Holiday Inn Express & Suites Indianapolis North - Carmel by IHG

Hotels
•
Holiday Inn Express
8.5 (353 reviews)
9797 North Michigan Road , Carmel , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great breakfast
Spacious rooms
Cons:
Bathroom issues
Staff management problems

Categories

Cleanliness
7.71
Mixed reviews; some issues noted with cleanliness and attention to detail.
Service
8.68
Staff was praised for their friendliness and helpfulness.
Location
8.72
Good location, although some mentioned it was not near the city center.
Room Quality
8.17
Rooms spacious and generally clean, but some details like decor need updating.
Amenities
8.2
Facilities were sufficient; however, minor improvements needed like pool temperature.
Value for Money
8.66
Generally perceived as good value considering services and amenities.
Food and Beverage
9.21
Breakfast options received high praise, with quality highlighted.
Overall Experience
8.68
Overall stay was satisfactory with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:37

Property Description

Convenient Location
Located just 25 minutes north of downtown Indianapolis, Holiday Inn Express & Suites Indianapolis North - Carmel offers easy access to city attractions while providing a peaceful retreat.

Modern Amenities
Enjoy a comfortable stay with in-room flat-screen TVs, free Wi-Fi, and the convenience of a microwave and refrigerator. Stay connected and entertained throughout your visit.

On-Site Facilities
Take advantage of the hotel's fitness center to stay active during your stay, and utilize the launderette facilities for added convenience.

Book your stay at Holiday Inn Express & Suites Indianapolis North - Carmel for a perfect blend of comfort and convenience during your Indianapolis getaway.

Important information:

Please note the property is undergoing renovation and guests may experience noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per stay when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 353 reviews
Cleanliness: 7.71
Service: 8.68
Location: 8.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 8.68
D
Danielle • family_with_children • us
10
2026-01-17 • via Nuitee
C
Carol • family_with_children • us
9
2026-01-09 • via Nuitee
J
Jonathan • extended_group • us
9
very nice
Pros:

was not bad

Cons:

we liked everything

2026-01-07 • via Nuitee
N
Nsamwa • family_with_children • us
9
2026-01-05 • via Nuitee
T
Tonya • solo_traveller • us
6
2025-12-31 • via Nuitee
• family_with_children • us
10
2025-12-29 • via Nuitee
S
SUSAN • family_with_children • us
8
Pros:

Breakfast was great!

2025-12-23 • via Nuitee
R
Regan • family_with_children • us
10
2025-12-23 • via Nuitee
A
Amy • solo_traveller • us
5
For a quick trip, not bad. Bring your own toiletries at all costs and hope your bathroom door shuts
Pros:

Guys, this was not a pleasant experience. The bathroom door did not close completely. I was alone, so not a big deal. In the shower there was Body lotion instead of conditioner! Weird! My coffee station had only 1 regular coffee, and three decaf - odd combination.

Cons:

Attention to detail! The room was overall clean, but not entirely the level of cleanliness I expected for the brand. Having Body Lotion in the shower instead of Conditioner was weird! The fact that the bathroom door would not close was also strange and made me uncomfortable. The bathroom is tiny and no welcoming.

2025-12-18 • via Nuitee
J
Joshua • family_with_children • us
9
2025-12-14 • via Nuitee
J
Jonathan • couple • us
10
Pros:

Clean updated. Excellent breakfast very comfortable beds very reasonable.

2025-12-11 • via Nuitee
C
Christy • family_with_children • us
10
Comfortable, clean, spacious and relaxing stay!
Pros:

This is a great property, wonderful location and excellent staff. If we have to stay in Indianapolis, this is our first choice. The room layout is so functional and we love the sofa bed option. The breakfast is outstanding! Beds are comfortable and such a nice shower. The room temperature is easy to adjust to get that perfect feel. The lobby is nice too with comfortable seating for my college kid to do homework.

Cons:

I have nothing negative to say and this is our 3rd stay here.

2025-12-08 • via Nuitee
C
Claudia • couple • us
10
Overnight rest
Pros:

Small; clean; very comfortable. Breakfast best ever!

2025-12-06 • via Nuitee
L
lisa • family_with_children • us
10
2025-12-03 • via Nuitee
L
Leigh • family_with_children • us
10
2025-11-25 • via Nuitee
D
Danny • couple • us
8
2025-11-24 • via Nuitee
S
Sierra • couple • us
8
Great stay
Pros:

Liked the location and the rooms, great breakfast as well

Cons:

Toilet flushes very loudly. Booking address for the hotel is incorrect.

2025-11-24 • via Nuitee
F
Franyer Daniel • couple • us
10
2025-11-17 • via Nuitee
• couple • us
8
2025-11-16 • via Nuitee
K
Kimberly • extended_group • us
10
Wonderful stay. Great breakfast!
Pros:

Everything

Cons:

Nothing

2025-11-12 • via Nuitee