Oaks Queenstown Shores Resort

Hotels
•
Oaks Hotels & Resorts
7.8 (2177 reviews)
327-343 Frankton Road , Queenstown , nz

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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Family rooms
Lift / Elevator
Ski storage
Non-smoking throughout
Paid WiFi
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Stunning views
Comfortable bed
Helpful staff
Newly refurbished rooms
Cons:
Noise from neighboring rooms
Construction work
Poor communication at check-in
Unpleasant smells

Categories

Cleanliness
7.05
Some guests reported issues with smells and noise from neighboring rooms, suggesting a lack of thorough cleaning in certain areas.
Service
8.05
General sentiment was positive, with some exceptions related to responsiveness and check-in issues.
Location
9.05
Many guests praised the location for its stunning views and convenience to local attractions.
Room Quality
8.05
Most guests enjoyed the room quality, although some faced issues with room configurations and noise.
Amenities
7.55
Amenities were somewhat affected by ongoing renovations; however, shuttle services and a restaurant were appreciated.
Value for Money
7.55
Guests felt the price was high given the construction inconveniences and mixed experiences.
Food and Beverage
7.05
Guests expressed disappointment regarding the availability and quality of the restaurant's offerings.
Overall Experience
8.05
Overall, guests enjoyed their stay despite various issues, with many indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:46

Property Description

Stunning Lake Views and Mountain Ranges

Located on the shores of Lake Wakatipu, Oaks Queenstown Shores Resort offers breathtaking views of the lake and surrounding mountains. The apartment-style accommodation features underfloor heating, flat-screen TVs, and some units even come with a cozy fireplace.

Convenient Amenities

Enjoy daily mini room servicing, complimentary WiFi, and a 24-hour reception for all your needs. Whether you're relaxing in your room or exploring Queenstown, the resort ensures a comfortable and hassle-free stay.

Prime Location

Just a short drive from Queenstown's vibrant town center, guests have easy access to a variety of shops, restaurants, and bars. Additionally, being close to Queenstown Airport and major highways makes traveling to and from the resort a breeze.

Ready to experience luxury and convenience at Oaks Queenstown Shores Resort? Book your stay now!

Important information:

Please note that the property is currently refurbishing the interior and exterior of one of their blocks. There may be minor noise disturbances for guests during this time.

Please note that there is a nonrefundable 2% charge when you pay with a Visa, MasterCard, American Express, or UnionPay credit card.

Please note that there is a nonrefundable 3.35% charge when you pay with a Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar, and milk; replenishing dishwashing powder and laundry powder; making beds with existing linen; replacing towels, bath mat, and hand towel; and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.

Please be advised that Shores Restaurant & Bar is temporarily closed until further notice. We apologize for any inconvenience.

Kindly note that Block 3 and Block 4 are currently under construction. Work will be ongoing until approx. 2026.

The blocks will be white-wrapped with construction work occurring onsite. Construction impact is:

1) Noise from 8:00 to 17:00, usually Monday-Friday.
2) Visual pollution.
3) Pressure on car parking.
4) Reduced driveway access for foot traffic/vehicles with views impacted on arrival at property.
5) Shores F&B is closed, and permanent reception is now relocated to temporary reception in Block 1.

The Shores Restaurant & Bar, Gym, Sauna, and BBQ facilities are temporarily closed until further notice. We apologize for any inconvenience caused.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for NZD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 59 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2177 reviews
Cleanliness: 7.05
Service: 8.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 8.05
I
ishaanvi • Couples • Udaipur, Udaipur District, Rajasthan
2
👉 “Avoid This Hotel – Sewage Smell, Midnight Noise and No Help from Staff” 🚫🏨
Pros:

Very disappointing experience at Oaks Shore Hotel, Queenstown.

We are staying in Room 305A for three nights, and from the moment we checked in there has been a strong sewage smell in both the room and the lobby area. We reported this issue at check-in and again on the following days, but absolutely nothing was done to resolve it.

On 6 March around 10:00 PM, the girl on duty at reception clearly told us that she could not do anything about the smell, despite repeated complaints. This kind of response from hotel staff is completely unacceptable.

To make matters worse, a group of boys were creating loud noise around midnight, disturbing everyone’s sleep. When we complained about the noise, the reception staff again said they could not do anything.

For a hotel that claims to provide comfortable accommodation, the lack of basic hygiene, poor management of guest disturbances, and complete lack of support from reception is shocking.

Three nights in a room with a sewage smell and sleepless nights because of noise, with staff refusing to take responsibility.

Absolutely unacceptable. Big no to this hotel.

2026-03-06 • via Tripadvisor
A
ANGELA • extended_group • nz
6
need to let residents know about the bus service but apart from that excellent
Pros:

location great

Cons:

going through the car park to get to your room and reception area too steep to get to especially for older people / disabled
staff need to be more knowledgeable about the bus and generally what’s available in the area ie. storing luggage ect
kitchen tea bags not replacement and no hot chocolate/biscuits/no shower cap/ toilet paper needs to be 3 ply!!

2026-03-05 • via Nuitee
D
Dennis • couple • nz
7
Comfortable no frills stay
Pros:

Reception staff were friendly and welcoming. Bus shuttle was very handy to get into CBD.

Cons:

Extended hours for shuttle bus would be good. For a hotel costing this much I would expect some premium channels to be availabel on the TV.

