Courtyard by Marriott West Orange

Hotels
•
Courtyard by Marriott
8.4 (464 reviews)
Eight Rooney Circle , West Orange , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/helpful staff (restaurant/bistro specific mentions)
Convenient location near transit/shops/theater
Comfortable rooms and good layout
On-site pool
Cons:
$50 hold/refund and billing issues
Occasional unfriendly or rude front-desk staff
Maintenance problems (broken refrigerator, broken coffee machine, tub issues)
Noise from adjacent/above rooms and poor acoustics
Unsupportive pillows and some housekeeping delays
Missing in-room items (glasses) or kit inconsistencies

Categories

Cleanliness
9
Multiple guests repeatedly praised how clean rooms were; one guest noted delayed housekeeping on occasion, but overall cleanliness was a strong positive.
Service
8
Service was mixed: several staff members (Anika, restaurant/Bistro staff, others) were singled out as very friendly and helpful, but a few guests reported rude or unfriendly front-desk interactions and slow responses to issues.
Location
9.4
Location received consistent praise as convenient for destinations, near transit/shops/theater and attractions—frequently noted as a strong point.
Room Quality
8.2
Rooms were described as comfortable with good layout and temperature control; some issues reported (broken refrigerator, tub stopper left closed, incorrect pull-out sofa sheet, unsupportive pillows) lower this slightly.
Amenities
8
Pool and basic amenities were appreciated, but some guests experienced broken equipment (in-room refrigerator, coffee machine) and missing items (glasses), giving a mixed impression.
Value for Money
7.6
Value perceptions were weakened by a reported $50 hold not refunded promptly, an unexpected charge, and at least one comment that the hotel felt a bit pricey.
Food and Beverage
8.6
Several guests praised specific restaurant/bistro staff and a prepared meal; however, absence of included breakfast for some, a broken coffee machine, and inconsistent service temper the score.
Overall Experience
8.4
Overall impressions are generally positive (clean, comfortable, good location, helpful individuals) but tempered by service inconsistencies, some maintenance issues, noise complaints, and billing/hold problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:48

Property Description

Convenient Location
Located across from the Essex Green Shopping Center, Courtyard by Marriott West Orange offers a prime location for shopping enthusiasts.

Modern Amenities
Enjoy free Wi-Fi, an indoor pool, and well-equipped guest rooms featuring a seating area, cable TV, coffee maker, and refrigerator.

Fitness and Dining Options
Stay active at the hotel's gym with free weights and cardiovascular equipment, followed by a delicious breakfast at the Courtyard Café with seasonal dishes.

Book your stay at Courtyard by Marriott West Orange for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

8.4
Based on 464 reviews
Cleanliness: 9
Service: 8
Location: 9.4
Room Quality: 8.2
Amenities: 8
Value for Money: 7.6
Food and Beverage: 8.6
Overall Experience: 8.4
K
Kai • couple • us
8
2026-09-17 • via Nuitee
M
Melissa • family_with_children • us
1
Cons:

We didn’t get to stay at the hotel because they did not honor the rate that I booked with the app and the hotel that was reserved 6 months in advance. The staff member and the front desk was rude, and didn’t want to help at all. I asked for a manger and she wouldn’t get one for me. She would talk to me as if I was stupid.

2026-09-14 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Beautiful property

Cons:

N/A

2026-08-31 • via Nuitee
N
Nina • couple • us
1
2026-08-29 • via Nuitee
E
Emelia • solo_traveller • gb
6
2026-08-28 • via Nuitee
C
Christine • solo_traveller • us
8
2026-08-25 • via Nuitee
E
Earland • couple • us
5
2026-08-11 • via Nuitee
B
Benjamin • couple • us
8
Pros:

Room layout was fantastic, room was clean and comfortable and had very good temperature control

Cons:

It would be nice to have two glasses in each room, I had to go to the bar to borrow glasses and had some trouble doing so initially.

2026-08-05 • via Nuitee
H
Hart • family_with_children • us
10
2026-07-23 • via Nuitee
S
Suarez • couple • us
10
2026-07-20 • via Nuitee
B
Bernadette • family_with_children • us
10
Nice guy to check us in and very pleasant lady to check out… I think Anika was her name!
Pros:

Clean and good location to our destination

Cons:

All was good!

2026-07-10 • via Nuitee
C
Constance • couple • us
10
We had a rental car break down and the very sweet lady in charge of the restaurant actually offered her car so we could
Pros:

The staff was very kind and friendly.

2026-07-08 • via Nuitee
F
Fodys • solo_traveller • us
9
Pros:

The loved how clean our room was. Staff was very friendly and professional.

Cons:

N/A

2026-07-06 • via Nuitee
R
Roxanne • solo_traveller • us
10
wonderful
Pros:

everything

2026-07-06 • via Nuitee
V
Veronica • family_with_children • us
10
2026-07-04 • via Nuitee
J
Jeffrey • solo_traveller • us
3
N/A
Pros:

N/A

Cons:

A $50 charge was taken from my debit card. The refrigerator in my room didn’t work. When I tried to open refrigerator door, the refrigerator shiifted, causing refrigerator to move and disturb refrigerator cabinet housing. I brought incident to front desk person. The refrigerator cabin was made of particle board. Condesation from refrigerator loosened particle board. Because somebody had to do some repair work, I was punished. I didn’t like that.

2026-07-03 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Good

Cons:

Everything

2026-06-23 • via Nuitee
O
Omolabake • solo_traveller • ng
6
Cons:

I made a reservation on
Booking.com.
Upon getting to the property they requested that I have a card on file they can charge a refundable $50 hold on.
It's been 23 days since I checked out of the hotel and the $50 hold on my card has not been refunded.

Please contact the hotel to initiate my refund.

2026-06-23 • via Nuitee
O
Oum • couple • in
8
2026-06-23 • via Nuitee
E
Embry • couple • us
3
We were extremely disappointed 😞.
Pros:

One evening we ate at the hotel. The lady who prepared our meal was very nice and friendly. In fact she was the only staff person who was friendly. Noone else even smiled at us.

Cons:

We did not feel that we were treated with friendliness or respect. None of the staff smiled.. No breakfast was provided for free as in some Courtyard Marriotts. Our coffee machine was broken. I complained, but it was never replaced. We stayed 5 nights. Our room was not cleaned until the 3rd day after I complained. I thought the Marriott brand would assure a good hotel, but I was mistaken.

2026-06-22 • via Nuitee