The Falstaff in Canterbury

Hotels
8.4 (3295 reviews)
8-10 St Dunstans Street , Canterbury , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly, helpful staff
Comfortable/excellent bedding
Stylish/chic rooms and common areas
Good breakfast and afternoon tea (pre-order)
Parking available
Cons:
No air conditioning / rooms can overheat
Some rooms small with limited storage
Noise (street noise, drilling, fire alarm disruption)
Cleanliness/maintenance issues (mould, need for deeper clean)
Occasional inflexibility on timings (e.g., offers not honored)

Categories

Cleanliness
7
Mixed: several guests report visible mould in shower seals and a need for deeper cleaning; other areas (sitting room) described as pleasant.
Service
9.7
Strongly positive: numerous comments praise very friendly, helpful and hard-working staff who went out of their way (helped locate lost watch, attentive reception).
Location
9.7
Very positive: repeatedly described as very central and conveniently close to Canterbury West Station and easy for getting around.
Room Quality
7.2
Mixed to negative: some praise excellent bedding and chic rooms, but several guests mention very small rooms, limited storage, overheating and maintenance issues.
Amenities
8.4
Generally positive: parking, attractive bar/lounge and sitting room, afternoon tea (pre-order) and availability of fans noted; lack of air conditioning is a recurring downside.
Value for Money
7.6
Moderate: good location and service boost perceived value, but small rooms for the price and occasional service friction (timing inflexibility) reduce perceived value.
Food and Beverage
8.8
Mostly positive: breakfasts described as decent and staff-served English breakfasts are appreciated; a few mentions of reheated items but overall favorable commentary on food.
Overall Experience
8.8
Positive overall: many guests say they would return and praise the friendly atmosphere and central location despite issues with noise, heat and some maintenance/cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:34

Property Description

Historic Charm and Modern Comforts

Original Features and Cozy Atmosphere
Experience the charm of a 1403 coaching inn with oak beams, open log fire, and modern amenities like free WiFi and TV in each room.

Delicious Dining and Cocktail Delights
Indulge in a full English breakfast and continental buffet, then unwind at the cocktail bar with a selection of Classic and Signature cocktails, local beers, and wines.

Convenient Location and Easy Access
Just 2 minutes from the city center and a short walk to Canterbury West Rail Station and the stunning Norman cathedral. Book now for a memorable stay at The Falstaff.

Important information:

For any bookings with 5 rooms or more, a group policy is applicable - please check with the hotel when making the booking. These may require a deposit or full pre-payment before the date of arrival.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 3295 reviews
Cleanliness: 7
Service: 9.7
Location: 9.7
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.8
R
Rozalie • couple • ca
8
Excellent location to see Canterbury in a hotel that has character.
Pros:

Loved the location. The suite was a nice size and comfortable. The mattress could have benefited with a mattress topper bur we used the duvet. It was comfortable using just a sheet without the duvet. The bathroom floor was slanted but okay. You had to appreciate being in a building that old and be prepared for irregular items, as that is also part of the charm. Staff were fabulous with us and also helpful with parking when we found out the RingGo app does not support phone numbers that are not UK. But odd that a car lot just for the hotel has a third party payment that is not part of the hotel fee. Loved the bar and enjoyed happy hour..,and they had a very good breakfast.

Cons:

Well, being next to a pub with a live band on Friday night was not wonderful but we were staying right in the middle of Canterbury. Did not like the parking set up but then don’t understand it either. We would not stay at the Falstaff in the summer as there is no air conditioning and it would be too hot. The room was warm even now but manageable, and it was complicated by being in a room on the Main Street so we did not leave the window open overnight due to noise. Not a major deterrent if you know what to expect. A fan was provided with the room, which was necessary. Room cleaned and tidied daily so nice to come into at the end of the day!

2026-09-19 • via Nuitee
S
Stephen • solo_traveller • gb
9
Highly enjoyable - will return.
Pros:

Breakfast was excellent with many choices on offer. Location very good girl train station and all amenities.

Cons:

All good.

2026-09-18 • via Nuitee
N
Nicole • solo_traveller • de
9
Ankommen und sich wohlfühlen!
Pros:

Ein wunderbar altes Gebäude, das geschmackvoll und auf hohem Niveau modern eingerichtet ist. Zum Wohlfühlen!
Sehr gutes, vielseitiges Frühstück, freundliches und hilfsbereites Personal, Fußweg zur Kathedrale (Stadtzentrum) circa 15 Minuten, zum Bahnhof circa 10 Minuten. Trotzdem ruhige Lage, keine Hektik.

