The Harlow Hotel By AccorHotels

Hotels
•
Accor
7.1 (3210 reviews)
Southern Way , Harlow , GB
+44 1279 774000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location / convenient for events
Very good breakfast
Comfortable beds
Generally clean rooms (in many reports)
Parking available
Cons:
Additional parking fee (£10) and dog fee (£15)
Dated/tired decor and building in need of refurbishment
Room maintenance issues (cracked tiles, mould, cobwebs, faulty locks/windows)
Limited modern amenities (no USBs, few bedside sockets, no lift)
Slow bar service, late opening and occasional loud/noisy bar area
Odour issues outside some rooms (strong smell of weed)

Categories

Cleanliness
5.8
Mixed cleanliness: several reviewers said rooms were very clean, but multiple reports of cobwebs, mould residue, cracked tiles and 'not very clean' areas lower the score.
Service
8.6
Generally praised: staff repeatedly described as polite, friendly and helpful with above-and-beyond customer service; a few reports of slow/poor bar service and inattentive moments but overall service is a strength.
Location
8.6
Location repeatedly described as great/convenient and ideal for guests (wedding, easy parking), so location scores highly despite some mentions of the building looking tired.
Room Quality
5.6
Rooms described as basic and tired: cracked tiles, wardrobe not fresh, bathroom issues, windows not shutting and need for revamp; occasional praise for comfortable beds but overall room quality is below average.
Amenities
7
Amenities are inconsistent: good breakfast and lounge area noted, parking available, but lacks modern touches (no USBs, few bedside sockets, no lift, no water tumblers, no dog bowls) which limits the score.
Value for Money
5.4
Perceived as poor value by several guests due to additional charges (eg. £10 parking, £15 dog fee), basic rooms and dated decor, despite decent breakfast and comfortable beds.
Food and Beverage
8.7
Breakfast consistently praised as very good and a saving grace for some stays; bar/restaurant service is mixed (slow service, late opening, noisy pool area) but overall F&B is a relative strong point thanks to breakfast quality.
Overall Experience
7.1
Mixed but generally acceptable: many guests had lovely stays with friendly staff and good breakfasts, though the building's tired condition, room issues and extra charges temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location
Located just a 10-minute drive from Stansted Airport, The Harlow Hotel By AccorHotels is easily accessible from junction 7 of the M11 and minutes from the M25. Perfect for business travelers with its proximity to Harlow Business Park.

Modern Amenities
With 119 modern en suite guest rooms, enjoy comforts like tea/coffee facilities and flat-screen satellite TV. Stay connected with free Wi-Fi and take advantage of chargeable on-site parking.

Dining and Business Facilities
Savor global flavors at The Sculpt Restaurant or host meetings in the business center with 9 versatile meeting rooms.

Book your stay at The Harlow Hotel By AccorHotels for a convenient and comfortable experience.

Important information:

Please note that bed preferences are available upon request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: STN

Location

Property Video

Guest Reviews

7.1
Based on 3210 reviews
Cleanliness: 5.8
Service: 8.6
Location: 8.6
Room Quality: 5.6
Amenities: 7
Value for Money: 5.4
Food and Beverage: 8.7
Overall Experience: 7.1
G
Guy • couple • gb
8
2026-10-30 • via Nuitee
K
Kamila • family_with_children • gb
9
2026-10-29 • via Nuitee
J
Janey • couple • gb
8
Very good thank you.
Pros:

It was clean and the staff were polite

Cons:

The lumps of tarmac as you drive in to the property are hard to see at night when it’s raining

2026-10-26 • via Nuitee
B
Beverley • extended_group • gb
7
Breakfast saved the day 😃 Made up for the £10 parking fee
Pros:

Breakfast was very good and the lounge area was really nice, maybe add some of those touches to the rooms

Cons:

Room was pretty basic, no luxury touches, needs a revamp or a bit of colour to make it more appealing. Also a very strong smell of weed outside our door. Also having to pay £10 for parking? Should be free

2026-10-26 • via Nuitee
F
Fiona • couple • gb
6
The hotel, location was lovely the room was disappointing, lovely kind, friendly, helpful st
Pros:

Location was great, staff was excellent breakfast was brilliant, restaurant, bar and main desk customer service above and beyond.

