DoubleTree by Hilton Bristol City Centre

Hotels
Doubletree by Hilton
8.3 (3217 reviews)
Redcliffe Way , Bristol , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice room layout
Cons:
Serious cleanliness issues
Room temperature concerns
Limited breakfast variety

Categories

Cleanliness
4.01
Multiple reviews indicate serious hygiene failures, including unclean towels marked with human waste.
Service
8.98
Staff were reported as friendly and accommodating, although there were lapses in response to serious issues.
Location
10
Central location is frequently praised, offering easy access to city attractions.
Room Quality
8.47
Some reports of uncomfortable temperature and wear on mattresses; however, rooms were generally well laid out.
Amenities
8.8
Basic amenities mentioned, with some dissatisfaction around soap quality; better options recommended.
Value for Money
9.16
Good pricing noted against the city's central location, though some amenities could be improved.
Food and Beverage
8.01
Breakfast was noted as acceptable but lacking variety; the quality did not meet expectations for the tier.
Overall Experience
8.99
Overall stay satisfactory despite serious cleanliness issues; staff responsiveness mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Modern En-Suite Rooms with Amenities
The 4-star hotel near Temple Meads Rail Station features contemporary en-suite rooms with flat-screen TVs, rainfall showers, and complimentary toiletries.

Unique Dining Experience
Guests can dine at the hotel's restaurant located in a 17th-century glass-blowing kiln, offering a mix of hot and cold food. Room service is available 24/7, and a delicious cooked breakfast is served each morning.

Convenient Location and Facilities
Situated close to Bristol's city center, the hotel provides easy access to popular attractions like Cabot Circus and Bristol Zoo. With a fitness center, health club, and 12 meeting rooms, the hotel caters to both leisure and business travelers.

Book now to experience a blend of modern comfort and historic charm at DoubleTree by Hilton Bristol City Centre!

Important information:

The credit card used for booking must be presented at reception upon arrival. A credit card imprint will be required by the hotel at check-in, as security for any extra features taken during your stay. Unfortunately, we no longer accept cash payments. When using satellite navigation systems, please use the postcode BS1 6NL The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel. Guests should contact the hotel using the details on the booking confirmation to confirm whether an extra bed is available. Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3217 reviews
Cleanliness: 4.01
Service: 8.98
Location: 10
Room Quality: 8.47
Amenities: 8.8
Value for Money: 9.16
Food and Beverage: 8.01
Overall Experience: 8.99
J
James couple gb
8
2026-02-13 via Nuitee
F
Francisco David couple es
9
Excelente hotel para alojarse en la ciudad de Bristol
Pros:

La ubicación es excelente.
No hicimos uso del desayuno.
Habitación en estado excelente y con servicio de cortesía

Cons:

El precio, un poco elevado, del desayuno (22 € por persona)

2026-02-13 via Nuitee
D
DavidFBristol Couples Bristol, England
10
Kiln Restaurant dinner - nostalgic visit in ancient surroundings with excellent service from Nikol.
Pros:

It must be 50 years ago we first had dinner in the Kiln restaurant. In those days it was a recently opened prestigious dining opportunity in the City attached to the Dragonara Hotel.

The now Doubletree hotel by Hilton remains of very good quality and the Kiln Restaurant retains its historical place in Central Bristol as the dining room. The history of glassmaking in Bristol is personified by the base of an historic brick built “glass cone” within which diners eat today. This cone contained one of the 17th century glass kilns of the Bristol glass making industry. None other such cones exist in Bristol today.

Our dinner service this evening by Nikol was exemplary. His friendly prompt service made our visit even more enjoyable. Nikol is one of the old style waiters - eyes and ears everywhere, ensuring all diners were cared for and efficiently looked after.

The food was hot and well prepared. White table cloths and napkins were reminders of historic quality.

Well recommended - the Kiln restaurant is a business facility open Monday to Thursday evenings.

2026-02-11 via Tripadvisor
M
mayaw840 Solo travel
10
Lovely food in restaurant.
Pros:

Lovely restaurant and nice staff (Nikos)

2026-02-11 via Tripadvisor
D
DANIEL couple gb
8
2026-02-11 via Nuitee
J
Jenny couple gb
8
Great value hotel in a good central location.
Pros:

Clean, comfortable and just what we needed for a pit stop.

