DoubleTree by Hilton Bristol City Centre

Hotels
•
Doubletree by Hilton
8.3 (3244 reviews)
Redcliffe Way , Bristol , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice room layout
Cons:
Serious cleanliness issues
Room temperature concerns
Limited breakfast variety

Categories

Cleanliness
4.01
Multiple reviews indicate serious hygiene failures, including unclean towels marked with human waste.
Service
8.98
Staff were reported as friendly and accommodating, although there were lapses in response to serious issues.
Location
10
Central location is frequently praised, offering easy access to city attractions.
Room Quality
8.47
Some reports of uncomfortable temperature and wear on mattresses; however, rooms were generally well laid out.
Amenities
8.8
Basic amenities mentioned, with some dissatisfaction around soap quality; better options recommended.
Value for Money
9.16
Good pricing noted against the city's central location, though some amenities could be improved.
Food and Beverage
8.01
Breakfast was noted as acceptable but lacking variety; the quality did not meet expectations for the tier.
Overall Experience
8.99
Overall stay satisfactory despite serious cleanliness issues; staff responsiveness mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Modern En-Suite Rooms with Amenities
The 4-star hotel near Temple Meads Rail Station features contemporary en-suite rooms with flat-screen TVs, rainfall showers, and complimentary toiletries.

Unique Dining Experience
Guests can dine at the hotel's restaurant located in a 17th-century glass-blowing kiln, offering a mix of hot and cold food. Room service is available 24/7, and a delicious cooked breakfast is served each morning.

Convenient Location and Facilities
Situated close to Bristol's city center, the hotel provides easy access to popular attractions like Cabot Circus and Bristol Zoo. With a fitness center, health club, and 12 meeting rooms, the hotel caters to both leisure and business travelers.

Book now to experience a blend of modern comfort and historic charm at DoubleTree by Hilton Bristol City Centre!

Important information:

The credit card used for booking must be presented at reception upon arrival. A credit card imprint will be required by the hotel at check-in, as security for any extra features taken during your stay. Unfortunately, we no longer accept cash payments. When using satellite navigation systems, please use the postcode BS1 6NL The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel. Guests should contact the hotel using the details on the booking confirmation to confirm whether an extra bed is available. Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3244 reviews
Cleanliness: 4.01
Service: 8.98
Location: 10
Room Quality: 8.47
Amenities: 8.8
Value for Money: 9.16
Food and Beverage: 8.01
Overall Experience: 8.99
P
Philippa • couple • gb
8
2026-03-28 • via Nuitee
R
Roy • extended_group • gb
8
2026-03-28 • via Nuitee
B
Brian • solo_traveller • gb
8
Most enjoyable with friendly and attentive staff
Pros:

Clean and tidy and a very good breakfast

Cons:

Nil

2026-03-27 • via Nuitee
W
William • extended_group • gb
9
Pros:

Really friendly staff, comfortable and clean rooms and great location

2026-03-26 • via Nuitee
H
Hilary • solo_traveller • gb
7
Functional stay.
Pros:

Central location. Plenty of parking. Receptionist helpful.

Cons:

It was a bit characterless and the room whilst pleasant could have been better. Little extras like small biscuits, a notepad and pen etc that other hotels I’ve stayed in provide FOC would have been nice. Road noise was loud and windows that opened would have been good too.

2026-03-26 • via Nuitee
J
Jemma • couple • gb
10
Great place to stay and good value for money
Pros:

Loved the welcome cookie and the staff checking that we were happy with our room. The room was clean and had everything we needed. The breakfast was great too.

2026-03-25 • via Nuitee
P
Peter • solo_traveller • gb
7
2026-03-24 • via Nuitee
R
rosie • couple • gb
9
2026-03-23 • via Nuitee
H
Hilary • solo_traveller • gb
7
Comfy stay but bit pricey.
Pros:

Clean and central.

Cons:

Road noise. Sealed windows so no fresh air (room 108). No extras like small biscuits and limited number of teas/coffees. No frills.

2026-03-23 • via Nuitee
I
Indianna6 • extended_group • gb
9
Excellent hotel
Pros:

The room was spacious and met my expectations. Buffet breakfast was nice as was the choice available. About 7 mins walk from the train station and very close to the bars, cafes & restaurants by the canal

2026-03-23 • via Nuitee
B
Brian • solo_traveller • gb
10
Pros:

Friendly staff. Comfortable room, breakfast was great

Cons:

Other than reminding guest that kettle, tea & coffee is the the cupboard, nothing

2026-03-23 • via Nuitee
D
David • couple • gb
10
Excellent sray
Pros:

The friendly team at the desk and The cookie on arrival.

2026-03-23 • via Nuitee
A
Amy • couple • gb
5
Lovely hotel, shame about the Management
Pros:

Lovely hotel, good location for city centre, a 10 min walk to Hippodrome. Clean and comfy room. Very quiet.
Reception staff very friendly and helpful on arrival.

Cons:

Unfortunately the fire alarm control panel inside the main entrance was lit up orange and showing faults in 3 zones. When I raised this with the manager at 11pm, he said it had been like that for 3 years and was not an emergency. I asked him if he knew how to interrogate the control panel to find out where the faults were and he did not which is very concerning as the Manager. I explained that an alarm engineer should be called and he said he would do this. 11am the next morning and the alarm control panel was still showing faults in 3 zones which put all the guests at risk of fire. I spoke to the Receptionist who did not know how to use the control panel and said she would contact an engineer. I left shortly afterwards so do not know if it was rectified.

2026-03-23 • via Nuitee
C
Claire Anne • extended_group • gb
10
Pros:

Staff were very helpful and friendly. Hotel was very clean , beds were comfortable. Great location, within walking distance of city centre, harbour and train station.

Cons:

Very small negative - Drinks at the bar were more expensive than expected for a hotel bar, especially in comparison to other bars in the city.

2026-03-23 • via Nuitee
P
Pierre-Franz • couple • fr
10
2026-03-23 • via Nuitee
J
Jan • solo_traveller • fr
9
2026-03-22 • via Nuitee
S
Stephen • extended_group • gb
9
2026-03-22 • via Nuitee
V
Victoria • couple • ie
9
Would stay again. Rooms small but very clean. Staff lovely.
Pros:

Clean. Lovely staff.

Cons:

Location for us but it’s not bad really

2026-03-22 • via Nuitee
S
Sian • solo_traveller • gb
8
2026-03-21 • via Nuitee
G
Graham • couple • gb
9
2026-03-20 • via Nuitee