The Falstaff in Canterbury

Hotels
8.4 (3263 reviews)
8-10 St Dunstans Street , Canterbury , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly, helpful staff
Comfortable/excellent bedding
Stylish/chic rooms and common areas
Good breakfast and afternoon tea (pre-order)
Parking available
Cons:
No air conditioning / rooms can overheat
Some rooms small with limited storage
Noise (street noise, drilling, fire alarm disruption)
Cleanliness/maintenance issues (mould, need for deeper clean)
Occasional inflexibility on timings (e.g., offers not honored)

Categories

Cleanliness
7
Mixed: several guests report visible mould in shower seals and a need for deeper cleaning; other areas (sitting room) described as pleasant.
Service
9.7
Strongly positive: numerous comments praise very friendly, helpful and hard-working staff who went out of their way (helped locate lost watch, attentive reception).
Location
9.7
Very positive: repeatedly described as very central and conveniently close to Canterbury West Station and easy for getting around.
Room Quality
7.2
Mixed to negative: some praise excellent bedding and chic rooms, but several guests mention very small rooms, limited storage, overheating and maintenance issues.
Amenities
8.4
Generally positive: parking, attractive bar/lounge and sitting room, afternoon tea (pre-order) and availability of fans noted; lack of air conditioning is a recurring downside.
Value for Money
7.6
Moderate: good location and service boost perceived value, but small rooms for the price and occasional service friction (timing inflexibility) reduce perceived value.
Food and Beverage
8.8
Mostly positive: breakfasts described as decent and staff-served English breakfasts are appreciated; a few mentions of reheated items but overall favorable commentary on food.
Overall Experience
8.8
Positive overall: many guests say they would return and praise the friendly atmosphere and central location despite issues with noise, heat and some maintenance/cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:34

Property Description

Historic Charm and Modern Comforts

Original Features and Cozy Atmosphere
Experience the charm of a 1403 coaching inn with oak beams, open log fire, and modern amenities like free WiFi and TV in each room.

Delicious Dining and Cocktail Delights
Indulge in a full English breakfast and continental buffet, then unwind at the cocktail bar with a selection of Classic and Signature cocktails, local beers, and wines.

Convenient Location and Easy Access
Just 2 minutes from the city center and a short walk to Canterbury West Rail Station and the stunning Norman cathedral. Book now for a memorable stay at The Falstaff.

Important information:

For any bookings with 5 rooms or more, a group policy is applicable - please check with the hotel when making the booking. These may require a deposit or full pre-payment before the date of arrival.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 3263 reviews
Cleanliness: 7
Service: 9.7
Location: 9.7
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.8
S
Saamir • Business • London, England
10
Sahan is a soft spoken helpful leader and Sandra and Akexandra show all their customers extra care. The bar and lounge areas are
Pros:

The Hotel is very conveniently located at a stone s throw from Canterbury West Station and the logo is eye catching with the distinctive F. The name is well chosen and as you walk in you get a good impression. The staff work very hard and support each other and do more than one task outside of their immediate department so be prepared to be patient if you have requests. Their set up can be a bit frustrating if you are trying to contact them about something only because they have fewer people who can answer specific questions and also because their system seems like it could be better linked up to accommodate what should be expected traveller requests. However I have never let them deter me from staying with them as the bigger picture is a well meaning friendly staff who often get very busy as it is a popular hotel. I Breakfast is also decent. Air conditioning may be worth installing for them but it is my go to place despite sometimes gavk g to call or email more than once to have a simple reauest dealt with. The sitting room is very nice and their other loyal customers say their afternoon tea is very good but I believe it has to be pre ordered. I gave always found them friendly and welcoming. Do try this hotel.

2026-08-08 • via Tripadvisor
M
Matteo • couple • it
9
Pros:

Posizione, camera spaziosa e letto molto comodo. Buona anche la colazione con cibo da ordinare alla carta

Cons:

Magari un po' di flessibilità sugli orari. Abbiamo fatto check-in verso le 18.50 (arrivavamo da Gatwick in auto) e insieme alla chiave della camera di danno un biglietto per aperitivo 2x1 dalle 18 alle 19. Il tempo di salire in camera a portare valige e accorgerci della possibilità e siamo riscesi. Non ci hanno consentito di usufruirne perché erano passate le 19. Potevano allora evitare di darci boglietto visto l'ora del check in

2026-08-07 • via Nuitee
F
frédérique • solo_traveller • fr
9
Pros:

Très bon emplacement. Parking. Literie exceptionnelle. Calme. Personnel très agréable.

