DoubleTree by Hilton Bristol City Centre

Hotels
•
Doubletree by Hilton
8.3 (3574 reviews)
Redcliffe Way , Bristol , gb

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice room layout
Cons:
Serious cleanliness issues
Room temperature concerns
Limited breakfast variety

Categories

Cleanliness
4.01
Multiple reviews indicate serious hygiene failures, including unclean towels marked with human waste.
Service
8.98
Staff were reported as friendly and accommodating, although there were lapses in response to serious issues.
Location
10
Central location is frequently praised, offering easy access to city attractions.
Room Quality
8.47
Some reports of uncomfortable temperature and wear on mattresses; however, rooms were generally well laid out.
Amenities
8.8
Basic amenities mentioned, with some dissatisfaction around soap quality; better options recommended.
Value for Money
9.16
Good pricing noted against the city's central location, though some amenities could be improved.
Food and Beverage
8.01
Breakfast was noted as acceptable but lacking variety; the quality did not meet expectations for the tier.
Overall Experience
8.99
Overall stay satisfactory despite serious cleanliness issues; staff responsiveness mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Modern En-Suite Rooms with Amenities
The 4-star hotel near Temple Meads Rail Station features contemporary en-suite rooms with flat-screen TVs, rainfall showers, and complimentary toiletries.

Unique Dining Experience
Guests can dine at the hotel's restaurant located in a 17th-century glass-blowing kiln, offering a mix of hot and cold food. Room service is available 24/7, and a delicious cooked breakfast is served each morning.

Convenient Location and Facilities
Situated close to Bristol's city center, the hotel provides easy access to popular attractions like Cabot Circus and Bristol Zoo. With a fitness center, health club, and 12 meeting rooms, the hotel caters to both leisure and business travelers.

Book now to experience a blend of modern comfort and historic charm at DoubleTree by Hilton Bristol City Centre!

Important information:

The credit card used for booking must be presented at reception upon arrival. A credit card imprint will be required by the hotel at check-in, as security for any extra features taken during your stay. Unfortunately, we no longer accept cash payments. When using satellite navigation systems, please use the postcode BS1 6NL The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel. Guests should contact the hotel using the details on the booking confirmation to confirm whether an extra bed is available. Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 16 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3574 reviews
Cleanliness: 4.01
Service: 8.98
Location: 10
Room Quality: 8.47
Amenities: 8.8
Value for Money: 9.16
Food and Beverage: 8.01
Overall Experience: 8.99
R
Rachel • solo_traveller • gb
9
Pros:

Great location. Rooms clean and comfortable. Water bottles in room was a nice touch.

2026-07-04 • via Nuitee
S
Sharon • solo_traveller • gb
10
Excellent location, great value and super food
Pros:

Excellent location and great price

Cons:

Nothing

2026-07-04 • via Nuitee
B
Bettina • solo_traveller • gb
6
Pros:

Nice breakfast hall and breakfast although sticky floor

Cons:

A few things did not work and a bit shabby

2026-07-04 • via Nuitee
S
sandra • solo_traveller • gb
10
Pros:

Great central location. Extremely comfortable beds. Beautiful grounds.

2026-07-03 • via Nuitee
J
jeizza • Business • London, England
10
Faultless
Pros:

Close to the station and overlooking St Mary Redcliffe, this hotel is modern, clean and everything you're looking for in an overnight stay.

Comfortable, well-laid out rooms, Crabtree & Evelyn toiletries in the bathroom and coffee maker in the room - plus warm chocolate chip cookie on arrival.

Gym was roomy and well-equipped, including Peloton bikes.

Excellent hot and cold breakfast selection.

And I have to agree with other reviewers - friendly, professional staff who look as though they enjoy working there.

2026-07-02 • via Tripadvisor
A
ANGELIKI • couple • gb
7
Pros:

The location was excellent, and our Superior King room with balcony and sea view was really spacious and comfortable.

Cons:

Unfortunately, there was no minibar or fridge in the room, and no bottled water was provided. I had to request water from reception and was only given two small cans. When I asked again, I was told they had run out and that I would need to buy water from the bar. For a 4-star hotel, I would expect complimentary bottled water to be available in the room, either on the hospitality tray or in a minibar/fridge, particularly for use with the in-room kettle.
I also had to request basic amenities such as a shower cap from reception.
In addition, the 4:00 p.m. check-in time felt quite late.

2026-07-02 • via Nuitee
1
148lucyl • Friends getaway
10
Impressed
Pros:

What a fantastic stay at the Hilton! We checked in late in the afternoon and, from the moment we arrived, every member of staff seemed genuinely happy, welcoming and proud to work there. That positive atmosphere really stood out and made us feel valued as guests.

