Hilton London Watford

Hotels
•
Hilton Hotels & Resorts
7 (2055 reviews)
Elton Way , Watford , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Parking fees
Need for room updates
Inconsistent service

Categories

Cleanliness
6.96
The rooms were described as clean and tidy by several guests. However, there were mentions of maintenance issues.
Service
7.93
Staff was consistently noted as friendly and welcoming, contributing to positive experiences.
Location
7.47
The location was generally praised as suitable for guests, but some reviews indicated it could be more convenient.
Room Quality
6.42
Some guests pointed out issues like worn bedding and a need for updates, while others found their rooms comfortable.
Amenities
5.95
The fitness facilities were mentioned positively, but towel quality and value regarding amenities were criticized.
Value for Money
6.41
Guests expressed that they expected more considering the cost, especially in relation to parking fees.
Food and Beverage
7.96
Breakfast and food quality received high praise, with a variety of options available.
Overall Experience
6.93
The overall experience was mostly positive, with some guests noting specific areas of concern that detracted from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:03

Property Description

Modern Rooms with 24-Hour Room Service
Experience comfort and convenience in our modern rooms at Hilton London Watford. Enjoy 24-hour room service, a TV with cable channels, and tea/coffee facilities for a relaxing stay.

On-Site Gym with Cardio Equipment and Free Weights
Stay active during your visit with our well-equipped gym featuring cardiovascular machines and a variety of free weights for your workout needs.

Dining Options at Jaime's Restaurant and The Patio Bar
Indulge in delicious meals at Jaime's Restaurant, offering breakfast and dinner with an à la carte menu. Unwind at The Patio Bar, serving snacks all day and equipped with a widescreen TV for entertainment.

Book your stay at Hilton London Watford now for a perfect blend of comfort, convenience, and great amenities.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 10 per stay.

Location

Guest Reviews

7
Based on 2055 reviews
Cleanliness: 6.96
Service: 7.93
Location: 7.47
Room Quality: 6.42
Amenities: 5.95
Value for Money: 6.41
Food and Beverage: 7.96
Overall Experience: 6.93
K
Kelly • couple • gb
9
Well worth the price. Staff v helpful. Well done
Pros:

Checked in at 11 pm, gentleman who booked us in, v proffesional, v helpful. A great start. Housekeeper for rm 208 very good and helpful

2026-02-12 • via Nuitee
A
alexandre • extended_group • fr
9
Pros:

Les equipements, le petit dejeuner

Cons:

Le personnel ́ne parle pas francais.

2026-02-09 • via Nuitee
Y
Yogesh • couple • gb
2
Poor
Pros:

Staff were very friendly

Cons:

The smell in that entire building is poor and it was not a comfortable experience. In our room there were stains on the carpet and curtains, it just wasn’t pleasant at all. Especially for a Hilton. The breakfast was also very very bad. Overcooked wet eggs, milk tasted off. Only thing that was alright was the machine hot chocolate.

2026-02-09 • via Nuitee
R
Ross • extended_group • gb
7
lovely day - just wanted to check in and eat and go to bed - no cot in the room
Pros:

clean - location

Cons:

The check in he was rather rude -
No cot in the bedroom he checked in

2026-02-09 • via Nuitee
S
Steven • couple • gb
10
Ideal
Pros:

Easy to get to

Cons:

Nothing

2026-02-09 • via Nuitee
A
Armand • solo_traveller • ro
9
Un sejur corect si o variantă mai bună pentru Londra Euston la 30 minute cu trenul
Pros:

Confort, mancarea , stafful

Cons:

Oldish fara papuci in camera

2026-02-08 • via Nuitee
P
pbs1986 • Family
8
Decent rooms albeit a bit dark
Pros:

Stayed here to prepare for a family wedding and had adjoining rooms. Beds were comfortable and service was good. What was odd was that the main lighting for the room came from bedside lamps and so it was darker than expected, and the bathroom decor was quite dated too and not what we expected for the Hilton brand.

2026-02-07 • via Tripadvisor
K
Kim • extended_group • gb
6
2026-01-31 • via Nuitee
A
Anthony • solo_traveller • gb
10
Great!
Pros:

Clean

Cons:

Pillows too thick!

2026-01-31 • via Nuitee
A
Anton • solo_traveller • gb
7
Overall a good stay value for Money was average based on the room specifications. Location worked well for me.
Pros:

The restaurant and lounge area was a nice welcoming space to work and hold meetings. Staff were friendly and helpful. The gym was very good and clean.

