Hotel Zara

Hotels
Independent
6.8 (138 reviews)
Via Firenze 81, Naples, NA, 80142 , Naples , IT

Facilities

Proposal/romance packages available
Express check-out
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.13
Multiple reviews indicated issues with cleanliness and hygiene, specifically mentioning a dirty staircase and unsatisfactory bathroom conditions.
Service
8.1
Most reviews praised the staff for being friendly and accommodating, although one review mentioned a disrespectful receptionist.
Location
7.14
Comments noted the convenience of location near the train station, though some mentioned harassment from street vendors.
Room Quality
5.59
Reviews highlighted poor room conditions, such as shared bathrooms and noise disturbances from the reception area.
Amenities
6.62
Amenities were mentioned as limited and not well-maintained, particularly the shared shower.
Value for Money
7.58
Given the price point, some reviewers felt it offered a reasonable experience despite the drawbacks.
Food and Beverage
7.13
Some reviews mentioned access to nearby bakeries and cafes, though specifics on hotel food were lacking.
Overall Experience
6.1
Guests expressed mixed feelings due to cleanliness and noise issues, but ratings reflect a willingness to return at a decent price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 08:43

Property Description

Experience the charm of Naples at Hotel Zara, where comfort meets convenience in the heart of the city.

Modern Accommodations
Our 14 elegantly appointed guestrooms feature LCD televisions, complimentary wireless internet access, safes, and a dedicated workspace. Daily housekeeping ensures a refreshing stay every time you return.

Delightful Dining Options
Savor delicious meals at our in-house restaurant or grab a quick snack at the coffee shop/cafe. Prefer dining in? Enjoy room service that lets you unwind without leaving your cozy space.

Excellent Location
Centrally located, Hotel Zara places you just minutes away from iconic landmarks like Piazza Giuseppe Garibaldi and Naples Cathedral. With express check-in/check-out and a 24-hour front desk, your convenience is our priority.

Don't miss out on the perfect getaway—book your stay at Hotel Zara now!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

6.8
Based on 138 reviews
Cleanliness: 6.13
Service: 8.1
Location: 7.14
Room Quality: 5.59
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 6.1
M
Marco couple it
10
Pros:

Ottima la posizione per la vicinanza alla stazione e alla metro.

Cons:

.

2026-06-06 via Nuitee
H
Hanna solo_traveller it
10
Pros:

Очень вежливый персонал.Очень понравилось что обрабатывали ванную комнату после предыдущих жильцов хлоркой,чувствовался запах.Не наплевательское отношение к санэпидрежиму.

2026-06-03 via Nuitee
A
Albert solo_traveller nl
7
Convenient spot
Pros:

Close to the station if you need to spend the night for an early flight. From the station it's a 15 minute busdrive. Close to the historical centre as well.

Cons:

They take bed-wetters into account. There was something like plastic beneath the sheets, which didn't make the bed too comfortable. Also, maybe don't stay in this area as single traveller if you're not comfortable with back alley vibes and shady or homeless people wandering around.

2026-06-02 via Nuitee
K
KADİR solo_traveller tr
1
Cons:

We were very disappointed with this hotel. The room was extremely small, dirty, and uncomfortable. There was no shower inside the room, which was not clearly explained before booking.

The room was also very noisy. We could not sleep properly because of the constant noise during the night. The overall condition of the room and the service did not match what was advertised. We feel misled and would not recommend this hotel to others.

2026-05-30 via Nuitee
I
Ilarione solo_traveller ar
6
Pros:

Abitacion limpia

Cons:

Edificio muy mal mantenido,

2026-05-29 via Nuitee
J
Jiahui couple es
5
2026-05-26 via Nuitee
R
Robert couple us
9
Good hotel and in the center of things
Pros:

Near the train station
Good security
Clean room and cleaned often
Interesting area for food as many kinds and great prices. Also supermarket nearby
On main subway lines
Staff usually helpful 24 hour front desk
Big sign to ID the place on the side of the building
Have an elevator to get up to the floor so good for heavy bags
Use of frig and hot water heater in kitchen area was very helpful
Lounge area to eat in and use ones computer in ETC
Balconey good for drying laundry

Cons:

Room was a bit small for the money
Elevator decided to fail for a while but was fixed
Could use another power outlet to charge devices as only one in room
Area may not be totally safe late at night but fine in evening and day time

2026-05-26 via Nuitee
G
Giorgio extended_group it
1
ORRORE
Pros:

ANDARE VIA DA QUELL'INCUBO

Cons:

