Hilton London Watford

Hotels
•
Hilton Hotels & Resorts
7 (2204 reviews)
Elton Way , Watford , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Parking fees
Need for room updates
Inconsistent service

Categories

Cleanliness
6.96
The rooms were described as clean and tidy by several guests. However, there were mentions of maintenance issues.
Service
7.93
Staff was consistently noted as friendly and welcoming, contributing to positive experiences.
Location
7.47
The location was generally praised as suitable for guests, but some reviews indicated it could be more convenient.
Room Quality
6.42
Some guests pointed out issues like worn bedding and a need for updates, while others found their rooms comfortable.
Amenities
5.95
The fitness facilities were mentioned positively, but towel quality and value regarding amenities were criticized.
Value for Money
6.41
Guests expressed that they expected more considering the cost, especially in relation to parking fees.
Food and Beverage
7.96
Breakfast and food quality received high praise, with a variety of options available.
Overall Experience
6.93
The overall experience was mostly positive, with some guests noting specific areas of concern that detracted from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:03

Property Description

Modern Rooms with 24-Hour Room Service
Experience comfort and convenience in our modern rooms at Hilton London Watford. Enjoy 24-hour room service, a TV with cable channels, and tea/coffee facilities for a relaxing stay.

On-Site Gym with Cardio Equipment and Free Weights
Stay active during your visit with our well-equipped gym featuring cardiovascular machines and a variety of free weights for your workout needs.

Dining Options at Jaime's Restaurant and The Patio Bar
Indulge in delicious meals at Jaime's Restaurant, offering breakfast and dinner with an à la carte menu. Unwind at The Patio Bar, serving snacks all day and equipped with a widescreen TV for entertainment.

Book your stay at Hilton London Watford now for a perfect blend of comfort, convenience, and great amenities.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 10 per stay.

Location

Guest Reviews

7
Based on 2204 reviews
Cleanliness: 6.96
Service: 7.93
Location: 7.47
Room Quality: 6.42
Amenities: 5.95
Value for Money: 6.41
Food and Beverage: 7.96
Overall Experience: 6.93
J
Jess • couple • gb
10
Pros:

Everything

Cons:

The location was abit far for Wembley however was easy to get transport

2026-06-27 • via Nuitee
M
Matty • couple • gb
1
Extremely disappointing due to an unbearably hot room, poor customer service, and a lack of appropriate assistance.
Pros:

I was extremely disappointed with my stay at Hilton. The room was unbearably hot, making it impossible to stay comfortably. I called reception several times, but no one answered. I eventually had to go downstairs to ask for assistance, only to be offered a bucket of ice instead of being moved to another room.

The heat was so severe that my fiancé almost fainted shortly after we checked in. As a result, we had no choice but to check out just 20 minutes after arriving. The lack of response from reception and the failure to provide an appropriate solution turned what should have been a relaxing stay into a very stressful experience.

I often book Hilton hotels, which made this experience even more disappointing. I expected much better from Hilton, especially when it came to handling a situation that affected guests’ health and safety.

Cons:

I was extremely disappointed with my stay at Hilton. The room was unbearably hot, making it impossible to stay comfortably. I called reception several times, but no one answered. I eventually had to go downstairs to ask for assistance, only to be offered a bucket of ice instead of being moved to another room.

The heat was so severe that my fiancé almost fainted shortly after we checked in. As a result, we had no choice but to check out just 20 minutes after arriving. The lack of response from reception and the failure to provide an appropriate solution turned what should have been a relaxing stay into a very stressful experience.

I often book Hilton hotels, which made this experience even more disappointing. I expected much better from Hilton, especially when it came to handling a situation that affected guests’ health and safety.

2026-06-27 • via Nuitee
C
Ciara • family_with_children • ie
2
Staff were extremely nice. Hotel was way below what was expected for the price paid. Poor 2* hotel
Pros:

The restaurant area was nice decor.

Cons:

The bedrooms were extremely old and run down and yet the hotel charged top price. The bedroom was well below 2 star.