Cons:

Chambre très petite pour le prix. Petit déjeuner anglais servi à l'assiette mais réchauffé.

2026-08-07 • via Nuitee
D
Daniel • solo_traveller • gb
9
Pros:

Friendly and helpful staff.
Great breakfast .
Comfortable and chic spaces.

Cons:

Noisy people in the street late at night.

2026-08-07 • via Nuitee
G
gerard • couple • fr
9
Au coeur de Canterbury une étape aux valeurs sûres
Pros:

Très bien situé Accueil prévenant et enjoué Beaucoup de personnel jeune et sympathique Beaux matériaux Décoration typique et originale Excellente literie parmi des équipements aux fonctionnalités et charmes vintage.

Cons:

Un petit reset technologique dans ce jus vintage serait un plus.

2026-08-07 • via Nuitee
C
Caroline • solo_traveller • gb
7
Ok.
Pros:

Comfortable bed, good location, nice breakfast

Cons:

Drilling outside my bedroom at 8.30am followed by the fire alarm .
No chance of sleeping in!!
Works should be done later in the day

2026-08-07 • via Nuitee
F
Fabrizio • couple • it
9
2026-08-07 • via Nuitee
M
Marcus • solo_traveller • ch
9
2026-08-06 • via Nuitee
J
Julie • extended_group • gb
9
2026-08-06 • via Nuitee
I
Ina • couple • de
7
Schlechter als erwartet. Gute Lage, aber aber bescheidenes Frühstück und laut.
Pros:

Die Lage

Cons:

Es war heiß draußen, aber es gab keine Klimaanlage. Es war relativ laut bis spät in die Nacht.

2026-08-06 • via Nuitee
S
Shivani • couple • in
9
Loved this hotel! They won my heart with their service! My husband misplaced his watch and the staff immediately arrange
Pros:

Location, staff was very friendly and the rooms were very chic!

Cons:

It was hot due to heatwave but they helped with the fans.

2026-08-06 • via Nuitee
O
Oliver • couple • es
6
2026-08-06 • via Nuitee
D
Dean • solo_traveller • gb
9
2026-08-06 • via Nuitee
W
Wander54957185553 • Couples • Chorleywood, Hertfordshire, England
8
Mini break
Pros:

The hotel is in a very central location, which was convenient for getting around. The staff were very friendly and helpful. However, the room was quite small and had very limited storage, making it difficult to keep belongings organised.

Unfortunately, the bathroom was disappointing. There was visible mould and dark buildup around the shower seals and corners, and the overall condition of the bathroom suggested that it needed a more thorough deep clean and some maintenance.

The location is a positive, but the small room, lack of storage, and mouldy bathroom made the stay less comfortable than expected.

2026-08-05 • via Tripadvisor
D
Dieter • solo_traveller • de
5
Cons:

Zimmer überhitzt, Fenster nicht zu öffnen da Straßenseite

2026-08-05 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-08-04 • via Nuitee
A
Andrea • couple • de
7
2026-08-04 • via Nuitee
F
Freysteinn G • couple • is
4
It was OK
Cons:

I did not like that the staff did not remind me - or informed me about the parking procedure and I am haveing a lot f problems trying to solve and pay fines and it is to much.

2026-08-04 • via Nuitee
S
Steph • extended_group • gb
9
A beautifully decorated hotel. Would recommend.
Pros:

The bar area was beautiful, as were the surrounding sitting rooms. The rooms were attractive and I appreciated the fan.

Cons:

Having asked if mine and my husband's rooms could be next to each other, we were put on different floors. My friends, who also came and booked after me, were put next door to me. They could have been given the room on the other floor so my husband and I were next to each other as requested. It was strange and not very helpful.
The buffet at breakfast was laid out on a small side-board area so there were queues. It would be easier if it were spread out on a larger surface.
It's a small issue but I didn't enjoy getting my coffee from a push-down-top thermos canteen. It was tricky to use and reminded me of a work venue or conference centre.

2026-08-04 • via Nuitee
C
Claudia • couple • nl
7
2026-08-04 • via Nuitee