Four Points by Sheraton Atlanta Airport West

Hotels
Four Points by Sheraton
7.9 (753 reviews)
3520 North Desert Drive , Atlanta , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean establishment
Cons:
Poor cleanliness
Room quality issues
Rude front desk

Categories

Cleanliness
7.29
Room could have been cleaner and issues noted regarding dirtiness.
Service
8.76
Mixed reviews; some found staff accommodating while others reported poor service.
Location
9.8
Great location noted in multiple reviews.
Room Quality
7.25
Rooms showed signs of wear and issues reported with amenities.
Amenities
6.78
Missing basic amenities in rooms.
Value for Money
6.24
Overcharged and lack of complimentary services reported.
Food and Beverage
7.29
Breakfast not complimentary; issues with breakfast service.
Overall Experience
9.76
Despite issues, some guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:08

Property Description

Convenient Location and Amenities

Located near Hartsfield Atlanta International Airport and Interstate 85, Four Points by Sheraton Atlanta Airport West offers comfortable accommodations and free airport shuttle service. Guests can enjoy a complimentary weekday newspaper and access to on-site fitness facilities and a seasonal outdoor swimming pool.

Pet-Friendly and Accessible Attractions

This pet-friendly hotel is conveniently situated close to Interstate 285 and provides easy access to popular attractions like Six Flags over Georgia, Atlanta Motor Speedway, and the Mercedes Benz Stadium.

Additional Services

The hotel offers a complimentary airport shuttle service from 5am to 12 midnight, ensuring a hassle-free stay for guests. Book your stay at Four Points by Sheraton Atlanta Airport West for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Guest Reviews

7.9
Based on 753 reviews
Cleanliness: 7.29
Service: 8.76
Location: 9.8
Room Quality: 7.25
Amenities: 6.78
Value for Money: 6.24
Food and Beverage: 7.29
Overall Experience: 9.76
2
235mirjamf Business
10
The very best!
Pros:

Ade at the hotel bar is awesome. Such a nice person just to chat with. He really enlightenes this hotel bar with his smile!

2026-07-23 via Tripadvisor
3
386harryg Family
10
Great airport hotel experience
Pros:

Solid hotel with a great shuttle and breakfast! Shout out to Laurie for a great shuttle experience on an otherwise bad airport travel day

2026-07-22 via Tripadvisor
M
Msmitty37 Family Zurich
6
Mostly good, but difficult arrival
Pros:

Great departure in the shuttle with Lauri. So friendly to start the day and very helpful. Unfortunately the arrival was not good at all. The shuttle is way too small fir the number of people arriving from the airport and only runs every half hour so we ended up having to take a taxi

Hotel is otherwise very nice

2026-07-22 via Tripadvisor
N
nickcL7090VV Business
10
Reliable friendly van service
Pros:

Reliable van service, love the ability to call the hotel, get a code, and see the location of the van. Never an issue, which is a big deal! Easy check-in. Good breakfast. Our van driver was Laurie, she was awesome. She ensures the van leaves on time.

2026-07-22 via Tripadvisor
J
J7605QYanthonyj Solo travel
10
Hotel Parking To Go To Airport
Pros:

Laurie was friendly, professional & speedy. Overall great experience. Would park again.

2026-07-22 via Tripadvisor
A
andrewwH9798FL Solo travel
10
Great service!
Pros:

The room was clean and affordable, good breakfast included, and our shuttle driver Laurie made sure we got onto a very busy shuttle and right on time for our trip to the airport in the morning!

2026-07-22 via Tripadvisor
1
107salemh Business
6
Good enough hotel
Pros:

Good enough hotel for short stays, driver Laurey was specially helpful and friendly when it came time to get to and from the airport!

2026-07-21 via Tripadvisor
G
Guide55816266747 Solo travel
10
Amazing
Pros:

Laurie was amazing. The ride was smooth.

2026-07-21 via Tripadvisor
M
Marisa solo_traveller us
9
My stay was pleasant.
Pros:

Breakfast had a good variety of choices. Hot beverages were good. I would like more tea choices. I was satisfied with breakfast.

Cons:

I would have liked more hot tea choices.

2026-07-20 via Nuitee
O
Octavia solo_traveller us
6
Glad I was only staying night
Pros:

Friendly staff. Close to the the event I was going to.

Cons:

Carpet in room was dirty. Had a musty order in room. Like it had been closed up. Didnt feel clean to me.

2026-07-18 via Nuitee
W
Wanderer17558771988 Solo travel Puerto Rico
10
Shuttle
Pros:

Lory is amazing! She is very kind, helpful, and always willing to assist with anything you need. Her excellent service and positive attitude truly stand out. She is definitely one of the best people they have on their team. Highly recommended!

2026-07-15 via Tripadvisor
J
Jose family_with_children ca
10
2026-07-14 via Nuitee
V
Virgil solo_traveller us
5
2026-07-13 via Nuitee
L
Ladarius couple us
9
2026-07-13 via Nuitee
L
Lizerator123 Solo travel
10
Accidental stay turned into positive experience
Pros:

I came to this hotel by a fluke: flight was cancelled and the airline booked me here. From the moment I walked in, every single person was kind and gracious, handling the frustrated travelers well. I had dinner at the bar and Ade was a real stand out. He was so pleasant and responsive, totally made our night as several of us had long/frustrating travel days. The room is clean and quiet as well. I now would definitely consider booking here again, even with other Bonvoy hotels in the area. Well done to the staff at this hotel- they really know how to handle difficult situations.

2026-07-10 via Tripadvisor
J
Jet40550983817 Solo travel
10
Shuttle
Pros:

Great shuttle driver Laurie was very friendly and courteous

2026-07-09 via Tripadvisor
K
Kierra couple us
10
I will be returning.
Pros:

It's right off the interstate always crowded yet quiet luxury at a great value . My go to whenever I'm in the city.

Cons:

The pool could be way better. Poolside beds need shade covers . A bar by the pool would be amazing

2026-07-09 via Nuitee
J
jordanh139 Business
10
Laurie is the GOAT
Pros:

Great hotel. Laurie the driver was awesome! Got us all in the shuttle to the airport to get us there on time! Give that woman a raise!!

2026-07-08 via Tripadvisor
C
C9521ERtravisc Business
10
It was great!
Pros:

Great stay and Laurie the driver was fantastic and always on time.

2026-07-08 via Tripadvisor
J
Jemiah couple us
7
2026-07-05 via Nuitee