Cons:

Cob webs in the ceiling in bedroom, wardrobe wasn’t fresh, tiles on wall in bathroom cracked, mould residue around bath, the tiles around toilet area cracked, bathroom door lock didn’t work.

2026-10-22 • via Nuitee
S
Stefanie • family_with_children • de
8
2026-10-16 • via Nuitee
R
Rachel • solo_traveller • gb
7
2026-10-16 • via Nuitee
J
Judy • solo_traveller • gb
3
Appeared Short staffed and the staff there appeared to just want to flirt with any men at the bar
Pros:

The beds were comfy and the location was perfect

Cons:

I had to wait 20 minutes to be served at the bar and they did not have the mixer i ordered then I had to wait over 45 minutes for my meal to arrive then I had to ask for the trance music to be turned down ,as it was ridiculously loud ,the women serving at the bar appeared to be enjoying it though ,flicking her hair around and dancing .
When I got to my room my window wouldn't shut and when I walked back to reception I was informed the maintenance person wasnt available, hence being a female solo traveller I did not feel safe so I asked to move to rooms

2026-10-13 • via Nuitee
V
Victoria • couple • gb
10
Lovely stay as always
Pros:

Everything

Cons:

Nothing all was good x

2026-10-11 • via Nuitee
V
Victoria • couple • gb
10
Lovely stay as always
Pros:

Lovely staff

Cons:

Bar opens late

2026-10-11 • via Nuitee
V
Victoria • couple • gb
10
Stayed here to get ready for my wedding at about her location. Was lovely
Pros:

Home from home

Cons:

Nothing it was fab

2026-10-11 • via Nuitee
S
Stephanie • solo_traveller • gb
5
Very basic but clean rooms whole hotel needs a facelift
Pros:

Clean but all very tired & needs upgrading

Cons:

Needs upgrading - all decor & facilities tired
Charged £10 for parking!!!!! Outrageous
No usb for phones
No plug sockets near bed
No lift
No water or any tumblers for water
Can’t turn bedside lights on separately from main lights
Couldn’t turn bath tap off fully so dripped all night

2026-10-11 • via Nuitee
S
Stephanie • solo_traveller • gb
6
Sad state.
Pros:

Convenient location. Plenty of parking

Cons:

I lived in Harlow and remember when this hotel opened as the Saxon Inn, it was very nice, the place to stay on your wedding night.
Our visit this time was ok but the building was in a sad state, whilst walking through the corridor to go to the bar there was a huge crack in a wall. It just felt like no body had cared for the building over the past decades.
Perhaps it's now a place for contractors to stay therefore not at a good standard.
The bar was small, food ok, pub type. Most annoyingly was the pool table in the bar where we were eating, the noise of pool balls being played was really loud. They need to relocate it or put some sort of screening up.

2026-10-10 • via Nuitee
A
Alan • family_with_children • gb
10
2026-10-09 • via Nuitee
D
Diane • couple • gb
1
Would not stay again
Pros:

The bed was quite comfortable

Cons:

The staff, dated decor, not very clean

2026-10-09 • via Nuitee
N
Natalie • family_with_children • gb
8
Pros:

Very clean, room had everything required, staff was very friendly, parking available.

Cons:

It’s dog friendly had to pay £15 extra which I didn’t mind the website does state additional fees may apply, however no water bowls provided

2026-10-07 • via Nuitee
N
Nicola • solo_traveller • gb
5
2026-10-07 • via Nuitee
P
Peter • couple • gb
8
Get what you pay for
Pros:

Nice room, great breakfast, get what you pay for.

Cons:

Why do you have to pay to park outside?

2026-09-19 • via Nuitee
V
Vasileios • solo_traveller • gr
8
Pros:

Καλό πρωινό. Άνετο κρεβάτι.

Cons:

Τα φωτιστικά δεν δούλευαν όλα. Δεν είχε πρίζα δίπλα στο κρεβάτι.

2026-09-18 • via Nuitee
K
Kirk • solo_traveller • nz
7
Pros:

I am Kirk's wife. It was me that stayed not him. Breakfast was great. the service was quick and the there was a great variety. Room was simple but adequate for my needs. Loved the smell of the toiletries.

Cons:

Bed was a little hard - perhaps a soft top would help. The carparking charge. In most places around the world that I have stayed - Carparking is complementary.

2026-09-17 • via Nuitee