Oaks Queenstown Shores Resort

Hotels
Oaks Hotels & Resorts
7.8 (2288 reviews)
327-343 Frankton Road , Queenstown , nz

Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Ski storage
Non-smoking throughout
Paid WiFi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Stunning views
Comfortable bed
Helpful staff
Newly refurbished rooms
Cons:
Noise from neighboring rooms
Construction work
Poor communication at check-in
Unpleasant smells

Categories

Cleanliness
7.05
Some guests reported issues with smells and noise from neighboring rooms, suggesting a lack of thorough cleaning in certain areas.
Service
8.05
General sentiment was positive, with some exceptions related to responsiveness and check-in issues.
Location
9.05
Many guests praised the location for its stunning views and convenience to local attractions.
Room Quality
8.05
Most guests enjoyed the room quality, although some faced issues with room configurations and noise.
Amenities
7.55
Amenities were somewhat affected by ongoing renovations; however, shuttle services and a restaurant were appreciated.
Value for Money
7.55
Guests felt the price was high given the construction inconveniences and mixed experiences.
Food and Beverage
7.05
Guests expressed disappointment regarding the availability and quality of the restaurant's offerings.
Overall Experience
8.05
Overall, guests enjoyed their stay despite various issues, with many indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:46

Property Description

Stunning Lake Views and Mountain Ranges

Located on the shores of Lake Wakatipu, Oaks Queenstown Shores Resort offers breathtaking views of the lake and surrounding mountains. The apartment-style accommodation features underfloor heating, flat-screen TVs, and some units even come with a cozy fireplace.

Convenient Amenities

Enjoy daily mini room servicing, complimentary WiFi, and a 24-hour reception for all your needs. Whether you're relaxing in your room or exploring Queenstown, the resort ensures a comfortable and hassle-free stay.

Prime Location

Just a short drive from Queenstown's vibrant town center, guests have easy access to a variety of shops, restaurants, and bars. Additionally, being close to Queenstown Airport and major highways makes traveling to and from the resort a breeze.

Ready to experience luxury and convenience at Oaks Queenstown Shores Resort? Book your stay now!

Important information:

Please note that the property is currently refurbishing the interior and exterior of one of their blocks. There may be minor noise disturbances for guests during this time.

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express, or UnionPay credit card.

Please note that there is a non-refundable 3.35% charge when you pay with a Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar, and milk; replenishing dishwashing powder and laundry powder; making beds with existing linen; replacing towels, bath mat, and hand towel; and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.

Kindly note that Block 3 and Block 4 are currently under construction. Work will be ongoing until approx. 2026.

The blocks will be white-wrapped with construction work occurring onsite. Construction impact is:

1) Noise from 8:00 to 17:00, usually Monday-Friday.
2) Visual pollution.
3) Pressure on car parking.
4) Reduced driveway access for foot traffic/vehicles with views impacted on arrival at property.
5) Shores F&B is closed, and permanent reception is now relocated to temporary reception in Block 1.

The Gym, Sauna, and BBQ facilities are temporarily closed until further notice.. We apologise for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 59 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2288 reviews
Cleanliness: 7.05
Service: 8.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 8.05
S
Swete Kelly couple au
10
Fabulous would definitely stay again!
Pros:

Lovely apartment with a beautiful Jew of the lake.
Very helpful staff nothing was a problem.
The free shuttle bus into Queenstown was much appreciated.
We would recommend Oaks Queenstown.

2026-05-14 via Nuitee
O
Olivia couple nz
9
2026-05-13 via Nuitee
E
Elyse couple au
10
The staff were amazing! Location and views incredible and we can’t wait to come back! Special mention to Demi and Harris
Pros:

The property was recently renovated so everything was well presented, clean and immaculate!

2026-05-10 via Nuitee
H
Hong Jin extended_group kr
10
환상적인 와카티푸 호수 전경뷰의 숙소
Pros:

베란다 앞 풍경이 압도적이었고 이용할 수 있는 공간이 넓어서 이용하는데 여유로워서 아주 좋았다.

