Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast selection
Cons:
Noise issues
Some dated rooms

Categories

Cleanliness
6.99
There were mentions of rooms being clean but also comments about dated conditions needing updates.
Service
8.46
Staff were frequently described as helpful, friendly, and accommodating.
Location
8
The hotel is ideally placed for theatre-goers and offers easy access to local restaurants.
Room Quality
6.95
Rooms were clean but comments about noise and some being small were noted.
Amenities
7.48
Facilities are adequate, but there are some comments regarding the need for updates.
Value for Money
7.94
Described as good value for the price, especially for returning guests.
Food and Beverage
7.49
Breakfast options were noted positively, though there were some waiting issues.
Overall Experience
7.46
Overall stay experiences highlight helpful staff and enjoyable stays, despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:42

Property Description

Convenient Location and Comfortable Stay
Mercure Ayr is ideally situated near Ayr seafront and the town centre, offering a cozy stay with a convenient gym on-site. Free WiFi is provided throughout the property for all guests to enjoy.

Dining at The Brasserie Bar and Restaurant
Indulge in a variety of drinks, snacks, and meals at The Brasserie Bar and Restaurant, perfect for a relaxing dining experience during your stay at Mercure Ayr.

Abundance of Activities and Amenities
Explore the nearby attractions such as Ayr Train Station, Ayr Racecourse, and numerous golf courses within a 20-mile radius. The rooms are well-equipped with modern amenities including a flat-screen TV, music centre, and 24-hour room service. Some rooms even offer stunning views of the Isle of Arran.

Book your stay at Mercure Ayr now and experience a delightful blend of comfort, convenience, and leisure amenities.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Adults stay for £11 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2046 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8
Room Quality: 6.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 7.49
Overall Experience: 7.46
S
Stuart • couple • gb
7
2026-03-07 • via Nuitee
• solo_traveller • gb
10
Pros:

Smiling faces from everyone and ultra clean 👍

2026-03-06 • via Nuitee
F
Fult • couple • gb
8
Fair
Pros:

The food was well cooked, but we had a problem with gluten free

Cons:

The facilities were not workinng

2026-03-03 • via Nuitee
J
Jacqueline • couple • gb
8
We enjoyed our stay in the hotel everything was close enough to walk to and staff were helpful
Pros:

It was close to shops and restaurants

Cons:

Selection of alcohol

2026-03-03 • via Nuitee
K
Kevin • solo_traveller • gb
8
2026-03-03 • via Nuitee
N
Nicola • couple • gb
8
2026-03-02 • via Nuitee
A
Alycia • couple • gb
8
2026-03-02 • via Nuitee
K
Kirstine • couple • gb
10
2026-03-01 • via Nuitee
R
Ranjit • couple • gb
10
2026-03-01 • via Nuitee
M
Michael • couple • gb
9
2026-03-01 • via Nuitee
E
Elaine • family_with_children • gb
10
2026-03-01 • via Nuitee
D
Daniel • couple • gb
8
2026-02-28 • via Nuitee
C
Chris • couple • gb
10
2026-02-26 • via Nuitee
S
Sarah • couple • gb
3
Pros:

Location was good

Cons:

Advertised as having safe in the room, this was a deciding factor when I chose here as I would be wearing sentimental jewellery at a wedding. The safe was broken and when reported to reception, they advised that all the safes in the hotel weren't working as they were due an upgrade! Nobody let me know this in advance.

The windows in the room were rickety. One wouldn't open, one wouldn't shut - meaning a rude awakening from the seagulls each morning.

The toilet seat was broken also. We reported this to reception on arrival on Saturday, they said itd be Monday before anyone would look at it. We checked out on Tuesday morning and still nobody had been.

Breakfast was also poor. Two instances where there was no white bread for toast, one instance where the sausage was still pink inside.

All in all, really not good enough - especially for a Mercure. Staff seemed disinterested when we expressed our disappointment on check out, and were more interested in making sure they recovered the £21 charge for 3 days of parking.

Very disappointing experience.

2026-02-26 • via Nuitee
C
Carol • extended_group • gb
10
Our party had a great stay, staff fantastic
Pros:

Access to everything we visited

Cons:

Nothing

2026-02-25 • via Nuitee
G
George • couple • gb
8
2026-02-14 • via Nuitee
C
Clare • solo_traveller • gb
10
Pros:

It is a great holiday to stay at, near to the Gaiety Theatre and in walking distance to the train station.
I love the breakfast.

Cons:

The only thing I did not like was the messages to tell me to upgrade, in total I got 6 messages in a few days. I called the hotel and they told me it automated and they did not know this was happening. I clicked up grade, when got to the hotel, couldn’t upgrade as the hotel was full 🤷🏻‍♀️ Was very happy with my room anyway.

2026-02-14 • via Nuitee
S
Stephen • solo_traveller • gb
9
Pros:

Great location, friendly staff, Breakfast good

Cons:

Told no swimming pool only gym, but picture shows pool.

Broken bedroom handle unable to close allowing a draft to come in , feeling draft during the night.

2026-02-12 • via Nuitee
P
peter • solo_traveller • gb
5
Served its purpose
Pros:

Disappointing, for the price room was like a cupboard , no where to hang clothes up , horrible table ? stuck in a corner

Cons:

value for money paying for a walk in cupboard

2026-02-11 • via Nuitee
F
Fay • solo_traveller • gb
8
Great staff.
Pros:

Reception and bar area were nice and modern. Staff friendly and helpful. Location central. Rooms a good size even though it was the compact room.

Cons:

Room furniture a bit tired and dated. Cooked breakfast wasn't that good. Breakfast started at 7am and by 7.20am it looked like it had been sitting under the heat for hours especially the beans as they were dry. Not worth the £17.00 they were charging for it.

2026-01-30 • via Nuitee