Best Western Colonel Butler Inn

Hotels
•
Best Western
8.8 (1034 reviews)
278 Mary Street , Niagara-on-the-Lake , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good value for price
Cons:
Small beds
Outdated rooms
Limited breakfast variety

Categories

Cleanliness
8.91
Guests appreciated the cleanliness, but a few concerns about outdated rooms.
Service
9.38
Staff were consistently described as friendly and helpful.
Location
8.92
Well-located near attractions, though some mention a bit of a walk to certain areas.
Room Quality
8.37
Generally clean and comfortable, but mentioned small beds and outdated rooms.
Amenities
8.4
Basic amenities offered, but some guests mentioned the need for more options.
Value for Money
8.86
Guests felt they received good value for their stay.
Food and Beverage
8.41
Breakfast received mixed reviews; some enjoyed it while others were disappointed.
Overall Experience
9.18
Overall, guests had a positive experience, meeting their expectations with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:57

Property Description

Prime Location in Niagara-on-the-Lake
Located just a short drive from the magnificent Niagara Falls, the Best Western Colonel Butler Inn offers modern accommodation and top-notch service in the charming town of Niagara-on-the-Lake, Ontario.

Convenient Amenities
Enjoy a complimentary daily breakfast, free on-site parking, and wireless internet access during your stay at the non-smoking Colonel Butler Best Western. Take advantage of the on-site fitness center and modern business facilities for added convenience.

Nearby Attractions and Activities
Explore popular attractions like the Shaw Festival Theatre, golf courses, shopping centers, and local wineries located in close proximity to the hotel. Whether you're here for leisure or business, there's something for everyone at our hotel.

Book your stay at the Best Western Colonel Butler Inn now for an unforgettable experience in Niagara-on-the-Lake!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 4 or more rooms, different policies apply. For more information, please contact the property directlyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1034 reviews
Cleanliness: 8.91
Service: 9.38
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
D
Deanne • solo_traveller • ca
8
It was a nice stay.
Pros:

The outdoor sitting area, location to queen street.

Cons:

Musty smell. Toilet too close to bathroom door.

2026-07-23 • via Nuitee
L
Linda • couple • ca
10
On a bien aimé
Pros:

Chambre propre, déjeuner restreint mais correct. Personnel accueillant

Cons:

Rien de spécial

2026-07-21 • via Nuitee
C
Colleen • family_with_children • ca
8
Pros:

Really enjoyed my stay.
Everyone there from Front desk, to housekeeping were wonderful
The location was perfect, as our venue was Jackson Triggs winery for a wedding

Cons:

Had to carry my bags up stairs

2026-07-20 • via Nuitee
D
Duncan • family_with_children • se
8
2026-07-20 • via Nuitee
L
Lyne • family_with_children • ca
8
2026-07-20 • via Nuitee
A
Aurelie • family_with_children • fr
10
Pros:

Super petit dej.
Locaux proprets

Cons:

Ras

2026-07-15 • via Nuitee
C
Corey • couple • ca
9
Convenient location. Comfortable sleep, Available breakfast, Fantastic staff.
Pros:

Convenient location. Comfortable sleep, Available breakfast, Fantastic staff.

2026-07-14 • via Nuitee
G
guillaume • solo_traveller • fr
8
2026-07-13 • via Nuitee
H
Heather • solo_traveller • us
10
Pros:

The staff was very friendly, location was great and the room was very clean!

2026-07-13 • via Nuitee
R
Richard • solo_traveller • ca
9
On a passé un beau séjour
Pros:

Tout etait bien
Service emplacement et déjeuner

Cons:

Air climatisé bruyante

2026-07-12 • via Nuitee
U
Uwe • extended_group • de
7
2026-07-11 • via Nuitee
C
Catherine • solo_traveller • ca
10
2026-07-10 • via Nuitee
A
Anna • solo_traveller • us
10
Pros:

Comfortable and clean.

2026-07-09 • via Nuitee
W
Wendy • family_with_children • ca
9
Hotel was fibe.
Pros:

Room was clean and comfortable. Staff were very pleasant and helpful.location was good.

Cons:

All was good.

2026-07-09 • via Nuitee
E
Eddie • solo_traveller • au
7
Short visit to Niagara on the Lake.
Pros:

Close to downtown. Nice stay, friendly staff

Cons:

Breakfast area was very cramped.

2026-07-08 • via Nuitee
A
Andre • family_with_children • br
10
atendimento espetacular
Pros:

ambiente super agradavel e atendimento espetacular

Cons:

tudo excelente

2026-07-08 • via Nuitee
L
Lina • family_with_children • co
7
Pros:

Cercanía al centro

Cons:

La persona que está en el desayuno es poco cordial. Olvida que hay turistas, que hay diferentes nacionalidades y es poco cortés.

2026-07-08 • via Nuitee
H
Hao • family_with_children • ca
10
2026-07-08 • via Nuitee
L
Louise • extended_group • ca
8
Comfortable, clean and quiet hotel within easy walking distance from Niagara on the Lake.
Pros:

Excellent breakfast.
Very quiet room.
Comfortable bed.
Clean bathroom with powerful shower.

Cons:

Prefer refillable shampoo and conditioner dispensers in the shower as small bottles not enough for long hair!

2026-07-04 • via Nuitee
T
Trish • couple • ca
8
2026-07-04 • via Nuitee