Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Stunning views
Comfortable bed
Helpful staff
Newly refurbished rooms
Cons:
Noise from neighboring rooms
Construction work
Poor communication at check-in
Unpleasant smells

Categories

Cleanliness
7.05
Some guests reported issues with smells and noise from neighboring rooms, suggesting a lack of thorough cleaning in certain areas.
Service
8.05
General sentiment was positive, with some exceptions related to responsiveness and check-in issues.
Location
9.05
Many guests praised the location for its stunning views and convenience to local attractions.
Room Quality
8.05
Most guests enjoyed the room quality, although some faced issues with room configurations and noise.
Amenities
7.55
Amenities were somewhat affected by ongoing renovations; however, shuttle services and a restaurant were appreciated.
Value for Money
7.55
Guests felt the price was high given the construction inconveniences and mixed experiences.
Food and Beverage
7.05
Guests expressed disappointment regarding the availability and quality of the restaurant's offerings.
Overall Experience
8.05
Overall, guests enjoyed their stay despite various issues, with many indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:46

Property Description

Stunning Lake Views and Mountain Ranges

Located on the shores of Lake Wakatipu, Oaks Queenstown Shores Resort offers breathtaking views of the lake and surrounding mountains. The apartment-style accommodation features underfloor heating, flat-screen TVs, and some units even come with a cozy fireplace.

Convenient Amenities

Enjoy daily mini room servicing, complimentary WiFi, and a 24-hour reception for all your needs. Whether you're relaxing in your room or exploring Queenstown, the resort ensures a comfortable and hassle-free stay.

Prime Location

Just a short drive from Queenstown's vibrant town center, guests have easy access to a variety of shops, restaurants, and bars. Additionally, being close to Queenstown Airport and major highways makes traveling to and from the resort a breeze.

Ready to experience luxury and convenience at Oaks Queenstown Shores Resort? Book your stay now!

Important information:

Please note that there is a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express, or UnionPay credit card.

Please note that there is a non-refundable 3.35% charge when you pay with a Diners Club credit card.

A valid credit card and photo ID must be presented upon arrival. Please note that the ID and credit card must be in the same name as the guest on the booking confirmation.

A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see reception for operating hours. Subject to availability.

Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar, and milk; replenishing dishwashing powder and laundry powder; making beds with existing linen; replacing towels, bath mat, and hand towel; and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.8
Based on 2391 reviews
Cleanliness: 7.05
Service: 8.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 8.05
B
Blue • couple • us
6
Pros:

Good location.

Cons:

Property was under construction when we visited. Very limited parking.

2026-09-19 • via Nuitee
N
Nicole • extended_group • nz
8
2026-09-18 • via Nuitee
D
Derek • solo_traveller • nz
9
Friendly staff, clean room
Pros:

Very polite and friendly staff

Cons:

Bit of a rabbit warren to get to my room but ok once I got the hang of the layout.

2026-09-16 • via Nuitee
M
Maria Judith • couple • au
9
2026-09-15 • via Nuitee
S
Shannon • solo_traveller • au
10
2026-09-15 • via Nuitee
M
Madison • couple • nz
4
2026-09-14 • via Nuitee
K
Kristel • family_with_children • au
5
Would stay in town next time, Queenstown is amazing will be back to visit
Pros:

the view from the hotel was spectacular

Cons:

the room was very inconvenient to get too, through carparks and loading docks, then when we open the door met with 15 stairs straight up, Not ideal whilst carrying 3 x 20kg luggage cases, Construction bagging all day. The buffet breakfast not worth the money, very minimal choices

2026-09-14 • via Nuitee
S
Sarah Anne • family_with_children • nz
10
Pros:

view from room was exceptional!