Cons:

The bedrooms were very basic and the temperature was too hot when I first entered the room. The two single beds I had in my room were very small.

2026-01-28 • via Nuitee
M
Mubashar • couple • gb
1
Utterly Shameful – Greedy, Unethical, and Completely Unworthy of the Hilton Name
Pros:

Utterly Shameful – Greedy, Unethical, and Completely Unworthy of the Hilton Name

Hilton Watford should be embarrassed. I cancelled my booking within 10 minutes of making it, yet they refused to refund me. Ten minutes. No stay. No room used. No service provided. Still, they kept my money without hesitation.

This is not a policy issue — it’s a cash-grab. Any hotel with even basic integrity or customer sense would have refunded immediately. Instead, Hilton Watford chose to exploit a technicality and prioritise profit over fairness.

For a global brand that markets itself on “hospitality” and “customer care,” this behaviour is laughable. There was zero empathy, zero flexibility, and zero accountability. Just cold, robotic responses designed to justify keeping money they clearly did not earn.

If this is how Hilton Watford treats customers over a simple, instant cancellation, it tells you everything you need to know about their values. Mistakes are punished, fairness is ignored, and customers are treated like transactions, not people.

I will never stay here again and will actively warn others to avoid this hotel. Book here only if you’re happy to lose your money — even if you cancel immediately.

A disgrace to the Hilton brand and one of the worst customer service experiences I’ve had

Cons:

Hilton Watford should be embarrassed. I cancelled my booking within 10 minutes of making it, yet they refused to refund me. Ten minutes. No stay. No room used. No service provided. Still, they kept my money without hesitation.

This is not a policy issue — it’s a cash-grab. Any hotel with even basic integrity or customer sense would have refunded immediately. Instead, Hilton Watford chose to exploit a technicality and prioritise profit over fairness.

For a global brand that markets itself on “hospitality” and “customer care,” this behaviour is laughable. There was zero empathy, zero flexibility, and zero accountability. Just cold, robotic responses designed to justify keeping money they clearly did not earn.

If this is how Hilton Watford treats customers over a simple, instant cancellation, it tells you everything you need to know about their values. Mistakes are punished, fairness is ignored, and customers are treated like transactions, not people.

I will never stay here again and will actively warn others to avoid this hotel. Book here only if you’re happy to lose your money — even if you cancel immediately.

A disgrace to the Hilton brand and one of the worst customer service experiences I’ve had

2026-01-27 • via Nuitee
A
Abigail • couple • gb
7
Room is ok for one night if visiting the area. Parking charges not clear when booking.
Pros:

Bar is nicely decorated.

Cons:

Cost of parking was not clear. Drinks in bar took a long time to come, and when ordering, informed a lot of things were not available.

2026-01-25 • via Nuitee
G
Greg • solo_traveller • gb
7
Pros:

Standard Hilton experience

Cons:

Standard Hilton experience

2026-01-25 • via Nuitee
M
Martin • family_with_children • gb
8
2026-01-25 • via Nuitee
D
Daniel • couple • gb
7
Mixed review but mainly positive
Pros:

Easy to find. Room was a good size.
Nice to get tins of water . Staff were really really nice. Maria at Reception, excellent and also Jaime & chef doing eggs, both lovely.
Superb to have electric charging nearby and parking on site.

Cons:

Bathroom dated. Bedroom noisy as there were air source fans outside making noise all the time. No AC. Steps outside main entrance made it difficult to carry suitcases up to reception. No one to help. TV kept losing signal on the WiFi. Bed was soft. Pillows had seen better days. No body moisturiser in bathroom. No extractor fan in bathroom.

2026-01-25 • via Nuitee
N
Nuwan • couple • it
10
Pros:

Everything was excellent. Staff was so good. Great Breakfast. There is a nice bar with nice collection of cocktails.

2026-01-24 • via Nuitee
H
Hadiya • solo_traveller • gb
9
2026-01-23 • via Nuitee
L
Lisa C • couple • gb
10
Pros:

Breakfast was lovely& staff were very friendly

2026-01-22 • via Nuitee
S
Solomon Obafemi • family_with_children • gb
9
Very relaxing and enjoyable
Pros:

Staff professionalism

Cons:

N/A

2026-01-22 • via Nuitee
S
Scarlet • couple • gb
6
2026-01-21 • via Nuitee