Cons:

숙박하는 동안 리조트 개선 공사 중이어서 주차가 약간 불편했으나 공사가 끝나면 괜찮을 것으로 보인다.

2026-05-09 via Nuitee
C
Cushla extended_group nz
10
We had an amazing 4 day stay in Queenstown, top shelf accomodation and the weather gods treated us well
Pros:

There was nothing I did not like….staff were wonderful….very clean, comfy beds…
The shuttle service to town was amazing.
Even tho the new build was going on it did not effect us a jot.

Cons:

Nothing

2026-05-08 via Nuitee
P
Peter South Australia extended_group au
9
Brilliant views make the stay even more enjoyable.
Pros:

The hotel is in a fantastic location with beautiful view on The Remarkables over the lake. Our 2 bedroom apartment was clean, spacious, comfortable and quiet. A beautiful space to come back to after the day's activities. Demi at Reception was engaging, polite and very helpful.

Cons:

Booking.com booked us in the wrong type of room and we had to relocate after check-in. Not the hotel's fault.
We also felt the current building works should have been mentioned on the booking.com website as a courtesy.
Some more selections at breakfast would be helpful.

2026-05-05 via Nuitee
R
reilly couple au
8
2026-05-05 via Nuitee
T
Tsuchi solo_traveller tw
9
Pros:

This hotel is spacious with convenient suttle bus service.The beds are very comfortable, and the living room is large with a view facing Wakatipu. All the utensils, cookware, and facilities provided by the hotel are very new. Highly recommended.

Cons:

Small parking lot that needs skill to park.

2026-05-04 via Nuitee
N
Nicole extended_group au
9
Great place to stay and lovely location with clean spacious comfy apartments
Pros:

View and ambience were great. Complementary shuttle services excellent for getting to and from town. Without service would have been much more challenging to get around.

Cons:

Stay was great so would recommend

2026-05-04 via Nuitee
M
Marianne couple au
8
Great place to stay.
Pros:

Breakfast was great and the waitress’ were amazing!!! Even though there is construction, the construction staff were great and friendly too. Quiet place to relax.

2026-05-04 via Nuitee
Z
Zhi extended_group au
10
非常好
Pros:

很好

Cons:

沒有

2026-05-03 via Nuitee
K
Kirsten extended_group au
8
Pros:

Views views views!!!
Amazing apartment - great location

Cons:

Shame restaurant want available

2026-05-03 via Nuitee
V
vanesa couple au
9
2026-05-02 via Nuitee
M
Maake solo_traveller nz
3
2026-05-02 via Nuitee
X
XIAOYAN extended_group au
9
Pros:

Beautiful, spacious, well-equiped 2bed 2 bath. Staying on the top floor, our balcony overlooked the lake with the snow peak mountains at the background. We saw the southern lights on the first night!

Cons:

The rubbish bin in the kitchen was still full when we checked in :( Phone in room was disconnected so we had to ring the reception on our mobile and waited for more than half an hour to get the phone reconnected and the rubbish bin cleaned. Parking space was very limited space and garage ceilings were dripping.

2026-04-30 via Nuitee
S
Siddhi couple in
4
2026-04-29 via Nuitee
Z
Zhou couple nz
8
2026-04-29 via Nuitee
K
Karen family_with_children au
9
Enjoyable stay - thank you!
Pros:

Beautiful view
Free shuttle bus into town centre appreciated
Hospitable staff
Large apartment size and comfortable

Cons:

Car parking cost extra and very cramped.

2026-04-28 via Nuitee
K
Kate Wester solo_traveller au
2
Would never go back
Pros:

Nothing

Cons:

The restaurant wasn't open, very steep driveway, room very small, balcony was filthy

2026-04-28 via Nuitee
I
Irene extended_group my
7
Pros:

Location

Cons:

No

2026-04-28 via Nuitee