Cons:

it was all good

2026-09-14 • via Nuitee
P
Peter • family_with_children • au
10
Excellent property amazing views
Pros:

Views

Cons:

Room temperature too warm, Mable to change

2026-09-13 • via Nuitee
A
Angela • solo_traveller • au
2
Very disappointing and not good value for money
Pros:

The property was difficult to access, a bus had to perk across the driveway so I could not get in and in heavy traffic so had to drive to the middle of town to turn around .when I got there it was difficult to park and difficult to find reception, they had then lost my booking . Then the room was a small poky corner room with very little view . Definitely not a superior room . It had a adjoining room which I didn’t think to check the lock and had a women walk into my room as I was getting ready for bed and abuse me for being there . When I tried to ring receptionnto get them to come lock the door the phone didn’t work

Cons:

Hard to access hard to find reception and hard to park

2026-09-11 • via Nuitee
S
Swastika • solo_traveller • nz
9
Very good stay experience
Pros:

The spacious apartment with the best views of the lake and mountains.

Cons:

Had to pay for the parking. The balcony should have had a rooftop so that during rainy days can still sit outside amd enjoy the view.

2026-09-10 • via Nuitee
Z
zoe • extended_group • au
10
Wonderful would definitely recommend
Pros:

It was a really good place to stay. Accommodation was excellent and staff was excellent.

Cons:

Didn’t like the parking facilities and having to pay $25 per day

2026-09-10 • via Nuitee
L
Lawrence • couple • nz
7
Cons:

2 beds put together didn't work well. Dent in the middle...use a topper pad.
Capturing was a shambles,its a cibtruction site too, vehicles parked on a sunny driveway ..rabbit Warren to find our way. Towel rail didn't heat and we needed it to...room 102A

2026-09-09 • via Nuitee
S
shanti angela • solo_traveller • ae
5
Noisy. Poor house keeping, inadequate parking.
Cons:

NOISY : Room 505A BLOCK 1 is located in front of parking lot so very noisy not only because of ongoing construction but also people moving constantly standing in corridors to talk. Not just in the day but till very late at night. So if your stuck in the room due to rains your holiday is ruined twice as bad.
HOUSE KEEPING once you’ve checked-in is just about replacing towels and toileteries.
FOOD taste and quality is poor
PARKING is not adequate and very inconvenient and expensive if not prebooked.

2026-09-09 • via Nuitee
S
Sharni • couple • au
10
Exceptional views, clean rooms and great service.
Pros:

Loved the beautiful view, exceptional service and clean apartment! Hot tub with those views-Couldn’t have asked for a better place to stay for our elopement and honeymoon.

Cons:

Nothing

2026-09-08 • via Nuitee
F
Franco • couple • au
9
Awesome Location
Pros:

Wonderful lake & mountain views from the apartment. Spacious sized with awesome balcony, full kitchen & very nice bathroom. Highly recommended.

Cons:

Parking was difficult at time & need to pre-book.

2026-09-08 • via Nuitee
N
Nicole • extended_group • nz
10
2026-09-06 • via Nuitee
M
Michelle • couple • nz
8
Staff were very polite and helpful.
Pros:

The staff, very friendly.

Cons:

No milk provided for coffee or tea in fridge.
Unaware that parking has to be reserved even when paid for, limited parking spaces.

2026-09-05 • via Nuitee
K
Kaitlyn • couple • nz
5
Cons:

We requested a 2pm check in as it states on their website “Check in from 2pm onwards.” When we arrived at 2 our room wasn’t ready and we were told it would be in an hour. Our room wasn’t ready until 4:15pm. Very disappointed and the staff weren’t overly helpful. The parking building was also hard to navigate. Would not stay here again

2026-09-05 • via Nuitee
L
Louise • solo_traveller • nz
9
Pros:

The apartment was clean and modern inside, and very spacious for a family of 4.
Gardens well maintained.
Water pressure in shower great.
Comfortable beds.
Location is perfect, quite but still close to town.

Cons:

There is some renovations still going on at the hotel. With temporary routes to reception and work in the parking areas but will be stunning when finished.
Buffet breakfast was average.

2026-09-03 • via Nuitee