The Falstaff Hotel

Hotels
•
Independent
8.8 (159 reviews)
8-10 St Dunstan Street Kent, Canterbury, England, CT2 8AF , Canterbury , GB
44-1227-462138

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Golfing nearby
Bicycle rentals nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Rafting nearby
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Cons:
Noisy surroundings in some rooms
Parking app issues

Categories

Cleanliness
8.28
Mixed reviews about cleanliness; some positive mentions, but issues with plumbing were highlighted.
Service
9.25
Consistently praised for helpful and friendly staff, especially at the front desk and bar.
Location
9.29
Convenient location with easy access to attractions and transport.
Room Quality
8.74
Comfortable rooms, although some were smaller and less appealing than advertised.
Amenities
8.77
Standard amenities available; some suggestions for improvement noted.
Value for Money
8.23
Decent value, but mentioned that some rooms need updating for the price.
Food and Beverage
8.78
Breakfast service was efficient, and a few sections mentioned the quality of food was good.
Overall Experience
9.05
Overall positive experience with a few notable detractors; generally well-received.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:27

Property Description

Discover charm and comfort at The Falstaff Hotel, ideally located in the enchanting city of Canterbury.

Scenic Views and Relaxation
Enjoy breathtaking views from our terrace and garden, offering the perfect setting for a leisurely escape. Take in the fresh air while sipping your favorite drink from our bar/lounge.

Exceptional Guest Experience
With 49 uniquely decorated guestrooms, you can unwind in style. Stay connected with complimentary wireless internet and relish the convenience of room service during limited hours.

Outstanding Location
Positioned just a short walk from the iconic Canterbury Cathedral and the beautiful Westgate Gardens, you’ll be surrounded by cultural treasures and local attractions, making exploration effortless.

Your unforgettable getaway awaits at The Falstaff Hotel! Book your stay today.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 159 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.05
A
adrijana • solo_traveller • sk
9
2026-06-06 • via Nuitee
K
Kristina • family_with_children • gb
7
We had a good trip to Canterbury
Pros:

Superb breakfast, can't fault. Staff friendly and helpful.

Cons:

Room was in a separte building - wasn't expecting this. Room was quite small. Drinks were really expensive and the house wine (2 for 1 offer) was not from a bottle but from a handheld hose‑style dispenser and was still £9 a glass! Staff very nice but not very knowledgeable about EV charging in the area. Hotel car park expensive and needed an app to pay for it.

2026-06-06 • via Nuitee
C
Christine • extended_group • gb
8
Great value
Pros:

Nice quiet room away from the road. Excellent toiletries. Good bedlinen. Generous breakfast.

Cons:

My room (43) stuffy, musty and unaired. Could not open windows.

2026-06-06 • via Nuitee
J
june • couple • gb
8
Pros:

Decor , position and friendly staff

2026-06-05 • via Nuitee
L
Lindsey • solo_traveller • gb
9
Fantastic location
Pros:

Great location with friendly helpful staff. We had a 'cosy' double, which was cosy bit adequate for our needs as we don't usually spend a lot of time in the room. We have stayed sevetal.times before and will again. Great location to explore the delights of Canterbury.

Cons:

N/a

2026-06-05 • via Nuitee
M
Matthias • couple • de
9
Pros:

Top Lage in der City, alles sehr gut zu Fuß erreichbar
Sehr freundliches Personal
Kommen gerne wieder

2026-06-04 • via Nuitee
R
Richard • solo_traveller • gb
7
Was once a great hotel now tired and expensive at weekends.
Pros:

Bar and bar staff . Location was good and bad . Breakfast was good.

Cons:

Location of room in a separate block above/ adjacent to a dodgy pizza kitchen and a Wetherspoon pub. Car park outside our room now sub let to a car park company which means it’s scruffy . Room decor is tired. For £500 for two nights you need to supply air con. Some parts of main hotel were tired. Try sleeping with the windows open and a fight going on in the Wetherspoons underneath and next door !

