Oaks Melbourne on Collins Suites

Hotels
Oaks Hotels & Resorts
8 (6366 reviews)
480 Collins Street , Melbourne , au

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Inconsistent amenities

Categories

Cleanliness
8.25
The room was clean, but issues with some facilities indicate potential for inconsistency.
Service
8.75
Friendly staff, though there were issues regarding payment and service response.
Location
8.75
Great location close to public transport and attractions.
Room Quality
7.75
Several complaints regarding room types and size led to an overall lower score.
Amenities
7.25
Many amenities were listed, but facilities like the pool were out of order.
Value for Money
6.75
Perceived value was low compared to the quality of rooms and amenities.
Food and Beverage
8.25
Not specifically mentioned in reviews, standard quality for this hotel tier.
Overall Experience
8.25
Mixed reviews but overall favorable; specific issues detracted from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:09

Property Description

Central Location
Situated in the heart of Melbourne, Oaks Melbourne On Collins Hotel offers convenience and easy access to major attractions like Flinders Street Station and the Yarra River.

Luxurious Amenities
Guests can enjoy a range of amenities including a fitness centre, sauna, and free WiFi, ensuring a comfortable and relaxing stay.

Modern Accommodation
The rooms at Oaks Melbourne On Collins Hotel feature top-notch facilities such as stainless steel cooking appliances, cable TV, and stylish en suite bathrooms, with some rooms even boasting private balconies.

Book your stay at Oaks Melbourne On Collins Hotel for a memorable and enjoyable experience in Melbourne.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 6366 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 8.25
V
Victor solo_traveller au
3
2026-06-06 via Nuitee
D
Dee family_with_children au
8
2026-06-06 via Nuitee
C
cleon solo_traveller au
8
Pros:

Clean and tidy. Staff was helpful.

Cons:

Wifi don’t connect to the TV and AC heater barely working.

2026-06-06 via Nuitee
D
David solo_traveller au
8
2026-06-06 via Nuitee
S
Sheree solo_traveller nz
9
Pros:

Awesome bed & mattress. Nice kitchen with all the appropriate cutlery & dinnerware. Anthony the bathroom was small, it did the trick in a good way, that water didn't splash everywhere.

Cons:

The small bathroom with minimal shelving for toiletries.

2026-06-06 via Nuitee
M
Marita family_with_children au
6
Great Location but needs an update.
Pros:

Position is terrific, price excellent and staff efficient and friendly.

Cons:

The room was in need of renovation and the onsuite rediculously tiny. Other guests made loud noise until 1.00 am.

2026-06-06 via Nuitee
M
Melissa family_with_children au
8
Simple, comfortable city stay
Pros:

Huge room with great city views

Cons:

Dated bathroom where shower water went everywhere. Heater may need a service and a filter clean, as it tool several restarts to get warm air moving!

2026-06-06 via Nuitee
G
GRANT couple au
10
Comfy and great position
Pros:

Large room

Cons:

Bathroom a bit small

2026-06-06 via Nuitee
L
Lola solo_traveller au
8
2026-06-06 via Nuitee
L
linda13113454x NONE
10
Okay
Pros:

If you can’t clean the rooms each day fair enough. But I would have liked clean towels everyday or put washing machines and dryers so they could be washed each day.

2026-06-05 via Tripadvisor
M
Michelle solo_traveller au
9
Great stay and Great customer service 👍
Pros:

It was more than I expected, even a stove, plates, cutlery, everything I needed and it was spacious

Cons:

Nothing I didn't like

2026-06-05 via Nuitee
M
Matthew solo_traveller au
9
Pros:

Great location - handy basic set up. Bed was super comfortable

Cons:

Bigger tv

2026-06-05 via Nuitee
D
David solo_traveller au
8
Pros:

I was given an upgrade of my room. Very comfortable bed. Great location being close to public transport. Very happy with everything

Cons:

Nothing

2026-06-05 via Nuitee
E
Elenna couple au
8
2026-06-05 via Nuitee
J
Jethwa family_with_children au
7
Great location, friendly staff, could do with more amenities
Pros:

Location, 24hr reception

Cons:

Stairs to get to the lifts. No bathroom amenities like shower caps. Air conditioning set to quite cold.

2026-06-04 via Nuitee
N
Nathan Power solo_traveller au
7
Excellent location. Very friendly staff.
Pros:

Very handy to shops and transport. Right in the heart of the CBD. Good facilities. Comfy bed. Staff were excellent. Very friendly and helpful. Plenty of good coffee options. @The George, the little cafe next door is excellent!

Cons:

No oven trays which kind of made the oven a bit redundant. and Shower curtains. Massive ick for me, but once i got over that i would still go back due to convenience of location.

2026-06-04 via Nuitee
R
Rebecca solo_traveller au
9
2026-06-04 via Nuitee
N
NOEMI couple es
6
Mejorable
Pros:

La ubicación muy buena

Cons:

No pasaron a limpiar la habitación en las 5 noches que pasamos allí. Además el personal de la recepción el primer día para hacer el checking bien pero otro día tuvimos que consultar algo y fueron muy bordes. Lo peor de todo es que nos dieron una habitación interior sin ventanas y pegada a los ascensores (tiene 4…), se escucha todo el día el ruido de subir y bajar de los mismos.

2026-06-04 via Nuitee
G
Genevieve couple au
10
2026-06-04 via Nuitee
C
Chris solo_traveller au
7
As expected
2026-06-04 via Nuitee