Hilton Lake Taupo

Hotels
•
Hilton Hotels & Resorts
8.6 (2192 reviews)
80-100 Napier Road , Taupo , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great facilities
Delicious breakfast
Cons:
Room smaller than expected
Inconvenient location to town

Categories

Cleanliness
8.31
The hotel is well maintained and tidy.
Service
9.28
Staff were very helpful and friendly.
Location
8.32
Not within easy walking distance to the lake or town.
Room Quality
7.77
Rooms varied in size; some were smaller than depicted.
Amenities
8.8
Very good facilities including a beautiful pool.
Value for Money
8.26
Some aspects felt overpriced compared to what was expected.
Food and Beverage
9.31
Breakfast was delicious with a variety of options.
Overall Experience
8.78
A very enjoyable stay overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:10

Property Description

Stunning Views and Luxurious Amenities

Dining Experience by Chef Gareth Stewart
Indulge in a culinary journey at Bistro Lago Restaurant with a menu curated by renowned chef Gareth Stewart.

Relaxation and Recreation
Unwind in the outdoor thermally heated pool or hot tub, or challenge your companions to a game of tennis on our courts.

Comfortable Accommodation with Scenic Balconies
Wake up to breathtaking views of Lake Taupo or the hotel pool and Thermal Springs from your private balcony. Each room is equipped with modern amenities including an LCD TV.

Experience luxury and relaxation at Hilton Lake Taupo - book your stay now!

Important information:

The hotel’s restaurant, Bistro Lago, may be closed for special events. For restaurant opening times or to book a table, please contact the property using the contact details found on the booking confirmation or Bistro Lago directly.

Kindly note that early check-in is subject to availability on the day of arrival and late check-out is subject to availability on the day of departure. Additional charges may apply. Please contact the property in advance to request for early check-in or late check-out via the contact details found on the booking confirmation.

Complimentary outdoor parking is available within hotel grounds. Underground parking (maximum height 6.9 ft) incurs additional fee and is subject to availability.

Our reception is available 24/7.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUO

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2192 reviews
Cleanliness: 8.31
Service: 9.28
Location: 8.32
Room Quality: 7.77
Amenities: 8.8
Value for Money: 8.26
Food and Beverage: 9.31
Overall Experience: 8.78
P
Polly • family_with_children • nz
9
This hotel in summer is pure bliss
Pros:

We love this hotel! The pool area is amazing, as well as the gym and sauna. The location is perfect, we love walking down to the water and enjoying what Taupō has to offer. The rooms are super comfortable and clean and had everything we needed. The staff are always friends and helpful.

Cons:

Bit expensive

2026-03-07 • via Nuitee
E
Ee • extended_group • my
10
2026-03-07 • via Nuitee
I
Irem • extended_group • us
10
2026-03-07 • via Nuitee
A
Andrew • couple • nz
9
Great stay. Great Facilities and service
Pros:

Return visitor for the pool, spa, breakfast and overall surrounds. Service was great from check in to check out.

Cons:

Nothing

2026-03-06 • via Nuitee
A
Anika Terry • couple • nz
10
Lovely stay in luxury
Pros:

The morning breakfast was lovely

2026-03-06 • via Nuitee
M
Martin • extended_group • ar
10
2026-03-06 • via Nuitee
W
Weipeng • couple • cn
6
同等价格真的应该选择住Motel而非酒店，徒有Hilton之名，只是中国3星老旧酒店的客房水平。
Pros:

有个小泳池和spa浴缸

Cons:

网球场太破旧了，很多植物针刺，打球时就会进入鞋子。假草坪有些地方已经开裂，有受伤风险。

2026-03-06 • via Nuitee
A
Antje und Hans-Jürgen • solo_traveller • de
7
Tolle Lage, Service naja ….
Pros:

Wunderschöne Anlage, geräumige Zimmer

Cons:

Die Ankunft war etwas unterkühlt, keinerlei Hilfe beim Ausladen des Gepäcks. Die sperrigen Kofferwagen musste man selber über Rampen in die Lobby bugsieren. No Service at all….. Das Personal am Empfang ebenfalls sehr unterkühlt. Wir hatten Frühstück inklusive gebucht, wenn man den Pumpthermoskannenkaffee nicht mag und einen „Barrista-Kaffee” ( normaler Cappuccino) bestellt, wird man extra zur Kasse gebeten. Liebes Hilton, das ist nicht zeitgemäß und solltet ihr nicht nötig haben, schade.

2026-03-03 • via Nuitee
S
Saso Biljana • couple • au
10
2026-03-03 • via Nuitee
J
Jeff Marr • couple • nz
9
2026-03-02 • via Nuitee
D
Dave • solo_traveller • nz
8
2026-03-02 • via Nuitee
R
Rouse • solo_traveller • nz
5
Everything was fine except access to the WiFi.
Pros:

It was very comfortable.

Cons:

The WiFi was very poor.

2026-03-01 • via Nuitee
N
Neil • couple • nz
3
Cons:

Generally overvalued. I booked a premium room for two nights. The second night room rate was almost 50% more than the first night, but I did not notice until I reviewed the bill.

The room was disappointing. The bathroom was miniscule; the lounge area was large but the countertop was small. All water had to come from the bathroom.
The external deck was shared, and not private.

There was black mould under the paving lip of the spa pool, and there was visible dirt on the bottom as well.

There are far better rooms available in Taupo at less than half the price I paid

Very disappointing, and I will not use this brand again. I am an experienced international traveller.

2026-03-01 • via Nuitee
T
Troy • couple • nz
10
2026-03-01 • via Nuitee
D
David • extended_group • gb
9
Pros:

Great looking hotel with great facilities and excellent staff service.

Cons:

Would of liked water in room

2026-02-27 • via Nuitee
I
Iva • couple • nz
10
2026-02-27 • via Nuitee
M
Mikael • couple • se
8
Bra som kan bli bättre
Pros:

Bra läge och allt man behöver fanns

Cons:

Glömde att städa vårt rum

2026-02-27 • via Nuitee
M
Mark • couple • au
10
2026-02-27 • via Nuitee
4
471jasj • Couples
6
Nice property but one rude front desk staff
Pros:

Our stay could have been a very nice one if we did not encounter the front desk staff named Lizeiz. When we arrived at the property at around 1:00pm, she showed no interest in talking to us. She was very inpatient and told us with raised voice and a cold stone face: "NO, you can't check in", "you need to come back after three o'clock", "this is the rule you should know before coming". We explained to her that we fully understood that early check in depends on availability and we just wanted to drop our luggage. We gave her our cell phone number and she promised to text or call us when our room was ready. She never did. We did not check in until after 6:00 pm.

For our second stay, we checked in on the APP. When we tried to pick up the room key, it was her again at the front desk. She told us (with her cold stone face and raised voice) "NO, you need to check in with your i.d.", Then she walked away. We eventually got help and received the key from another staff.

Not sure why Hilton has Leizei as a front desk staff since she has such a bad attitude and it ruins reputation of Hilton Lake Taupo. .We don't think it was an isolated case since we met her twice and she was rude and unpleasant both times.

BTW, other staff we met during our two stays, in particular, the front desk manager, Jomon, was professional and courteous. Jomon was warm, helpful and kind. We had an issue with broken fridge in the room, Jomon came to our room and get the issue resolved immediately. The item list of the bar and fridge did not match. Jomom efficiently had the restaurant staff resolve the issue. He was such a contrast to Leizei and he helped save our experience with the stays.

2026-02-26 • via Tripadvisor
A
Andrea • family_with_children • at
10
Pros:

Lage, freundliches Personal

2026-02-26 • via Nuitee