Oaks Melbourne on Collins Suites

Hotels
Oaks Hotels & Resorts
8 (5886 reviews)
480 Collins Street , Melbourne , au

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality issues
Inconsistent amenities

Categories

Cleanliness
8.25
The room was clean, but issues with some facilities indicate potential for inconsistency.
Service
8.75
Friendly staff, though there were issues regarding payment and service response.
Location
8.75
Great location close to public transport and attractions.
Room Quality
7.75
Several complaints regarding room types and size led to an overall lower score.
Amenities
7.25
Many amenities were listed, but facilities like the pool were out of order.
Value for Money
6.75
Perceived value was low compared to the quality of rooms and amenities.
Food and Beverage
8.25
Not specifically mentioned in reviews, standard quality for this hotel tier.
Overall Experience
8.25
Mixed reviews but overall favorable; specific issues detracted from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:09

Property Description

Central Location
Situated in the heart of Melbourne, Oaks Melbourne On Collins Hotel offers convenience and easy access to major attractions like Flinders Street Station and the Yarra River.

Luxurious Amenities
Guests can enjoy a range of amenities including a fitness centre, sauna, and free WiFi, ensuring a comfortable and relaxing stay.

Modern Accommodation
The rooms at Oaks Melbourne On Collins Hotel feature top-notch facilities such as stainless steel cooking appliances, cable TV, and stylish en suite bathrooms, with some rooms even boasting private balconies.

Book your stay at Oaks Melbourne On Collins Hotel for a memorable and enjoyable experience in Melbourne.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 5886 reviews
Cleanliness: 8.25
Service: 8.75
Location: 8.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 8.25
Overall Experience: 8.25
D
debbie couple nz
9
Came for the tennis so close to all transport
Pros:

Great location close to trams and trains

Cons:

Sky tv

2026-02-14 via Nuitee
ปรดาภีร์ solo_traveller au
10
Great service & super convenience
Pros:

Clean & enough space

Cons:

They have a kitchen & near city area

2026-02-14 via Nuitee
R
Robert couple au
8
2026-02-14 via Nuitee
W
Warren solo_traveller au
6
Stay was OK but noise at night was a problem so won't be coming back
Pros:

Nice room

Cons:

Very small bathroom, lots of noise from outside all night long didn't sleep well

2026-02-13 via Nuitee
A
Anna Maria solo_traveller au
9
A very pleasant stay in all respects.
Pros:

Large rooms and in excellent location. Staff wonderfully friendly. They changed my ill-chosen room to a better one at the first opportuniy. I also appreciated their advice regarding eating out.

Cons:

The room description could have been clearer. Perhaps it was my fault. I have chosen a room with "no view" but was shocked finding that there was no window! A glass-panelled inside door that could have served as a window didn't let in much daylight either, as it looked into an inside corridor. So, "no view" meant literally nothing to look out at - not even an internal light shaft or a car part or back alley that I took to mean "no view"; and no fresh air either.

2026-02-13 via Nuitee
H
Henry couple au
6
Good location! Room passible
Pros:

Did not have breakfast

Cons:

Shower needs improvement
Sink small for hand washing & shaving!!
Lighting to shave very poor
Sink at kitchen no plug
Washing liquid in bottle required

2026-02-13 via Nuitee
M
Mohammad family_with_children kw
8
2026-02-13 via Nuitee
L
Leah solo_traveller au
9
2026-02-13 via Nuitee
N
Natalya family_with_children au
9
Pros:

The front desk staff were super helpful and nothing was too hard for them! They were really a pleasure!
The room had everything we needed!

Cons:

We had booked an internal studio- didn't realise our windrow would open up to the hallway- it was just a little odd! So we kept the blinds shut!

2026-02-12 via Nuitee
S
Sinan solo_traveller au
10
2026-02-12 via Nuitee
O
Oi Na solo_traveller au
6
2026-02-12 via Nuitee
C
catherine solo_traveller au
8
Very spacious rooms.
Pros:

Spacious. Great shower. Room service. Coffee machine. Milk. Check in n check out fast and easy.

Cons:

Mattress was a bit had it, very uncomfortable. Air conditioner leaked a lot of water. No streaming channels (its advertised as having Foxtel so you can watch movies but it only has those sports channels n Nickelodean).

2026-02-12 via Nuitee
N
Nicholas solo_traveller sg
8
Pros:

Convenient location

2026-02-12 via Nuitee
M
Mike solo_traveller au
2
Ordinary - never again
Pros:

Location

Cons:

No hot water in the evening for shower. Staff member on checking out gave me a token ‘sorry about that sir’ while staring at his screen! 😠

2026-02-12 via Nuitee
B
Belinda solo_traveller au
9
Had a comfortable stay
Pros:

Great location. Clean and has everything you need.

Cons:

Not much bench top space in the bathroom

2026-02-12 via Nuitee
S
stephen couple gb
8
Great value for money
Pros:

Good location, very convenient for harbour and ferry’s

Cons:

Generally, good

2026-02-11 via Nuitee
G
Giovanni family_with_children au
5
Pros:

Location is great, the room was spacious and the bed was comfy , there was in - room microwave and coffee machine

Cons:

The furniture were quite old and cheap, the bathroom was tiny, with a minuscule sink, nowhere to put your things on, and a shower with a curtain instead of glass..
The gym has very few machines and no dumbbells
There is no restaurant, bar or cafeteria, so you need to go out if you want something but don't want to use in-room service.
Finally, WiFi was so slow i had to tether from my phone

2026-02-11 via Nuitee
S
Simon couple au
10
2026-02-10 via Nuitee
M
Meg solo_traveller gb
10
Pros:

The lovely lady on reception upgraded my room after I mentioned the lovely view of the architecture opposite. Thank you :)

2026-02-10 via Nuitee
M
Meg solo_traveller gb
10
Pros:

Second time staying. Would return again!

2026-02-10 via Nuitee