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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Packed lunches
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Heated pool
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Paid WiFi
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Outdoor furniture
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Tennis lessons on site
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Fishing nearby
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Snow sports gear
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Swimming nearby
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Bicycle-friendly property
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Charcoal grill
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Stunning Views and Luxurious Amenities
Dining Experience by Chef Gareth Stewart
Indulge in a culinary journey at Bistro Lago Restaurant with a menu curated by renowned chef Gareth Stewart.
Relaxation and Recreation
Unwind in the outdoor thermally heated pool or hot tub, or challenge your companions to a game of tennis on our courts.
Comfortable Accommodation with Scenic Balconies
Wake up to breathtaking views of Lake Taupo or the hotel pool and Thermal Springs from your private balcony. Each room is equipped with modern amenities including an LCD TV.
Experience luxury and relaxation at Hilton Lake Taupo - book your stay now!
The hotel’s restaurant, Bistro Lago, may be closed for special events. For restaurant opening times or to book a table, please contact the property using the contact details found on the booking confirmation or Bistro Lago directly.
Kindly note that early check-in is subject to availability on the day of arrival and late check-out is subject to availability on the day of departure. Additional charges may apply. Please contact the property in advance to request for early check-in or late check-out via the contact details found on the booking confirmation.
Complimentary outdoor parking is available within hotel grounds. Underground parking (maximum height 6.9 ft) incurs additional fee and is subject to availability.
Our reception is available 24/7.
Property Policies
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Internet
WiFi is available in the hotel rooms and charges are applicable.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for NZD 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The food and the staff
The Room view
Overall a good stay, with some mixed impressions. On arrival, there was no staff to help with bags. We pulled into the spot out front of reception and unloaded our bags. I waited with them while my husband drove the car down to the free parking area out front. Paid undercover parking was full due to an event. He made his way up the steep ramp and I checked in. We booked a Junior suite which was great in ways, beds were comfortable but the singles were small singles - so be prepared. Reception offered to have them pushed together, but we said not to worry. The suite had a spacious lounge and dining area, and a large balcony - but no view of the lake. The view was actually lovely though, overlooking the trees out back (the hotel was completely booked out so the helpful reception staff could not offer us another room). I was pleased that Jomon, from Reception, contacted me via text to check whether we had settled in and were okay with the room. I replied and was surprised that he responded - I was impressed with his customer service as well as his female colleague on reception.
Larger single beds would have been good - but not sure how they would fit in the small bedroom. We ordered room service of Bangers and Mash, a serve of fries and a Pepperoni pizza. The food was warm enough but not excellent. I personally wouldn't recommend.
Location and view. Good layout and nice facilities eg pool and spa. Room was a good size as was the balcony.
We ate there every night as the food choices were good.
Nothing
The location was nice sitting on the terrace with a drink overlooking lake Taupo watching the sunset was lovely.
The breakfast was good although the coffee was not very hot and the pastries under cooked.
The main problem with our stay was the room. If you ever stay at the Hilton Lake Taupo make sure you’re not in room 1. This room is right above the function room kitchen and very near to the main entrance. There is a constant drone of the extraction fans from the kitchen which is incredibly annoying. When I complained to the receptionist about this straight away she said oh that’s probably the kitchen fan so they obviously know this is an issue for that room. In fairness she did arrange for the fan to be switched off but it was 10.30 pm by that time point! However we were woken up the following morning early when the fans were switched back on.
There were a number of other niggles with our stay but that weren’t what you’d expect from a four star hotel but the issue with the room was the main problem.
I raised all my concerns with reception and asked to speak with the manager to discuss them but the receptionist said he wasn’t available to do so.
I would definitely like to speak with someone from Hilton about our stay so they can at least know areas they need to work on to improve things for future guests.
Would I go back? Maybe but I’d certainly have reservations about doing so.
Clean renovated rooms, good location.
Property decor was very nice. Staff were friendly. Breakfast was great. Bathroom was nice but room was not great overall. Parking onsite is good.
Expected better. Amenities were quite basic. Room was underwhelming - 2 single beds pushed together to make a double bed. Shared a balcony with another room. Conjoining room with the couple beside us. Spa facilities were very basic. Was expecting a lot more for the price paid and for the Hilton name. Plenty of other viable options in Taupo
Room was great, and the staff was friendly.
There was nothing to complain about
Nice big rooms with comfortable beds and a large bathroom with shower and bath. The staff are friendly.
The pool is nice but small especially if there is a family with young children. The gym is good but again small so need to use outside peak hours.
Location is not as convenient as lakeside accommodation but plenty of parking by the lakeside.
We only ate in the restaurant for afternoon tea so can’t really comment on dining in general.
The afternoon tea was pleasant but not exceptional and the savoury food wasn’t finger food so had to eat it with a knife and fork which was odd. We had to ask for a clean plate to eat the cakes/ desserts. Our table was small and crammed into a corner between two doors to the terrace with waitresses coming in and out and was hot because of sun shining through the glass so we had to decamp outside- not quite the romantic setting we had in mind but perhaps we had unrealistic expectations having had other afternoon teas at various hotels in London. Having said that the price was very reasonable.
We did find it annoying that we were told multiple times how good the buffet breakfast was and wouldn’t we like to try it. Mention it on arrival, only please.
We love this hotel! The pool area is amazing, as well as the gym and sauna. The location is perfect, we love walking down to the water and enjoying what Taupō has to offer. The rooms are super comfortable and clean and had everything we needed. The staff are always friends and helpful.
Bit expensive
The morning breakfast was lovely
有个小泳池和spa浴缸
网球场太破旧了，很多植物针刺，打球时就会进入鞋子。假草坪有些地方已经开裂，有受伤风险。
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