2026-06-04 • via Nuitee
J
Janet • couple • gb
9
2026-06-04 • via Nuitee
R
Rogier • couple • nl
10
Geweldig, we komen zeker nog eens terug
Pros:

Geweldig sfeervol hotel met heel erg aardig personeel. De ligging was perfect, en alles was schoon en verzorgd. De cocktails van de bar zijn ook een aanrader!

2026-06-03 • via Nuitee
2
286AlisonG • Couples
2
How they can treat someone who has a guide dog.
Pros:

We were looking for a one night stay on Sunday 31st May. Walked in ( My husband, me and my guide dog Emily). We were about to get the train the following day. Just wanted somewhere to stay and have breakfast. Not hard… and there were definitely rooms available. The gentleman was trying to sell the most expensive until he noticed my guide dog. All of a sudden they would not let us stay if there were any carpets … only wooden floors and they were not available. Asked nicely at the beginning trying to explain to him that by law guide dogs can go ANYWHERE but he would not listen and although he was trying to be politely he would not sort this out. Asked for the manager…. not available. In the end we gave up and I was very upset.
Went to another hotel ( The Pilgrim Hotel ) who accepted us straight away with no problem. And more reasonable money so I’d recommend them not here.

2026-06-02 • via Tripadvisor
J
Johnnie_Tee • Couples • Manchester, Greater Manchester, England
10
Great overnighter
Pros:

This is a great place for an overnight stay on the way to Dover. Room was decent size, clean and bed was comfortable. Parking is £15 for the night extra but car park is secure and hidden away. Right in the centre of Canterbury.

2026-06-02 • via Tripadvisor
C
Carolyn • couple • gb
8
Pros:

The two for one cocktail and cheese and biscuits were great

Cons:

The pigeons!!

2026-06-02 • via Nuitee
W
Wilbert • couple • nl
8
2026-06-02 • via Nuitee
P
Peter • couple • gb
7
2026-06-02 • via Nuitee
L
Lisa • couple • gb
5
Nice hotel but could be cooler and better looked after
Pros:

The bar and reception area was very nice

Cons:

The cosy room we had booked was far too small and the windows barely opened so the room was boiling. None of the rooms have air con which is fine, but as I’m 34 weeks pregnant me and my husband asked if they had a cooler room available, the man said they had a bigger room available on the ground floor but we would have to pay £30 extra as this was an upgraded room. As we wouldn’t have been able to stay in the smaller room we paid for the upgrade. He later told me that the cosy room type was really more suited to a single occupancy so I’m not sure why it was available when booking for 2 people.
The car park also costs £15 per night it is not included with the room. Both room we seen were nicely decorated but had scuffs on the furniture and stains on the carpets.

2026-06-01 • via Nuitee
A
Anita • solo_traveller • nl
7
Pros:

Dicht bij het centrum, fijne locatie.Op zich leuke en gezellige kamer. Fijne badkamer. Schoon

Cons:

Apart betalen voor het parkeren. Kamer had wat kleine beschadigingen, oogt mooier als dit even wordt bijgewerkt. Het was mooi weer,er is achter een terras, waar in de avond nog muziek vandaan kwam.

2026-06-01 • via Nuitee
R
Rosanna • couple • gb
7
Pleasant and good location
Pros:

Very central in Canterbury

Cons:

No air con in the room

2026-06-01 • via Nuitee
I
Ian • couple • us
7
2026-06-01 • via Nuitee
E
Emma • couple • gb
10
2026-06-01 • via Nuitee
M
MIREILLE • solo_traveller • be
9
Sinon magnifique séjour,à recommander
Pros:

L’emplacement est très bien,pas loin de la gare ;L’accueil a été très chaleureux et agréable,le personnel était au top avec les clients ;petit déjeuner au top,service de chambre au top

Cons:

Les photos du sites doivent être réactualisées, il faudrait prévenir les clients qu’il y a une dépendance de l’hôtel au fond du jardin pour ne pas être surpris ( nous avons eu de la chance d’être du bon côté et surtout loin du bruit.

2026-06-01 • via Nuitee