The reception team gave us a thorough overview of all the hotel amenities, including breakfast and dinner, which was a great touch. Our evening meal was delicious—I had the club sandwich, and it was exceptional.

Our room was spacious, comfortable and beautifully presented. Breakfast was served in The Kiln, where the stunning 360-degree views made for a wonderful start to the day. The breakfast itself was excellent, with a great selection and attentive service.

A special thank you to Maria and Adam in the restaurant, Liam and Alex on reception, and the entire breakfast team in The Kiln. Your professionalism, friendliness and genuine hospitality made our stay memorable. We will definitely be back!

2026-07-01 • via Tripadvisor
R
Ryan • couple • gb
10
Amazing staff so helpful, especially with my friend who shared a room with me who is registered blind and travelled sepa
Pros:

Was luxury

2026-07-01 • via Nuitee
保松 • solo_traveller • hk
8
Pros:

地點方便。

2026-07-01 • via Nuitee
A
Adam • solo_traveller • nl
8
Pros:

Warm welcome, was happy that I could check in early. Good breakfast buffet. Easy access to the city centre, and a handy car park.

Cons:

One lift was out of order. The remaining one felt a bit unsteady, and seems to be in need of an overhaul.

2026-07-01 • via Nuitee
G
Gerard • solo_traveller • nl
4
Teleurstellend
Pros:

Het ontbijt was goed, behulpzaam personeel

Cons:

Ik had een grote Queensize kamer geboekt, maar kreeg een veel kleinere kamer, waarvoor ik ook nog meer betaalde dan op mijn voucher stond (349,- op voucher 363,- aan receptie). Op mijn klacht daarover werd gezegd dat er electrische problemen waren in die grote kamer, maar er zijn nog grotere kamers die men mij had kunnen aanbieden ter compensatie, dat is niet gebeurt ook niet toen ik dat voorstelde. Ze wilde slecht 50,- GBP terugbetalen.

De toegang van het hotel was bekleed met een behoorlijk versleten tapijt waar zelfs een groot gat inzat, nogal een belediging voor de naam Hilton!! Dit hotel is die naam absoluut niet waardig. Je kunt er zelfs niet dineren of lunchen!!

2026-06-30 • via Nuitee
J
Judith • couple • at
9
Alles in allem der bis jetzt beste und angenehmste Aufenthalt
Pros:

Von allen drei Hotels, die wir bis jetzt in Bristol gebucht hatten war das Double Tree am besten.
Bei dem einen waren die Betten viel zu weich, was einem nach mehreren Tagen Rückenschmerzen beschert, bei dem anderen war die Organisation des Frühstücks eine Katastrophe, aber bei diesem Hotel hat alles gepasst!
Die Betten waren wunderbar, wir haben sehr gut geschlafen. Das Bad war ausreichend groß, mit genügend Ablageflächen. Das Frühstück war sehr gut, (fast) alles da was man braucht und das Personal immer sehr freundlich und hilfsbereit.
Die Lage ist auch ok, man ist in ca. 10 Minuten zu Fuß beim Bahnhof Temple Meads, wo man dann mehrere Busse zur Auswahl hat oder man kann auch zu Fuß in die Innenstadt gehen.

Cons:

Ab und zu hab ich Haare der Putzfrau im Bad gefunden, das sollte natürlich nicht passieren, aber das ist jetzt Jammern auf hohem Niveau.

2026-06-29 • via Nuitee
H
hazel • couple • gb
10
Superb
Pros:

Can’t
fault this hotel for a stay close to town . Facilities, staff, room, location all brilliant. Added bonus of having Car Parking facilities. Takes minutes to walk into town highly recommend this place.

Cons:

Nothing

2026-06-29 • via Nuitee
A
Alex • couple • gb
9
2026-06-28 • via Nuitee
M
Megan • couple • gb
9
Very good hotel
Pros:

Very good breakfast
Comfortable beds

Cons:

Corridors smelt a bit musty

2026-06-28 • via Nuitee
I
irenefS7567QR • Friends getaway
10
Best hotel
Pros:

Had a lovely stay loved the air con every staff member we encountered were extremely friendly and helpful especially Tom R on reception. Will deffo come back again. Superb breakfast in the gorgeous kiln restaurant ❤️❤️❤️

2026-06-27 • via Tripadvisor
H
Hayley • solo_traveller • gb
10
Brilliant
Pros:

Very comfortable

Cons:

Good location

2026-06-27 • via Nuitee
E
Emily • solo_traveller • au
8
2026-06-25 • via Nuitee
J
Jan • solo_traveller • gb
10
2026-06-24 • via Nuitee
N
Neil • family_with_children • gb
10
Really enjoyed my stay, the staff made my 6year old daughter feel like a princess
Pros:

Front of staff were brilliant

2026-06-24 • via Nuitee