The Falstaff Hotel

Hotels
•
Independent
8.8 (159 reviews)
8-10 St Dunstan Street Kent, Canterbury, England, CT2 8AF , Canterbury , GB
44-1227-462138

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Golfing nearby
Bicycle rentals nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Rafting nearby
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Noisy surroundings in some rooms
Parking app issues

Categories

Cleanliness
8.28
Mixed reviews about cleanliness; some positive mentions, but issues with plumbing were highlighted.
Service
9.25
Consistently praised for helpful and friendly staff, especially at the front desk and bar.
Location
9.29
Convenient location with easy access to attractions and transport.
Room Quality
8.74
Comfortable rooms, although some were smaller and less appealing than advertised.
Amenities
8.77
Standard amenities available; some suggestions for improvement noted.
Value for Money
8.23
Decent value, but mentioned that some rooms need updating for the price.
Food and Beverage
8.78
Breakfast service was efficient, and a few sections mentioned the quality of food was good.
Overall Experience
9.05
Overall positive experience with a few notable detractors; generally well-received.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:27

Property Description

Discover charm and comfort at The Falstaff Hotel, ideally located in the enchanting city of Canterbury.

Scenic Views and Relaxation
Enjoy breathtaking views from our terrace and garden, offering the perfect setting for a leisurely escape. Take in the fresh air while sipping your favorite drink from our bar/lounge.

Exceptional Guest Experience
With 49 uniquely decorated guestrooms, you can unwind in style. Stay connected with complimentary wireless internet and relish the convenience of room service during limited hours.

Outstanding Location
Positioned just a short walk from the iconic Canterbury Cathedral and the beautiful Westgate Gardens, you’ll be surrounded by cultural treasures and local attractions, making exploration effortless.

Your unforgettable getaway awaits at The Falstaff Hotel! Book your stay today.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 159 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.05
J
Joseph • solo_traveller • gb
10
2026-05-08 • via Nuitee
G
Gencheva • solo_traveller • gb
9
2026-05-08 • via Nuitee
I
Ian • couple • gb
9
Good central location convenient for accessing the city by foot. The staff were friendly & helpful
Pros:

The size of the room and comfortable bed

Cons:

The failure of the TV requiring to be reloaded each time it was turned on. Car Parking fees.

2026-05-07 • via Nuitee
D
Dev • solo_traveller • gb
9
Great location …good friendly place with good bfast
Pros:

Great location

Cons:

Nice bar in the pub

2026-05-07 • via Nuitee
A
Anna • solo_traveller • se
9
2026-05-06 • via Nuitee
V
Vincente • family_with_children • gb
6
Cons:

The hotel itself is lovely — the room was a good size, breakfast was generous, and the staff service initially seemed welcoming. Unfortunately, our stay was overshadowed by a persistent loud rumbling noise caused by a plumbing issue, which made it very difficult to sleep.
What was most disappointing was the response from reception when we mentioned it the next day. There was no real apology, only that they would “let maintenance know.” At breakfast, we were seated near another couple who were also complaining about the same noise, so it seemed the hotel was already aware of the issue.
Considering we paid over £300 for the room, it was frustrating to have such a poor night’s sleep in what was otherwise a really nice hotel. Overall, a disappointing experience.

2026-05-06 • via Nuitee
L
Liam • solo_traveller • gb
6
Pros:

The location and the staff are great.

Cons:

The windows do not fully close so it gets quite noisy in the night. And we had no running cold water for a while.

2026-05-04 • via Nuitee
S
Sebastian • couple • gb
9
2026-05-03 • via Nuitee
N
Nimmi • couple • gb
10
Perfect getaway !
Pros:

Staff were extremely friendly and helpful! Vibe was perfect! I will definitely go back there!

Cons:

Absolutely nothing!

2026-05-02 • via Nuitee
L
Lynda • solo_traveller • gb
10
Pros:

Fantastic location for visiting Canterbury (by medieval Westgate Tower). Stylish comfortable decor throughout the hotel. Staff were excellent. Great food choice at breakfast. We had a very comfortable budget 'cosy double' room. Not noisy at night. We enjoyed the 2 for 1 cocktails and free cheese and biscuits.
Convenient private parking at the rear - not free, but much better than other Canterbury accomodation where you need you need to use a public car park. Very close to places to eat.

Cons:

Nothing

2026-05-01 • via Nuitee
R
Rebecca • couple • gb
9
2026-04-30 • via Nuitee
F
Floortje • extended_group • nl
9
2026-04-29 • via Nuitee
D
David • couple • gb
8
Comfortable and quiet city centre stop over.
Pros:

Great location. Comfortable bed. Clean and tidy. Great team at front desk.

Cons:

Strange smell in the room due to bushes outside, directly under the window.
Must have caught the breakfast team on a day off. It took over half an hour to come, had been overlooked and was then pretty poor. Rubber scrambled eggs, burnt bacon. Wife had avocado on toast which was like liquid guacamole out of a pot on a soggy bit of brown bread. Sadly, inedible. Hopefully, just an off day.

2026-04-29 • via Nuitee
R
Rehna • solo_traveller • gb
10
The perfect place to stay in the historical city of Canterbury
Pros:

The building is full of character and the sort of a hotel I would expect in a historical city like Canterbury

Cons:

n/a

2026-04-27 • via Nuitee
C
clive • couple • gb
5
No water in bathroom at 8 am
Pros:

Average

2026-04-27 • via Nuitee
R
Ruth • couple • gb
10
2026-04-27 • via Nuitee
A
Alistair • extended_group • gb
10
Pros:

Location is great with lots of pubs and restaurants on the doorstep all within walking distance. Hotel was clean and comfortable and the staff very friendly and very helpful. Breakfast was great with a good choice of food.Even though the location was central we were not affected by any noise. Would highly recommend this hotel.

Cons:

Nothing.

2026-04-27 • via Nuitee
N
Nancy • couple • gb
8
2026-04-25 • via Nuitee
K
Kate • couple • gb
7
Was perfect for our quick one night stay visiting the theatre nearby
Pros:

Such a great location for the theatre, station, lots of restaurants and westgate. Really welcoming staff and really well presented room.

Cons:

The sheets smelt musty/dusty. Made my partner sneeze a lot. The breakfast was ok but the eggs could've been seasoned and thr beans were a bit watery. Some decent bread to go with breakfast would be good.

2026-04-24 • via Nuitee
N
Nigel • solo_traveller • ca
9
Great stuff close to everything
Pros:

Great location, wonderful and helpful stuff

Cons:

Some of the seating in the lounge area was dated and dirty

2026-04-24 • via Nuitee