Cons:

Nothing. It was fine.

2026-02-11 via Nuitee
D
dawn extended_group gb
9
Excellent value
Pros:

Excellent

Cons:

Nothing it was all very good

2026-02-11 via Nuitee
A
Arishekola solo_traveller gb
7
2026-02-10 via Nuitee
V
Vicci solo_traveller gb
3
Going to an AirBnB next time
Pros:

Welcome cookie was a nice touch and the staff were lovely

Cons:

The TV signal was awful and all channels unwatchable- only terrestrial available.
The walls are like cardboard making it SO noisy and with doors slamming and people returning late and inebriated.
The meat on offer at breakfast looked revolting and I didn't even want to try it.
The rooms are dated and in need of repair.

2026-02-10 via Nuitee
C
Chris couple gb
9
Fantastic will book again
Pros:

Location with parking

Cons:

Tv was temperamental and we could here some snoring next door

2026-02-10 via Nuitee
G
George couple gb
9
Excellent Hotel
Pros:

Lovely hotel with friendly, helpful staff both in reception & the bar. Room is always spotless. Also my husband loves the warm cookie's they offer at reception when booking in.
We always stay here, a few times every year, if we are going to see a band at The Fleece, which is about a 5 minute walk away.

Cons:

Just a little personal thing but we have stayed here about 5 or 6 times every year for the last few years and we have never had a room with a lock on the bathroom door for some reason.

2026-02-09 via Nuitee
M
Maurice couple gb
7
2026-02-09 via Nuitee
J
Jon family_with_children gb
8
Pros:

Comfortable, clean hotel.

Cons:

No negative views

2026-02-09 via Nuitee
W
Wood extended_group gb
10
Pros:

everything was amazing

2026-02-09 via Nuitee
H
Heather couple gb
5
Disappointing comparative to previous stay
Pros:

Lovely staff, beautiful room and lovely atmosphere

Cons:

Mattress was rock hard, has left me with excruciating aches and back pain which is a shame as the last room I booked there last year did not do this

2026-02-08 via Nuitee
M
Morgan couple gb
10
Pros:

Wonderful building and well presented. Gorgeous rooms and ideal location.

Cons:

Should have stayed longer.

2026-02-08 via Nuitee
I
I119NDjohnm Business
10
Regular place to stay on business
Pros:

Nikos in the restaurant always remembers us and makes us feel very welcome. The food is good and the rooms are clean and spacious

2026-02-03 via Tripadvisor
R
RoamingJeff Solo travel Royal Tunbridge Wells, Kent, England
6
Breakfast in the Kiln Restaurant was the best bit
Pros:

The building is anonymous 1970s style and strangely laid out, with several entrances and a bit of a walk to main reception. On the plus side, it's very handy for Temple Meads station and south Bristol and paid parking is available. The rooms are reasonable, with kettle facilities but no fridge. Lots of minor negatives though, which cumulatively means I probably won't return. The a/c unit in my room (206) made a strange beeping sound every 5 minutes through the night, necessitating ear plugs. The ear plugs also helped block conversation from the next room that came straight through the wall. Service throughout wasn't Hilton grade: I had asked for a room with a nice view if possible, but there was no acknowledgement of this and the allocated room had a really poor aspect. The corridors were scattered with used room service trays and KFC Deliveroos etc, which sat outside rooms all day. I requested more teabags and milk, but only got the teabags. The Kiln restaurant where breakfast was served was the saving grace: great use of the magnificent old circular glass kiln building. Nicely laid out, plenty of space between tables, a great selection of food available and all prepared to high standards. Again though service in the restaurant let it down: ingredients weren't replaced when they ran out unless customers pointed it out and table weren't cleared as quickly as one would expect.

2026-02-02 via Tripadvisor
J
Jane family_with_children gb
10
2026-02-01 via Nuitee
E
Ergün ÇALIKÇI solo_traveller tr
8
2026-01-31 via Nuitee