2026-06-26 • via Nuitee
S
Sarah • solo_traveller • gb
6
Pros:

The bar and bar staff
The proximity to Harry Potter Studios

Cons:

That the rooms didn't have air conditioning, and we're quite shabby.

2026-06-26 • via Nuitee
C
Claire • family_with_children • gb
5
Good location and plenty of parking.
Pros:

Great location, breakfast was ok! Plenty of parking, and the garden was perfect.

Cons:

Beds, especially the sofa beds are very comfortable! breakfast was ok, despite having it at 8am the hot food had been out a while and gone stale. The rooms are in desperate need of refurbishment, dirty grout around the bath, old panels made from wood and painted around the bath! For a Hilton it's probably one of the worst ones I've stayed in.

2026-06-25 • via Nuitee
D
Davon • extended_group • gb
7
Pros:

It was nice. Everything was cooked well.

Cons:

Nothing.

2026-06-24 • via Nuitee
P
Paul • couple • gb
3
Don’t go when it’s hot
Pros:

Decent location, good gym

Cons:

It was a hot day and no air conditioning. We had a fan in our room but did little, we were promised more fans but they never arrived. Only once I officially complained were we moved to a room with air con

2026-06-23 • via Nuitee
J
Jade • family_with_children • gb
5
2026-06-21 • via Nuitee
S
stuart • family_with_children • gb
6
Cons:

Waiting over 40 minutes on phone to try reach someone at reception

2026-06-21 • via Nuitee
T
Taranjeet • solo_traveller • gb
5
2026-06-21 • via Nuitee
J
Janet • solo_traveller • gb
10
Pros:

Good place to stay with a dog

2026-06-21 • via Nuitee
R
Roy • couple • gb
5
2026-06-16 • via Nuitee
S
Simon • family_with_children • us
1
Hot
Pros:

No air conditioning. The heat was horrendous.

2026-06-10 • via Nuitee
J
JOHN • solo_traveller • gb
2
This has damaged my opinion of Hilton - having been a regular customer over the past 12 years.
Pros:

room a good standard, eventually - see below

Cons:

I booked and paid for a double room on 8th April 2026 (booking reference 5804672496)
On arriving at the hotel on 13th May (5 weeks after the room was booked and paid for) I was told they could only offer a twin room as no double rooms available. I told the staff on reception this was totally unacceptable as I booked and paid for a double room 5 weeks earlier. To have no double rooms available on my arrival was shocking and unprofessional.
It was only when I made these points they offered me an available double room - I was bemused why they initially stated they could only offer a twin room when a double was available - as per my booking and payment.

2026-06-10 • via Nuitee
C
chenease • couple • gb
9
Great reception service, hotel is clean and well looked after, housekeeping let the stay down
Pros:

Peter on reception gave great customer service and was extremely helpful

Cons:

I had booked late check out till 1pm and at 9:30am roughly house keeping banged on the door and let themselves in. I then advised I was still in the room. Again at 11:45 roughly, they just let themselves in this time and did not knock, again I told them I was here until 1pm. There needs to be a better system and more respect for customers

2026-06-08 • via Nuitee
M
Michael • couple • gb
8
Convenient
Pros:

N/a

Cons:

N/a

2026-06-07 • via Nuitee
P
Peter • solo_traveller • gb
10
2026-06-07 • via Nuitee
P
Peter • solo_traveller • gb
10
Pros:

Steaks, Staff and breakfast

Cons:

Gym is getting busier

2026-06-06 • via Nuitee
P
Peter • solo_traveller • gb
10
Pros:

Gym is top notch

Cons:

Gym is getting busy

2026-06-06 • via Nuitee
P
Peter • solo_traveller • gb
10
Pros:

Been staying at the Watford Hilton for two nights each week for nearly a year. There's a reason I am staying here. It is nice, welcoming, has great staff, brilliant gym (bit busy), good steaks and a knockout breakfast (and breakfast team).

Keep up the good work!

Cons:

Having to pay for parking

2026-06-06 • via Nuitee