2026-03-05 • via Nuitee
F
Francis • couple • gb
7
Nice to stay in
Pros:

Beautiful views from our window. Microwave if you wanted one clean comfortable room. There was building work going on but this didn’t impact our stay at all. No noise or mess.
Free bus to get in and out of Queenstown which you before hang but is easy to do.
Otherwise bus stops on the main road are useful.

Cons:

Very limited parking you need book it early.
No wardrobe/ iron/ironing board (reception were able to bring us an iron and ironing board)
Small balcony but so small you couldn’t use it apart from bridge staring on while to door is open.

2026-03-03 • via Nuitee
S
SHU • family_with_children • cn
10
2026-03-03 • via Nuitee
K
Kelsey • couple • nz
7
2026-03-02 • via Nuitee
M
Martha • couple • us
1
-5 stars! $1,000 for 3 nights no TV or bathroom fan. Sewage smells in halls. Q’town overcrowded & not worth the hype
Pros:

It had a bed and electricity.

Cons:

Where to start? Location was horrible to enter and leave. Parking was $15 a day. Free shuttle had limited hours. Our bathroom FAN never worked for our entire 3 day stay. The TV didn’t work and every time maintenance came they suggested we use Chrome cast. Unfortunately, Chrome casting ALSO never worked! On the 2nd day when we returned in the afternoon, there was a simply awful sewage smell in the hallway! I called reception staff and they said it was ‘the council’s fault due to the ongoing maintenance’? When maintenance arrived to once again address tv and bathroom fan issues, they said the sewage smell was all over the building due to the smell being outside. I showed him that our balcony door was open and there was NO SMELL coming from outside. The smell was in the hallway! It was absolutely disgusting to even open your door to go outside!
Housekeeping came late in the afternoons AND, we were threatened with a $350 fine if we didn’t TAKE OUT OUR OWN TRASH WHEN WE CHECKED OUT! You know, to help THEM ‘tidy up’ at the end and our stay. After the 3rd day of no bathroom ventilation OR working TV I requested a reduction in our bill. Over $1,000 for a 3 day stay in a ‘room with a bed & electricity’! When I went to turn in our keys, I was informed that all we owed was $45 for 3 days parking. After a big of haggling, I was able to find our credit card charge that PROVED we pd for parking when we checked in. Oh, okay! OMG!!! Never stay at this overpriced hotel that doesn’t provide even a toaster or packets of hot chocolate! Just cheap for no reason!

2026-03-02 • via Nuitee
G
Gavin • couple • ca
7
2026-03-01 • via Nuitee
H
Hao • extended_group • cn
10
2026-03-01 • via Nuitee
E
Eric • couple • nz
9
2026-02-28 • via Nuitee
L
Liesbeth • extended_group • us
8
2026-02-28 • via Nuitee
J
Jo-Anne • couple • au
9
2026-02-26 • via Nuitee
K
Kirsty • family_with_children • gb
4
Pros:

The company I was with

Cons:

Everything else

2026-02-25 • via Nuitee
J
Jelena • solo_traveller • rs
10
2026-02-24 • via Nuitee
G
Glenn • couple • au
7
Pros:

Great location

Cons:

The oven didn’t work

2026-02-14 • via Nuitee
C
Chantel • extended_group • au
10
2026-02-14 • via Nuitee
L
Liu • couple • au
7
Cons:

Parking fee is charged which

2026-02-13 • via Nuitee
R
Rachael • couple • au
7
I wouldn’t recommend in the current condition
Pros:

Clean room.

Cons:

There was significant construction works going on that we were unaware of that made the stay slightly uncomfortable. Checkin was delayed by 2 hours because the room wasn’t ready - we were offered one free breakfast due to this, however the breakfast offered was not good, we were told they hadn’t put on a full breakfast due to low numbers. The shower attachments had significant leaks, and the location is extremely tricky to drive in and out of.

2026-02-13 • via Nuitee
M
Michael Mora • couple • gb
10
Pros:

I recently had the pleasure of staying at Oaks Queenstown Shores Resort, and it was nothing short of magical—especially for a romantic getaway!

From the moment we arrived, we were captivated by the breathtaking views of Lake Wakatipu. Waking up in our luxurious king bed and stepping onto the balcony to soak in the stunning scenery was an unforgettable experience. The panoramic lake views are simply spectacular and make every morning feel like a dream.

The room was exceptionally well-appointed, featuring a fully equipped kitchen that made it easy for us to whip up breakfast together. After enjoying our meals, we took advantage of the heated floors, which were a delightful touch in the chilly mountain air.

When it came to relaxation, we couldn’t have asked for more. The gas fireplace created a cozy ambiance, making our evenings warm and inviting. Coupled with the electric heating, we felt completely at ease during our stay.

Oaks Queenstown Shores Resort has truly thought of everything, providing all the amenities we needed, including Sky TV, so we could unwind without any distractions. This was a perfect spot for couples looking to escape and enjoy quality time together.

In summary, if you're seeking a romantic retreat with unforgettable views and luxurious comfort, Oaks Queenstown Shores Resort is an unbeatable choice. We can’t wait to return!

2026-02-13 • via Nuitee
K
Kathryn • couple • au
8
Beautifully furnished apartments with plenty of space and amazing views. The staff were really excellent.
Pros:

Beautiful apartment with stunning view of the lake. Staff were excellent and went out of their way to assist.

Cons:

The dining room was closed due to insufficient staff and this made it hard when it is 10 drive minutes from town.
Also, it was a bit of a walk each day up to reception given the renovations.

2026-02-13 • via Nuitee