The Falstaff in Canterbury

Hotels
8.4 (3295 reviews)
8-10 St Dunstans Street , Canterbury , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly, helpful staff
Comfortable/excellent bedding
Stylish/chic rooms and common areas
Good breakfast and afternoon tea (pre-order)
Parking available
Cons:
No air conditioning / rooms can overheat
Some rooms small with limited storage
Noise (street noise, drilling, fire alarm disruption)
Cleanliness/maintenance issues (mould, need for deeper clean)
Occasional inflexibility on timings (e.g., offers not honored)

Categories

Cleanliness
7
Mixed: several guests report visible mould in shower seals and a need for deeper cleaning; other areas (sitting room) described as pleasant.
Service
9.7
Strongly positive: numerous comments praise very friendly, helpful and hard-working staff who went out of their way (helped locate lost watch, attentive reception).
Location
9.7
Very positive: repeatedly described as very central and conveniently close to Canterbury West Station and easy for getting around.
Room Quality
7.2
Mixed to negative: some praise excellent bedding and chic rooms, but several guests mention very small rooms, limited storage, overheating and maintenance issues.
Amenities
8.4
Generally positive: parking, attractive bar/lounge and sitting room, afternoon tea (pre-order) and availability of fans noted; lack of air conditioning is a recurring downside.
Value for Money
7.6
Moderate: good location and service boost perceived value, but small rooms for the price and occasional service friction (timing inflexibility) reduce perceived value.
Food and Beverage
8.8
Mostly positive: breakfasts described as decent and staff-served English breakfasts are appreciated; a few mentions of reheated items but overall favorable commentary on food.
Overall Experience
8.8
Positive overall: many guests say they would return and praise the friendly atmosphere and central location despite issues with noise, heat and some maintenance/cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:34

Property Description

Historic Charm and Modern Comforts

Original Features and Cozy Atmosphere
Experience the charm of a 1403 coaching inn with oak beams, open log fire, and modern amenities like free WiFi and TV in each room.

Delicious Dining and Cocktail Delights
Indulge in a full English breakfast and continental buffet, then unwind at the cocktail bar with a selection of Classic and Signature cocktails, local beers, and wines.

Convenient Location and Easy Access
Just 2 minutes from the city center and a short walk to Canterbury West Rail Station and the stunning Norman cathedral. Book now for a memorable stay at The Falstaff.

Important information:

For any bookings with 5 rooms or more, a group policy is applicable - please check with the hotel when making the booking. These may require a deposit or full pre-payment before the date of arrival.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 3295 reviews
Cleanliness: 7
Service: 9.7
Location: 9.7
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.8
R
Rune • couple • no
8
2026-10-12 • via Nuitee
J
Jean • family_with_children • gb
10
I would come back again
Pros:

Very friendly staff and a beautiful building

2026-10-12 • via Nuitee
N
Nicola • solo_traveller • ie
8
2026-10-11 • via Nuitee
M
Martin • couple • gb
8
Great location and great staff
Pros:

Great location. Staff very friendly and bar staff, top drawer. Great margaritas.

Cons:

Parking is a bit pricey. Luckily I had the Ringo app on my phone

2026-10-11 • via Nuitee
L
Leo • couple • gb
8
Pleasant and comfortable!
Pros:

Comfortable and convenient with a lovely breakfast!

Cons:

Hot room!

2026-10-10 • via Nuitee
E
Emily • couple • gb
9
Cosy and characteristic stay in historic Canterbury
Pros:

Such a characteristic and atmospheric hotel with cosy rooms in a great location. Our room was in the historic bit of the hotel and felt so cosy and beautiful - it had all the amenities and nice decoration. The staff at reception were friendly and helpful, and the breakfast was delicious. It’s great that there’s a bar and there are loads of nice seating areas to use if you want to leave your room. The location is just 5 minutes from Canterbury West station and another 5-10 minutes walk from Canterbury centre.

Cons:

Nothing, really!

