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Facilities
Property facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Massage services
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Packed lunches
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Currency exchange
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Electric vehicle charging station
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Kid-friendly buffet
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Paid WiFi
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Pet basket
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience elegance and modern design in our rooms at Mandarin Oriental, Santiago. Enjoy LED TVs, spacious seating areas, and marble bathrooms with local spa amenities. Take in stunning views of Santiago, the Andes Mountains, or our beautiful gardens.
Culinary Delights
Indulge in a culinary journey at our exclusive Matsuri Restaurant offering Nikkei cuisine or savor a taste of Italy at Senso Restaurant. Don't miss our Sunday family lunch buffet for a delightful dining experience.
Prime Location
Conveniently located near Manquehue Metro Station, Parque Arauco Shopping Mall, and the Luxury District, our hotel is the perfect base for exploring Santiago. With a lagoon-style pool and free parking, your stay with us is sure to be unforgettable.
Book your stay at Mandarin Oriental, Santiago for a truly luxurious experience.
In order to offer better service and facilities, the property is currently renovating the SPA, so the services are limited. We offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. We apologize for any inconvenience it may cause and thank you in advance for your understanding.
Please contact the property to clarify any questions that may arise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The staff and the overall property
TODO EXCELENTE
sin pileta interior
Service is amazing. And the views as well.
Everything was great. Except for the corridors that are a little dated.
Vista linda, super bem localizado. Próximo ao shopping parque Arauco, super seguro pra andar a noite.
Para quem tem dúvida de ir pra cordilheira, é bem tranquilo o transfer passa lá… se você não ficar direto nos hotéis da cordilheira, não tem diferença, pq terá que pegar transfer de qlqer jeito
Conforto
Ausência de ducha higiênica
Café da manhã excelente.
Restaurante Senso excelente - cozinha fantástica com vinhos espetaculares
Restaurante Mitsuro - A gerente Augustina é muito mais atenciosa do que qualquer outro hotel que já visitei antes.
Uma metáfora que se aplica a ela: "você pede apenas uma flor e ela te entrega um jardim florido".
Gostei de tudo.
Muy buen desayuno personal amable y lindas habitaciones
Estacionar fue poco claro y nos tomó más tiempo del esperado.
This is one of my favourite hotels. It is luxury and we did stay in a Club room but this is the nicest I've stayed in for the class. The staff were exceptionally nice and helpful, I felt really at home here. I got a room facing the mountains and the view is spectacular, especially at sunset. The beds are comfy but they put an extra comforter on mattress for me and I'm sure they would have done more if I asked. The room was spacious with a lovely lounge area, soft comfy carpet near beds, all the extra's you want and spotless. The Club area was lovely, it overlooks the mountains and is nice day or night. It offered an array of food throughout the day with main servings at breakfast and dinner time with lighter snacks throughout the day, not the largest buffet but then again it's a quiet lounge. The drinks were available all day and we even took our bottle of wine back to our room to finish. The hotel is also very near a leg shopping centre with a great variety of shops. There was only one negative to my stay here and it was the pool, I picked the hotel as I wanted a lagoon style pool, unfortunately it was far too cold to use which was a real shame, wish they would heat it. I'm going back next year.
Sim
A cama grande
La atencion y ubicacion
Que la ducha este expuesta, pero algo totalmente personal
Awesome hotel with superb staff. Being greeted by name after just one day in the hotel was exceptional and made you feel like a valued guest. Senso restaurant excellent. Large, well-appointed rooms with great views.
The gym was adequate but not up to the standard of the rest of the facilities
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