Four Points by Sheraton Atlanta Airport West

Hotels
•
Four Points by Sheraton
7.9 (779 reviews)
3520 North Desert Drive , Atlanta , US
+1 404-768-3100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean establishment
Cons:
Poor cleanliness
Room quality issues
Rude front desk

Categories

Cleanliness
7.29
Room could have been cleaner and issues noted regarding dirtiness.
Service
8.76
Mixed reviews; some found staff accommodating while others reported poor service.
Location
9.8
Great location noted in multiple reviews.
Room Quality
7.25
Rooms showed signs of wear and issues reported with amenities.
Amenities
6.78
Missing basic amenities in rooms.
Value for Money
6.24
Overcharged and lack of complimentary services reported.
Food and Beverage
7.29
Breakfast not complimentary; issues with breakfast service.
Overall Experience
9.76
Despite issues, some guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:08

Property Description

Convenient Location and Amenities

Located near Hartsfield Atlanta International Airport and Interstate 85, Four Points by Sheraton Atlanta Airport West offers comfortable accommodations and free airport shuttle service. Guests can enjoy a complimentary weekday newspaper and access to on-site fitness facilities and a seasonal outdoor swimming pool.

Pet-Friendly and Accessible Attractions

This pet-friendly hotel is conveniently situated close to Interstate 285 and provides easy access to popular attractions like Six Flags over Georgia, Atlanta Motor Speedway, and the Mercedes Benz Stadium.

Additional Services

The hotel offers a complimentary airport shuttle service from 5am to 12 midnight, ensuring a hassle-free stay for guests. Book your stay at Four Points by Sheraton Atlanta Airport West for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATL

Location

Guest Reviews

7.9
Based on 779 reviews
Cleanliness: 7.29
Service: 8.76
Location: 9.8
Room Quality: 7.25
Amenities: 6.78
Value for Money: 6.24
Food and Beverage: 7.29
Overall Experience: 9.76
L
ladale • couple • us
10
2026-10-28 • via Nuitee
A
Arshad • solo_traveller • us
8
Overall good experience
Pros:

Facility was good

Cons:

I think breakfast should be complimentary

2026-10-28 • via Nuitee
S
santanna • couple • us
10
Pros:

Location is great

Cons:

Na

2026-10-28 • via Nuitee
E
ed • couple • za
5
2026-10-25 • via Nuitee
S
santanna • couple • us
10
2026-10-23 • via Nuitee
Y
Yolanda • couple • us
10
This Will Be My Go To When I Go Back To Atlanta
Pros:

Atmosphere Cleanliness Staff

Cons:

I Have Nothing Bad To Say Enjoyed My Stay

2026-10-21 • via Nuitee
M
MIHWA • solo_traveller • kr
1
False Information and an Unresolved Deposit Refund
Pros:

The female staff member who helped me with check-in very friendly

Cons:

When I checked out on September 25, I asked when the deposit hold would be released, and I was told it would be done within three days.

However, when the hold had still not been released by October 2, I called the hotel internationally to follow up. The hotel staff told me that the cancellation had already been processed and that it would take approximately 7–10 days, depending on the card issuer. However, after checking with my card issuer, I was informed that there was no record of any cancellation being processed.

Why, then, did the hotel tell me that the cancellation had already been processed when it clearly had not?

I have also contacted Booking.com and requested their assistance in resolving this issue.

I am extremely frustrated that I have had to waste my time and money on an international phone call to follow up on something that should have been handled properly in the first place.

Was my complaint simply not taken seriously because I am an international guest, on the assumption that I would find it difficult to raise a complaint from another country? Is that why this matter was not handled properly and I was given misleading information instead?

I expect a clear explanation as to why I was told that the cancellation had been processed when my card issuer has confirmed otherwise, as well as an immediate resolution to this issue.

2026-10-20 • via Nuitee
C
Courtney • couple • us
3
I will never book this hotel again.
Pros:

The staff was nice.

Cons:

The lights went out for hours. We had to sit in the lobby. It wasn’t the cleanest. The pool was empty and filthy. The hotel should’ve accommodated us for the inconvenience of no power for hours.

2026-10-19 • via Nuitee
S
Stanley • couple • us
9
The stay was nice. The thing I didn’t like was they charged me Two times for one night
Pros:

Nice

2026-10-19 • via Nuitee
N
Nichole • family_with_children • us
10
Pros:

Everyone was friendly, very clean and comfortable rooms.

Cons:

There was little parking available. You have to pay extra to park however once in the parking lot area, there were no spots. We had to park on the side of the grass.

2026-10-16 • via Nuitee
P
Philip • solo_traveller • us
9
2026-10-15 • via Nuitee
K
Keith • family_with_children • us
4
2026-10-14 • via Nuitee
H
Holston • couple • us
1
2026-10-12 • via Nuitee
L
Lopez • couple • us
5
Cons:

It smelled bad and the carpet was wet

2026-10-12 • via Nuitee
J
Jasmine • couple • us
10
2026-10-11 • via Nuitee
V
Victor • extended_group • us
4
It was underwhelming.
Pros:

The location was very convenient and accessible to restaurants. It was also close to the interstate, which was a positive. The breakfast was OVERPRICED.

Cons:

The rooms and decor were dated. It was apparent looking at the room doors and walking through the hotel that it needs to be renovated. The parking was atrocious. It was inconvenient to go to the lobby to warm up food. Adding a microwave on each floor wouldn't cost much considering MOST hotels include them in the room. I would have preferred a microwave instead of the safe that I had no intentions of using

2026-10-08 • via Nuitee
L
Lystra • couple • us
7
Relaxing and quiet. No issues.
Pros:

Size of the room, very nice bathroom and water pressure was great!

Cons:

Staff was not friendly.

2026-10-07 • via Nuitee
S
Shaterika • couple • us
10
2026-09-19 • via Nuitee
B
Brenda • solo_traveller • us
9
It meet my needs
Pros:

It was convenient for me while I was traveling and easy to find.

Cons:

Didn't like that I had to walk to the front of the building to use the elevator when I was taking my luggage up from my car which I had to park in the back

2026-09-18 • via Nuitee
J
Jamila • family_with_children • us
7
Pros:

The air was set and was no way to change the temperature in the room to make it more comfortable to sleep

Cons:

Just the not being able to control the temperature

2026-09-10 • via Nuitee