Hotel Zara

Hotels
Independent
6.8 (138 reviews)
Via Firenze 81, Naples, NA, 80142 , Naples , IT

Facilities

Proposal/romance packages available
Express check-out
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.13
Multiple reviews indicated issues with cleanliness and hygiene, specifically mentioning a dirty staircase and unsatisfactory bathroom conditions.
Service
8.1
Most reviews praised the staff for being friendly and accommodating, although one review mentioned a disrespectful receptionist.
Location
7.14
Comments noted the convenience of location near the train station, though some mentioned harassment from street vendors.
Room Quality
5.59
Reviews highlighted poor room conditions, such as shared bathrooms and noise disturbances from the reception area.
Amenities
6.62
Amenities were mentioned as limited and not well-maintained, particularly the shared shower.
Value for Money
7.58
Given the price point, some reviewers felt it offered a reasonable experience despite the drawbacks.
Food and Beverage
7.13
Some reviews mentioned access to nearby bakeries and cafes, though specifics on hotel food were lacking.
Overall Experience
6.1
Guests expressed mixed feelings due to cleanliness and noise issues, but ratings reflect a willingness to return at a decent price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:43

Property Description

Experience the charm of Naples at Hotel Zara, where comfort meets convenience in the heart of the city.

Modern Accommodations
Our 14 elegantly appointed guestrooms feature LCD televisions, complimentary wireless internet access, safes, and a dedicated workspace. Daily housekeeping ensures a refreshing stay every time you return.

Delightful Dining Options
Savor delicious meals at our in-house restaurant or grab a quick snack at the coffee shop/cafe. Prefer dining in? Enjoy room service that lets you unwind without leaving your cozy space.

Excellent Location
Centrally located, Hotel Zara places you just minutes away from iconic landmarks like Piazza Giuseppe Garibaldi and Naples Cathedral. With express check-in/check-out and a 24-hour front desk, your convenience is our priority.

Don't miss out on the perfect getaway—book your stay at Hotel Zara now!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

6.8
Based on 138 reviews
Cleanliness: 6.13
Service: 8.1
Location: 7.14
Room Quality: 5.59
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 6.1
E
Elizabeth family_with_children
10
Pros:

very clean, everything very safe, very satisfied

2025-10-02 via Nuitee
C
César partner
8
Pros:

Buen precio, zona tradicional y local, recepcionistas amables, muy atentos y con recomendaciones, la habitación siempre la limpiaron muy bien, no se dejen llevar por los alrededores o las reseñas malas, Napoli es una ciudad que parece mala pero en realidad es muy calida, si eres de Latinoamérica cualquier lugar te parecerá más inseguro, para nosotros fue un paseo por el cielo

2025-09-12 via Nuitee
A
Aurore
2
Pros:

Bonjour j ai pris qq jours avant de faire ce commentaire car j ai ete tres decue de cet hotel.la chambre ete situé à côté de l accueil donc bp de bruit jour et nuit dont le telephone la sonnette d entree ou les personnes qui echangaient avec le receptioniste.ce dernier a été très irrespecteux et nous a engueulé car on voulait prendre une douche.en effet la douche été sur le palier et à partager avec l accueil et une autre chambre.niveau hygiène et intimité c est moyen.de plus la douche été bouché donc le receptioniste nous a engueulé car il allait devoir nettoyer l eau qui deborde.je rappelle qu'il fait très chaud en ce moment et que bien évidemment nous avions besoin d une douche .donc je ́ne recommande pas cet hotel qui est très buyant (la premiere nuit nous n avons pas dormi)vetuste dans son ensemble (clim pas entretenue ou encore lit d appoint pour dormir) et surtt le comportement du receptioniste .expedia merci de mieu choisir les personnes avec qui vous travaillez car cela affecte votre image.

2025-08-19 via Nuitee
O
Olivier
4
Pros:

L'hôtel se trouve sur 2 étages. L' accueil se trouve au 2ème étage. Le cage d'escalier est très sale et donne une impression d'immeuble abandonné.

2025-08-05 via Nuitee
E
EMIKO
6
駅に近い便利なホテル
Pros:

空港からもナポリ駅からもほど近いホテルです。夜22時にナポリに着き、水を買えるところを探したらフロントで買えて助かりました。
翌朝はポンペイの遺跡観光だったので、交通の便が良いところで選びましたが、正解でした。
近くのパン屋さんが朝早くからやっていたので、焼きたてパンを買うことができました。
ホテルのスタッフはとても親切でした。

2025-08-03 via Nuitee
M
Michela
8
Premura
Pros:

Io e la mia amica abbiamo soggiornato per una notte in vista del concerto di Geolier. Molto veloci con il check-in anche perché avevo anticipato le procedure tramite sito-online. Il signore è stato molto gentile nel lasciarci le chiavi del portone principale in quanto avevo avvisato che avremmo tardato nel rientro. È stato molto premuroso.

