Oaks Queenstown Shores Resort

Hotels
•
Oaks Hotels & Resorts
7.8 (2333 reviews)
327-343 Frankton Road , Queenstown , nz

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Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Skiing
Ski storage
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Stunning views
Comfortable bed
Helpful staff
Newly refurbished rooms
Cons:
Noise from neighboring rooms
Construction work
Poor communication at check-in
Unpleasant smells

Categories

Cleanliness
7.05
Some guests reported issues with smells and noise from neighboring rooms, suggesting a lack of thorough cleaning in certain areas.
Service
8.05
General sentiment was positive, with some exceptions related to responsiveness and check-in issues.
Location
9.05
Many guests praised the location for its stunning views and convenience to local attractions.
Room Quality
8.05
Most guests enjoyed the room quality, although some faced issues with room configurations and noise.
Amenities
7.55
Amenities were somewhat affected by ongoing renovations; however, shuttle services and a restaurant were appreciated.
Value for Money
7.55
Guests felt the price was high given the construction inconveniences and mixed experiences.
Food and Beverage
7.05
Guests expressed disappointment regarding the availability and quality of the restaurant's offerings.
Overall Experience
8.05
Overall, guests enjoyed their stay despite various issues, with many indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:46

Property Description

Stunning Lake Views and Mountain Ranges

Located on the shores of Lake Wakatipu, Oaks Queenstown Shores Resort offers breathtaking views of the lake and surrounding mountains. The apartment-style accommodation features underfloor heating, flat-screen TVs, and some units even come with a cozy fireplace.

Convenient Amenities

Enjoy daily mini room servicing, complimentary WiFi, and a 24-hour reception for all your needs. Whether you're relaxing in your room or exploring Queenstown, the resort ensures a comfortable and hassle-free stay.

Prime Location

Just a short drive from Queenstown's vibrant town center, guests have easy access to a variety of shops, restaurants, and bars. Additionally, being close to Queenstown Airport and major highways makes traveling to and from the resort a breeze.

Ready to experience luxury and convenience at Oaks Queenstown Shores Resort? Book your stay now!

Important information:

Please note that the property is currently refurbishing the interior and exterior of one of their blocks. There may be minor noise disturbances for guests during this time.

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express, or UnionPay credit card.

Please note that there is a non-refundable 3.35% charge when you pay with a Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar, and milk; replenishing dishwashing powder and laundry powder; making beds with existing linen; replacing towels, bath mat, and hand towel; and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.

Kindly note that Block 3 and Block 4 are currently under construction. Work will be ongoing until approx. 2026.

The blocks will be white-wrapped with construction work occurring onsite. Construction impact is:

1) Noise from 8:00 to 17:00, usually Monday-Friday.
2) Visual pollution.
3) Pressure on car parking.
4) Reduced driveway access for foot traffic/vehicles with views impacted on arrival at property.
5) Shores F&B is closed, and permanent reception is now relocated to temporary reception in Block 1.

The Gym, Sauna, and BBQ facilities are temporarily closed until further notice.. We apologise for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 59 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2333 reviews
Cleanliness: 7.05
Service: 8.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 8.05
C
CLW • solo_traveller • au
7
2026-06-27 • via Nuitee
J
Jessica • extended_group • au
5
Not the worst but probably wouldnt book again.
Pros:

The room was nice, well presented and had a good view.
Close proximity to Queenstown "city".

Cons:

The hotel was mostly under construction with a lot of construction noise throughout the week.
The car park was also mostly under contruction with somedays having a lot of the parking cordened off by fences or traffic cones, which was frustrating as we had paid for parking but somedays struggled to secure a spot. Which was not specified when booking.
There also could be some improvement around room cleans, there was a day that was missed and the next morning, we had no toilet paper. I had to call reception several times, eventually taking it upon ourselves to track down a cleaning trolley and asking for a roll of toilet paper.

2026-06-27 • via Nuitee
A
Aubrey • family_with_children • nz
8
Pros:

The apartment was tidy and clean. Very warm as well good for winter weather. Only downside was the construction going on but we hardly hear any noise. Just the parking issue at times.

