Hotel Chateau St Cloud

L’accueil . Je me suis plaint des moustiques, nous avons été à la plage nous avons été dans des restaurants, je n’ai pas été piqué juste à l’hôtel. J’ai constaté qu’il y avait de l’eau stagnante photo à l’appuie. Je l’ai fait remarquer, on m’a juste dit c’est la nature.

I wish the bicycle were complementary to hotel guests.
There were no bidet or as we were Muslim guests.

La prima notte abbiamo trovato le blatte giganti nella nostra camera e alcuni piccoli sulle pareti, così come anche sulle scale per raggiungerla. Non è stata una bella esperienza considerando il prezzo per notte richiesto, direi orrenda. Il personale ci ha assegnato una nuova camera dove questo problema non c’era e omaggiato la colazione, spiegando che è la stagione delle piogge e quindi non possono gestire questo problema…Detto ciò era la nostra terza tappa e in nessun altro albergo abbiamo trovato degli insetti in camera. Abbiamo apprezzato la gentilezza, ma ormai l’impressione era negativa.
In generale non è una struttura tenuta bene da 3 stelle, il giardino è bello, ma il punto degli insetti è fuori controllo. Anche in piscina è pieno di zanzare e mosche, non è possibile rilassarsi.
Il ristorante è passabile, la sera prezzi molto cari per qualità del cibo offerto, infatti era sempre vuoto.
Wi-Fi nelle camera non funziona bene, molto debole.

Es ist etwas schwer, das Hotel ab der Fähre zu erreichen. Man muss ein Taxi nehmen. Ein Hotel-Shuttle wäre bei der Lage hilfreich.

Der Angestellte um die 40 Jahre grosser Statur
beim Empfang war von Anfang an sehr arrogant und hatte bei jeder Beschwerde von unserer Seite immer das letzte Wort. Kein Feingefühl und keine Art auf Gäste einzugehen. Fahrräder waren alt und die Gänge funktionierten nicht. Aber das war dem Angestellten auch egal, wichtig war ihm den Tagessatz der Räder zu kassieren sonst nichts anders. Die Matratze total durchgelegen. Als wir das mitteilten wurden uns von diesem unprofessionellem Angestellten ins Gesicht gelacht. Keine Art mit Menschen umzugehen. Die Matratze war so schlecht das es unmöglich war gerade zu liegen. Der Angestellte an der Rezeption meinte wieder: das Bett ist gut. So eine forsche Art ist uns noch niemals wiederfahren. Sehr schade das solche Menschen in der Gastronomie arbeiten!

LG

The chateau didn't have any outdoor space - I would rather have stayed in a smaller room with an outdoor area. The room.also had three!! sofas/ seating areas, but no dining area which was a bit strange.

The pool bar charge a 15% service - we went to the bar, and all they did was open a beer and give it us. It isn't America, pay your staff instead of forcing tips for nothing.

The restaurant staff seemed a bit confused when we asked to see a menu. Told us it was only buffet, which was very exoensive, so when we said we was going to leave they then said they would get us a menu. We left anyway, since they seemingly tried to make us have the overpriced buffet.

Der Aufstieg bei Dunkelheit zum Zimmer nahm Herausforderungen mit sich, da man viele Kakerlaken kreuzte. Das Mieten der Fahrräder war im Durchschnitt teurer als bei anderen Anbietern.

Breakfast is very poor with some vegetables are not fresh as they supposed to, most of the staff in kitchen area are not friendly, very poor facilities all over the place, the pool was dirty and I think if cleaned very rarely, the only think I saw is that worker that cleaned the chairs and tables near the pool, dipped a rag that he cleaned with, in pool water :( and then continued several times to do so, no wonder it was so dirty and why I never for whole 5 days saw anybody swim in it. we had baby and got Cot for baby, the mattress was disgusting old and with some strange rust stems on it, hope it had not bedbugs, the big mattress was also very old and the place between the mattress was disgusting and very dirty as it was never been cleaned before.
the whole bed creaked from every move you do on the bed
Definitely not 3 star hotel or even 2… :(

La literie est de mauvaise qualité, si une personne bouge l’autre aussi. La nourriture est à éviter, que ça soit le petit déjeuner ou le repas du soir. Grosse déception.

Service overall wasn't great, it always felt like we were asking for too much. The staff didn't seem to be very happy to have us there, no one was exceptionally friendly or welcoming.
I appreciate that internet infrastructure in the Seychelles is challenging but the WiFi doesn't work for anything beyond sending WhatsApp messages. Even checking some work emails with attachments was difficult as nothing would load.
For some reason getting towels was a struggle, even though we were two people in the room, we kept getting only one set of towels, only once I managed to get a new set after contacting the reception. But always felt like we were asking for too much.
The room lacks a bit of thought, there wasn't a single hook on the walls where you could hang towels or some clothing. When we arrived there were no hangers in the wardrobe but that was quickly resolved when we asked for some.
Breakfast was overall disappointing but the omelette freshly made was good.
Overall we were expecting a little more for the price paid.

Je trouve vraiment dommage de proposer un seul choix de plat quand on prends la demi pension.
Le petit déjeuner vraiment bof, le repas pas top.

Personnellement j'ai trouvé les employés très peu aimable ( surtout au restaurant)

Les vélos sont moins cher en prenant en ville qu'à l'hôtel.