2025-07-27 via Nuitee
N
Natalia
6
Pros:

Good

2025-07-26 via Nuitee
R
Rat family
6
Pros:

Good location, close to transportation accross the city.

2025-07-21 via Nuitee
R
Rat family
6
Pros:

The location is ok, right near the main train station. Area had a lot of street sales people harrassing you when you leave the building.

2025-07-18 via Nuitee
E
Erton Solo travel Helsinki, Uusimaa
4
Ok for a 1-2 night stay
Pros:

It has a central location close to the railway station, but that also means there's also quite restless on the streets. Rooms adjacent to the reception are not quiet at all. You can hear staff and guests talking, and also voices from neighbouring rooms and noise from the street. Fortunately it's a very clean place and staff is friendly.

2025-07-02 via Tripadvisor
C
Carlos
10
Pros:

The hotel is hard to find, the sing is there but it hard to tell the door of the hotel. Also hard to communicate with the reception desk person.

2025-06-28 via Nuitee
J
James
4
Pros:

Not very good. Wasn’t greeted when I arrived. Standard of room very poor and the location was very unsafe and rough with every night bundles of people outside the entrance and across the street selling second hand goods on the pavement. The city in general was not a nice place.

2025-06-26 via Nuitee
E
Eliza friends
6
Pros:

Nice, cleanly hotel with friendly staff. Poor area around the hotel however close to transport links and nicer areas.

2025-06-26 via Nuitee
V
Vannegen Friends getaway
4
Poor standard, one night goes by but not more...
Pros:

The hotel is located in what is a typical Naples apartment house which means a lot of damage around, shabby area and questionnable folks around (especially given the fact that the hotel is just 5 minutes walk off the main central station).
The overall standard is poor: a very small room with what is absolutely necessary: two old beds, one wardrobe and... that is bascically it.
There is also a small terrace attached to the room from which you might see the other equally run down houses nearby. All is in line with the worst visual expectations one might have when staying near the Garibaldi Square.
The reception guy is fully in line with the above description (I will keep quiet here about further details...).
The room is extremely poorly soundproofed: you hear everything from the corridor, including some i...t who started playing music very loudly in early morning. We left with no regret...
To sum up: this place might be all right as a one night stop-over, provided you expect nothing else than a bed to lie down on. Otherwise, keep off...

2025-06-19 via Tripadvisor
E
Elizabeth
6
Pros:

This is a very old, no-frills hotel near the central train station in Naples. If you just want to save money with a bare bones room, this place is sufficient, and the desk staff are very nice. There just isn’t much in the way of perks - no breakfast offered, and beds that are hard as a rock (which is somewhat normal for Italy though). It did the job for a one night stay, but I probably wouldn’t book for an extended trip.

2025-06-19 via Nuitee
T
Thomas family
4
Pros:

It is not a hotel in the sense most people would consider a hotel. It is one floor of an apartment building. Area is filthy and very sketch . It was close to metro station. Staff was nice . Do not rent the shared bathroom . Shower was always clogged up . It had Spiders and mosquitoes in it often. Naples it very dirty and filled with shady people that just walk around or sell things on cardboard at all hours of the night. Police were friendly. WiFi worked well. AC worked but could not adjust it much. .

2025-06-17 via Nuitee
M
Melissa friends
4
Pros:

The building looked extremely neglected when we arrived—dirty, full of cobwebs, like something out of a horror movie. The room itself was fine, but the next day the cleaning staff came knocking on our door before the check-out time. When we told them it wasn’t time yet, they were extremely rude.

2025-06-14 via Nuitee
Y
YLENIA GIOVANNA
10
Pros:

Situata a due passi dalla stazione centrale di Napoli. Intorno ci sono supermarket e tante caffetterie. Il personale è stato super gentile: hanno permesso che lasciassi il mio bagaglio in struttura dopo il check out così da poter continuare a girare la città comodamente. 10 punti solamente per l’aria condizionata in camera che è stata veramente una salvezza nelle giornate calde di Napoli. Sconsiglierei a chi viaggia da solo come me di camminare per quei vicoli a tarda sera/notte. A parte questo, se mai dovessi trovarmi di nuovo a Napoli, o se avessi voglia di una pizza fatta a dovere, tornerei sicuramente in questa struttura.

2025-06-12 via Nuitee
J
Jürgen
4
Pros:

für eine nacht ok, aber schon sehr heruntergekommen

2025-06-09 via Nuitee
F
FURHATH
2
Pros:

unsafe for family, I had reservation for 4 nights but checked out the next morning. I don’t want to stretch any further but this is NOT a family friendly hotel. Inappropriate activities were also taking place at night in rooms, doors don’t lock as the master keys are out at the front desk. On top of that, shower didn’t work … water clocked and horrible smell. But most importantly, with kids never pick this as an option! I am happy that one night is over. No refund or anything, but we found contrasting option on the Piazza Garibaldi square. Expensive than this horror show but totally worth it.

2025-05-22 via Nuitee