Doubletree By Hilton Mexico City Santa Fe

Hotels
•
Doubletree by Hilton
8.3 (292 reviews)
Calle 3 #55 Col Lomas de Santa Fe , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
7.19
It was not very clean, carpets, towels. Cleaner didn’t do the freshen up well next day.
Service
9.16
Staff for parking, reception, and restaurant were very nice and polite; El trato que te dan es inmejorable.
Location
8.7
Está en una buena zona; Good business hotel, inside pool, good safe neighborhood.
Room Quality
7.65
Room was comfortable, quiet; las camas.
Amenities
8.18
Gracias la alberca; Easy check-in and friendly staff.
Value for Money
8.14
Standard quality for this hotel tier.
Food and Beverage
8.69
El desayuno buenísimo hay de todo lo recomiendo.
Overall Experience
8.66
Really great experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:14

Property Description

Convenient Location
Located next to the Expo-Bancomer Santa Fe Convention Centre, Doubletree By Hilton Mexico City Santa Fe offers easy access to business events and leisure activities in Mexico City.

Modern Amenities
Enjoy the indoor pool, gym, and stylish rooms with flat-screen cable TV and views of the Valley of Mexico. The elegant modern décor, minibar, and safe in each room ensure a comfortable stay.

Culinary Delights
Indulge in Mediterranean cuisine and local specialties at Vianda DT restaurant, or unwind with chill-out music and a full bar service at the Urban Lounge.

For a seamless blend of convenience, comfort, and culinary experiences, book your stay at Doubletree By Hilton Mexico City Santa Fe today.

Important information:

Food and beverage is provided through Room Service from 7 am to 11 pm and Restaurant Vianda from 7 am to 10 pm.

Please note that the property offers guest access with a guide dog.

When booking more than 10 rooms, different policies and additional supplements may apply. Please contact the property for more informationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

8.3
Based on 292 reviews
Cleanliness: 7.19
Service: 9.16
Location: 8.7
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.66
J
Julio • family_with_children • mx
9
Pros:

La ubicación

2026-03-13 • via Nuitee
D
Dirk • solo_traveller • de
9
2026-03-09 • via Nuitee
R
Romina • family_with_children • ar
6
Pros:

Stardard hotel, not 5 stars category

Cons:

The swimming pool water was not warm

2026-03-08 • via Nuitee
E
Escorza Camacho • couple • mx
10
Muy bien
Pros:

Instalaciones muy buenas

Cons:

No se me comentó que habría una Pool party y no pude usar la alberca.

2026-03-08 • via Nuitee
Y
Yacibethd Carolina • family_with_children • co
10
2026-02-25 • via Nuitee
V
Victoria • couple • mx
9
2026-02-24 • via Nuitee
S
Salvador • solo_traveller • mx
10
2026-02-23 • via Nuitee
H
Hernandez torres • solo_traveller • mx
10
Falla en lavabo
Pros:

La alberca muy calientita el agua.
La habitación estaba tapado el lavabo nada más. Todo lo demás bien gracias

Cons:

Estuvo tapado el lavabo y no se iba el agua. Todo lo demás bien gracias

2026-02-23 • via Nuitee
S
Salvador • solo_traveller • mx
9
2026-02-23 • via Nuitee
R
Rhylan • solo_traveller • ca
8
Convenient
Pros:

The location for the convention center

Cons:

The price for early check-in on an already clean and empty room

2026-01-31 • via Nuitee
F
flores • extended_group • gt
10
Pros:

Ubicación

2026-01-30 • via Nuitee
G
Garcia • extended_group • mx
7
Buena ubicación pero algo descuidado
Pros:

El hotel está bien ubicado para el evento que tuve en Expo Santa Fe. Cuarto amplio y con buena distribución e iluminación.

Cons:

El teléfono para poder comunicarnos con recepción o room service no funcionaba, la regadera tenía poca presión y cabezal de regadera muy obstruido, el cuarto y sobre todo la cama (cubrecama y almohadas) huelen horrible a cebo de cabeza, como si jamás se hubieran lavado. Me dio un poco de asco dormir ahí.

2026-01-20 • via Nuitee
Y
Yamila • solo_traveller • ar
4
No era lo que esperaba
Pros:

Nada

Cons:

Habitación no tenida fregaba
Cafetera

2026-01-19 • via Nuitee
G
GUSTAVO ALE • solo_traveller • ar
8
2026-01-19 • via Nuitee
B
Bruno Agenor • extended_group • mx
8
2026-01-19 • via Nuitee
R
Rodrigo • extended_group • br
8
2026-01-11 • via Nuitee
M
Maria Rosario • extended_group • mx
8
Hotel con amenidades en Santa Fe
Pros:

Es un hotel ubicado en el Corazón de Santa Fe

Cons:

Todo bien

2026-01-07 • via Nuitee
A
Alberto • solo_traveller • mx
10
2026-01-06 • via Nuitee
S
Singh • family_with_children • ca
8
Staff for parking, reception and restaurant were very nice and polite
Pros:

Room was comfortable, quiet

Cons:

It was not very clean, carpets, towels. Cleaner didn’t do the freshen up well next day. Bathroom floor was not mopped

2025-12-31 • via Nuitee
A
AZUCENA RUTH • extended_group • mx
10
Pros:

Su personal amable en todas las áreas

2025-12-27 • via Nuitee