2026-06-27 • via Nuitee
S
Sally Webb • family_with_children • au
7
Relaxing with a cup of tea looking at the stunning lake views
Pros:

Great views, lovely staff, comfy beds.

Cons:

Driveway was hard to see when driving from airport to location. Car parking was tricky, make sure you book a spot.

2026-06-26 • via Nuitee
P
Puhingahuia • solo_traveller • au
10
2026-06-25 • via Nuitee
J
Joseph • couple • gb
10
Absolutely fantastic way to enjoy your time in queenstown and the complimentary shuttle bus into town makes life even ea
Pros:

The staff where magnificent, couldn’t ask for better service and made us feel welcome from the moment we stepped in the door

Cons:

There was construction work going on but wasn’t an issue

2026-06-24 • via Nuitee
S
Scott • family_with_children • au
10
Pros:

Location, staff, rooms AMAZING, they even organised flowers and wine for my wifes birthday.

Cons:

Nothing, it was fantastic

2026-06-23 • via Nuitee
I
Imogen • couple • au
7
Great location and friendly staff. Cleaning & parking could be improved.
Pros:

Good view of the mountains, close to the town centre, and friendly staff.

Cons:

Cleaning didn’t meet the standards that were set out in the information pamphlet. We expected a bed change and vacuum one of the days we were here and it didn’t happen. I had to ask for it to be done after the day we were told it would be completed. The benches and bathroom were not wiped over in the 9 days we were here. Towels were changed regularly which was good.
Construction made it difficult to park as they blocked off up to 5 car parks with cones. Not good when you are paying to use the parking facility and it’s almost impossible to get one.

2026-06-22 • via Nuitee
W
Whitfield • extended_group • au
10
2026-06-21 • via Nuitee
D
Debra • solo_traveller • au
7
Pros:

Staff & shuttle bus

Cons:

The walk through carpatks to get to room

2026-06-20 • via Nuitee
T
Toby • couple • nz
10
great location and views, worth the price
Pros:

great views and location. staffs really helpful. I booked flight to milford sound through the hotel's reception and got $150 discount, but I got sick and didn't make it. the hotel helped me to get the full refund.

Cons:

the carpark is a bit hard to park and the breakfast is average.

2026-06-18 • via Nuitee
B
Brooke • couple • nz
8
Lovely, the van driver was super friendly!
Pros:

Amazing! We were lucky enough to have a view of the lake in our room!

Cons:

It was a bit annoying being under renovations couldn’t use the spa pool.

2026-06-18 • via Nuitee
L
Lily • solo_traveller • nz
6
should be honest about construction going on before people book!!
Cons:

Massive construction going on which wasn’t mentioned under booking ad!???

Very difficult parking and navigating construction issues

2026-06-15 • via Nuitee
J
Johnston • family_with_children • nz
10
Highly recommend!
Pros:

Amazing view, beautiful fit out in the bar area, lovely setting by the fire with a great coffee. Rooms were spacious, clean and well equipped. The view in the lakeview 2 bedroom apartment was incredible. Will definitely be back!

2026-06-15 • via Nuitee
K
Kitiana • couple • nz
7
2026-06-13 • via Nuitee
J
Jon-Paul • couple • au
10
We are regulars to this apartment and will be back again.
Pros:

We love the views from the apartments.

Cons:

Construction work was a bit noisy at times.

2026-06-11 • via Nuitee
T
Teri • couple • nz
9
2026-06-09 • via Nuitee
A
Annunziata • extended_group • au
10
Great location and lovely staff made our stay unforgettable.
Pros:

Amazing view, clean and comfortable apartment.

Cons:

Stairs, it should be mentioned that there are stairs to get into the apartment.

2026-06-08 • via Nuitee
J
Jill • family_with_children • nz
8
Pros:

Great apartment with fabulous views, good kitchen amenities

Cons:

N/A

2026-06-07 • via Nuitee
Z
Zane • extended_group • nz
10
2026-06-03 • via Nuitee