Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Central, convenient location near station and old town
Friendly, helpful staff
Excellent and extensive breakfast (birchermüesli, pastries)
Clean, modern and comfortable rooms for many guests
On-site restaurant and basic in-room amenities (coffee machine, drinks)
Cons:
Some reports of high prices / poor value for money (rooms, breakfast, parking)
Occasional maintenance issues: one guest reported mould and visible wear
Parking limited, tight or expensive
A few rooms described as small or a bit dark
Occasional check-in/credit-card handling hassles noted

Categories

Cleanliness
7.2
Generally reported as clean and well kept in many reviews, but at least one guest reported mould and visible wear/peeling in their room and called the hotel somewhat run-down, which lowers this score.
Service
9.3
Staff repeatedly praised as friendly, attentive and quick to find solutions; multiple mentions of helpful reception and good service at breakfast.
Location
9.4
Very central location noted across many reviews — close to the station and old town and convenient for sightseeing; consistently a strong positive.
Room Quality
8.3
Many guests describe modern, comfortable and spacious rooms; however a few mention small, dark or cramped rooms and one report of mould/wear makes the picture mixed.
Amenities
8
Good basic amenities: in-room coffee machine, drinks available, well-equipped studio for some rooms and a good restaurant. Parking on-site is convenient when available but often tight or full.
Value for Money
6.6
Several guests explicitly commented that the hotel is overpriced for Switzerland, with complaints about high room and breakfast prices and expensive/limited parking, resulting in a below-target score.
Food and Beverage
9
Breakfast consistently praised as extensive and very good (birchermuesli, pan brioche, warm options); a few guests found it overpriced or more brunch-oriented than expected.
Overall Experience
9.4
Overall stays are described as very pleasant with many guests saying they'd return; positives (location, staff, breakfast) outweigh the occasional maintenance or value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Central Location and Easy Accessibility:
Situated in the heart of the city next to the charming Suze canal and shopping area, Mercure Biel hotel is a convenient stroll from the main station, ensuring a hassle-free arrival and departure.

Luxurious Amenities:
Indulge in comfort with well-equipped rooms featuring private bathrooms, minibars, and complimentary WiFi. Unwind at the top-floor sauna and fitness center, offering panoramic views and relaxation.

Gastronomic Delights and Nightlife:
Savor seasonal dishes and exquisite wines at the Barrique restaurant, or sip on quality drinks at the lively L'heure Bleue bar, perfect for unwinding until the early hours.

Ready to experience the perfect blend of convenience, luxury, and entertainment? Book your stay at Mercure Biel hotel now!

Important information:

Please note that the restaurant is closed on Saturdays and Sundays and the bar is closed on Sundays.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Location

Guest Reviews

8.4
Based on 1602 reviews
Cleanliness: 7.2
Service: 9.3
Location: 9.4
Room Quality: 8.3
Amenities: 8
Value for Money: 6.6
Food and Beverage: 9
Overall Experience: 9.4
D
Delemontex • extended_group • fr
8
2026-11-07 • via Nuitee
C
Corinne • solo_traveller • ch
10
Geschmackvolles Ambiente
Pros:

Moderne Ausstattung. Sehr nettes Rezeptionspersonal.

Cons:

Nichts

2026-11-06 • via Nuitee
B
Benoit • couple • fr
9
2026-11-06 • via Nuitee
C
Corinne • extended_group • fr
10
2026-11-03 • via Nuitee
K
Karin • couple • ch
9
Top-Lage, gutes Preis-Leistungsverhältnis. Würde sofort wieder buchen.
Pros:

Top-Lage, Parkplatz ganz in der Nähe (Altstadtparking), tolles Frühstücksbuffet, sehr freundliche Mitarbeiter.

Cons:

Etwas laut wenn die Fenster offen sind, was aber normal ist in einer Stadt. Matratze war sehr hart, ansonsten sehr tolles Zimmer.

2026-11-02 • via Nuitee
P
Philippe • couple • ch
10
Excellent rapport qualité prix
Pros:

Lit très confortable et excellent rapport qualité prix en week-end actuellement.

2026-11-01 • via Nuitee
M
Monica • solo_traveller • ch
10
gehe wieder dahin.
Pros:

sehr zentral. frühstückt prima und genüsslich!

2026-10-31 • via Nuitee
G
getoart • couple • al
8
war top
Pros:

alles

Cons:

nichts

2026-10-26 • via Nuitee
H
Herwig Mayr • solo_traveller • at
4
Leider bereits sehr heruntergekommenes Hotel im Zentrum von Biel
Pros:

Das Frühstück ist umfangreich und sehr gut. Man kann sogar draußen sitzen. Leider übernachtete an einem Tag eine chinesische Reisegruppe, die sich beim Frühstück äußerst ungustiös benahm.

Cons:

Ich übernachtete in diesem Hotel in den letzten 15 Jahren immer wieder mal. Es ist bereits sehr heruntergekommen. Der Preis ist selbst für die Schweiz hoffnungslos überteuert. Das Zimmer, in dem ich diesmal war, weist Schimmel auf, die Türen sind teilweise bereits abgeblättert - siehe Fotos. Das Hotel müsste dringend von Grund auf renoviert werden.

2026-10-21 • via Nuitee
W
Werner • family_with_children • li
9
Pros:

Alles ok wie erwartet

Cons:

Nichts

2026-10-20 • via Nuitee
D
Dorine • couple • gb
10
Very pleasant staying.
Pros:

Everything especially staff members

Cons:

Nothing, just parking bitdifficult because I have big van.

2026-10-18 • via Nuitee
C
Chiara • extended_group • ch
7
2026-10-14 • via Nuitee
Y
Yohana • couple • ch
8
2026-10-12 • via Nuitee
S
Susanna • couple • ch
9
Sehr schönes zentral gelegenes Hotel.
Pros:

Modernes Zimmer, sehr sauber und komfortable Grösse.

2026-10-12 • via Nuitee
M
mbuyi • couple • ch
8
2026-10-11 • via Nuitee
P
Pierre-Antoine • couple • ch
4
2026-10-11 • via Nuitee
O
Oliver • family_with_children • ch
8
2026-10-10 • via Nuitee
C
Claire • solo_traveller • fr
10
Très bien
Pros:

L’Emplacement de l’hôtel et l’accueil du personnel
Les chambres sont mignonnes, la litterie confortable.

2026-10-10 • via Nuitee
C
Cornelia • solo_traveller • ch
10
2026-10-09 • via Nuitee
R
Reto • couple • ch
7
2026-10-07 • via Nuitee