Best Western Colonel Butler Inn

Hotels
•
Best Western
8.8 (959 reviews)
278 Mary Street , Niagara-on-the-Lake , ca

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good value for price
Cons:
Small beds
Outdated rooms
Limited breakfast variety

Categories

Cleanliness
8.91
Guests appreciated the cleanliness, but a few concerns about outdated rooms.
Service
9.38
Staff were consistently described as friendly and helpful.
Location
8.92
Well-located near attractions, though some mention a bit of a walk to certain areas.
Room Quality
8.37
Generally clean and comfortable, but mentioned small beds and outdated rooms.
Amenities
8.4
Basic amenities offered, but some guests mentioned the need for more options.
Value for Money
8.86
Guests felt they received good value for their stay.
Food and Beverage
8.41
Breakfast received mixed reviews; some enjoyed it while others were disappointed.
Overall Experience
9.18
Overall, guests had a positive experience, meeting their expectations with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:57

Property Description

Prime Location in Niagara-on-the-Lake
Located just a short drive from the magnificent Niagara Falls, the Best Western Colonel Butler Inn offers modern accommodation and top-notch service in the charming town of Niagara-on-the-Lake, Ontario.

Convenient Amenities
Enjoy a complimentary daily breakfast, free on-site parking, and wireless internet access during your stay at the non-smoking Colonel Butler Best Western. Take advantage of the on-site fitness center and modern business facilities for added convenience.

Nearby Attractions and Activities
Explore popular attractions like the Shaw Festival Theatre, golf courses, shopping centers, and local wineries located in close proximity to the hotel. Whether you're here for leisure or business, there's something for everyone at our hotel.

Book your stay at the Best Western Colonel Butler Inn now for an unforgettable experience in Niagara-on-the-Lake!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking 4 or more rooms, different policies apply. For more information, please contact the property directlyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 959 reviews
Cleanliness: 8.91
Service: 9.38
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
T
Tracy • family_with_children • ca
9
2026-01-24 • via Nuitee
S
Susan • couple • ca
8
Just what we were looking for
Pros:

we only wanted a place to stay for the night

Cons:

not too expensive and fairly close

2026-01-20 • via Nuitee
V
Valerie • couple • ca
10
2026-01-19 • via Nuitee
N
Nicholle • family_with_children • ca
7
Overall, it was a nice hotel that is well kept, had friend staff and is in a great location.
Pros:

The room was well kept, the staff were very kind and helpful.

Cons:

There was only one location to get drinking water, more would have been nice.

2026-01-19 • via Nuitee
K
Karen • extended_group • ca
8
2026-01-19 • via Nuitee
J
John • couple • us
8
Pros:

Breakfast was nice

Cons:

lack of elevator... makes carrying luggage a challenge

2026-01-19 • via Nuitee
D
David • family_with_children • ca
8
Pros:

Room was as expected, and clean.

Cons:

Bathroom was small. Air conditioner was somewhat noisy.

2026-01-19 • via Nuitee
J
Joseph • couple • us
8
2026-01-19 • via Nuitee
M
Madeline • extended_group • ca
8
It was ok but my friend needed elevator
Pros:

Location is priceless!!!
Food was o

Cons:

I tried to book through the hotel and your price was 200.00 dollars more than booking.com? Shameful!

2026-01-19 • via Nuitee
G
Graeme • family_with_children • ie
10
2026-01-19 • via Nuitee
T
Trish • family_with_children • ca
9
Great hotel in a good location - and had an electric car charger!
Pros:

Loved the electric car charger! Breakfast was great, beds were comfortable

Cons:

Washroom was a bit small but otherwise great

2026-01-19 • via Nuitee
G
Gayle • family_with_children • ca
3
Disappointed
Pros:

Location and coffee in room

Cons:

No elevator and no main floor rooms despite request - same breakfast 2 days in a row- Small room

Not enough electrical outlets or places to charge devices

2026-01-19 • via Nuitee
J
Janice • extended_group • ca
8
Pros:

Breakfast was good and were able to have it outside.

Cons:

no elevators some of the group had mobility issues.

2026-01-19 • via Nuitee
J
John • couple • us
8
2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Joseph • couple • us
7
Pros:

adequate

Cons:

bathroom

2026-01-19 • via Nuitee
P
Paul • couple • gb
9
We totally enjoyed our stay!
Pros:

The location was of easy reach of the town. It was nice to walk into town in the evening. The Breakfast and gym exceeded our expectation.

Cons:

N/A

2026-01-19 • via Nuitee
C
Collette • family_with_children • gb
7
Pros:

The breakfast was good, the staff were so lovely but the room is small so ideally avoid the busy time.

Cons:

The staff were great, really helpful.

There is a restaurant next door but i would avoid very average, but if you walk past this another block there is another bar and grill its much better. The walk into town is lovely and feels really safe.

2026-01-19 • via Nuitee
W
Walter • couple • us
10
2026-01-19 • via Nuitee
D
Duc Duy • couple • ca
10
2026-01-18 • via Nuitee