The Harlow Hotel By AccorHotels

Hotels
•
Accor
7.1 (2926 reviews)
Southern Way , Harlow , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Welcoming staff, especially Ufuoma
Cons:
Dated rooms
Food quality issues

Categories

Cleanliness
7.6
Generally clean rooms noted in multiple reviews, but some comments about dated rooms.
Service
8.1
Staff, particularly Ufuoma, received high praise for their welcoming attitude and professionalism.
Location
7.6
Location was mentioned positively for both convenience and business meetings.
Room Quality
6.6
Some rooms described as dated, while others appreciated the cleanliness and comfort.
Amenities
7.1
Good facilities like hair dryer and kettle, but absence of included breakfast noted.
Value for Money
7.1
Some amenities such as food quality and service could improve, reflecting on value.
Food and Beverage
6.1
Mixed reviews on the quality of food with mentions of cold meals and limited options.
Overall Experience
6.6
Overall positive experiences balanced with concerns about certain aspects of stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:27

Property Description

Convenient Location
Located just a 10-minute drive from Stansted Airport, The Harlow Hotel By AccorHotels is easily accessible from junction 7 of the M11 and minutes from the M25. Perfect for business travelers with its proximity to Harlow Business Park.

Modern Amenities
With 119 modern en suite guest rooms, enjoy comforts like tea/coffee facilities and flat-screen satellite TV. Stay connected with free Wi-Fi and take advantage of chargeable on-site parking.

Dining and Business Facilities
Savor global flavors at The Sculpt Restaurant or host meetings in the business center with 9 versatile meeting rooms.

Book your stay at The Harlow Hotel By AccorHotels for a convenient and comfortable experience.

Important information:

Please note that bed preferences are available upon request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

7.1
Based on 2926 reviews
Cleanliness: 7.6
Service: 8.1
Location: 7.6
Room Quality: 6.6
Amenities: 7.1
Value for Money: 7.1
Food and Beverage: 6.1
Overall Experience: 6.6
P
Phillip • solo_traveller • gb
10
Great place to stay, highly recommended and I will definitely stay again
Pros:

Great rooms, very well sound-proofed - I could hear people’s televisions when I was in the hallway, but I couldn’t hear them from inside my room, no airport noise, no outdoor noise. Great black-out curtains. The beds are comfortable with good mattresses and lots of pillows of differing hardnesses. It is truly a great place to stay, sleep and get some rest. The bar is great and the staff (generally) are lovely and generous and non-intrusive.

Cons:

No plugs near the bed.

2026-03-07 • via Nuitee
J
Jackie • couple • gb
9
Great cost effective, friendly, clean, good breakfast
Pros:

Everything

Cons:

Nothing

2026-03-05 • via Nuitee
N
neil • solo_traveller • gb
1
2026-03-05 • via Nuitee
J
Jenny • couple • gb
10
It was excellent staff always polite nothing isnt to much for them will definitely be recommending
Pros:

It is clean restaurant has lots of different options

Cons:

N/A

2026-03-05 • via Nuitee
C
Caris • family_with_children • gb
8
2026-03-03 • via Nuitee
M
Michelle • couple • gb
1
Bed soaked in urine hotel don’t care. Avoid
Pros:

Nothing

Cons:

When we got into bed (after midnight) we found it wet. It was soaked in urine. Housekeeping have remade a bed when the last guest had clearly had an accident.
They moved us (we’d have preferred to leave and find a different hotel but it was 1am). We were promised when checkin out in the morning that the stay would be refunded. This was clearly a lie to avoid a scene as we have since been told that hotel policy is you stay you pay.
There is no concept of customer service. It is simply not acceptable not to check the beds. It is not acceptable for a guest to get into a urine soaked bed. It is not acceptable to promise a guest a refund knowing full well it won’t happen
Management won’t take my calls or respond to my emails. Stay at your peril

2026-03-03 • via Nuitee
S
Silva • couple • gb
10
Perfect
Pros:

Las camareras excellent

2026-03-03 • via Nuitee
N
Nikolay • couple • gb
9
2026-03-02 • via Nuitee
S
smith • couple • gb
7
Cheap and cheerful
Pros:

Local

Cons:

No loyalty for returning guests

2026-03-02 • via Nuitee
C
Caroline • solo_traveller • gb
8
2026-03-01 • via Nuitee
G
Graham • solo_traveller • gb
7
Average sort of place, at least it is clean.
Cons:

I think the parking charge is unreasonable given where you are situated.

2026-03-01 • via Nuitee
S
Steve • couple • gb
7
2026-03-01 • via Nuitee
I
Irene • family_with_children • gb
10
Pros:

Very convenient

Cons:

Nothing

2026-02-28 • via Nuitee
G
Gary • couple • gb
5
Ok but willnt stay again to noisy and not many disabled parking places and wasn’t offered a room close to main reception
Pros:

Soon as we got into drive it was like driving down a country lane pot holes everywhere and parked in a disabled parking space and went to check in strate away they said do u have a car and travelling from Lincolnshire not to have a car. We told them the car was parked just out side and the lady replied that’s ten pound please for the car park for up keep on the car park witch I didn’t see the small print at all then she showed use where it was. What get me is u have a car wash on the property and function on and not one of them people who was at function or dropped car of at car wash didn’t have to pay only the people who was staying think it’s totally wrong.

Cons:

Ten pound for parking and loads of pot holes everywhere and the ten pound was to maintenance for car park well clearly it does get maintained with the photos I took. The noise of the main road was a joke police cars with the sirens going moto bikes up and down. Carpet in hall way needs replacement paint and white stains all over it maybe consider a hard wearing Lino or wooden floor. Room in general was clear and well maintained only thing wrong not anough tea coffee and milk three of each two people in room so had to fetch some more.

2026-02-26 • via Nuitee
G
Grant • couple • gb
2
Awful - would NEVER return.
Pros:

Honestly, nothing. It was horrible.

Cons:

It was run down, tape was securing the carpets, cracked bathroom tiles, mouldy sealant, uncomfortable mattress. Very dodgy hotel guests outside upon arrival and at breakfast - I didn’t feel safe.

2026-02-26 • via Nuitee
N
Nichola • family_with_children • gb
7
Good value for money pretty clean and tidy . Would stay there again if needed to be in Harlow.
Pros:

Didn’t have breakfast , had a meal in the bar in the evening which was fair . Staff were very welcoming both at the bar and reception desk.

Cons:

Didn’t like having to pay for parking which wasn’t clear when I made the booking , got an email about the parking charge the day before traveling .

2026-02-25 • via Nuitee
M
Manjen • family_with_children • be
1
Cons:

Onbijt, lawaai

2026-02-25 • via Nuitee
D
Denise • solo_traveller • gb
7
2026-02-24 • via Nuitee
H
Hannam • solo_traveller • gb
10
2026-02-24 • via Nuitee
M
Martin • extended_group • gb
5
2026-02-23 • via Nuitee