Mandarin Oriental, Santiago

Hotels
•
Mandarin Oriental
9.2 (1978 reviews)
Av Kennedy, 4601 , Santiago , CL
+56 2 2950 3088

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Great location
Comfortable rooms
Good breakfast
Cons:
Slow check-in
Cold pool water
Inadequate room amenities

Categories

Cleanliness
8.9
The cleanliness was only considered 'ok' for the hotel standards.
Service
9.7
Overall service quality varied; some staff were found polite, but reception service was slow.
Location
10
Several reviews praised the hotel's location as excellent and convenient.
Room Quality
9.9
Rooms were described as comfortable and roomy, but some furniture needed upkeep.
Amenities
8.9
Good amenities overall, but the pool and gym facilities received negative remarks.
Value for Money
7.9
Some perceived the pricing as excessive relative to quality, especially for food and drink.
Food and Beverage
8.4
Breakfast was highly rated, but overall dining options were criticized for poor value.
Overall Experience
9.9
Many guests enjoyed their stay, but a few had significant complaints, impacting the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:43

Property Description

Luxurious Accommodations
Experience elegance and modern design in our rooms at Mandarin Oriental, Santiago. Enjoy LED TVs, spacious seating areas, and marble bathrooms with local spa amenities. Take in stunning views of Santiago, the Andes Mountains, or our beautiful gardens.

Culinary Delights
Indulge in a culinary journey at our exclusive Matsuri Restaurant offering Nikkei cuisine or savor a taste of Italy at Senso Restaurant. Don't miss our Sunday family lunch buffet for a delightful dining experience.

Prime Location
Conveniently located near Manquehue Metro Station, Parque Arauco Shopping Mall, and the Luxury District, our hotel is the perfect base for exploring Santiago. With a lagoon-style pool and free parking, your stay with us is sure to be unforgettable.

Book your stay at Mandarin Oriental, Santiago for a truly luxurious experience.

Important information:

In order to offer better service and facilities, the property is currently renovating the SPA, so the services are limited. We offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. We apologize for any inconvenience it may cause and thank you in advance for your understanding.

Please contact the property to clarify any questions that may arise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Video

Guest Reviews

9.2
Based on 1978 reviews
Cleanliness: 8.9
Service: 9.7
Location: 10
Room Quality: 9.9
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 9.9
C
Cesar • couple • ar
8
2026-10-31 • via Nuitee
F
Fernando • solo_traveller • cl
10
2026-10-31 • via Nuitee
T
Tom • solo_traveller • gb
10
Excellent
2026-10-31 • via Nuitee
H
Héctor • couple • cl
10
Pros:

La atención en la recepción fue muy atenta y amena. Con mi señora agradecemos la gentileza de los recepcionistas.

Cons:

Tratándose de un fin de semana, habría sido ideal contar con un horario más extendido para el desayuno.

2026-10-28 • via Nuitee
G
Garcia • extended_group • uy
10
2026-10-27 • via Nuitee
R
rolando • family_with_children • cl
10
2026-10-26 • via Nuitee
R
rolando • family_with_children • cl
10
Pros:

Como siempre es una atencion de primera todo es perfecto.
Recomendado al 1000%

Cons:

Todo es excelente aca en este hotel

2026-10-26 • via Nuitee
K
Karin • extended_group • ch
9
Beau 5*, Belle piscine pour l’été
Pros:

Très bel hôtel, quartier bien centré, proche du Parque Arauco, mais peu de restaurants autour. Chambre belle, accueil sympathique et pro d’un 5*.
Nous n’y avons passé qu’une seule nuit
Jardin et piscine vaste et beau.
Pas possible de se baigner en ce mois d’octobre très froid, piscine non chauffée

Cons:

Les toilettes de la chambre n’était pas du standing de la chambre, sinon tout était top

2026-10-26 • via Nuitee
C
Carlos Perez • family_with_children • cl
10
Pros:

Las habitaciones y sus restsurantes

2026-10-22 • via Nuitee
R
Rosenval • couple • br
9
Muito
Pros:

Organização e limpeza

Cons:

Check in demorou mais que o esperado

2026-10-22 • via Nuitee
D
dcasawang • family_with_children • cl
8
2026-10-20 • via Nuitee
I
Isabel • couple • br
8
Muito agradavel
Pros:

Design

Cons:

Cortinas poderiam ser eletricas

2026-10-20 • via Nuitee
M
Monica • solo_traveller • cl
10
2026-10-19 • via Nuitee
M
Marly • family_with_children • br
10
Pros:

O Hotel Mandarin é maravilhoso!!. Fomos recebidos de forma muito carinhosa com Champanhe e frutas frescas no apartamento. Ficamos muito felizes com esta recepção do hotel.

Cons:

Gostamos de tudo

2026-10-19 • via Nuitee
X
Xin • solo_traveller • us
8
GOOD
Pros:

LOCATION

Cons:

BREAKFAST

2026-10-19 • via Nuitee
E
Esteban • couple • ar
10
2026-10-18 • via Nuitee
B
Bernardo • couple • br
9
Can improve
Pros:

Well kept infrastructure

Cons:

Expensive and no sauna, warm pool, or other amenities. Kond of disappointment.

2026-10-18 • via Nuitee
L
Luciano • family_with_children • ar
9
2026-10-16 • via Nuitee
M
Mariel • solo_traveller • cl
10
Maravilloso para volver siempre
Pros:

Todo hermoso

Cons:

Todo me gustó

2026-10-16 • via Nuitee
T
Tom • couple • gb
10
2026-10-14 • via Nuitee