The Hotel Hot Springs

Hotels
8.4 (2319 reviews)
305 Malvern Avenue , Hot Springs , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Parking difficulties

Categories

Cleanliness
5.93
Several reviews mentioned cleanliness issues, highlighting filthy rooms and unsatisfactory maintenance.
Service
9.9
Guests appreciated the friendly and accommodating staff in multiple reviews.
Location
9.44
The location is praised for its proximity to downtown, attractions, and hiking, with multiple mentions.
Room Quality
7.39
Mixed sentiments with some complaints about room cleanliness and noise, but some positive mentions as well.
Amenities
8.42
Amenities are largely noted as sufficient, with some reviews mentioning the restaurant and breakfast.
Value for Money
8.38
Some reviews found the pricing a bit high, while others felt it was reasonable for the location and services provided.
Food and Beverage
8.93
Breakfast was generally positively received, though there were instances of running out of food.
Overall Experience
8.8
A blend of positive and negative experiences noted, with many expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:44

Property Description

Luxurious Accommodation
Experience comfort and convenience at The Hotel Hot Springs, just a stone's throw away from Magic Springs Crystal Falls. Our 3-star hotel boasts modern amenities including free WiFi, room service, and a 24-hour front desk. Relax in well-appointed rooms featuring air conditioning, flat-screen TVs, and plush bedding.

Recreational Activities
Unwind with a game of darts or explore the scenic hiking trails nearby. After a day of adventure, enjoy a refreshing drink at our on-site bar.

Convenient Location
Conveniently located 3.8 km from Magic Springs Crystal Falls and 25 km from Ponce De Leon Golf Course, our hotel offers easy access to popular attractions. The Hotel Hot Springs - your gateway to a memorable stay in Hot Springs.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 2319 reviews
Cleanliness: 5.93
Service: 9.9
Location: 9.44
Room Quality: 7.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 8.8
N
N351MLdougb • Business • Prairie Grove, Arkansas
6
Hotel Staff could do better
Pros:

Room could have been cleaner. I had to clean the shower floor and wall before using. Floor was dirty and trash not emptied during my entire stay. Towels were picked up but on two occasions replacements were not left. Beds were never made.

2026-06-25 • via Tripadvisor
L
Leslie • couple • us
8
2026-06-25 • via Nuitee
B
Basil • couple • us
3
2026-06-25 • via Nuitee
S
Stephen • extended_group • us
5
Wouldn’t stay here again.
Pros:

Staff was friendly.

Cons:

Breakfast was cold and tasteless. Parking was on street and hard to find. Pillows were very poor.

2026-06-24 • via Nuitee
A
Amber • couple • us
7
We would definitely like to come back to your City.
Pros:

We didn't eat breakfast, we were hoping for it to be complimentary like most of the hotels we stayed at. The cost of the breakfast was a little pricey for what was served.

Registration women was very nice and pleasant to deal with.
However, your hotel wouldn't match Booking.com price so I had to reserve it while standing in front of your registration cleark, which took some time.

Also NO pool, which was what we were hoping for.

Cons:

See above.

2026-06-21 • via Nuitee
R
Robert • couple • us
7
Pros:

Location and staff were great.

Cons:

Showers, you can’t turn on water without getting in so if you’re sensitive to cold it’s not good also other than a tiny little triangle there was no place out your products also no grab bars. Lack of electrical outlets sucked too. Hallway carpets dirty. So were room floors my wet feet got black on them.

2026-06-21 • via Nuitee
A
Aleshia • solo_traveller • us
10
Great Vacay
Pros:

We loved the hotel. Clean and great service. Fabulous location.

2026-06-21 • via Nuitee
G
Ginther • solo_traveller • us
9
2026-06-19 • via Nuitee
T
Thompson • couple • us
3
Staff was very rude at check-in. The young lady that checked us in was very rude.
Pros:

Location

Cons:

Staff/Not the cleanest. The attitude at check in was awful. I was made to pay for parking when every other person there for the event was not charged. Our room and the hallways where not clean. The pillows on the bed should have been replaced they appeared to be several years old were not even shaped as pillows anymore.

2026-06-18 • via Nuitee
T
Travis • couple • us
6
2026-06-16 • via Nuitee
E
Ellen • couple • us
9
Clean, friendly staff and perfect location.
Pros:

The staff was great. The location was perfect for getting onto the strip. It was clean and comfortable.

Cons:

Breakfast wasn’t my favorite.

2026-06-14 • via Nuitee
K
Karen • couple • us
9
Really practical spot
Pros:

So convenient to everything. We enjoyed the weekly, summer Thursday evening concert a block away and walking to bath house row and restaurants. David and the free shuttle within 3 miles. Lots of free street parking nearby

Cons:

No pool which seems odd in a spa town

2026-06-14 • via Nuitee
K
Kim Wells • couple • us
7
2026-06-14 • via Nuitee
T
Tomeka • couple • us
7
The staff did accommodate us with an another room. Upon checking out the receptionist did give us a discount for our sta
Pros:

Location and friendly staff

Cons:

Bugs and toilet wouldn’t flush

2026-06-13 • via Nuitee
S
SharUndra • couple • us
8
2026-06-11 • via Nuitee
J
james • solo_traveller • gb
6
Hot springs stay
Pros:

The staff were excellent, very accommodating, location good, comfortable bed.

Cons:

Downside the aircon in room was very loud and hall aircon as loud. Staff were happy to move us. Breakfast very basic maybe a bit over priced. Hotel dated but did the job for 1 night

2026-06-10 • via Nuitee
L
Lindsey • couple • us
10
2026-06-10 • via Nuitee
R
Road25248037672 • NONE
2
Worst Experience
Pros:

The only positive was the hotel’s location. There was no spa. There was no free breakfast buffet as stated online. The breakfast was $15 which was fine except it was inedible. We decided to leave after the first night and charged $75 early departure fee. They never asked why we were checking out early.

2026-06-09 • via Tripadvisor
R
Rouell • couple • us
10
2026-06-09 • via Nuitee
A
Ariel • couple • us
10
Very enjoyable stay from the moment we walked in to check out!
Pros:

Front desk staff were great! They were so nice and friendly. They have a shuttle so you don’t have to drive once parked at their facility.

2026-06-08 • via Nuitee