CREDETEMI MI ASPETTAVO CHE DA UN MOMENTO ALL'ALTRO SALTASSE FUORI QUALCUNO GRIDANDO "SCHERZI A PARTE oppure CANDID CAMERA" MA PURTROPPO ERA LA CRUDA REALTA'
CAMERA MATRIMONIALE , AL MASSIMO TRIPLA, TRASFORMATA IN QUINTUPLA.
MI SIEDO E CADO PERCHE' LA SEDIA E' ROTTA (LA PORTANO VIA SENZA SOSTITUIRLA) MIO FIGLIO SI SIEDE SUL LETTO, ESSENDO RIMASTA UNA SOLA SEDIA PER 5 PERSONE, E IL LETTO PIEGHEVOLE SI CHIUDE, (SOSTITUITO, IL VECCHIO LETTO VIENE MESSO NELL'UNICO ARMADIO DISPONIBILE PER 5 PERSONE, OCCUPANDOLO TOTALMENTE) IN BAGNO, LE LUCI DELLA TOILETTE NON FUNZIONANO, LA CASSETTA DEL WATER NON FUNZIONA, RIPRISTINATA SOLO L'INDOMANI (IMAGINATE TUTTA LA NOTTE), IMPIANTI NON IN SICUREZZA (FILO DI MASSA SOTTO IL LAVELLO NON COLLEGATO) SPORCIZIA E MUFFA NELLE FUGHE.
PER COMPLETARE L'OPERA GIORNO 18, PUR AVENDO LASCIATO NELLA MANIGLIA L'AVVISO "MAKE UP ROOM" AL RIENTRO TROVO L'AVVISO GIRATO SU "DO NOT DISTURB" E NATURALMENTE LA CAMERA NON PULITA E NON SISTEMATA.
LEGGO CHE IL PROPRIETARIO PER DIFENDERSI DALLE CRITICHE MOSSE DAI PRECEDENTI OSPITI MALCAPITATI LI ACCUSA DI RAZZISMO, MA IL VERO RAZZISTA E' LUI PERCHE' SI PERMETTE DI RISERVARE QUESTO SERVIZIO PER LA NAZIONALITA' DEGLI OSPITI ABITUALI. CREDETEMI UN'ACCOGLIENZA DEL GENERE NON VA RISERVATA NEANCHE AD UN CANE RANDAGGIO (MEGLIO IL CANILE).

2026-05-25 via Nuitee
J
José Lazcano family_with_children cl
5
Cerca de la estación, buena ubicación
Pros:

No participe en el desayuno, la ubicación buena, muy cercana a la estación de trenes, busque algo cerca y use Napoles como escala durante mi viaje por lo que no pude conocer mas, un poco oscura la llegada puesto que llegue tarde y da un poco de miedo, pero nada que preocuparse no pasa nada en horarios nocturnos. si puedes llegar antes de las 21.00 seria ideal.

2026-05-22 via Nuitee
K
Kulwinder solo_traveller de
5
2026-05-21 via Nuitee
S
stéphane extended_group fr
7
Pros:

L’emplacement

2026-05-20 via Nuitee
P
Pierino solo_traveller it
10
Bene
Pros:

Cordialità

2026-05-17 via Nuitee
F
fra1992 solo_traveller it
5
Normale
Pros:

La parte positiva è che la camera era pulita e il personale gentile. La posizione vicino alla stazione comoda.

Cons:

Struttura datata, la camera si vede che non è certo nuova, il bagno avrebbe bisogno di una totale ristrutturazione.
Secondo me può andare bene come struttura di passaggio per una notte visto il prezzo basso e la vicinanza alla stazione.

Diciamo che se danno una ristrutturata a camera e bagno, vista la posizione e la pulizia, non sarebbe poi male.

2026-05-16 via Nuitee
A
adonay bolanos family_with_children it
6
2026-05-14 via Nuitee
K
karina solo_traveller gt
8
Ruido de Napoles
Pros:

La atencion del personal era muy buena, me ofrecio otra habitación mas grande con baño privado por un costo adicional

Cons:

Se escuchaba el ruido de la recepcion, de los huespedes afuera de la habitación y el telefono sonando, y del otro lado el ruido de la calle, lleven tapones de oidos

2026-05-13 via Nuitee
L
Luiz Carlos solo_traveller br
9
Pros:

Localização próximo a estação central e metro

Cons:

Área no entorno tem uma grande comunidade de Senegaleses,não tivemos nenhum problema por la só o visual e sujeira características de Nápoles no entorno da estação

2026-05-12 via Nuitee
I
Inna solo_traveller ua
1
Pros:

Все ужасно грязная липкая лестница на 2 этаж мерзкий бомжеватого вида мужчина не говорящий по английски просто откровенно хамил и ругался больше ни за что и никогда!!!!!!!

Cons:

Чтобы зайти в комнату он этот пренеприятнейший мужик должен тебе открыть при этом он ругался по итальянски

2026-05-11 via Nuitee
A
Alejandra couple ar
6
Regular
Pros:

Camas individuales y cerca de estación y metros

Cons:

La zona

2026-05-11 via Nuitee
R
Robert couple us
7
Get the bigger room with a bath as that one is a reasonable price. Read both my reviews and compare.
Pros:

Good security. 24 hour desk. Big sign on the side of the building with the hotel name. Rooms and bathroom kept very clean. Hotel is near the train station, good ethnic restaurants that are cheap, and a supermarket. Building has an elevator. Easy to get to airport and metro lines.

Cons:

We stayed twice back to back as the first room was sold out for the last few days so we had to change rooms. We knew this in advance so no surprise. The first room and our first review are very good for almost everything. The second room was about $76/night compared to about $80/night for the first room. The second room was 1/2 the size of the first, had no bath, no TV and a very small balcony. The managers were very nice the first time to let us use the hot water pot to make coffee, use frig, and use sitting area. Second time they let us use the facilities but were not so nice about it.

2026-05-09 via Nuitee
F
Fei Phil solo_traveller us
10
Would stay again and again.
Pros:

Good location. Good value. Staff let me use their microwave and refrigerator.

Cons:

The foam bed should be flipped and rotated often. It sags in the middle and toward the side.

2026-05-08 via Nuitee