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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Kid meals
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Paid WiFi
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Outdoor furniture
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Snack bar/deli
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience elegance and modern design in our rooms at Mandarin Oriental, Santiago. Enjoy LED TVs, spacious seating areas, and marble bathrooms with local spa amenities. Take in stunning views of Santiago, the Andes Mountains, or our beautiful gardens.
Culinary Delights
Indulge in a culinary journey at our exclusive Matsuri Restaurant offering Nikkei cuisine or savor a taste of Italy at Senso Restaurant. Don't miss our Sunday family lunch buffet for a delightful dining experience.
Prime Location
Conveniently located near Manquehue Metro Station, Parque Arauco Shopping Mall, and the Luxury District, our hotel is the perfect base for exploring Santiago. With a lagoon-style pool and free parking, your stay with us is sure to be unforgettable.
Book your stay at Mandarin Oriental, Santiago for a truly luxurious experience.
In order to offer better service and facilities, the property is currently renovating the SPA, so the services are limited. We offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. We apologize for any inconvenience it may cause and thank you in advance for your understanding.
Please contact the property to clarify any questions that may arise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and charges are applicable.
Location
Guest Reviews
Lo mejor del hotel es el staff, son todos tremendamente amables y agradables, tratan de solucionar cualquier pequeño inconveniente que uno pueda tener. El desayuno es exquisito, tienen mucha variedad de cosas dulces y saladas, todas de excelente calidad y presentación. Las camas son increíbles y en general las instalaciones son muy cómodas.
Lamentablemente se estaban quedando unos artistas y eso hacía que la estadía fuera un poco incómoda, debido a que sus guardaespaldas impedían el paso en algunos lugares y eran un poco groseros. Además, la temporada de piscina es un poco corta en relación al clima local.
A vista para cordilheiras
Eu sou celiaca , as opções de comida muito fracas , ninguém teve esforço para me atender bem , eu perguntei antes se tinha opções e falaram que sim , mas comer mesmo bolo e brownie 9 dias muito difícil
Excelente atención, amabilidad del personal ricos restaurantes y bares, habitación cómoda
Lindo, cómodo y una atención excelente
Nada
Habitaciones y excelente ambiente
El desayuno y la terraza del hotel
La Televisión antigua sin SmartTv
Fue imposible comunicarme con recepción para preguntar cómo poder acceder a aplicaciones smart
Atendimento é excelente, o quarto, limpeza, localização, tudo estava ótimo.
Poderiam explicar melhor o processo do café, pois tem alguns pacotes quando se compra avulso e não está tão explicito quanto parece, mas o café é muito bom.
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