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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Golf cart
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Convenient Location
Located just a 10-minute drive from Stansted Airport, The Harlow Hotel By AccorHotels is easily accessible from junction 7 of the M11 and minutes from the M25. Perfect for business travelers with its proximity to Harlow Business Park.
Modern Amenities
With 119 modern en suite guest rooms, enjoy comforts like tea/coffee facilities and flat-screen satellite TV. Stay connected with free Wi-Fi and take advantage of chargeable on-site parking.
Dining and Business Facilities
Savor global flavors at The Sculpt Restaurant or host meetings in the business center with 9 versatile meeting rooms.
Book your stay at The Harlow Hotel By AccorHotels for a convenient and comfortable experience.
Please note that bed preferences are available upon request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 6 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Property Video
Guest Reviews
How the staff were happy to greet us and help us through paying through the app which is supposed to be cheaper
That they used the app then double charged me by using my visa card for a second payment for same evening on their computers
Wonderful staff - friendly and nothing too much trouble.
Superb breakfast
Comfortable room
Customers who are booked for the same days as large coach parties would benefit from being given separate breakfast time or to be notified when that large group would be present so that they can avoid not getting into restaurant and having to eat at a low table in Reception. Breakfast was however amazing!!
Resturant wasnt open at 5pm on saturday was told to pizza at the bar
£10 parking fee
Nothing
Beds were uncomfortable. Shower was small and 2 different rates for breakfast. £10 pounds for Sunday and £12 for Monday
The biscuits and the new Nespresso machine are a nice touch.
There were stains on the pillow Case and the Bed sheet. There was a screw sticking out of the bath panel. My Main dislike was the fact that the weather outside was 35° and the Air Con wasn't working! Which meant that the room was seriously uncomfortably Hot! The window barely opened! And there was no fan
In the rooms! I barely slept due to being so bloody hot!!
Also the parking Charge going up from £6 per vehicle to £10 per vehicle is an absolute Joke!! Considering it used to be free!
Easy to check in and out
The room was equipped with tea, coffee and biscuits
Toiletries were provided
Good location for the venue we were attending
The room we were in was a long distance from the reception
It was quiet so staff weren't at the bar to serve drinks we needed to request a service a couple of times in order to purchase drinks
The single beds in our twin room were not that comfortable and the mattress tended to slide when turning over during the night
I am extremely surprised at how friendly and welcoming the staff at the Harlow Hotel was,
from the moment l walked into the hotel, the front of house staff was exceptionally welcoming and accomadating towards me.
The hotel met with all my needs throughout my one night stay.
The staff were very helpful im trying to solve the various problems that we encountered. They offered us a free drink at the bar for the problems that we had encountered.
I felt sorry for the staff, as it seemed that their primary role was damage control.
The breakfast was OK.
The hotel is really showing its age, with dated decor and numerous signs of wear and tear. There were a lot of things that were wrong.
Our first problem was that the room we were assigned was at the end of the hotel and very noisy from the adjacent main road. Fortunately, the staff changed the room. Again, it was a twin room, rather than a double, which they were unable to provide. In addition the air-conditioning wasn't working in that room, although this did not turn out to be a problem, despite the hot weather.
In the second room, the toilet cistern was faulty and leaked. The staff did their best to fix it, without success, with the result that it leaked rather noisily all night and kept us awake, even though we shut the bathroom door. In addition to this, there was the noise of running water - like a white noise that continued until around 7am.
We had dinner included in our package but for some reason we were not able to eat in the restaurant and had to eat in the bar area.
The staff were amazing and friendly
The Hotel is in need of some refurbishment especially the carpets downstairs and the outside space also the air on in my friends room was not working at all.
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