Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Luggage storage
Fax/photocopying
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Great facilities
Friendly staff
Good amenities
Cons:
Old and run down rooms
Lack of room service
Issues with maintenance

Categories

Cleanliness
7.05
The rooms were clean and well maintained.
Service
8.55
Staff was friendly and helpful in retrieving forgotten items.
Location
7.55
Location was okay, but a bit far from the center.
Room Quality
7.05
Rooms are old and run down; some issues reported.
Amenities
8.55
Fantastic pools and good amenities overall.
Value for Money
8.05
Price matches the value and great for families.
Food and Beverage
7.55
No mention of food service; wished for room service.
Overall Experience
8.05
Overall a good stay, with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:34

Property Description

Luxury Apartments in Tropical Paradise

Luxurious Swimming Pools and Relaxation
Indulge in the 4 exquisite swimming pools and rejuvenate in the sauna, offering a perfect way to unwind during your stay.

Convenient Location with Modern Amenities
With fully equipped kitchens, laundry facilities, and private balconies, each apartment ensures a comfortable and convenient stay. Explore the nearby Cairns Botanical Gardens and reach the city center in just 7 minutes.

Book now for an unforgettable experience at The Lakes Cairns!

Important information:

Please note that housekeeping service is only offered weekly. Extra services charges will apply accordingly. Please contact the property for more information using the contact details found on the booking confirmation.

Please note that the property does not accept payments with American Express credit cards.
Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card, or a debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 956 reviews
Cleanliness: 7.05
Service: 8.55
Location: 7.55
Room Quality: 7.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 8.05
R
Rebecca • extended_group • us
8
Lots of pools and close to the airport.
Pros:

We loved that we had an outdoor patio with access to the pool. Having multiple pills on-site was a fun thing as well.

Cons:

There were no blankets on the beds or in the apartment. We arrived late and the office wasn't open, so the first night was not that comfortable. The apartment was also a little low on light.

2026-04-16 • via Nuitee
Y
Yasmin • solo_traveller • au
10
Pros:

The view
Comfy homely feeling
Location
Great customer service
Worth the money
Good Location
Safe
Very luxurious

Cons:

-

2026-04-16 • via Nuitee
M
Martin • couple • au
1
2026-04-14 • via Nuitee
J
Jenny • family_with_children • au
1
It was a terrible feeling, we could not wait to leave, which made out visit to Cairns dissappointing
Pros:

Not much, honestly the outdoor area was fine, but everytinhg else below par.

Cons:

Run down, aged Messy, nothing matched the photos on Booking.com No Big screen TV, the bedroom tv was bigger than the Main room. Outside furniture was better than indoor.

2026-04-14 • via Nuitee
S
Samara • family_with_children • au
7
The facilities at the lakes were lovely, but the room was not
Pros:

The pool areas and garden were maintained beautifully

Cons:

There was a clump of hair left in the shower. Stains all over the walls and kitchen. The main tv was damaged and the couch was sunken.

2026-04-13 • via Nuitee
M
Marie Monique • family_with_children • au
8
It was still a pleasant stay but definitely can be improved.
Pros:

The 2 bedroom unit is spacious for family of 4. We have the balcony overlooking the pool which was great. Also shower is spacious and water pressure is very good. Worth mentioning the beds are very comfy and aircon works really well.

Cons:

We didn’t realise there is no lift and being on the 3rd floor, we go up and down the stairs. Not advisable when you have little kids particularly if you are using a stroller or pram. Also the plates, pots and cutlery were not clean properly. We washed up everything that will be needing during our stay prior to using it. Also the dryer filter was full of lint and looks like it wasn’t empty in a long time. We found some clothing left in the apartment possibly from previous occupants.

2026-04-13 • via Nuitee
T
Trina • family_with_children • au
8
Pros:

It was clean and close to hockey fields

Cons:

Felt a little dated but that was ok

2026-04-12 • via Nuitee
J
Julie • solo_traveller • au
5
Pros:

Close to hockey.

Cons:

- cocaroach legs stuck on wine glasses
- washing machine leaked and dryer did not work.

2026-04-12 • via Nuitee
K
Kevin • family_with_children • au
8
2026-04-12 • via Nuitee
M
Mark • family_with_children • au
8
Will stay again when in town
Pros:

NA

Cons:

Weekend reception being manned

2026-04-12 • via Nuitee
E
Eimear • extended_group • au
8
Great stay at cairns resort
Pros:

Nice property and kept well. Everything we needed. Good location, only a short drive into cairns.

2026-04-11 • via Nuitee
V
Virginia • extended_group • au
8
Nice property in need of a little TLC, very secure. Suited our needs.
Pros:

Large & spacious
Secure
Nice pool area
Beds comfortable

Cons:

Reception closed day we arrived due to public holiday - instructions for key pick up ok but not clear on access of apartment & garage.
Distance from shops - Need a car otherwise fair walk to esplanade etc
cafe & bar on site was closed
Older apartment fitted with modern decor - rug had stains, door handle on one bedroom fell off. Bathrooms had shower over bath not walk in so difficult to get into for older people
TV not connected to Arial so had to stream if wanted to watch ..
wifi instructions given were incorrect
Couldn't connect to wifi one day so couldn't use tv
Smelt quite musty on arrival from being closed up .. improved with aircon on during stay
Understand it was Easter & school holidays but still felt bit overpriced

2026-04-10 • via Nuitee
J
Jirasin • extended_group • au
10
2026-04-09 • via Nuitee
P
Peter • family_with_children • au
8
Pros:

I like the idea of being a gated resort.
Ground floor apartment with private access to the pool was a definite plus for my family

2026-04-09 • via Nuitee
D
Deepak • family_with_children • au
4
Better look for other places.
Pros:

The property was spacious, especially the three bedroom apartment. All basic appliances were provided in the kitchen. Cutlery were adequate, but some of them weren’t cleaned. The resort had ample shade and filled with greenery. Quite close the the Cairns central and to the airport.

Cons:

Customer service was extremely poor, and the parking situation was a nightmare. The underground parking had very poor lighting, making it almost impossible to see the parking numbers on the walls. The space provided was only suitable for a very small car and definitely not for a standard 5- or 7-seater. Our hired Toyota Kluger was damaged while trying to park because the space was so tight. Staff were no help at all and simply told us to park outside, where there was not a single available car space.

The service issues did not stop there. In the middle of the night, the hot water tank started making loud beeping noises. We waited until morning and contacted the after-hours number before heading out. Staff said it would be looked after, but when we returned late that afternoon, the noise was still coming from the hot water system. When we contacted them again, we were told it was a water leak detection unit and that the battery could simply be removed — and then they asked me to do it myself.

To make matters worse, a week before our trip, after everything had already been booked and confirmed, including flights, the property called and asked whether we could change our dates. I really question how this property is even listed on Booking.com. What is the point of Booking.com confirming the reservation and charging the credit card if guests are then asked to change their dates at the last minute?

Overall, this was a very disappointing experience and I would not recommend this property

2026-04-08 • via Nuitee
T
Tiharny • couple • au
9
2026-04-08 • via Nuitee
S
Sheryl • family_with_children • nz
10
Pros:

Spacious and had everything we needed

2026-04-06 • via Nuitee
K
Kristen • family_with_children • au
5
2026-04-06 • via Nuitee
A
Annakara • family_with_children • au
9
2026-04-05 • via Nuitee
L
Lua • couple • au
10
Good place to stay
2026-04-05 • via Nuitee