DoubleTree by Hilton Bristol City Centre

Hotels
•
Doubletree by Hilton
8.3 (3455 reviews)
Redcliffe Way , Bristol , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice room layout
Cons:
Serious cleanliness issues
Room temperature concerns
Limited breakfast variety

Categories

Cleanliness
4.01
Multiple reviews indicate serious hygiene failures, including unclean towels marked with human waste.
Service
8.98
Staff were reported as friendly and accommodating, although there were lapses in response to serious issues.
Location
10
Central location is frequently praised, offering easy access to city attractions.
Room Quality
8.47
Some reports of uncomfortable temperature and wear on mattresses; however, rooms were generally well laid out.
Amenities
8.8
Basic amenities mentioned, with some dissatisfaction around soap quality; better options recommended.
Value for Money
9.16
Good pricing noted against the city's central location, though some amenities could be improved.
Food and Beverage
8.01
Breakfast was noted as acceptable but lacking variety; the quality did not meet expectations for the tier.
Overall Experience
8.99
Overall stay satisfactory despite serious cleanliness issues; staff responsiveness mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Modern En-Suite Rooms with Amenities
The 4-star hotel near Temple Meads Rail Station features contemporary en-suite rooms with flat-screen TVs, rainfall showers, and complimentary toiletries.

Unique Dining Experience
Guests can dine at the hotel's restaurant located in a 17th-century glass-blowing kiln, offering a mix of hot and cold food. Room service is available 24/7, and a delicious cooked breakfast is served each morning.

Convenient Location and Facilities
Situated close to Bristol's city center, the hotel provides easy access to popular attractions like Cabot Circus and Bristol Zoo. With a fitness center, health club, and 12 meeting rooms, the hotel caters to both leisure and business travelers.

Book now to experience a blend of modern comfort and historic charm at DoubleTree by Hilton Bristol City Centre!

Important information:

The credit card used for booking must be presented at reception upon arrival. A credit card imprint will be required by the hotel at check-in, as security for any extra features taken during your stay. Unfortunately, we no longer accept cash payments. When using satellite navigation systems, please use the postcode BS1 6NL The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel. Guests should contact the hotel using the details on the booking confirmation to confirm whether an extra bed is available. Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3455 reviews
Cleanliness: 4.01
Service: 8.98
Location: 10
Room Quality: 8.47
Amenities: 8.8
Value for Money: 9.16
Food and Beverage: 8.01
Overall Experience: 8.99
S
Steven • couple • gb
10
We would be happy to use again
Pros:

City centre location with parking close to amenities

Cons:

It was all good can’t complain

2026-05-01 • via Nuitee
P
paul • couple • gb
9
2026-05-01 • via Nuitee
S
Susan • couple • au
7
Good location but could be improved on for the brand name
Pros:

Well situated particularly when coming in with a car. Reception was efficient and helpful.

Cons:

The corridor carpets looked grubby. In the room the phone wasn't working nor two of the lamps working. Would be nice to have a complimentary shower cap in the bathroom. Felt it was the bare minimum provided. The restaurant is only open from Monday to Thursday which was not convenient and is meant having very limited food in the bar of poor nutritional value when you have spent the day on road getting there. Breakfast was average in terms of choice. A change in a hot menu would be lovely. The entire UK seems to provide the same things. Having to order poached eggs and other food is also inconvenient. The fresh fruit which was popular wasn't refilled. The staff member appeared bored at the desk and no kitchen staff where seen whilst we were there. Not good value for money for a Hilton.

2026-05-01 • via Nuitee
M
Martin • solo_traveller • gb
4
Sadly let down
Pros:

The location was perfect for my travel needs as it was close to transport routes.

Cons:

Sadly the standard of room for the cost was more budget hotel than Hilton.
Poor maintenance and attention to detail left me a little disappointed after a long day.

2026-04-30 • via Nuitee
A
Antony • solo_traveller • gb
8
2026-04-30 • via Nuitee
H
Haggett • couple • gb
9
2026-04-29 • via Nuitee
C
Chavell • couple • gb
8
2026-04-29 • via Nuitee
J
Joaquim • solo_traveller • es
9
2026-04-29 • via Nuitee
H
Hannah • extended_group • gb
10
Lovely stay and great location!
Pros:

Good location, lovely rooms and always made better with a warm cookie on arrival!

Cons:

Nothing.

2026-04-28 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-04-27 • via Nuitee
A
Aviv • solo_traveller • gb
1
2026-04-27 • via Nuitee
K
kite • solo_traveller • gb
10
Pros:

Welcoming staff, really helpful and accomadating.

2026-04-26 • via Nuitee
M
Michael • couple • gb
10
Great customer service from friendly professional staff. Great stay.
Pros:

Customer service was fantastic, great staff.

2026-04-26 • via Nuitee
K
Keith • couple • gb
10
2026-04-26 • via Nuitee
T
Tracey • extended_group • gb
8
2026-04-26 • via Nuitee
T
Tracey • solo_traveller • gb
10
Pros:

Location

Cons:

Cleaners left rubbish and gloves in room

2026-04-26 • via Nuitee
J
Jonathan • couple • gb
10
2026-04-26 • via Nuitee
J
Joanne • solo_traveller • gb
10
2026-04-26 • via Nuitee
S
Sharon • solo_traveller • gb
9
2026-04-25 • via Nuitee
D
David • solo_traveller • gb
7
A convenient location for my needs.
Pros:

Efficient reception staff, all my questions were answered.

Cons:

The room was not perfectly insulated. I could hear guests talking in an adjacent room and also did hear snoring during the night. Sound proofing could have been much better.

2026-04-24 • via Nuitee