Best Western Jacksonville Inn

Hotels
•
Best Western
7.7 (121 reviews)
1659 S Jackson Street, Jacksonville, Texas, 75766 , Jacksonville , US
+1 217-245-4500

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Pets allowed

Facilities

Elevator
Fitness facilities
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Tours/ticket assistance
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Clean rooms cited in many reviews
Friendly, helpful and amazing staff frequently mentioned
Comfortable beds and soft pillows praised by guests
Indoor pool and warm hot tub enjoyed by several
Multiple guests said they'd stay again / would recommend
Some reviews called it good value
Cons:
Persistent room odors / moldy smell reported
Dirty carpeting (black residue) and cigarette burns noted
Breakfast quality and availability often criticized (no coffee, limited items)
Occasional rude or preoccupied front desk staff
Hot tub jets not working reported
Roach sighting and housekeeping issues reported
Noise issues (kids in halls, people hanging out/ drinking in parking lot)
Uncomfortable/small decorative pillows disliked by guests

Categories

Cleanliness
6.8
Mixed: many reviews praise 'very clean' rooms and fresh towels, but several report strong odors, moldy smell, dirty carpet leaving black marks, cigarette burns and a reported roach.
Service
9.3
Generally excellent: numerous comments about friendly, helpful and amazing staff; isolated incidents of a preoccupied or rude front desk were noted.
Location
8.7
Seldom mentioned; one reviewer called it a basic Jacksonville property not worth the price. Otherwise no consistent location feedback—standard quality for this hotel tier.
Room Quality
7.2
Mixed: comfortable beds and soft pillows praised, but rooms are described as aged by some guests; complaints include unpleasant smells, cigarette burns and worn carpeting.
Amenities
7.5
Mixed: indoor pool and hot tub were enjoyed (warm), though one report noted hot tub jets not working; public-area cleanliness and breakfast service issues affected perception.
Value for Money
7
Mixed: several guests felt it was good value, while at least one guest said it wasn't worth the price given condition and breakfast quality.
Food and Beverage
6.5
Several complaints about breakfast quality and availability (no coffee, limited items, overflowing trash), though a few reviews rated breakfast highly.
Overall Experience
8.6
Majority of stays described as good or great with clean rooms and friendly service often noted, tempered by intermittent cleanliness, odor issues and inconsistent breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Recreational Opportunities
Enjoy the indoor pool, spa tub, and fitness center for a relaxing stay.

Additional Features
Benefit from complimentary Wi-Fi, tour assistance, and a banquet hall at your convenience.

Deluxe Amenities
Indulge in a complimentary buffet breakfast, business center access, and free parking during your visit.

Experience comfort and convenience at Best Western Jacksonville Inn. Book your stay today to explore the nearby attractions seamlessly.

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 121 reviews
Cleanliness: 6.8
Service: 9.3
Location: 8.7
Room Quality: 7.2
Amenities: 7.5
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 8.6
S
Scalandra
8
Pros:

Great

2025-10-08 • via Nuitee
S
Scalandra
8
Pros:

My stay was good

2025-10-08 • via Nuitee
C
Charles D. • partner
10
Pros:

It was a very clean and comfortable room. The hot tub jets didn't work, but it was just the right temperature for a soak!

2025-10-04 • via Nuitee
C
Coy
10
Pros:

Great place.

2025-10-03 • via Nuitee
J
John
6
Pros:

Room was clean. Towels were fresh. Staff was very friendly and helpful.

2025-10-01 • via Nuitee
J
Jacobi
10
Pros:

Fantastic!!

2025-07-24 • via Nuitee
S
Serenity Rachel • family
10
Pros:

Very clean, nice soft bed. Fluffy pillows.

The staff was amazing!!

2025-07-24 • via Nuitee
K
Kathey • family
8
Pros:

Property was great bed was comfortable but those little pillows were no my type. Everyone was complaining about them during breakfast. Not just me. Everyone from other rooms were complaining. One man called his wife who was driving in and told her to bring their pillows.

2025-07-07 • via Nuitee
B
Bernardo
10
Pros:

Wonderful

2025-07-06 • via Nuitee
H
Harold
10
Pros:

Great stay.

2025-06-20 • via Nuitee
J
James • family
6
Pros:

I didn't like how the room smelled. It has a very bad smell in the room. I didn't ask for a refund or a different room because the lady at the front desk seemed preoccupied when I arrived and took her almost 10 minutes to help me because she was on the phone with another person. I won't be using this establishment again.

2025-06-16 • via Nuitee
L
Linda
10
Pros:

Great value!

2025-06-02 • via Nuitee
K
kyle
8
Pros:

The rooms are aged as expected so it's not bad but not great at all. The staff though were super friendly and made it a pleasant stay.

2025-05-28 • via Nuitee
A
Alan • family
10
Pros:

Very clean. Staff friendly, and did a great job.

2025-05-16 • via Nuitee
J
Jd
4
Pros:

Rooms smelled moldy. Front desk woman at night was kind of rude. There were people out in parking lot who were. Or staying there drinking beer and hanging out in parking lot. Breakfast bar sucked

2025-05-08 • via Nuitee
L
Lynn
4
Pros:

We had white socks on our feet walking around in the room. We noticed they were turning black on the bottom. I took a white towel and rubbed the carpet and it showed black on the towel right away. We had a non-smoking room, but could smell tint of smoke when we walked in. Cigarette burn on the carpet, and cigarette burn make on vanity.

2025-04-26 • via Nuitee
A
alma • family
10
Pros:

Everything was great I would recommend and I would stay there again

2025-04-24 • via Nuitee
L
Linda
10
Pros:

Great! Clean!

2025-04-22 • via Nuitee
G
Greg • family
6
Pros:

Stay was overall good. The breakfast however was terrible. No coffee, 2 biscuits and a little bit of gravy was basically all that was available at 7:30am. Trash was overflowing in the dining area as well. Not sure if they were short staffed or what. Definitely hurt my rating of this property.

2025-04-20 • via Nuitee
S
Shona
10
Great hotel
Pros:

Our experience was great from check in to check out. Customer service was great! Very clean rooms and bathroom. Breakfast was a 10/10. We will definitely book at this hotel again

2025-04-19 • via Nuitee