day, I requested a late checkout, which was not accommodated. Instead, I was offered an additional charge of $25 per hour at the standard rate.

Overall, I cannot recommend this property, and this will be my first and last stay with Oak Suites.

2026-05-22 via Nuitee
S
Salmond solo_traveller au
7
2026-05-22 via Nuitee
S
Sarah family_with_children au
6
Good location great price.
Pros:

Location was perfect, close to train station and tram stops and food options nearby. Dishwasher and full fridge in room, spacious.

Cons:

No easy way to get into the lifts with a pram or wheelchair as you had to go to front desk to get through a locked door after hours, or climb two sets of stairs. Ensuite was tiny and water leaked out from the shower if the door was open, and no exhaust fan so room fogged up when you shut the door. Water was shut off for two nights so no toilet or shower usage was a pain. Also there was no window in the room so you couldn’t see the weather outside, but I guess Melbourne weather you just have to wear layers anyway 😂

2026-05-22 via Nuitee
R
RYAN solo_traveller gb
8
2026-05-22 via Nuitee
L
Lina couple au
9
2026-05-21 via Nuitee
B
Brad solo_traveller au
6
2026-05-21 via Nuitee
K
Kent couple au
10
2026-05-21 via Nuitee
S
Stuart solo_traveller au
6
fair
Pros:

Room was great

Cons:

Poor water pressure - stayed here afew times and its always the same

2026-05-21 via Nuitee
R
Rochell solo_traveller au
10
2026-05-21 via Nuitee
M
Mark solo_traveller au
9
2026-05-21 via Nuitee
L
Lorenzo couple au
9
Location, facilities, Melbourne at its best
Pros:

Location was sensational

Cons:

No one made us the room after the first night, besides that all great

2026-05-21 via Nuitee
M
Mia couple au
2
Disappointing
Pros:

The property was clean and neat

Cons:

Room was small and not what the pictures showed at all with the toilet and shower being dank and tiny

2026-05-20 via Nuitee
F
FRANK solo_traveller au
7
Nice and will come back again
Pros:

Location was convenient

Cons:

Unfortunately maintenance was being done late at night in the hallway outside my room ha d to move rooms on the 2nd night of maintenance

2026-05-20 via Nuitee
H
Hardy couple nz
9
2026-05-20 via Nuitee
F
Felicity solo_traveller au
8
2026-05-20 via Nuitee