2026-09-18 • via Nuitee
L
Louise • couple • gb
8
2026-09-18 • via Nuitee
H
Hans-Christoph • extended_group • de
8
Pros:

Lage zur Stadtbesichtigung ideal, mit Parkplatz, Ausstattung historisch aber sehr gut.

Cons:

alles ok

2026-09-18 • via Nuitee
M
Manolito • couple • be
5
Needs some love and attention
Pros:

Nothing special

Cons:

Rooms small, no AC. Superior room no AC too and older wallpaper who falls off the walls in the room

2026-09-16 • via Nuitee
M
Mary Catherine • solo_traveller • us
9
Terrific
Pros:

Perfect location and friendly people

Cons:

Room lighting

2026-09-16 • via Nuitee
S
Simone • extended_group • de
1
Freundliches Personal – aber das Zimmer ist unzumu
Pros:

die Lage

Cons:

Das Personal ist wirklich sehr freundlich, daran gibt es nichts auszusetzen. Meine Bewertung bezieht sich ausdrücklich auf das Zimmer und dessen Zustand.
Das angebliche „gemütliche Zweibettzimmer“ ist winzig, etwa 3 × 3 Meter groß, und hat kein zu öffnendes Fenster – lediglich eine Scheibe zu einem Lichtschacht. Auch im Bad gibt es kein Fenster. Nachts war die Luft entsprechend extrem stickig.
Dazu kommen Schimmel im Bad, ein stark fleckiger Teppich und Verschmutzungen bzw. Flüssigkeitsspuren neben dem Bett. Insgesamt fühlten wir uns eher wie in einem Kellerloch als in einem 4-Sterne-Hotel.

Wie ein Zimmer in diesem Zustand als gemütlich und einem 4-Sterne-Hotel entsprechend angeboten werden kann, ist für mich absolut nicht nachvollziehbar.

2026-09-16 • via Nuitee
L
Laura • family_with_children • it
9
Perfetto!
Pros:

La perfezione! Ci ha colpito subito la gentilezza dello staff al check in che abbiamo ritrovato anche a colazione. L’edificio è quello di un pub , in perfetta modalità british! Camere accoglienti e pulite, in posizione centralissima.

2026-09-16 • via Nuitee
A
Ad • couple • nl
8
Comfortabel en fijn.
Pros:

De locatie, de oude maar verzorgde kamers, de uitstraling van alles, het lekkere ontbijt en de leuke bar. De (betaalde) parkeermogelijkheid bij het hotel midden in de stad was top.

Cons:

Geen opmerkingen.

2026-09-15 • via Nuitee
J
Juliana • solo_traveller • de
10
Pros:

The breakfast is absolutely amazing.

2026-09-15 • via Nuitee
T
Tony • couple • gb
8
2026-09-14 • via Nuitee
N
Nicholas • solo_traveller • gb
7
2026-09-14 • via Nuitee
A
ANNE • solo_traveller • gb
7
Hotel fine but overpriced. £140 would have been better price. Hi
Pros:

Staff pleasant though all very young. Room was small but comfortable, breakfast was fine. Location was good. Quirky historic building. Clean bathroom.

Cons:

Overpriced for what was available. Took more than one attempt to convey breakfast order each day ( slight deviation from the veg breakfast). Scottish accent may have defeated them! No evening food on offer. Rust on bathroom window.

2026-09-13 • via Nuitee
O
O'Donoghue • solo_traveller • gb
8
Pros:

Great location, friendly staff and very good breakfast

Cons:

Bed wasnt the best

2026-09-13 • via Nuitee
H
Heiko • solo_traveller • de
8
2026-09-11 • via Nuitee
L
Luisa • couple • gb
5
Pros:

Location was good

Cons:

Too expensive for what it is.

2026-09-10 • via Nuitee
W
Wortley • solo_traveller • gb
8
Pros:

Close to city centre.

Cons:

Very expensive.

2026-09-09 • via Nuitee
V
vallybb • solo_traveller • fr
6
2026-09-09 • via Nuitee
D
Daniel • couple • br
9
2026-09-09 • via Nuitee