2026-10-10 • via Nuitee
C
ChrisDiane • solo_traveller • gb
10
Pros:

Staff location and ambience of the hotel

Cons:

Nothing

2026-10-09 • via Nuitee
L
Lisa Jane • couple • gb
8
We have a lovely stay
Pros:

Excellent location & great parking

Cons:

The rooms had no fridge or safety deposit box

2026-10-09 • via Nuitee
A
Alex • couple • gb
8
2026-10-09 • via Nuitee
D
Denis • couple • fr
10
Charmant séjour dans un lieu historique
Pros:

Confort des lits, charme de l’endroit et amablité et professionalisme des personnels

2026-10-09 • via Nuitee
V
Virginia • solo_traveller • gb
9
Lovely stay in this stylish hotel
Pros:

Lovely Cosy Double room, very stylish, beautiful bathroom, everything very clean. Great ambience in the public areas of the hotel with its eclectic decor and good lighting. Excellent and plentiful breakfast with the cooked dish prepared to perfection. The staff were very friendly. We have stayed here before and will stay here again when next in Canterbury.

2026-10-09 • via Nuitee
J
Julie • couple • gb
9
Lovely hotel would stay again
Pros:

Location and staff were excellent

Cons:

speciality tea/coffee included with breakfast

2026-10-08 • via Nuitee
C
Clare • couple • gb
8
Pros:

Lots of character. Comfortable bed. Good breakfast. Friendly staff

Cons:

No AC.

2026-10-07 • via Nuitee
G
GARY • couple • gb
10
Pros:

Excellent location
Friendly staff
Excellent breakfast

Cons:

Cozy room was very cozy for the price

2026-10-07 • via Nuitee
R
Rob • solo_traveller • gb
5
Falstaff
Pros:

Location

Cons:

Late night listening to the TV sound from the next room.
Room was a little shabby
Veggie breakfast ingredients wasn't great
Too much getting up and down for breakfast aspects (tea, coffee, orange, cereal, toast etc)
Breakfast room tables were too cramped

2026-10-07 • via Nuitee
G
Gerry • couple • gb
7
Cons:

tv did not worek

2026-10-07 • via Nuitee
A
Annina • solo_traveller • ch
9
Pros:

Very friendly staff. You can store the luggage and explore the city. Very nice and good breakfast! Close to the station. Comfy bed, clean bathroom.

Cons:

Fitted carpet

2026-10-07 • via Nuitee
R
Rozalie • couple • ca
8
Excellent location to see Canterbury in a hotel that has character.
Pros:

Loved the location. The suite was a nice size and comfortable. The mattress could have benefited with a mattress topper bur we used the duvet. It was comfortable using just a sheet without the duvet. The bathroom floor was slanted but okay. You had to appreciate being in a building that old and be prepared for irregular items, as that is also part of the charm. Staff were fabulous with us and also helpful with parking when we found out the RingGo app does not support phone numbers that are not UK. But odd that a car lot just for the hotel has a third party payment that is not part of the hotel fee. Loved the bar and enjoyed happy hour..,and they had a very good breakfast.

Cons:

Well, being next to a pub with a live band on Friday night was not wonderful but we were staying right in the middle of Canterbury. Did not like the parking set up but then don’t understand it either. We would not stay at the Falstaff in the summer as there is no air conditioning and it would be too hot. The room was warm even now but manageable, and it was complicated by being in a room on the Main Street so we did not leave the window open overnight due to noise. Not a major deterrent if you know what to expect. A fan was provided with the room, which was necessary. Room cleaned and tidied daily so nice to come into at the end of the day!

2026-09-19 • via Nuitee
H
Hans-Christoph • extended_group • de
8
Pros:

Lage zur Stadtbesichtigung ideal, mit Parkplatz, Ausstattung historisch aber sehr gut.

Cons:

alles ok

2026-09-18 • via Nuitee
N
Nicole • solo_traveller • de
9
Ankommen und sich wohlfühlen!
Pros:

Ein wunderbar altes Gebäude, das geschmackvoll und auf hohem Niveau modern eingerichtet ist. Zum Wohlfühlen!
Sehr gutes, vielseitiges Frühstück, freundliches und hilfsbereites Personal, Fußweg zur Kathedrale (Stadtzentrum) circa 15 Minuten, zum Bahnhof circa 10 Minuten. Trotzdem ruhige Lage, keine Hektik.

2026-09-18 • via Nuitee