Mandarin Oriental, Santiago

Hotels
•
Mandarin Oriental
9.2 (1895 reviews)
Av Kennedy, 4601 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Good breakfast
Cons:
Slow check-in
Cold pool water
Inadequate room amenities

Categories

Cleanliness
8.9
The cleanliness was only considered 'ok' for the hotel standards.
Service
9.7
Overall service quality varied; some staff were found polite, but reception service was slow.
Location
10
Several reviews praised the hotel's location as excellent and convenient.
Room Quality
9.9
Rooms were described as comfortable and roomy, but some furniture needed upkeep.
Amenities
8.9
Good amenities overall, but the pool and gym facilities received negative remarks.
Value for Money
7.9
Some perceived the pricing as excessive relative to quality, especially for food and drink.
Food and Beverage
8.4
Breakfast was highly rated, but overall dining options were criticized for poor value.
Overall Experience
9.9
Many guests enjoyed their stay, but a few had significant complaints, impacting the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:43

Property Description

Luxurious Accommodations
Experience elegance and modern design in our rooms at Mandarin Oriental, Santiago. Enjoy LED TVs, spacious seating areas, and marble bathrooms with local spa amenities. Take in stunning views of Santiago, the Andes Mountains, or our beautiful gardens.

Culinary Delights
Indulge in a culinary journey at our exclusive Matsuri Restaurant offering Nikkei cuisine or savor a taste of Italy at Senso Restaurant. Don't miss our Sunday family lunch buffet for a delightful dining experience.

Prime Location
Conveniently located near Manquehue Metro Station, Parque Arauco Shopping Mall, and the Luxury District, our hotel is the perfect base for exploring Santiago. With a lagoon-style pool and free parking, your stay with us is sure to be unforgettable.

Book your stay at Mandarin Oriental, Santiago for a truly luxurious experience.

Important information:

In order to offer better service and facilities, the property is currently renovating the SPA, so the services are limited. We offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. We apologize for any inconvenience it may cause and thank you in advance for your understanding.

Please contact the property to clarify any questions that may arise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

Location

Guest Reviews

9.2
Based on 1895 reviews
Cleanliness: 8.9
Service: 9.7
Location: 10
Room Quality: 9.9
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 9.9
R
Rodrigo • couple • br
10
2026-07-18 • via Nuitee
P
PATRICIA • couple • br
10
Hotel magnífico
Pros:

Absolutamente tudo

Cons:

O banheiro não ser fechado isolado do quarto

2026-07-16 • via Nuitee
S
Sergio • couple • br
10
Surpreendente
Pros:

Tudo perfeito .

2026-07-16 • via Nuitee
D
Daniela • family_with_children • br
10
minha estadia foi maravilhosa
Pros:

café da manhã maravilhoso, variedade de frutas e pães, sucos... muito saudável os alimentos de uma forma geral.

Cons:

eu não gostei porque não fiquei mais tempo.

2026-07-16 • via Nuitee
J
Jorge • solo_traveller • cl
10
2026-07-16 • via Nuitee
E
ellep184 • Solo travel
10
Bliss
Pros:

Beautiful- just stunning. I think the best property in Santiago. Stayed there for 2 nights. The pool is out of this world and the staff are all wonderful. If anything is unclear- they are there to help and make sure you get the most out of your stay. Gentlemen at reception who checked me in was marvellous and very helpful. As a FOM MEMBER you get to enjoy two of the free benefits which in my case was free breakfast and late checkout. I was in a club room - the ambiance and setup of the room was just plain gorgeous- looking out of the big windows and the surrounding mountains lets you relax and forget the hustle and bustle of the city. This is a hotel chain that has hospitality at its heart and more importantly knows how to deliver. Everyone I encountered was pleasant and made you feel welcomed.

2026-07-15 • via Tripadvisor
R
Ricardo • couple • cl
6
Cons:

Faltó tener más vida el hotel, fui un fin de semana y no había gente cantando, u algún show

2026-07-14 • via Nuitee
J
Javier • solo_traveller • cl
2
Poco sofisticado
Cons:

Check lento. De mucho tramite. Mucha fila. Espera 20 min.

2026-07-14 • via Nuitee
D
Dario • solo_traveller • cl
10
Pros:

Hospitalidad

Cons:

Revisar cargador de autos eléctricos, no carga

2026-07-14 • via Nuitee
L
Luiz • couple • br
9
2026-07-13 • via Nuitee
R
rolando • solo_traveller • cl
10
Pros:

Toda la atención excelente

2026-07-12 • via Nuitee
A
Anderson • couple • br
10
Foi tudo excelente
Pros:

Tudo de excelência, localização e infra estrutura

Cons:

Excelente

2026-07-12 • via Nuitee
E
Elisangela • extended_group • br
10
2026-07-11 • via Nuitee
E
Enrico • family_with_children • br
10
2026-07-11 • via Nuitee
J
Joaquim Luciano • family_with_children • br
10
2026-07-10 • via Nuitee
S
Stephanie • solo_traveller • br
10
Perfeita
Pros:

Realmente muito confortável e belíssimo, funcionários educados e prestativos. Café da manhã, limpeza, comodidades, vista do quarto, área de piscina linda, tudo perfeito!

Cons:

Confesso que estranhei o valor de caução que cobram no chekin, nunca tinha visto, mas está tudo bem porque eles reembolsaram no checkout.

2026-07-09 • via Nuitee
C
Carlos • extended_group • pe
10
Excelente en todo
Pros:

El servicio , la calidad , la infraestructura, la manager del piso 16 , impecable, amable, cordial , Juan Ignacio nos atendió en la terraza del restaurante también muy agradable y cordial , todo de primera ! Gracias

Cons:

Todo excelente

2026-07-08 • via Nuitee
M
Mario • solo_traveller • fr
10
2026-07-07 • via Nuitee
A
Andrea • couple • gb
10
2026-07-05 • via Nuitee
C
Carina Fuentes • solo_traveller • cl
10
2026-07-05 • via Nuitee